IQ Doctor Reviews 9,812

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the professionalism, kindness, and helpfulness of the personnel. Many reviewers highlight the ease of the overall experience, from the simple application process to the quick and efficient service. People also value the thorough checks implemented to ensure they receive the correct medication and dosage. Consumers consistently praise the fast delivery service, often receiving their orders the next day. The customer service is frequently mentioned as excellent, with staff members being helpful, responsive, and going above and beyond to resolve any issues. The clear and transparent communication throughout the ordering process is another aspect that reviewers appreciate.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ordered on Tuesday, delivered on Wednesday! Can’t fault anything with IQ Doctor,I have been with them since July 2024. I am pleased to say I have lost 5 stone now, and I have had fantastic support fr... See more

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Rated 5 out of 5 stars
Verified

Very good experience, packaged as expected with ice pack. Delivery for next day reasonably prices on offer at £1 above standard. I had to provide photo and complete questionnaire. This is normal and... See more

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Rated 5 out of 5 stars
Verified

Thank you guys for quickly attending to my delivery issue,though it was not your company's fault that my order delayed you quickly followed up and made sure that I receive my order promptly. This ha... See more

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Rated 5 out of 5 stars
Verified

I have dealt with 5x pharmacies now on my Mounjaro journey and IQ Doctor were by far the easiest to deal with. Very efficient and swift communication with full transparency on the whereabouts o... See more

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Rated 3 out of 5 stars
Verified

This month my order was put on hold requiring information they already had on file at the start of my journey. It took 3 days to be approved. Not everyone uses tech and NHS APPS FOR REPEAT PRESCRIPTI... See more

Rated 5 out of 5 stars
Verified

Took a break from Mounjaro for a couple of months and wanted to get back on it so applied for a starter pen again. This took more than just ordering the product as needed to demonstrate my weight, con... See more

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Rated 5 out of 5 stars

What fantastic customer service this company has! I can't thank Zara enough for her thorough advice and amazing customer service. As online pharmacies go, this is the best I have dealt with.

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Rated 5 out of 5 stars
Verified

I can’t fault the service you provide, it’s absolutely outstanding, from ordering to delivery. I don’t need to worry you always keep me updated I’m so impressed, you have always been consistent That... See more

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Rated 5 out of 5 stars

I phoned customer services at 3pm panicking I wouldn't be able to get my delivery on Saturday. I spoke to Tima (not sure I have spelt that correctly) who was so helpful, checking the timings and gi... See more

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Rated 5 out of 5 stars
Verified

Ordered at 9pm on Sunday evening. I was asked to send passport copy to prove identity which I did immediately (this was needed to ensure that the medication was given to someone that needed it). Item... See more

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Rated 5 out of 5 stars
Verified

I have had nothing bit excellent service from this company for many months now. On Mounjaro which has been excellent for controlling my binge eating and lowering my cholesterol with minimal sides. IQ... See more

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Rated 5 out of 5 stars
Verified

Wouldn't use nowhere else!! Such an easy experience every time, I've been using it doctor for 7 months and have had no issues at all, always delivered the next day or following day, I like the fac... See more

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Rated 5 out of 5 stars
Verified

Always get in touch if something is wrong with the order. Like the payment didn’t go through so I re- ordered. Emailed the next day to tell me. So gave me the refund straight away, when I said I didn’... See more

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Rated 5 out of 5 stars
Verified

Whilst I was apprehensive about this journey I found IQ Doctor personnel to be very professional, courteous and kind. I was stuck on the first hurdle of sending photos and proofs but the person to wh... See more

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Rated 5 out of 5 stars
Verified

IQ doctor has been with me my whole journey. They are helpful and considerate. I was worried about when it's time to maintain and they reassured me that they will look after me. I've never consid... See more

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Rated 5 out of 5 stars
Verified

This company will take you through the full experience of losing weight the correct and safe way. Make sure you are dealing with professionals, like IQ . I would never change my doctor that has look... See more

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Rated 5 out of 5 stars

Ordered medication this morning, had my checks and was literally dispatched later that day. Joelle was super helpful and helped me with a discount issue I had on my order too. Would definitely use aga... See more

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Rated 5 out of 5 stars

After moving from mounjaro 10mg to wegovy and being advised 1mg, they are now telling me my break is too long and need to go back a dose, I haven’t even missed a dose just because my timing of... See more

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Rated 5 out of 5 stars
Verified

Great service and fast delivery. Very happy. Shame that the mounjaro prices jumped up so much but fortunately after a consultation I was able to change to wegovy. Not quite as good but I'm hoping it w... See more

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Rated 3 out of 5 stars
Verified

Delivery service used not reliable missed the time slot and only arrived 20 hours later already defrosted and no longer cold

Rated 5 out of 5 stars
Verified

I had a great first transaction with IQ Doctor, my order was approved in a matter of hours and i received my order within 2 days. The price was also great as I was given a discount code for my first o... See more

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Rated 5 out of 5 stars
Verified

Brilliant service again. Ordered on Thursday lunchtime, approved within 20 minutes,and received the following morning before 10am. Pen was well packed and cold.

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Rated 5 out of 5 stars
Verified

Easy to apply for the medication. Still had to go through with what they required for the medication which is a good thing. Delivery was the very next day. Would definitely recommend 😊

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Rated 4 out of 5 stars
Verified

The, customer service is excellent. However there was a day delay delivery. Royal mails fault, not the issuer. As for the company, this is my first purchase, but there were very quick to respond and r... See more

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Rated 5 out of 5 stars

Great communication. Helpful service & extremely quick delivery. Very smooth transition from mj to wegovy & then back to mj. I would definitely recommend this company & will be ordering from IQ Doctor... See more

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Rated 5 out of 5 stars
Verified

Great support. Quick responses to my questions. The package arrived extremely well-packed and on time. Happy girl.

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Rated 5 out of 5 stars
Verified

Very good and thorough checks to make sure I was asking for the right dosage as I hadn’t ordered from them before. But I sent them all the relevant paper work ( prescription s) and then I got my pen v... See more

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Rated 5 out of 5 stars
Verified

I had to complete my 6 month review before my order was accepted. This was a very quick and smooth process. Received order quickly.

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Rated 5 out of 5 stars
Verified

Very thorough which makes me trust them. Prices are the best in comparison to other companies.

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Rated 5 out of 5 stars

Phenomenal and polite service. Processed my Tirzepatide order within 3 days and arrived the next day after shipping; received a phone call from a very friendly and helpful professional the day before... See more

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Rated 5 out of 5 stars

I had a few teething issues but they were very quickly resolved by Tima and Sam. Both were fantastic and went above and beyond. Thank you so much.

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Rated 5 out of 5 stars
Verified

Very quick and reliable service. Safe prescriptions and good level of care and service. Highly recommend.

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Rated 5 out of 5 stars
Verified

Super thorough and quick. No messing about with IQ Doctor and if you have a question you will get replied too.

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Rated 5 out of 5 stars
Verified

Hadn’t ordered from this supplier in a while and once the prescriber had evidence of recent Prescription. Items was dispatched asap.

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Rated 5 out of 5 stars
Verified

Excellent. Ordered & delivered day after. Great tracking information. Second time using them & would use again.

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Rated 5 out of 5 stars
Verified

The consultation and order went smoothly- hopefully my reorder will go smoothly as well

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Rated 5 out of 5 stars
Verified

Really easy to navigate the site and always a quick response when contacted to enquire about things

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Rated 5 out of 5 stars
Verified

The whole process was swift, the instructions easy to follow and the clinical review fast. The medication arrived swiftly, cold and packaging was impressive.

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Rated 5 out of 5 stars
Verified

Very fast delivery. Good value. Helpful, informative and caring staff. Thank you.

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Rated 5 out of 5 stars
Verified

The whole process was easy. My meds were approved and dispatched the following day.

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Rated 5 out of 5 stars
Verified

Perfect communication , delivery and exactly as ordered . Phone calls answered also to solve a problem 👍

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Rated 5 out of 5 stars
Verified

Very good quick service explained everything will define recommend

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Rated 3 out of 5 stars
Verified

Too much procees and asking for thr photos many times . So it takes time to get your order.

Rated 5 out of 5 stars

Really thorough check of my medical details and explanation of the product. Shah was extremely helpful.

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Rated 5 out of 5 stars
Verified

Pleasant phone call well spoken and clear fast delivery and well packaged

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Rated 5 out of 5 stars
Verified

Easy to use website and quick actions with the added bonus that it was the cheapest

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Rated 5 out of 5 stars
Verified

Quick and easy and good communication. Great price and arrived very quickly

Company replied

Rated 5 out of 5 stars
Verified

Excellent as usual. Quick and ordered with ease.

Company replied

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Company details

  1. Online Pharmacy
  2. Blood Testing Service
  3. Fitness and Nutrition Service
  4. Home Health Care Service
  5. Pharmacy
  6. Wellness Center

Written by the company

IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Fantastic Service

Fantastic Service medication arrived in less than 48 hours after completing the straight forward assessment .
Lowest price I have ever paid too .

8 December 2025
Rated 5 out of 5 stars
Verified

Super quick delivery and good customer service

Order was slower this month which delayed the delivery and therefore interrupted medication application for that week. However, overall iq doctor is very good to order from and always has super quick deliver and great customer service.

1 December 2025
Rated 1 out of 5 stars
Verified

They lie that they support you when you…

They lie that they support you when you are in maintenance when they do not and cut you off cold turkey even when your BMI is well within normal and not abnormally low and you can prove you have maintained for weeks, want to reduce slowly, and are not seeking to lose any more. Their own posts on social media state a BMI way below than what they actually say they will sell at real clients at, I believe to hook people in. I'd have gone with a different supplier had I known this.

7 February 2025
IQ Doctor logo

Reply from IQ Doctor

Hi Sophie,

Firstly, we are saddened to see this review and apologise you feel lied to. Our maintenance policy is clear and based on the latest evidence and guidance; our aim is to support patients, even with a healthy BMI, from gaining the weight they have worked so hard to lose.
We have to be able to justify each prescription we supply; this means additional evidence may be required to support and ensure the medication will be safe and also effective. If patients are unable to produce clear evidence that the medication is appropriate, we will not be able to provide a prescription. This is our duty of care and is in place to prevent the misuse of medicines.

We have tried to contact you to discuss your personal circumstances and hear your side of things.

Please do not hesitate to get in touch.
IQ Doctor

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