ISEE HAIR Reviews 2,896

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and softness of the hair products, highlighting that they match the descriptions accurately. Consumers also appreciate the unique curls and textures available. Many people mention the hair is long-lasting, easy to install, and requires minimal maintenance. The fast delivery service is another aspect that many reviewers found impressive. Consumers express overall satisfaction with the company's service. Some reviewers highlight the effectiveness and promptness of the customer support team, particularly when resolving issues or answering inquiries. People also appreciate the elegant packaging and thoughtful inclusion of gifts with their orders. However, a minority of reviewers report mixed experiences with order status updates and customer service responsiveness.

Based on these reviews

Rated 4 out of 5 stars

Made my first purchase at ISEEHAir the hair I bought is beautiful came in a lovely box with some gifts and was very well packed. The only things that weren't great were the customer service and the in... See more

Rated 5 out of 5 stars

I absolutely love the hair I purchased! The quality is amazing and it looks so beautiful. The packaging was so posh and elegant, which made the whole experience feel extra special. I also appreciate... See more

Rated 5 out of 5 stars

I just received my first half wig from Isee Hair and I'm beyond impressed. The package arrived promptly (like within 4 business days) and arrived in the most thoughtful and esthetically plea... See more

Rated 5 out of 5 stars

I love the hair I received all the way to Zambia, I appreciate the constant updates on the shipment and the quick response from Kate and the team! The hair came right to my door step! I love love the... See more

Rated 3 out of 5 stars

My unit sat at the shipping facility they use for a couple days, after telling me they shipped it. I wanted to cancel or change my order to faster shipping, and I was unable to because they took a whi... See more

Rated 5 out of 5 stars

A customer for life. My hair was everything I wanted. The customer service was consistent which put my mind at ease. I will be purchasing all my wigs from this company. I won’t go anywhere else

Rated 5 out of 5 stars

I have received my wig as you promised within 5 days , it was my first time to purchase with you guys and I’m very satisfied with your service Thank you so much 😍

Rated 5 out of 5 stars

I've been a long-time customer of ISEE Hair since 2018, and their wigs and hair extensions are truly amazing. The quality is consistently excellent—they are full, soft, and last a long time. In additi... See more

Rated 5 out of 5 stars

My 2 wigs from Isee Hair was perfect! The hair is very soft, the lengths are real, and it arrived super quickly. The customer service was also really good—they were helpful and responsive. The lace wa... See more

Rated 5 out of 5 stars

My experience with ISEE HAIR was so seamless, I really was not expecting that..It was my first time ordering from ISEE HAIR.. They sent me an email letting know order was made, sent tracking # withi... See more

Rated 5 out of 5 stars

Jus recently I bought a half wig and some bundles from ISEE and not only is the hair quality great, but so is the customer service, Kate was wonderful and the delivery time is amazing I expected longe... See more

Rated 5 out of 5 stars

5 star experience thanks to Jessie! I had to make an exchange and Jessie communicated with me every step of the way. She made the process seamless and I’m thankful (she emailed me every day!). Jessi... See more

Rated 4 out of 5 stars

no movement on my order and i keep emailing them and i’m being ignored! i feel like ive just been scammed and really looked forward to the half wig so disappointed as i need this wig urgently. order... See more

Company replied

Rated 5 out of 5 stars

Great hair isee I will always recommend The quality is more than what i was expecting I immediately ordered another when i received my first hair Thank you too for your customer service

Rated 5 out of 5 stars

I love I see Hair company for their quality, customer service and more. The hair mimicks my own natural hair and is easy to blend. I highly recommend them

Rated 5 out of 5 stars

Seamless experience with a gorgeous wig. Ive been ordering wigs for a while from different companies but this is my first experience with ISEE Hair. Before I ordered I had a lot of questions an... See more

Rated 5 out of 5 stars

I had a delivery issue initially, they were swift to investigate the problem and provided plenty of support! Their response time was timely, and the matter was solved within hours. :)

Rated 5 out of 5 stars

This company is amazing, their customer support is 5 star. After I placed my order I realised it might not arrive on time before I needed it so I reached out to them and I got an immediate response a... See more

Rated 5 out of 5 stars

This wig is amazing. It came very fast once I messaged them on WhatsApp because I needed the wig asap. The wig looks like my hair, no leave out, I did the crochet method and I’ve confused a lot of peo... See more

Rated 5 out of 5 stars

I really enjoyed my half wig. Highly recommend you wash the hair throughly before wearing! The smell was initially very chemcially but after about 10 washes it was very faint.

Rated 4 out of 5 stars

This is my 3rd purchase from the company. I had no issues with the first 2 orders delivery, but somehow the 3rd order caused issues. The customer service of the company was wonderful, they alerted me... See more

Rated 5 out of 5 stars

Hello İsee brand, thank you soo much for bringing back our confidence as a black women living in the diaspor back. As you know most women are suffering from hair loss from Child birth, mental illne... See more

Rated 5 out of 5 stars

I’ve got 6 wigs from Isee Hair and trust me, I’m coming back for more. The wigs are gorgeous, super soft and top-tier quality. I loveee all the cute gifts they add in my packages every single time. Is... See more

Rated 5 out of 5 stars

Okay , so I’ve been seeing this company everywhere and I’m a very hesitant shopper cause advertising is meant to entice you but is the product really what the ad portrays ? But with ISEE! I truly see... See more

Rated 5 out of 5 stars

Absolutely amazing wig! This is my second purchase from ISEE hair and I’m overwhelming satisfied! This wig was just as great as the first! Soft hair, true to length, awesome lace and no shedding!

Rated 5 out of 5 stars

Hair was so beautiful and soft just like they promised and very quick delivery. Would definitely be back for more orders from ISEE HAIR😍 Btw i got some goodie’s from the company 🥰

Rated 5 out of 5 stars

I absolutely love the hair and it is as described. Am definitely buying more hair, Isee Hair don’t disappoint!

Rated 5 out of 5 stars

This hair is beautiful and soft. Its true to length and so full. The afro curly texture match perfectly with my 4c natural hair.

Rated 5 out of 5 stars

I love issehair this is my 4 time order from them the hair be so soft and cute no smell or shading at all I always get my hair from them

Rated 5 out of 5 stars

I got the Burmese curly wig and it’s very good quality, I’ve had loads of compliments on it & there’s minimal shedding! Love it

Rated 5 out of 5 stars

Received a 30 half wig from isee hair. Extremely beautiful quality hair and I also received quite a few free gifts Really impressed

Rated 5 out of 5 stars

I purchased a half wig and I love it. I haven’t worn it yet but when I took it out the box it looks exactly like the pictures and videos I’ve seen. Also, the curls are beautifulllll and so soft. Can’t... See more

Rated 5 out of 5 stars

I love my hair. Minimal shedding for a kinky curly hair type. And my curls are super soft and I have not issues with this hair tangling. I love this store and I’d never stop buying from them.

Rated 5 out of 5 stars

Thanks ISEE Hair for the beautiful hair, great quality, effortless beauty hack 😍💐 THANK YOU, THANK YOU, THANK YOU 🥳🥳

Rated 5 out of 5 stars

Isee hair has a good castumer service, and the hair that I got is exactly like in the web site. The quality was good and I love it.

Rated 5 out of 5 stars

I really love the quality of this half wig . It’s so soft and so easy to install , true to size . I highly recommend 💯

Rated 5 out of 5 stars

The hair felt soft and was very quick to install. I would definitely purchase again!

Rated 5 out of 5 stars

Bought the curly half wig 18 in and it became my everyday hairr. I just change the braids in the front, I love it so muchhh

Rated 5 out of 5 stars

The seller is so nice and handles messages in a timely manner. The order was exactly as described on website and I had no issues

Rated 5 out of 5 stars

I've made 3 purchases from ISEE HAIR and the hair is quality! I haven't experienced any excessive shedding either and it is all at affordable prices. I will continue to buy from ISEE HAIR!

Rated 5 out of 5 stars

They shipped it out quickly and accommodated my last minute request so I was able to have my hair done for graduation! The customer service was also great and consistent, they followed up with me thro... See more

Rated 5 out of 5 stars

It arrived on time and I love the texture of the hair. It smells so good and the package is a 10/10 minus nothing. It’s my first time and I’m definitely gonna order more❤️ ISEE good quality

Rated 5 out of 5 stars

I’m very happy with this unit, the quality is amazing the hair feels so light but it still a very full unit. I’m currently in my brown hair era so of course I bought this unit again in the chocolate b... See more

Rated 5 out of 5 stars

Very happy with my purchase it's been the second time I order and I'm not disappointed the hair is very soft no perfect smell!

Rated 5 out of 5 stars

My first time ordering frm them nd didn't know what to except but I'm so glad i did. The cx service was grt! My order arrived earlier than expected, emails answered fast, and the packaging was gorgeo... See more

Rated 5 out of 5 stars

I absolutely love my wig. The hair is so soft. The net is like natural. I can just pop it on and go and it has drawstring wig band removable combs awesome and they sent me lashes and a coupon and it... See more

Rated 5 out of 5 stars

I received the package very well, and it is of good quality not disappointed the texture is here good and sweet very good smell

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Company details

  1. Wig Shop
  2. Hair Extensions Supplier

Written by the company

ISEE HAIR, See Your Beauty. ISEE Hair official website mainly sale the ISEE Princess collection and the ISEE Crown collection. ISEE Princess collection is best known for its Mongolian curly hair, Brazilian wave and straight hair. Especially the curly hair, can match 3b, 3c, 4a, 4b, 4c natural hair texture perfectly, and easy to maintain. High-quality human hair product with affordable price, best choice to start your entry lux hair tour. If you check our Instagram @iseehairbeauty, you will see thousands of customers sharing. And their beauty and smile will make you fall in love with ISEE HAIR. ISEE Crown is born for luxury. Top-quality double-drawn human virgin hair, become beautiful wig with exquisite craftsmanship. Every move with the wig is the ultimate enjoyment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great company, amazing product

I made my order on the 29th of November and received it on the 5th of December. It came well package and in a lovely pink bag and presentation box. The quality of your hair is nice, very soft and of good quality. It also came with an add selection of goodies. I’ve previously had a very bad experience with a company which turned out to be a scam and I lost all my money, so I was quite dubious in making this order. Due to having alopecia wigs are something I like to have. So I will definitely be ordering from this company again, from my experience I would definitely
recommend ISEE HAIR.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Order #1660162995

I ordered a wig but while it was in processing I changed my mind for another style. I reached out to customer service who advised that I email Kate. I also sent WhatsApp but was ignored. I did exactly that to contact the company and could see my order was still on process. I tried service several times then was disappointed to see my order was processed and my request ignored. I'm so disappointed as the return process is exhausting now I may not get what I really wanted later. Pity!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing from Isee hair…

I have been purchasing from Isee hair since 2018 and the hair quality and customer service has ALWAYS been a 10/10! I always recommend people to purchase hair from this company because they’re always reliable! Please buy from this company, they will not disappoint!

5 November 2025
Unprompted review
Rated 4 out of 5 stars

Quality hair, speedy delivery

I am so so happy with the quality of the hair, I have orderedbefore and WILL be ordering again. However, the first time it came in a got a cute box and this time it came in a bag but this had nothing to do with the hair itself. The quality of the hair and the speedy delivery, plus all of the goodies were brilliant! Top class. 

4 December 2025
Unprompted review
Rated 1 out of 5 stars

FALSE ADVERTISING

FALSE ADVERTISING. The site indicates fast shipping and will receive in 3-5 business days. Try will receive in 14 days even if you pay extra. As I write this review I’m on the 10th business day and still have not received the item! It will be returned whenever it arrives! This was a total waste of time and money.

It’s funny they replied to this horrible review before they replied to the email! Both were sent back to back! I heard the hair is decent but if you have a event and your expecting the 3-5 days experience as advertised… you will be disappointed! I still have not received my wig that I purchased Black Friday. If I ever buy here again, it will be at a time that I don’t need the product right away!

25 November 2025
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi love,

We are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience this delay has caused you.

We tried to locate your order based on your review but couldn’t find a match. Could you kindly email us at kate@iseehair.com
with your order number , so our team can review this for you right away? When emailing us, please include “Trustpilot ” in the subject line — this helps us locate your case faster.
Alternatively, you may also update your review here with your order number, and we will contact you directly.

We truly apologize for any inconvenience and will do our best to resolve this for you quickly.

Thank you,
ISEE Hair Customer Care Team

Rated 1 out of 5 stars

Thief dont order in isee hair

I'm so angry, i ordered 2 wigs (for my sister and I) november 14th , received 5 days ago the first one, never received the second one, i texted their whatssap number, sent multiple emails, with no answer travelling in a couple of days and need to buy another wig more expensive without knowing where is my wig and so if they will refund me. if i dont have answer will contact the international customer service to get my money back. Very bad customer service dont order there because if something is going wrong, you will not get any answer and customer service

6 December 2025
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi love,

We’re very sorry to hear about your experience, and we truly understand how stressful this is for you.

We tried to locate your order based on your review but couldn’t find a match. Could you kindly email us at kate@iseehair.com/jessie@iseehair.com
with your order number so our team can review this for you right away? Alternatively, you can update your review here, and we will contact you directly.

Thank you for bringing this to our attention,we’re here to help make it right. 💛

Thank you,
ISEE Hair Customer Care Team

Rated 1 out of 5 stars

Scammers - They do not process your refund!

I returned a unit and followed the procedure as outlined in their policy. I provided a picture and tracking information and I can see that they have received the unit but they have not refunded me back. I have been emailing, sent messages on WhatsApp and have repeatedly been ignored. They have literally scammed me out my money.
BEWARE when purchasing a wig from this company as you may not get your money back!! I will be sharing my review on my instagram and TikTok pages for all to see. First time buying from here and deeply disappointed.

7 December 2025
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi love,

We’re truly sorry to read about your experience, and we completely understand how upsetting this situation must feel. After reviewing your case, we can confirm that Jessie and kate has already processed your refund and sent all the details to your email.

We value every customer’s trust, and your satisfaction is very important to us. If you still haven’t received the email or have any additional questions, please reach out to us again — we’re here and ready to assist you until everything is fully resolved.

Thank you sincerely for your patience and understanding.

Thank you,
ISEE Hair Customer Care Team

Rated 3 out of 5 stars

Not worth it

My unit sat at the shipping facility they use for a couple days, after telling me they shipped it. I wanted to cancel or change my order to faster shipping, and I was unable to because they took a while to answer and they never gave me a direct answer. When I mentioned cancellation they said it already shipped and no worries. I now have found out that’s not the case and although they can’t help FedEx delays, they delayed. My first order with them was great! But since the second order, I’m trying to figure out why I still use them as one of my go to unit orders, when the hair has not been quality, nor has it lasted, very disappointing when spending my earned coins on them.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a 250% density body wave wig

I ordered a 250% density body wave wig. First off, the hair is extremely scanty for 250%. Also, the hair is shedding a lot. Isee hair I am extremely disappointed!

5 December 2025
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi love,

We’re so sorry to hear you’re disappointed with your recent wig. We absolutely want to check this for you,shedding and density concerns are something we take very seriously.

We tried to locate your order based on your review but couldn’t find a match. Could you kindly email us at jessie@iseehair.com
with your order number and photos so our quality team can review this for you right away? Alternatively, you can update your review here, and we will contact you directly.

Thank you for bringing this to our attention,we’re here to help make it right. 💛

Thank you,
ISEE Hair Customer Care Team

Rated 1 out of 5 stars

Isee Hair Beauty is the biggest…

Isee Hair Beauty is the biggest scamming wig company out there. Their wigs come handled and not in good quality. The length and density are falsely described as well. Trying to speak to someone about correcting the error is mission impossible. They do not accept liability for a flawed product. I would highly recommend you go with a different company who honors their word and their wigs are true to the description advertised.
You can see the details of my order just fine. I’ve been corresponding with one of your colleagues for the past few days now and still, no resolve

20 November 2025
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi Talisa,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We always aim to provide high-quality wigs that match the descriptions on our website, so it’s very concerning to hear that this wasn’t the case for you.

We’ve tried to locate your order based on your review, but we were unable to find any matching information. Could you please reach out to us directly at jessie@iseehair.com? Alternatively, you can update your review here, and we will contact you directly.

We absolutely want to look into this for you and make things right as quickly as possible.

Thank you,
ISEE Hair Customer Care Team

Rated 5 out of 5 stars

I absolutely love my wig

I absolutely love my wig. The hair is so soft. The net is like natural. I can just pop it on and go and it has drawstring wig band removable combs awesome and they sent me lashes and a coupon and it came in timely fashion within days

4 December 2025
Unprompted review

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