I send a lot of parcels through Mondial Relay. Overall the work is fast and good. However, I would like more compensation for lost or undelivered parcels. Also something could be improved with the... See more
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About Mondial Relay
Written by the company
- Suivez vos colis en temps réel et soyez prévenus de leur disponibilité,
- Envoyez vos colis facilement et rapidement à vos proches,
- Trouver le Point Relais® ou Locker le plus proche de chez vous.
Téléchargez l'App Suivez vos colisContact info
Hasn’t replied to negative reviews
Bien .......
Delays and more delays
Delays and more delays, they're incapable of delivering a single parcel on time, and I currently have 4 parcels with Mondial which haven't moved for over a week.
I'm constantly having to call them to make them search for my most parcels, and they almost never deliver them to the correct location.
And look at the flood of five star reviews they receive all the time...all with just one or two words, all very similar. Clearly trustpilot needs to do more to stop them manipulating their rating, they're the most abysmal delivery company, I don't know a single person who doesn't agree.
What went wrong? Everything!
What went wrong? Everything!
I waited a whole week for my package. When I decided to reach out to them, I first tried to email — but couldn’t find any email address. Then I tried to submit a report on their website, but the system wasn’t working.
After that, I had to look up their phone number and contact customer service (they were nice, so that’s a plus — I even considered not writing this review because of them).
However, when they finally located my package after three days and it was ready to be delivered, I received an email saying that the pickup point I had chosen no longer existed.
There were no other pickup points in or near my city, so I had to travel an hour and a half to collect my package.
Very disappointing experience overall.
No message or email received so parcel…
No message or email received so parcel has returned to sender 🤬
Mondial relay in France is great !
Mondial relay in France is great !
i just hate the way they stoped making QR code for all the colis, now it's exclusive for the colis bought from monday relay and not through vinted or any other service.
Stole my item
Stole my item. Even with a tracker device inside the package they refuse to deliver it and pretend it is lost.
Late, non-reliable, no communication
Late. Every single time late, never meets communicaticated dates. No or delayed updates in the app. Non-existent customer service.
The worst experience ever, just avoid it.
The service was okay
The service was okay. My package arrived, but the delivery took longer than expected and communication could have been clearer. Not a bad experience, but there is definitely room for improvement
Worst service ever.
Unable to download the Mondial Relay App on The App Store
I ordered a product online and received an email from the selle to track on Mondial Relay my delivery. However, when I clicked on the link to download the IOS app, it said “this app is not available in your country”. Apparently you can only download the French version of the app if you are on the french store.
This is a very poor choice. Customers who shop across borders should be able to track their parcels easily without having to switch app stores or jump through technical hoops. It makes the whole process unnecessarily frustrating and unprofessional for an international service.
Mondial Relay should fix this and provide a proper multilingual / multi-country app so that customers in Belgium (and elsewhere) don’t face this problem.
Grosse déception de ce site
Lorsque j'ai voulu suivre un envoi, le site m'a affiché le message suivant: "Sorry, you have been blocked. You are unable to access mondialrelay.fr". Que voulez-vous que je pense d'un site qui me refuse l'accès? Il obtient ZERO point dans mon classement.
delays delays
i dont understand what happened to their schedule....some strikes or what?
but i got delayed delivery....and it is not first time, several in a row. no deadliens met, no respect..
and my replies to the CS, what is this treatment? firs gotta learn how to listen properly to the customers!
Very inhappy about this company, they ve got long way to imrpove now!
Terrible experience — package dropped in another city
Terrible experience — package dropped in another city
I ordered through Vinted and selected a pickup point in Amsterdam. Mondial then informed me that the pickup point was closed and, instead of choosing another location nearby, they dropped my package in a completely different city — 25 km away.
When I called customer service, I was told they had no possibility to send the package back to Amsterdam. The advice? “Just don’t pick it up.” I pointed out that transport costs had already been paid — the agent said I could get those back from Vinted, which is simply not how it works.
But the real issue: I want my package, not just a refund. When I asked for escalation to someone who could help, I was told no, that she was “just following protocol.” If the protocol means leaving customers without their package and without help, that’s unacceptable.
Finally, when I asked for her name (which she gave very reluctantly) and the complaints email address, she cut off the call.
This is not just poor service, it’s complete lack of accountability.
The worst service and customer support
The worst service and customer support
My parcel is being late for 13 days. To my questions the only answer I got is that we cannot help.
-my parcel location has been changed 3 times and I asked them to do express delivery and I got answer we cannot do that
-I asked them to tell me the location of my parcel I will go and take it from there : the only answer I got is we cannot do that
- I asked to talk with manager they told me sorry they are working they cannot talk with you
Noone even cannot give me estimation when my parcel will be given to me.
These people are liers!!!!
My package was roughly stuffed into a…
My package was roughly stuffed into a locker box that was half the size of the original package. This is highly unprofessional and disrespectful.
Don’t deliver the parcel
If you want your parcel just traveling around country during 10 days after arriving but not be delivered to you, even though you paid extra for urgent delivery - use this goddamn service.
Good
Can be annoying when they deliever a package at a completely different pick up spot with NO NOTICE. But it happens rarely and overall the service is satisfying
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