I got my order fairly quickly with DHL. I received everything beautifully bubble wrapped and safe, but haven't received my free samples with purchase. To be honest they sent an email saying that some... See more
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NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
Spitalerstraße 9, 20095 , Hamburg, Germany
Replied to 99% of negative reviews
Typically replies within 48 hours
Delivered the product on time at a good price.
I have received an awful confirmation email where I cannot check if the shade is correct. First order and not impressed so far.
The products are perfect.
On the other hand, the delivery took 10 days, which is a bit long.
Every time I order from Niche Beauty I need to chace the delivery company as the address information is not registered fully. This time it went extra mile and my 200eur delivery dropped on the old address where i don’t live more than a year. Once I login to the Niche-Beauty account I clearly see that there is only current address provided, but delivery dropped on the old address, probably saved in their system.
Reply from NICHE-BEAUTY.COM
This was my first order on this site. I ordered the Charlotte Tilbury powder, Hourglass palette and Hourglass brush. The package arrived in terrible condition. The powder and palette were smashed to smithereens, and the brush was badly dented and stained with an incomprehensible sticky liquid.After my hands came into contact with these products, I started having terrible allergies all over my body. There may have been liquid or dust in the box that caused the allergy. I immediately went to the doctor, and I was diagnosed with Quincke's edema. I had never experienced allergies in my life before this moment. I am currently undergoing treatment at the hospital. The doctor forbade me to touch this cosmetics, otherwise it could be fatal.I immediately reported this to niche beauty support team, but they were indifferent and refused to help. I want the owner of this store to see this review and contact me! You're being very mean to your customers!
ORDER NQEPP2519108
Reply from NICHE-BEAUTY.COM
I can’t rate the work with Niche-Beauty.com,because I still haven't received my orders#REEK02522801 (5.10.2025) and #LHXLH2521088(5.10.2025) I really hope to receive them soon.
Reply from NICHE-BEAUTY.COM
I still haven’t received the tracking number to my e-mail, despite the fact that I choose fast delivery (air, 2-3 days)
Now 4 days have passed, I still haven’t received any updates regarding my parcel, but I’ve received e-mail with asking to evaluate my order experience??
Reply from NICHE-BEAUTY.COM
I love this brand. Effective products at a great price. Excellent customer service, thanks to Mariona, who quickly resolved my questions.
Sonia
Reply from NICHE-BEAUTY.COM
I placed an order and completed payment with a MasterCard four days ago. Since then, I have only received automated email responses, and no one answers the telephone. Despite the advertised delivery time of 2–4 days, I have not received any updates or information regarding the shipment.
I am therefore considering canceling the payment and sincerely hope this will be successful. I strongly advise future customers to thoroughly check the company’s history and reviews from other buyers before placing an order.
Reply from NICHE-BEAUTY.COM
They didn't deliver the goods, no explaination, I've waited for a month, and on top of it they refunded me the amount without shipping costs. It wasn't my fault that they didn't deliver.
Very unprofesional!
Reply from NICHE-BEAUTY.COM
Niche Beauty is a scam. I placed a large order of Aesop products and after nearly two months it still hadn’t arrived. I had to make a PayPal claim to get the money refunded. Customer service confirmed in writing they would not refund for lost deliveries. The positive reviews appear to be fake. AVOID Niche Beauty, it is not worth the headache and stress.
Reply from NICHE-BEAUTY.COM
The worst customer service I have ever experienced online. One broken item ruined my entire order, yet it took three weeks, ten emails, and repeated photo submissions just to get a refund for that single product. Any competent company would have acted immediately and addressed the full impact of the order — this one demonstrated nothing but incompetence and disregard for its customers.
Reply from NICHE-BEAUTY.COM
Love the niche products listed on the website! That’s why I keep coming back especially when there are occasional discounts, then it’s even more interesting to do shopping here:)
Reply from NICHE-BEAUTY.COM
After I placed the order I got no further info about. And above all the order still didn't arrive even though it was scheduled to be delivered in 2 working days. It's been 5 and NO INFO NO MAIL NO NOTHING.
Reply from NICHE-BEAUTY.COM
Reply from NICHE-BEAUTY.COM
Excellent selection of products and brands, convenient personalized promotions, fast and accurate shipping, friendly and efficient customer service
Reply from NICHE-BEAUTY.COM
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