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2.7
47 reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
Make a purchase of several t-shirts, request a return. I sent the order back and the transportation company informs me through the tracking number that the shipment has been delivered to the Ntextil warehouse and offices. After several complaints they tell me that they have not received anything and that I should send them the tracking number. Something I did and they still haven't refunded my money. Do not buy in this store.
Reply from Ntextil
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I made two big orders with this company, Clearly on there website it says 3-5 working days for the free shipping, Well.. the first one i made on the 7/8th of july it took 20 days for them to realise my order wasnt going to get delievered.. And now again i tried my luck and thought id give them a secound chance, to my dismay i ordered on the 8th of August, and today is the 23rd and nothing... no phone call, no response to my emails.
For someone who is trying to make a buisness with reliable return times and for feeback and communication AVOID this website!
The curious thing is i made two small orders which arrived perfectly, then i thought i had found a good thing, to then do two big orders and neither of them arrived.
If russian roulette is your game, order of these guys for sure!
Reply from Ntextil
¡Hola!
Sentimos mucho las molestias ocasionadas con la entrega de tu pedido. Lamentablemente el transportista es una empresa externa a nosotros y la entrega no está en nuestras manos. Para nosotros es muy importante que la experiencia comprando con nosotros sea positiva. Pronto uno de nuestros agentes se pondrá en contacto contigo para averiguar que es lo que ha ocurrido y ofrecerte una solución.
Muchas gracias por tu paciencia
Reply from Ntextil
Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨
Reply from Ntextil
Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨
Reply from Ntextil
Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨
Reply from Ntextil
Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨
Lorena has been very supportive during all the purchase. She has been very patient and has given us very good advices.
Reply from Ntextil
Hello Eva!
Thank you for your comment, we are happy to provide you with the best service. ✨
My experience has been very good. I recommend it
Reply from Ntextil
Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨
Ian Rodriguez helped me along all the process... Thanks to him I made a 180€ purchase on your web! I couldn't find a specific model at the NEEDEN webpage and he solved my problem... And even told me some of the advantages of being a NEEDEN client... I am really excited to receiving my purchase! See you soon!
Reply from Ntextil
Hello Diego!
We are glad you are happy with our products 😉
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