Olivia's Reviews 3,929

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and stylish design of the products, particularly highlighting furniture and mirrors. Many appreciate the wide selection available and find the website easy to navigate, with clear photos and detailed descriptions that aid in making informed purchasing decisions. Consumers also value the competitive pricing and often mention the positive impact Olivia's products have on their home decor. People report generally positive interactions with customer service, often mentioning specific staff members who provided exceptional assistance. They appreciate the prompt and helpful responses, especially when resolving issues such as damages or returns. While there are some mixed opinions regarding the order and delivery process, the overall sentiment remains highly favorable, with many customers expressing their intention to make future purchases.

Based on these reviews

Rated 5 out of 5 stars

I love shopping at Olivia’s for all my home decor. They have a variety of style designs that meets everyone’s needs. Their customer service is next to none as they have managed to price match some ite... See more

Company replied

Rated 5 out of 5 stars

I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more

Company replied

Rated 5 out of 5 stars

Olivia’s website featured multiple photos from various angles, as well as showing the furniture piece in a room setting. Along with comprehensive measurements, all this gave us complete confidence t... See more

Company replied

Rated 5 out of 5 stars

That’s my second time ordering from the website. Olivia’s has beautiful unique pieces that add an elegant design to every room. My experience has been great and I would highly recommend the service an... See more

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Rated 5 out of 5 stars

Easy to use website, fantastic clear photos and as much info as possible before buying on line. I have just made my first purchase on line, I don’t yet know how easy it would be to return a damaged or... See more

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Rated 5 out of 5 stars

Absolutely delighted with my dining table and chairs from Olivia's. The quality and design are superb. The delivery team were great too; they assembled everything so quickly and took all the packagi... See more

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Rated 5 out of 5 stars

Olivia's defines quality in Product and Service! Olivia's is definitely the place to go if you are looking for top quality products supported by an exceptional level of service - consistently so! I... See more

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Rated 5 out of 5 stars

I’ve been doing business with Olivia for a while and I can truly say they are such a pleasure to work with. Libby is my account manager and she is exceptionally great to work with. She’s responsive an... See more

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Rated 5 out of 5 stars

Brilliant service! I emailed to ask for a specific bed in a different size that was showing available on the Olivia’s website - Lauren responded very promptly and managed to sort everything for me. La... See more

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Rated 5 out of 5 stars

I highly recommend Olivia’s. I was fortunate to discover this incredible store online while furnishing my new home. I ended up getting all my furniture here, thanks to the exceptional help from Libby,... See more

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Rated 5 out of 5 stars

Always such good, quick and friendly service. You feel as if they only look after you, rather than many customers, and I shall continue to use them for further projects. They also frequently add new p... See more

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Rated 5 out of 5 stars

As a trade customer, we only had good experiences with Olivia's over the past 4 years. Lovely Faye Simmons is always kind and professional, and really helps out and sorts everything really quickly.... See more

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Rated 5 out of 5 stars

I honestly didn’t expect to fall in love with a furniture site, but Olivia’s changed the game. Their Inspiration page? Total home goals. I spent hours scrolling and dreaming, and then actually bo... See more

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Rated 5 out of 5 stars

I found Olivia's whilst searching for high end, affordable furniture for a show home I was staging for work. I was contacted by Libby Roberts who has been amazing at communication & went above & beyon... See more

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Rated 5 out of 5 stars

I loved these cushions with the big, stylish bow as soon as I saw them. They were delivered promptly and securely packaged. They are sumptuous and velvety to the touch and are a beautiful addition t... See more

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Rated 5 out of 5 stars

I am so beyond excited to receive my order. What has made my experience special with Olivia’s is their website. The photos of the items are 1 so clear and concise, but 2 I have gained so much home... See more

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Rated 5 out of 5 stars

I purchased a beautiful, large window style mirror for my living room. Unfortunately, when I unwrapped it, I discovered that it had been damaged during transit. I contacted Olivia’s through WhatsApp,... See more

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Rated 5 out of 5 stars

I received my Eicholtz mirror which looked stunning on my dining room wall. Sadly after a few days we encountered a severe problem with it. I contacted Olivias who contacted the supplier and a replace... See more

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Rated 5 out of 5 stars

I have not heard of Olivia’s until I was doing an online search for a small mirror with shelf with specific sizes. I was highly delighted to find the one I was looking for at an incredible price. The... See more

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Rated 5 out of 5 stars

I now have 5 of the large luna mirrors around my house both black edged and mirror. They are fantastic quality and bring luxury to my home whilst making the space appear larger. Would highly recomme... See more

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Rated 5 out of 5 stars

I enjoyed the experience of browsing the Olivia’s online shop. A lot of nice pieces of furniture and not only, and winter sale helped me to purchase a beautiful mirror. I would expect more product var... See more

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Rated 5 out of 5 stars

Beautifully designed and very well made! OLIVIA’S candle holder adds elegance and a warm glow to my living space. A perfect mix of style and quality. Highly recommend!

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Rated 5 out of 5 stars

We bought two mirrors which were lovely but by the time we had the bathroom ready for them to go up, realised they were too large. Despite being outside their normal dates for return they allowed us... See more

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Rated 3 out of 5 stars

I ordered 2 chairs , received them after two weeks , I really am disappointed ! The legs looks like roasted old metal which been coloured in black !! I was really looking forward so now Im really dis... See more

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Rated 5 out of 5 stars

Olivia’s has become my go-to destination for furniture and home decor shopping. Over the past few years, I’ve purchased several items from them and have always had a great experience. Their selection... See more

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Rated 5 out of 5 stars

Love the wide range and the innovative concepts. Libby at Olivia's has been amazing , guiding me through a house furnishing project with expertise and impressive solutions. I look forward to taking t... See more

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Rated 5 out of 5 stars

Well let me start by saying this is the nicest company I’ve bought from in a long time, I couldn’t be happier with my first purchase, I’m now in the process of purchasing again. The quality is second... See more

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Rated 5 out of 5 stars

I have been searching for pendant lights for my kitchen island for quite a while. I finally found just what I was looking for at Olivia’s. I contacted Olivia’s to check the dimensions and Daniel re... See more

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Rated 4 out of 5 stars

Beautiful website. Fast delivery. Product arrived as expected and easy to put together. There was an accident with a liquid within 2 months of the table arriving which took off the top lacquer lay... See more

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Rated 5 out of 5 stars

I purchased the design service with Olivia’s and Libby, my interior designer, has been amazing! She created some wonderful mood boards for my room, in different colours and styles, featuring some... See more

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Rated 5 out of 5 stars

I’ve been using Olivia’s on and off for curated items for my home and all I can say is they have always been attentive and with great customer service and professional. Definitely will recommend them.... See more

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Rated 5 out of 5 stars

Great selection of products and really easy to navigate their website. It's now my third purchase and always impressed with the product quality. My Olivia's lighting always receives lots of compliment... See more

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Rated 5 out of 5 stars

Lotte was super helpful and patient. I kept revising my order and she was always efficient in replying and, when items went out of stock, she scoured the site to send me alternatives that were extreme... See more

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Rated 5 out of 5 stars

Very happy with the easy ordering and being kept up to date with delivery date and time. On arrival my beautiful mirror was well packaged. It is now installed above the fireplace and looks fabulous.

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Rated 5 out of 5 stars

What an excellent website, with a huge variety of coffee tables that I could enjoy looking at which were stylish, and quite different to a lot of the tables I have been looking at in the past. I found... See more

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Rated 5 out of 5 stars

I am working with Savannah on a PR campaign and rate her very highly. She’s been friendly, professional, prompt at responding and open to bouncing ideas around to deliver the best possible resul... See more

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Rated 4 out of 5 stars

Great price on items, free delivery is great as I reached the required spend. The welcome discount code for 5% off didn’t work, which was a little disappointing. All in I’m happy with my purchase.

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Rated 5 out of 5 stars

The website was very clear, the photos and descriptions of products very clear. I phone them to clarify some information about an item, and they were very helpful.

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Rated 5 out of 5 stars

So far so good. Waiting for my rug which I’m hoping will be here for the weekend. Customer service very good and reply in excellent time Will definitely be using again when I’m on to my next project

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Rated 5 out of 5 stars

Great choice of products which are all of excellent quality . so easy to place an order and find what u looking for. excited to receive my latest purchase in a few days.

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Rated 5 out of 5 stars

I searched long and hard for table lamps and eventually found the ideal pair at Olivia’s my wife was ecstatic when I showed her the lamps.

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Rated 5 out of 5 stars

Excellent products and choice, easy to order and reasonably priced. If only I’d found you sooner

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Rated 1 out of 5 stars
Verified

Olivia's reviews were flooded with complaints before and now they've all disappeared...they also tried to get mine removed. My items did come but they took a little while to arrive, which led to a... See more

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Rated 5 out of 5 stars

I had to contact the trade team to place a special order and the process was very quick and painless. I am impressed with the range and variety of products you offer and the prices are reasonable too... See more

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Rated 5 out of 5 stars

Ordered a side table and wasn't sure what to expect. When it arrived, the colour was slightly different than what I have envisaged so I requested a refund. Daniel, kindly offered a further discount... See more

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Sofa Store

About Olivia's

Written by the company


Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.

At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life now

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

The website is easy to use & Libby was…

The website is easy to use & Libby was super helpful!

9 October 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Alessia,

Thank you for your lovely feedback!

We’re so pleased to hear you found the website easy to use and that Libby was able to assist you - we’ll be sure to pass along your kind words to her! ✨

Olivia's

Rated 5 out of 5 stars

Good quality goods.

Good quality goods.

8 October 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Jackie,

Thank you for your review!

We're delighted to hear you're happy with the quality of our products. We take great pride in offering pieces that are made to last. 💫

Olivia's

Rated 5 out of 5 stars

Easy to use website

Easy to use website

8 October 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Tara!

Thank you for your feedback!

We’re so pleased you found our website easy to use. We aim to make shopping with us as smooth as possible. 💻✨

Olivia's

Rated 5 out of 5 stars

Perfect item

So much choice on the website it is always easy to find the perfect item.

6 October 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Georgina,

Thank you for your review!

We're delighted to hear that you enjoy the variety on our website and find it easy to locate the perfect items. 😊

Olivia's

Rated 5 out of 5 stars

Great service

2 October 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Katie,

Thank you for your feedback!

We're glad to hear you had a great experience with our service. 😊

Olivia's

Rated 5 out of 5 stars

The products are amazing and so…

The products are amazing and so beautiful exactly like un the pictures

2 October 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Lindita,

Thank you for your lovely feedback!

We’re so glad to hear that your products matched the pictures and that you’re happy with their quality and beauty. 😊

Olivia's

Rated 5 out of 5 stars

I love shopping at Olivia’s.

I love shopping at Olivia’s for all my home decor. They have a variety of style designs that meets everyone’s needs. Their customer service is next to none as they have managed to price match some items. Guarantee you won’t be disappointed with the quality of items or their warm welcoming customer service.

21 August 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Kay,

Thank you so much for your wonderful review!

We're thrilled to hear you enjoy shopping with Olivia’s and that our range of styles and quality of service have impressed you. It’s fantastic to know we could help with price matching, too😊

Olivia's

Rated 1 out of 5 stars

All round poor service

Ordered an item showing as in-stock.

After around 10 days of no comms I chased delivery only to be told that their supplier had no-stock to ship. Not sure when then would have proactively contact me.

Some 2 weeks on I am without the items and now "awaiting a refund from accounts".

Would not order from this company again.

30 September 2025
Unprompted review
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Reply from Olivia's

Hi Darren,

We’re very sorry for the experience you’ve had.

The item you ordered, unfortunately, turned out to be out of stock and has since been discontinued. We completely understand how disappointing this must have been, especially after waiting for an update.

Your refund was passed to our accounts team yesterday, which is when we got in touch with you. Refunds are normally processed within 3–5 working days, but we’ll do everything we can to have this completed as soon as possible.

We sincerely apologise for the inconvenience caused and appreciate your feedback, which will help us improve our service going forward.

Olivia's

Rated 5 out of 5 stars

Can u please put a hold on my…

Can u please put a hold on my subscription! I have a large amount

29 September 2025
Unprompted review
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Reply from Olivia's

Hey Kenneth,

Thank you for your message!

Please could you provide us with your order details, as we do not provide a subscription service?

Olivia's

Rated 5 out of 5 stars

Great choice and prices

25 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey!

Thank you for your feedback!

We’re glad to hear you enjoyed the variety and found our prices appealing. 😊

Olivia's

Rated 5 out of 5 stars

Lovely shop and no issues with service

Lovely shop and no issues with service

24 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Emma,

Thank you for your kind words!

We're so pleased to hear you’ve had a smooth experience shopping with us. 💫

Olivia's

Rated 5 out of 5 stars

table in stock and dispatched quickly

I wanted a specific table, it was in stock, and it was dispatched almost immediately

23 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Douglas,

Thank you for your feedback!

We're so glad to hear you found the table you wanted and that it was dispatched quickly. We hope you love it! 😊

Olivia's

Rated 5 out of 5 stars

Pleasant overall experience.

That’s my second time ordering from the website. Olivia’s has beautiful unique pieces that add an elegant design to every room. My experience has been great and I would highly recommend the service and the products to everyone. Thank you Olivia’s team.

22 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Ana,

Thank you so much for your lovely review!

We're delighted to hear that your second experience with Olivia’s has been just as positive and that our unique pieces are helping to add elegance to your home.

Your recommendation means a lot to us, and we’ll be sure to pass on your thanks to the team! 😊✨

Olivia's

Rated 5 out of 5 stars

I love everything about Olivias.com at…

I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs. Delivery info is reassuring and accurate and items are packaged well. Above all the quality of product is excellent for the price. I have made use of sale prices and couldn't be happier.

19 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Sarah,

Thank you so much for your wonderful review!

We're thrilled to hear that Olivia's has been such a great discovery for you. It’s fantastic that you’ve found the website easy to navigate, the product descriptions helpful, and the delivery smooth. We’re especially glad you’re happy with the quality and value of your purchases.

Your support means a lot, and we can’t wait to welcome you back for more! 😊✨

Olivia's

Rated 5 out of 5 stars

Good website

Good website
Good array of interesting products for sale

14 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Steven,

Thank you for your feedback!

We’re glad you enjoyed browsing our website and found our selection of products interesting. 😊

Olivia's

Rated 5 out of 5 stars

It was very easy to find what I wanted…

It was very easy to find what I wanted and the filters worked well.

11 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Lisa,

Thank you for your review!

We're glad to hear you found exactly what you were looking for and that the filters made browsing easy. 😊

Olivia's

Rated 5 out of 5 stars

Small footprint writing desk with loads of character

Olivia’s website featured multiple photos from various angles, as well as showing the furniture piece in a room setting. Along with comprehensive measurements, all this gave us complete confidence that our furniture choice will be perfect for the room and purpose. We only ordered yesterday but have already received emails regarding dispatch and delivery which we are eagerly waiting. Thank you

6 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Rosemary,

Thank you for sharing your experience!

We’re so pleased to hear that the detailed photos, room settings, and measurements gave you confidence in your choice.

It’s great to know the quick dispatch updates have already reached you, and we can’t wait for your new furniture to arrive and complete your space. ✨

Olivia's

Rated 5 out of 5 stars

Great customer service and swift…

Great customer service and swift response to questions

4 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey,

Thank you for your feedback!

We’re so glad our team could assist you quickly and provide the service you needed. 💫

Olivia's

Rated 5 out of 5 stars

First class

Excellent products and choice, easy to order and reasonably priced. If only I’d found you sooner

3 September 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey,

Thank you for your kind words!

We’re pleased that you found us and are satisfied with our range, quality, and pricing. Delighted to have you as a customer, and here’s to many more beautiful finds ahead! ✨

Olivia's

Rated 1 out of 5 stars

I ordered 2 items in July 19,2025 and…

I ordered 2 items in July 19,2025 and it’s paid already by my Credit Card, But the product didn’t arrive yet until now. But Olivia’s Team asked for another amount for very unreasonable matter . It’s paid already. Why I have to pay . It’s not my fault. I hope this issue will resolve.I think this is SCAM.

19 July 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Maria,

We're sorry to hear about the trouble you're experiencing, but it seems there may be some confusion, as we believe you’ve contacted the wrong company.

To clarify, we do not ask for any additional payment after an order has been placed and paid for. If you didn’t receive your order or were asked to pay more by “Olivia’s Team,” we recommend double-checking the order confirmation and contacting the correct seller directly.

We hope this gets resolved quickly for you. If you still believe your order was placed with olivias.com then please contact us at customersupport@olivias.com

Olivia's

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