After a poor review after the tracking did not work and the product did not arrive and poor communication- I did get emailed! They apologised and sent more product and the tracking went well and was r... See more
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At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.
Contact info
228 Park Avenue South, 10003, New York, United States
- info@primeprometics.com
- primeprometics.com
Replied to 40% of negative reviews
Typically replies within 2 weeks
Beware their ‘guaranteed 30 day refund’
Prime Prometics offers a guaranteed 30 day refund. It is over a week now since I requested a refund for part of my order, twice via their website and once via email. After a couple of days I received an email asking why I wanted a refund, to which I replied. Days later and no further communication from them. Most online retailers ask for a reason either after or while issuing a refund. PP seems to be using it as a delaying tactic. I doubt I will get my refund
Absolutely rubbish start to finish
Absolutely zero response from customer service email .
I wanted to return product as it had an smell plus the eyeliner and mascara were average but then started flaking and creasing . SAVE YOUR MONEY .
DONT BUY .
⛔️⚠️ Their response below is incorrect. No emails received and yes have checked my spam and junk mail .
I have emailed again today asking for a full refund.

Reply from Prime Prometics
No order from Nov 29th
Ordered my products Nov 29th and still nothing. The shipping company said they don't even have the package. Sent several emails and no one responds. Terrible customer service if you ask me. So disappointed. They need to refund me and I will move on to another product.
HORRIBLE TOTAL SCAM
HORRIBLE TOTAL SCAM. THEY TOOK MY MONEY NO PRODUCT EVER CAME. I HAVE EMAILED AND OF COURSE YOU CAN'T FIND A PHONE NUMBER!!!!!! HORRIBLE!!! RUN RUN RUN DO NOT DO NOT DO NOT BUY FROM THESE SCAM ARTIST. I WILL BE POSTING ON EVERY SOCIAL FORMAT AND WILL TELL EVERYONE I MEET NOT TO ORDER FROM THIS COMPANY
Not worth the money
Not sure why this mascara is sold for over 50’s, reviews say it doesn’t smudge above the eye, first time using I got a big black smudge above my eyelashes and my eyelashes actually stuck together, getting it off too was not easy with any eye make up remover, waste of money for what it is sold as
Unreliable company
I have ordered from this company 3 times. I like their products, however, I have experienced website ordering problems, shipping problems, and customer service contact problems. As much as I enjoy their products I will not be ordering from them again since I can't even speak to someone about these issues.
I didn’t get my order for about 3 weeks…
I didn’t get my order for about 3 weeks and they didn’t reply to my emails. My order did arrive and I am happy with the products.
Mulberry eyeliner has problems
I have contacted prime prometics, at least on one occasion, to alert them to the fact that their color Mulberry in the eyeliner goes on scratchy and it pulls on my eyelid. It is dry and flaky. I have other colors in the same eyeliner, and those eyeliners go on smoothly and flawlessly. It’s just the Mulberry color that’s a little whacked.
Great Products -Great Customer Service
I have been using Prime Prometics for several years now. I love the great offers that we get frequently. Customer service has always made sure I was happy with my purchase, and has helped me when changes needed to be made. I am absolutely in love with the new Mulberry eye colors and am obsessed with the lip gel. Great new additions to the product line. I will continue to use Prime Promatics as my go-to cosmetics
Contacted them 5 times to request a…
Contacted them 5 times to request a refund for a product I ordered by mistake.no response and no refund. Horrible customer service, will
Never order another product from them.
If I could give Primeprometics no stars…
If I could give Primeprometics no stars I would. They charged me shipping when the deal advertised was free shipping. They did reimburse this but the mascara never arrived. I contacted them four times to report this and I still haven't received a refund or a replacement. This is a terrible company and I would avoid them.

Reply from Prime Prometics
Expensive but excellent
Mascara is fabulous but not easy to remove. Eyeshadow pencils are great. Took me a while to realise they've got a sharpener hidden in the bottom which is a great bonus. Got the foundation for all skin tones but yet to use hence only 4 stars
Prime Prometics
After a poor review after the tracking did not work and the product did not arrive and poor communication- I did get emailed! They apologised and sent more product and the tracking went well and was reassuring. I’m happy with the products . Felt I should explain that the company did respond - I think the Black Friday sale was overwhelming for them but they made good.
they charged me for shipping when it…
they charged me for shipping when it was advertised us as free and instead of being gracious and offering compensation of sorts, they ghosted me. The product is nice but the customer service is not friendly at all.
The mascara is flaky after first…
The mascara is flaky after first application. It crusts up and ends up all over the place. Dreadful product in my opinion.

Reply from Prime Prometics
Like the mascara but the the £6.95…
Like the mascara but the the £6.95 postage charges and two week delivery are outrageous to say they ship from London. Even Royal Mail wouldn’t charge that much!!! So won’t purchase from them again.
No intention of honouring their return/refund pledge
I thought the foundation, eye shadow and eyeliner products looked great so placed my first, very expensive, order. The items took a while to arrive. Beautifully packaged. I was looking forward to trying them. All the products were smooth and creamy and felt moisturising. However, most of them seemed to sink straight into my skin so the colour and coverage didn't last two minutes. I tried to arrange to return them for my “100% Full Money Back Guarantee” through the website and via email. One response was received offering me a free product and totally ignoring my request to return the items for a refund. Numerous emails, and online enquiries since and no response. I have just been on their live web chat for 2 hours and only received a holding message. What deceitful and shoddy customer service. I will not use them again and warn everyone else that they appear to have no intention of delivering on their “100% money back guarantee”
Beware buying anything from this company
I ordered two products online and received them. It took a while for them to arrive. I now wish to return them but Prime Prometics are not replying to my emails. I will pursue this through my bank.
Never experience such bad customer service - no care at all - shocked at their indifference …
I put an order in whilst I was abroad for a few weeks working. I then cancelled it as it hadn’t processed and realised I wouldn’t get in time. I have emailed them/ FB messages them and even emailed via Linkden and haven’t heard anything. They have now put my order out for delivery abroad and I’m now back in the UK. They just don’t care. I will not be there to receive the products nor have they acknowledged all my emails and messages. So upsetting and spent so much time trying to resolve with zero response - it’s unacceptable.
I have not received my order
I have not received my order. I have emailed them numerous times. At first they replied stating different stories, one saying it was about to be shipped, next it hasn’t left the warehouse, last one stating it was shipped nearly two weeks before. Now they will not respond to any of my emails or Facebook messenger. Out of nowhere I received an email saying they are shipping me “my order”. What they are shipping me is an old order I have already received which. Completely different delivery number. I have tried emailing them to say it’s the wrong order with no response. The products they want to send again is nowhere near as expensive as the order I’m waiting on. BUYER BEWARE of this company.
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