Prime Prometics Reviews 2,252

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the product quality, highlighting its positive impact and ease of use. Consumers also appreciate the user experience, finding the products gentle and flattering, especially for mature skin. Many reviewers specifically mention the mascara and color-changing foundation, noting how well they work and the compliments they receive while wearing them. People have mixed opinions about the order and delivery service. While some customers praise the prompt delivery and careful packaging, others mention delays and high shipping costs. Despite these mixed feelings, the overall sentiment remains positive, with many reviewers expressing their intention to repurchase and try other products from the company.

Based on these reviews

Rated 4 out of 5 stars

After a poor review after the tracking did not work and the product did not arrive and poor communication- I did get emailed! They apologised and sent more product and the tracking went well and was r... See more

Rated 4 out of 5 stars

Mascara is fabulous but not easy to remove. Eyeshadow pencils are great. Took me a while to realise they've got a sharpener hidden in the bottom which is a great bonus. Got the foundation for all skin... See more

Rated 4 out of 5 stars

The mascara is great and I'm buying again and trying on the eye pencil that supposedly glides on like butter. I'm awaiting its arrival which can take up to 12 days. That's a long time in this age of... See more

Rated 4 out of 5 stars

I really like the mascara, changing color foundation, brow tint gel and blush wand. My skin feels smooth and looks flawless. The mascara makes my eyes pop and I get compliments on my eyes all of the... See more

Company replied

Rated 5 out of 5 stars

I have been using Prime Prometics for several years now. I love the great offers that we get frequently. Customer service has always made sure I was happy with my purchase, and has helped me when ch... See more

Rated 5 out of 5 stars

Mascara was always a challenge for me because I simply struggled to apply it, and my lashes never really looked significantly better to make it worth my efforts. Inevitably I’d have some itching... See more

Company replied

Rated 5 out of 5 stars

I purchased the colour changing foundation and mascara and a few other products. The best foundation I have ever used! Lightweight and easy to use, just a small amount is needed, goes on smooth and... See more

Rated 5 out of 5 stars

I’m 54 over the years my lashes have become much finer and almost invisible. PrimeLash Mascara has made an amazing difference. The wand separates every lash, even the tiny wispy ones, and in just two... See more

Rated 3 out of 5 stars

Like the mascara but the the £6.95 postage charges and two week delivery are outrageous to say they ship from London. Even Royal Mail wouldn’t charge that much!!! So won’t purchase from them again.

Rated 5 out of 5 stars

It only took over 60 years to find a mascara and eyeliner that live up to what they advertise! I’ve purchased both products in every available shade and use them religiously. The eyeliners really DO g... See more

Company replied

Rated 5 out of 5 stars

Went to my 55th high school reunion and was told by another female classmate how pretty I was. I was wearing Prime Prometics Color Changing Foundation, Prime Lash Mascara and Prime Eye Brightener. Can... See more

Rated 5 out of 5 stars

In my desperate search I recently discovered Prime Prometics Eyeliner. This is the first eyeliner pencil I have found that "Stays Put", doesn't transfer to my saggy upper eyelids and can be lightly sm... See more

Rated 5 out of 5 stars

PrimeLash creates the incomparable eye. Their eyeliner goes on like butter and stays all day. It accents the everyday eye and makes a gorgeous smoky lash for special evenings. PrimeLash hypogenic mas... See more

Rated 5 out of 5 stars

I ordered a highlighter/eye shadow stick, two colors of lip gloss/plumper, and two colors of eyeliners. I love every product so much. The colors are as advertised. Each product sweeps on beautifully... See more

Rated 5 out of 5 stars

Super impressed with these products for my very sensitive eyes! I am 62 with oily skin decided to give both the eyeliner & mascara a try after failing with multiple well known hypoallergenic brands (... See more

Rated 5 out of 5 stars

PrimeLash mascara nourishes my lashes, stays on throughout the day, and doesn’t irritate my eyes. Especially after recent cataract surgery I discovered other mascaras caused eye irritation and my lash... See more

Rated 5 out of 5 stars

As a former “petite” fashion model with decades of experience using mascara, and celebrating my 83rd Birthday today, I was thrilled to discover your amazing mascara! It goes on smoothly, never clump... See more

Company replied

Rated 5 out of 5 stars

The mascara is a wonderful product capturing every eyelash which diminish as you age. I found the foundation truly remarkable as it changed from white to match my skin tone without clogging any lin... See more

Rated 3 out of 5 stars

The mascara and eye brightener are fantastic. The eyeliner delivered however was not as advertised- it was hard and pulled on the skin and left almost no pigment. I assumed it was just a faulty produc... See more

Rated 5 out of 5 stars

I’m 76 yrs young , & although I have dark eyelashes , I still use a mascara …& believe me I have tried so many brands on the market . But Primeprometics comes out on top …easy application; long lastin... See more

Company replied

Rated 5 out of 5 stars

I heard about Prometics mascara on Facebook. I then read customer reviews about how it helped to strengthen and elongate lashes after chemotherapy. I lost my eyelashes after chemo so I thought I’d giv... See more

Company replied

Rated 5 out of 5 stars

There comes a time when a lady has to concede that she needs to adapt her makeup needs to suit the changes to her eyes. In my case, not only age but a cataract operation made it necessary to seek a ma... See more

Rated 5 out of 5 stars

I have struggled with finding a mascara that works for me. I am an 85 year old married woman who wants to look her best (not necessarily her age)! I love the mascara - no clumping, easy to remove ,... See more

Company replied

Rated 3 out of 5 stars

My orders all arrived OK, took a while, but all delivered in the end. As for all the "hype" around the products, I don't think they live up to it. The good; the eyeliner does stay on and is easy to... See more

Rated 4 out of 5 stars

I suffer with chronic dry eye syndrome and as a result I have struggled with eye makeup and it's impact on my eyes. I have been able to use the Prime Lash mascara and the Prime Eyes matte eyeshadow st... See more

Company replied

Rated 5 out of 5 stars

I ordered a Primelash Mascara in dark brown and also the Colour Changing Foundation. I am thrilled with both. The mascara makes my lashes longer and thicker, whilst being very easy to apply with n... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised to not have any flakes of mascara under my eyes. The prometics mascara did not dry out my lashes as I had experienced with other well known brands I had tried. Then the prom... See more

Rated 5 out of 5 stars

My eyelashes were quite short and had become a little sparse with getting over the 50 age group bracket. Since using the Primelash mascara and growth serum, my eyelashes are noticeably longer and in b... See more

Rated 5 out of 5 stars

First, I am 74 years old and have been blessed with few wrinkles on my face, though I have several chronic health conditions that impede my life. Therefore I try to at least look as good as possible!... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the colour changing foundation and the colour stick. I've tried so many brands over the years! there are so many Facebook ads of products that over promise and under deliver, but thi... See more

Rated 5 out of 5 stars

After seeing many reviews, I finally ordered a mascara and I have not been disappointed. The long sleek brush combs through each of my eyelashes, and some of them are short, and yet my eyes look brigh... See more

Company replied

Rated 5 out of 5 stars

I don't usually wear mascara often. I have short lashes but just grateful they grew back after chemo. I decided to try your product because of its great reviews. The PrimeLash mascara really helps... See more

Rated 4 out of 5 stars

Prime mascara is non-clumping, non-smudging and does not irritate my eyes. I like the lip oil. It doesn't bleed beyond my lips or irritate my lips and the colors are good go to's without having to thi... See more

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Rated 5 out of 5 stars

Saw this mascara advertised and after reading the reviews I decided to give it a go. Arrived quickly and even though I've only used it once as I needed to use up the masacara I'm already using, it we... See more

Company replied

Rated 5 out of 5 stars

First, delivery was on time and reasonable. Next, the mascara is really good - not clumpy, goes on smoothly, lasts all day, and removes easily. I've tried 20 or more mascaras over the past few year... See more

Company replied

Rated 5 out of 5 stars

I have always been cynical about cosmetic claims, especially since I have mature skin. I have honestly found the eye products flattering and gentle. Star of the collection for me, however is the col... See more

Company replied

Rated 5 out of 5 stars

I just placed another order for this product AND different products the Prime Prometics offer after falling in love with the mascara! I’ve recently spent a month at the beach and applied my mascara ev... See more

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Rated 3 out of 5 stars

I love the shades, they are absolutely lovely but I do not like the silly applicator pencils they come in! The shadows snap and often get wedged inside. Why can't they put the shadows in the litt... See more

Company replied

Rated 5 out of 5 stars

As I age I find the change in my skin colour is not compatible with my foundation. I tried Color Changing foundation and was surprised at the difference it made. My skin colour, though lighter than I... See more

Company replied

Rated 5 out of 5 stars

Well, I’m a makeup user and buyer! As I’ve aged, it has been impossible to find a foundation I’m happy with and I’ve tried them all. High end to drugstore brands. Prime Prometics color changing founda... See more

Company replied

Rated 5 out of 5 stars

Fabulous make up. Fabulous customer service. You can't go past the quality of this product. It's the best make up I have ever used. When I did have a problem their customer service went over and abov... See more

Rated 3 out of 5 stars

I ordered mascara, lip plumper and a brow pencil. I loved the mascara and lip product but the brow pencil in taupe had a red shade to it that I didn’t care for. I emailed customer service about an e... See more

Rated 5 out of 5 stars

I'm 60 and feel like I tried every foundation out there and none are what I'm looking for. The color changing foundation is perfect. It goes on like a moisturizer lotion and changes to the perfect... See more

Company replied

Rated 5 out of 5 stars

I finally found a mascara that actually covers each lash. As we get older our lashes get sparse but this mascara gives our eyes definition. You will definitely see a difference.

Company replied

Rated 5 out of 5 stars

Love these products! I am 74 and ordered the mulberry eye liner and mascara and estrella and nebula eye brighteners, plus a lash growth serum. I am so pleased and feel SO pretty when I wear them, an... See more

Rated 3 out of 5 stars

I have been trying to find out how to make a return for over a week now to no response. I need a different color 5-1,wand. No one will respond to my emails & I have tried multiple ways to reach out. T... See more

Rated 5 out of 5 stars

Yesterday I received an email that reported they saw my eyeshadow they sent was wrong. They are sending me the right color! How great is that. Way to Prime Prometics for upgrading your customer ser... See more

Company replied

Rated 5 out of 5 stars

I was a bit hesitant to try PrimePrometics products but each product I have tried so far I have LOVED! Mascara has always been difficult for me as my eyes are sensitive. I have had no issues! And it... See more

Company replied

Rated 3 out of 5 stars

UPDATE: A little over a week after I posted this I did finally hear back from their customer service and after a couple of back and forth emails, they did provide an exchange that came very quickly.... See more

Rated 5 out of 5 stars

Outstanding customer service!! They have helped me both times I have reached out. The mascara is my favorite out of so many tubing mascaras!

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Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Beware their ‘guaranteed 30 day refund’

Prime Prometics offers a guaranteed 30 day refund. It is over a week now since I requested a refund for part of my order, twice via their website and once via email. After a couple of days I received an email asking why I wanted a refund, to which I replied. Days later and no further communication from them. Most online retailers ask for a reason either after or while issuing a refund. PP seems to be using it as a delaying tactic. I doubt I will get my refund

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish start to finish

Absolutely zero response from customer service email .
I wanted to return product as it had an smell plus the eyeliner and mascara were average but then started flaking and creasing . SAVE YOUR MONEY .
DONT BUY .

⛔️⚠️ Their response below is incorrect. No emails received and yes have checked my spam and junk mail .
I have emailed again today asking for a full refund.

9 December 2025
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

Dear Andleeb,

We’re very sorry to hear about your experience.

We have replied to your messages several times, but it seems our emails may not have reached you. We will send another response shortly regarding your issue. If you still don’t see our messages, please feel free to submit a new request so we can assist you promptly.

We’re truly sorry for the inconvenience this has caused and appreciate your patience as we work to resolve it! 💙

Warm regards,
Prime Prometics Team

Rated 1 out of 5 stars

No order from Nov 29th

Ordered my products Nov 29th and still nothing. The shipping company said they don't even have the package. Sent several emails and no one responds. Terrible customer service if you ask me. So disappointed. They need to refund me and I will move on to another product.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE TOTAL SCAM

HORRIBLE TOTAL SCAM. THEY TOOK MY MONEY NO PRODUCT EVER CAME. I HAVE EMAILED AND OF COURSE YOU CAN'T FIND A PHONE NUMBER!!!!!! HORRIBLE!!! RUN RUN RUN DO NOT DO NOT DO NOT BUY FROM THESE SCAM ARTIST. I WILL BE POSTING ON EVERY SOCIAL FORMAT AND WILL TELL EVERYONE I MEET NOT TO ORDER FROM THIS COMPANY

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Not sure why this mascara is sold for over 50’s, reviews say it doesn’t smudge above the eye, first time using I got a big black smudge above my eyelashes and my eyelashes actually stuck together, getting it off too was not easy with any eye make up remover, waste of money for what it is sold as

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable company

I have ordered from this company 3 times. I like their products, however, I have experienced website ordering problems, shipping problems, and customer service contact problems. As much as I enjoy their products I will not be ordering from them again since I can't even speak to someone about these issues.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Mulberry eyeliner has problems

I have contacted prime prometics, at least on one occasion, to alert them to the fact that their color Mulberry in the eyeliner goes on scratchy and it pulls on my eyelid. It is dry and flaky. I have other colors in the same eyeliner, and those eyeliners go on smoothly and flawlessly. It’s just the Mulberry color that’s a little whacked.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Products -Great Customer Service

I have been using Prime Prometics for several years now. I love the great offers that we get frequently. Customer service has always made sure I was happy with my purchase, and has helped me when changes needed to be made. I am absolutely in love with the new Mulberry eye colors and am obsessed with the lip gel. Great new additions to the product line. I will continue to use Prime Promatics as my go-to cosmetics

4 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give Primeprometics no stars…

If I could give Primeprometics no stars I would. They charged me shipping when the deal advertised was free shipping. They did reimburse this but the mascara never arrived. I contacted them four times to report this and I still haven't received a refund or a replacement. This is a terrible company and I would avoid them.

3 December 2025
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

Dear Anna,

We’re very sorry to hear about the issues you experienced with your delivery. We’ve sent all the necessary information and next steps to your email, and we truly hope the solution provided resolves everything for you. 💌💄

Warm regards,
Prime Prometics Team

Rated 4 out of 5 stars

Expensive but excellent

Mascara is fabulous but not easy to remove. Eyeshadow pencils are great. Took me a while to realise they've got a sharpener hidden in the bottom which is a great bonus. Got the foundation for all skin tones but yet to use hence only 4 stars

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Prime Prometics

After a poor review after the tracking did not work and the product did not arrive and poor communication- I did get emailed! They apologised and sent more product and the tracking went well and was reassuring. I’m happy with the products . Felt I should explain that the company did respond - I think the Black Friday sale was overwhelming for them but they made good.

4 December 2025
Unprompted review
Rated 2 out of 5 stars

they charged me for shipping when it…

they charged me for shipping when it was advertised us as free and instead of being gracious and offering compensation of sorts, they ghosted me. The product is nice but the customer service is not friendly at all.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

The mascara is flaky after first…

The mascara is flaky after first application. It crusts up and ends up all over the place. Dreadful product in my opinion.

3 December 2025
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

Dear Trudi,

We’re very sorry to hear that our product didn’t perform as expected for you.

We’ve sent a special offer to your email inbox, and we hope it helps make things right. Please feel free to reach out to us anytime - we’re always here for you 💌💄

Warm wishes,
Prime Prometics Team

Rated 3 out of 5 stars

Like the mascara but the the £6.95…

Like the mascara but the the £6.95 postage charges and two week delivery are outrageous to say they ship from London. Even Royal Mail wouldn’t charge that much!!! So won’t purchase from them again.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

No intention of honouring their return/refund pledge

I thought the foundation, eye shadow and eyeliner products looked great so placed my first, very expensive, order. The items took a while to arrive. Beautifully packaged. I was looking forward to trying them. All the products were smooth and creamy and felt moisturising. However, most of them seemed to sink straight into my skin so the colour and coverage didn't last two minutes. I tried to arrange to return them for my “100% Full Money Back Guarantee” through the website and via email. One response was received offering me a free product and totally ignoring my request to return the items for a refund. Numerous emails, and online enquiries since and no response. I have just been on their live web chat for 2 hours and only received a holding message. What deceitful and shoddy customer service. I will not use them again and warn everyone else that they appear to have no intention of delivering on their “100% money back guarantee”

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Never experience such bad customer service - no care at all - shocked at their indifference …

I put an order in whilst I was abroad for a few weeks working. I then cancelled it as it hadn’t processed and realised I wouldn’t get in time. I have emailed them/ FB messages them and even emailed via Linkden and haven’t heard anything. They have now put my order out for delivery abroad and I’m now back in the UK. They just don’t care. I will not be there to receive the products nor have they acknowledged all my emails and messages. So upsetting and spent so much time trying to resolve with zero response - it’s unacceptable.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order. I have emailed them numerous times. At first they replied stating different stories, one saying it was about to be shipped, next it hasn’t left the warehouse, last one stating it was shipped nearly two weeks before. Now they will not respond to any of my emails or Facebook messenger. Out of nowhere I received an email saying they are shipping me “my order”. What they are shipping me is an old order I have already received which. Completely different delivery number. I have tried emailing them to say it’s the wrong order with no response. The products they want to send again is nowhere near as expensive as the order I’m waiting on. BUYER BEWARE of this company.

18 November 2025
Unprompted review

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