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Rated 5 out of 5 stars
Verified

Delivered the right product requested and paid for. The free flea collar is a good gift. It makes me want to order again. But unfortunately, my Pomeranian for whom I ordered the shampoo died before I... See more

Rated 4 out of 5 stars

My dog has a skin disease. After spending a lot of money on various veterinarian-approved shampoos that didn't work, I came across this highly rated shampoo and decided to give it a try. After just on... See more

Rated 5 out of 5 stars
Verified

The product was delivered intact. This gel can effectively relieve skin inflammation and itching in dogs. After a period of use, he stopped scratching, which gives me great peace of mind.

Rated 1 out of 5 stars

Made in the USA? Shipped from China, ended up in Mexico after it apparently cleared customs in Australia. Apparently arrived in Australia on 30 June, still waiting. Did not respond to my enquiries un... See more

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Company details

  1. Pet Supply Store
  2. Animal Control Service
  3. Animal Rescue Service
  4. Pet Groomer
  5. Pet Store
  6. Vitamin and Supplements Store

Written by the company

Puainta was founded out of a deep love for pets and has evolved into a comprehensive guardian for them. From becoming friends with our pets to establishing ourselves as a powerful team of protectors and leaders in pet care, Puainta is dedicated to fulfilling our simple yet steadfast brand mission—Passion, Expertise, Innovation, and Sustainability. We understand that this bond goes beyond companionship; it embodies responsibility and commitment. That’s why every Puainta product is developed with strict adherence to the safety standards of human pharmaceuticals, infused with our innovative concepts, and designed to provide every pet with meticulous health care. As our research into veterinary pharmaceutical technology matures, we are committed to continuing the development of innovative pet products while also promoting knowledge about pet health and medication. Together with pet owners, we aim to build a timely and effective support system that safeguards pets’ health, ensuring that every pet receives the highest quality of care.

Domestic Manufacturing

Written by the company

At Puainta, we believe caring for pets goes hand-in-hand with caring for our planet. That's why all our pet products are manufactured in Ameriacan R&D factory under strict sustainability standards. As trusted partners of the FDA, EPA, USDA and PBL, we combine scientific expertise with eco-friendly practices - from waste-reducing formulas to sustainable packaging. Our veterinary expert team, backed by international doctors and research institutes, delivers safe, effective pet health solutions through clinical experience and innovative R&D.

Shipping & Delivery

All orders are processed within 24 hours during business days.

Shipping Fee & Shipping Time Shipping Fee: Orders over $59.99 qualify for free shipping; Orders under $59.99 incur a $5.99 shipping fee. Shipping Time: 3–7 business days for orders shipped within the United States. 4–11 business days for orders shipped to the United Kingdom, Mexico, Australia, Canada, and Europe. Some orders may take 15–30 business days due to restocking. Note You will need to enter your shipping address at checkout to confirm product availability for your area. How to Change Your Shipping Address If you entered the wrong shipping address, please contact us as soon as possible to update it. Please note that address changes can only be made before your order has shipped. Guarantee 30-Day Money-Back Guarantee Tracking number provided for every order Safe payments via Paypal/Credit/Debit Card Contact Puainta® Email: service@puainta.com Email Response Hours: 9:30 AM to 6:30 PM, Monday to Friday. We look forward to responding to all inquiries within 48 hours of the business day.

Contact info

Promotion box for Puainta

Puainta

Helping Your Pet Overcome Skin Issues with Ease

4.1

Great

TrustScore 4 out of 5

33 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars
Verified

A very satisfying shopping experience.

The supplies I ordered at the beginning of the month were very well packaged! The scent is very faint and doesn't irritate my dog's sense of smell at all. The shipping speed exceeded my expectations, and the entire process from ordering to receiving the goods was smooth. I'm extremely satisfied!

9 November 2025
Rated 5 out of 5 stars
Verified

Smooth Purchase – All Good!

Package hit a small hiccup in transit, but customer-service sorted it out within minutes and it still reached me quickly. Spray head works evenly, no leaks, and it’s already giving my pup noticeable relief. Very happy with both the help and the product!

8 October 2025
Rated 5 out of 5 stars

I ordered this spray product months…

I ordered this spray product months ago. I didn't think it would work on my cat. So after her itching and digging into her tail I tried it . Wow! It worked immediately! This is great because it's been so long trying to get some relief for my cat. It doesn't smell, easy to spray on the areas the cat chews on including her back and sides. I'm so glad I tried this product. Finally my cat can rest.

1 August 2025
Unprompted review
Rated 3 out of 5 stars

Not happy.

Ordered 2 seprate orders from puainta same day 8/8/2025 & time, within minutes of each other.recvd 1st order products great they are helping my dog but 2nd order EU7386 never came thru tracking #ZC36113287399 found it In HK Airport so it is in China some where. I never rcvd. It Both orders were paid for. Sent lots of emails got no reply at all from puainta co. I'd like at least an email back . Thank you

7 August 2025
Unprompted review
Puainta logo

Reply from Puainta

Hi Barbara Natcher:

Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the delay in receiving your second order.

Due to an unexpected stock shortage in our US warehouse, your second order was fulfilled through a transfer from our international locations. We understand this has caused significant delays in shipping, and we’re truly sorry for the frustration this has caused.

Our customer service team has already sent you an email with further details regarding your refund. Please check your inbox, or kindly verify your spam just in case. We are committed to resolving this matter quickly and ensuring you receive the assistance you need.

Again, we deeply regret the shipping delays and the lack of communication. We appreciate your patience and understanding as we work to address your concerns.

Best regards,
Puainta
Puainta Customer Support Team

Rated 5 out of 5 stars

Amazing care

We and our dog really loved these products. Now we bathe more often and are free from pests.

19 August 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Delivered the right product requested…

Delivered the right product requested and paid for. The free flea collar is a good gift. It makes me want to order again. But unfortunately, my Pomeranian for whom I ordered the shampoo died before I got hold of it. I didn't know he had a disease that needed full attention. You're doing good as far as delivery is concerned.

4 August 2025
Rated 1 out of 5 stars
Verified

I never received my products

I never received my products, that's why I gave it a zero rating, and the truth is I spent a lot of money on products.

4 August 2025
Puainta logo

Reply from Puainta

Hi Cesar,
We’re very sorry for the inconvenience!
According to the tracking details, your package was returned to sender due to incomplete or incorrect address information. As a result, delivery was unsuccessful.

We’ve sent you an email with the full order and tracking details—please take a moment to review it. Kindly confirm whether you’d prefer to correct the shipping address for a reshipment or request a refund. We’re happy to assist immediately once we hear from you.

Thank you for your patience and understanding.

Warm regards,
The Puainta Team

Rated 1 out of 5 stars
Verified

It has been over 2 weeks and I have not…

It has been over 2 weeks and I have not received the two items I ordered. I have sent numerous emails inquiring about my order. NOTHING. What is going on ?

4 August 2025
Puainta logo

Reply from Puainta

Hi Nancy,

We’re very sorry for the inconvenience!

According to the tracking records, your package was marked as delivered on August 1st. We recommend checking with family members or neighbors and reviewing any security camera footage in case the package was placed in an unexpected location.

For your privacy, we’ve sent more detailed order information and the tracking link to your email. Please kindly check your inbox (and spam folder just in case).

If you need further assistance, feel free to reply to our email—we’re here to help!

Warm regards,
The Puainta Team

Rated 1 out of 5 stars

Never again

Made in the USA? Shipped from China, ended up in Mexico after it apparently cleared customs in Australia. Apparently arrived in Australia on 30 June, still waiting.
Did not respond to my enquiries until after they were contacted by Pay Pal. It has been 23 days but website said 3-7 days.

22 June 2025
Unprompted review
Puainta logo

Reply from Puainta

Hi Brian, we sincerely apologize for the inconvenience and frustration this order has caused you!

We have received your feedback and are aware of the shipping delays and the lack of communication during the process. We are deeply sorry for this. Your refund has been processed, and we hope you will understand.

Thank you for your understanding and forgiving. If you have any further questions, please feel free to contact us!

Rated 1 out of 5 stars

BEWARE

This company falsely advertise as shipping within 3 to 7 days

Waited 21 days and no response to many emails

Products damaged and very small in comparison to the advertising
No instructions

Whilst waiting purchased products from a reputable Australian company and delivered in less than 48 hours and much less expensive

BEWARE of this company

9 July 2025
Unprompted review
Puainta logo

Reply from Puainta

Hi Karen Dumma, we sincerely apologize for the inconvenience this order has caused you.

We understand the issues you've experienced with wait times, product quality, and communication, and we understand your frustration. Regarding the delivery delay, it was primarily due to inspections required during the logistics process, for which we apologize.

Your order is currently under review. We will process a refund as soon as it's approved. We apologize again for the inconvenience this has caused you and ask for your patience. Thank you for your understanding!

Rated 5 out of 5 stars

Effective

I found that quantum ear cleaner is really the secret weapon for pet ear health! My dog ​​Bella always had ear mites in her ears before, and I tried many products but they didn't work. But Quantum ear wash is different. It has natural ingredients, the cleaning effect is particularly good, and Bella is very comfortable to use. Thanks.

15 January 2025
Unprompted review

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