Very fast and efficient at setting up the delivery of my ps5 and taking my PS4 as trade in. Would have given 5 stars but as all companies do they offer you trade in price then go back on it and say th... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
About Raylo
Written by the company
- UK's most loved tech subscription service
- Join over 100,000+ subscribers
- As seen on TV, in The Guardian and This is Money
- More affordable, flexible, and planet-friendly
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- raylo.com
Replied to 99% of negative reviews
Typically replies within 24 hours
Great company to get a phone from
Great company to get a phone from. Saved and expensive contact with a new phone. Got a model a couple of years old for my son and a fraction of the cost that I was quoted elsewhere
Great product range
Great product range, green tech and fab customer service
great communication and service
great communication and service , didn’t decline my application due to credit instead offered me a different plan
Absolutely amazing good site easy to do…
Absolutely amazing good site easy to do and very fast
Excellent!
Second time using Raylo, no issues, no hassle, very easy process and good quality products. Will use again.
Fast delivery done with great care and…
Fast delivery done with great care and attention.thankyou
Speedy briliant
May use AI-assist with repliesRead more
Contract iPhone screen just went blank
Contract iPhone screen just went blank, could hear the notifications but nothing on screen. Returned it to Rylo to be fixed as it's obviously a fault with the phone not any accidental damage etc. heard nothing for 3 weeks and was sent back to me today- in EXACTLY the same condition I sent it! No note, no letter no email just returned with a screen that doesn't turn on. Finally got through to a human not AI rubbish on repeat through only way possible on WhatsApp, and they said there's nothing they can do as it's a third party company and they don't get details. So I asked for their details to contact but was told no they only deal with the company not customers! What! So I have been returned a phone in the same condition I sent it and Rylo says it's not their problem and no way to find out any information from the third party Rubbish. Only option was given was I can have another ticket and send AGAIN! But they're happy for me to pay a contract for 3 now be plus 3 weeks on a phone I can't use. Trying to find a small print in contract where they are not upholding their contract.

Reply from Raylo
First thing I’ve had of raylo very good…
First thing I’ve had of raylo very good will buy again
Happy with my purchase simply and easy…
Happy with my purchase simply and easy purchase
Expensive especially with insurance and…
Expensive especially with insurance and they charge more with lower credit scores

Reply from Raylo
Product are extremely good and they are…
Product are extremely good and they are very good quality and fast delivery
Very quick delivery with reasonable…
Very quick delivery with reasonable monthly costs . Ty Raylo
Great communication and solving queries…
Great communication and solving queries quickly.
Fantastic service and very prompt on sending it out.
Fantastic service and very prompt on sending it to me. Thank you so much.
Was very good our switch 2 arrived…
Was very good our switch 2 arrived safely and we are more than happy with it thank you
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