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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products offered and the user experience, finding the systems easy to navigate. The delivery service is also highly regarded, with many consumers mentioning quick and efficient delivery. People appreciate the clear communication and continuous updates on their orders. Consumers also highlight the straightforward application process and the opportunity to access tech without paying full price. The ability to upgrade to newer models at the end of the rental agreement is another benefit mentioned. While opinions on pricing vary, the overall sentiment towards the company remains positive, with many reviewers expressing their intent to use the service again in the future.

Based on these reviews

Rated 4 out of 5 stars
Verified

Very fast and efficient at setting up the delivery of my ps5 and taking my PS4 as trade in. Would have given 5 stars but as all companies do they offer you trade in price then go back on it and say th... See more

Rated 5 out of 5 stars

Well one of best on line company’s ! I dropped my phone yesterday so really need new one searched few company’s this one had best reviews so ordered I phone 17 pro max also getting it next day deliver... See more

Rated 5 out of 5 stars
Verified

Easy application process, if your credit score sucks, you ll just pay a tenner more than advertised, delivery by DPD, tracking number etc. raylo app to track your service , payments, options etc. pay... See more

Rated 5 out of 5 stars
Verified

Ordered the new iPhone 17 on Monday and true to your word it was with me the next morning at 11.30am as stated no hassle just a quick online contract to fill out and credit check took less than half a... See more

Rated 4 out of 5 stars
Verified

Found a great deal online , Competitive deals to give you choices so your not stuck with the large gaming and electronics companies. Saved £52 on the playstation 5 disc 1tb, with a game encluded. Ma... See more

Rated 5 out of 5 stars
Verified

Ordered an iPhone 16 from Raylo. It arrived as promised yesterday. What impressed me most about the site was how user friendly it was. I hate ordering tech online as I’m not particularly techy! But th... See more

Rated 5 out of 5 stars
Verified

Incredible service. Continuous updates on my order. Security 10/10. The colour of my item was out of stock but was emailed to keep me updated and also asked if I’d prefer another colour. I waited on t... See more

Rated 5 out of 5 stars

I reached the T&C’a before learning that Raylo offer Hire Contracts, not Purchase Contracts and you have to return the product at the end of the contract. Their website/service is transparent, but ju... See more

Rated 5 out of 5 stars

Raylo has been fantastic since I started with the company, 1 year ago, your customer service was the best I have ever experienced, and I thank you for that, so after I ordered my recent iPhone from y... See more

Rated 5 out of 5 stars

Got an iPhone 13 for my 13 year old granddaughter last year no problems with it and really quick delivery. My 15 year old granddaughter has been dropping massive hints about getting one for Christmas... See more

Rated 4 out of 5 stars

Very happy with the convenience as well as the great value that my new tech represents. I was very disappointed with the delivery. I know that’s technically down to DPD but this isn’t the first time I... See more

Rated 5 out of 5 stars

Quick credit check I was excepted my order came before the due date witch was fantastic. Affordable pay back by d\d no fuss. Loved the product will definitely be shopping with them again in the fut... See more

Rated 5 out of 5 stars

It is one of the most professional company I have ever used. From choosing and ordering to actually receiving, everything ran smoothly. Phone did not look pre-used, was in excellent conclusion.

Rated 5 out of 5 stars

Raylo. Quality and straight forward 10/10 Their customer service rep Helen was just so helpful, sorted my concerns within 3 messages, knew her stuff.. Very good

Rated 5 out of 5 stars

Next day delivery, great range of products and easy to apply it’s great for people like me who don’t have the money to buy expensive tech outright to be able to still have access to them. Added bonus... See more

Rated 5 out of 5 stars
Verified

Great variety of options. Easy to navigate their systems. In totality I can highly recommend using Raylo and will definitely use them in the future for other devices. Only negative is that the ph... See more

Rated 5 out of 5 stars

Been using Raylo for years for multiple devices - such an easy, affordable and sustainable way to reuse devices that are not wanted. Returns instruction easy. Setup of new devices easily explained. Th... See more

Rated 5 out of 5 stars

Really great customer care and service. Highly recommend as there is no way on God's earth i could afford full price. So thank you for helping a skint single mother make her sons Christmas.

Rated 5 out of 5 stars
Verified

We are pleased to hear that you were kept informed throughout your experience. It's wonderful that you found the delivery to be timely and the pricing to be competitive. We are also glad that our serv... See more

Rated 5 out of 5 stars
Verified

So happy with this my son needed a new phone and opted for this rather than your generic contract Thank you so much Raylo will definitely be getting from you again in the future

Rated 5 out of 5 stars
Verified

Easy to get the deal I wanted, quick service and delivered quickly, was kept informed every step, know exactly how much I'm paying and when

Rated 4 out of 5 stars
Verified

It is the first time i have rented a mobile phone never again ..the phone gets red hot turns itself off .The brightness of the screen comes and goes and the battery power is not very good .I will be r... See more

Company replied

Rated 5 out of 5 stars

Another brilliant lease from Raylo. Delivered quickly and a fantastic device. The Lenovo Legion S is an absolute godsend for PC gaming mobile use too. RAylo have never disappointed!

Rated 5 out of 5 stars
Verified

Excellent process from ordering to acidly receiving the product and the time iut has then very nice not too long not too less time

Rated 5 out of 5 stars

Raylo was quick to get back to me with in 10 minutes of me contacting them on watsapp and was very pleased with the outcome of the call. Will recommend Raylo to all my friends and family.

Rated 5 out of 5 stars

This is the second time I’ve used Raylo, this time for a V10 Dyson. First Class service from start to finish. Love how you have to give a pin to receive your purchase, definitely safe guarding your de... See more

Rated 4 out of 5 stars

Grate to be with only thing is phone what hire from you keep glitching but if send it back be with out phone carnt due that for emergency

Rated 5 out of 5 stars
Verified

Can't fault my experience. Ordered on Monday afternoon and it was delivered on Tuesday morning. Easy sign up and great service.

Rated 5 out of 5 stars

HIGHLY HIGHLY RECOMMENDED, raylo is the best of the best . Everything is written clearly, to the point I understand it. Having the che choice of new or refurbished, prices are clear

Rated 5 out of 5 stars
Verified

The whole order procedure was straight forward. My new device was delivered within 2 days . Great experience hastle free.

Rated 5 out of 5 stars
Verified

The check and response was very quick, I was not kept waiting. I receive my phone within two days. Very happy with them. They made sure that I was the one making the purchase by sending me text and em... See more

Rated 5 out of 5 stars
Verified

The vr2 anvrsencse is fantastic and it's great to have a company that you can rent from with games an consoles changing so fast all the time for ppl like who don't have the funds to buy out right righ... See more

Rated 5 out of 5 stars

Charlotte helped resolve my inqiery today and was verry helpful. I missed a payment but she noted it on the system and when payment would be made. Great service.

Rated 5 out of 5 stars

This is the second phone I have had off raylo price was great phone was in excellent condition service was second to none next day delivery can't recommend them enough thanks Raylo

Rated 5 out of 5 stars

Extremely fast delivery, beautifully packaged items, no problems in return items that finish the lease or in case you choose something that you don’t like they make easier to return

Rated 5 out of 5 stars
Verified

I love the phone is a gift for my granson you were fantastic and the phon came very fast thank you I would recommend you to w anyone thank you

Rated 5 out of 5 stars

This is my third phone from Raylo returns easy as is ordering new phone everything done quick. I’d definitely recommend Raylo😀

Rated 5 out of 5 stars

I have three things I buy from your company and I'm very happy that's why I keep buying from you the only thing I don't like is because my credit score is not the best you charge may be higher than no... See more

Rated 5 out of 5 stars
Verified

Easy and straight forward application. PS5 delivered on time as promised. Will definitely use again.

Rated 5 out of 5 stars
Verified

I love it I’m pleased with my new handset it’s refurbished but like new I definitely recommend RAYLO

Rated 5 out of 5 stars
Verified

Great serice, excllent customer service helpful and item was dispatched the same day and recieved it next day.

Rated 5 out of 5 stars
Verified

I have tried many a time to lease things when I was younger, all of which were unsucessfull, but with Raylo I was able to instantly lease a Playstation 5 Pro with no issues, although my credit score h... See more

Rated 5 out of 5 stars

fast delivery great phones got 3 1 for me 1 for my neice and 1 for my grandson, monthly payments fair,

Rated 5 out of 5 stars
Verified

Raylo were amazing from start to finish! They trusted me to get a device when no one else would.. I’m very pleased and would highly recommend!

Rated 5 out of 5 stars
Verified

Best prices on the Internet! 5 star service and quick. Highly recommend.

Rated 5 out of 5 stars
Verified

Fast decision re leasing and next day delivery. Opportunity to trade in current iPhone with clear instructions how to do this. Great phone, good communication and reasonable price. Very happy.

Rated 5 out of 5 stars
Verified

Great way of having tech without buying at full price. I leased an iPad for a few months as I wanted to try it out without committing to hundreds of pounds. I didn’t use it much so returned it - no ha... See more

Rated 4 out of 5 stars
Verified

As a first-time buyer, I wasn’t entirely sure what to expect. However, once my order arrived as promised, I was pleased with the overall experience. The purchase of my iPhone was quick and smooth, and... See more

Rated 5 out of 5 stars
Verified

A fantastic opportunity for anyone who doesn't want to pay a large down payment and wants a new device every year for little money, I highly recommend it! Fast processing and next-day package delivery... See more

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Company details

  1. Electronics Store

About Raylo

Written by the company

  • UK's most loved tech subscription service

  • Join over 100,000+ subscribers

  • As seen on TV, in The Guardian and This is Money

  • More affordable, flexible, and planet-friendly

 

GET STARTED

 


Contact info

  • 5 New Street Square, EC4A 3TW, London, United Kingdom

  • raylo.com

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great company to get a phone from

Great company to get a phone from. Saved and expensive contact with a new phone. Got a model a couple of years old for my son and a fraction of the cost that I was quoted elsewhere

23 August 2025
Rated 5 out of 5 stars
Verified

Excellent!

Second time using Raylo, no issues, no hassle, very easy process and good quality products. Will use again.

26 November 2025
Rated 1 out of 5 stars

Contract iPhone screen just went blank

Contract iPhone screen just went blank, could hear the notifications but nothing on screen. Returned it to Rylo to be fixed as it's obviously a fault with the phone not any accidental damage etc. heard nothing for 3 weeks and was sent back to me today- in EXACTLY the same condition I sent it! No note, no letter no email just returned with a screen that doesn't turn on. Finally got through to a human not AI rubbish on repeat through only way possible on WhatsApp, and they said there's nothing they can do as it's a third party company and they don't get details. So I asked for their details to contact but was told no they only deal with the company not customers! What! So I have been returned a phone in the same condition I sent it and Rylo says it's not their problem and no way to find out any information from the third party Rubbish. Only option was given was I can have another ticket and send AGAIN! But they're happy for me to pay a contract for 3 now be plus 3 weeks on a phone I can't use. Trying to find a small print in contract where they are not upholding their contract.

9 December 2025
Unprompted review
Raylo logo

Reply from Raylo

Hi,

Thanks for your feedback and we're sorry to hear this.

Every device goes through strict checks, inside and out so it feels fresh and works exactly as it should.

We’ve got high standards, and we’re here to put things right. Every Raylo device comes with a lifetime warranty while you’re on subscription, so if the device has not met our expectations we can arrange for it to be repaired or replaced at no extra cost to you.

We’ll be in touch to make sure this gets sorted as quickly as possible.

Thanks,
Team Raylo

Rated 3 out of 5 stars
Verified

Expensive especially with insurance and…

Expensive especially with insurance and they charge more with lower credit scores

8 December 2025
Raylo logo

Reply from Raylo

Hi Claire,

Thanks for choosing Raylo and for taking the time to share your feedback.

We want to help as many people as possible get great tech at fair prices. When we review an application, if the information we receive from credit reference agencies shows a limited credit history, missed payments, or recent changes in credit activity, we sometimes offer the device at a higher price.

We completely understand this might not be the news you were hoping for, but we believe it’s better to give the option rather than decline the application outright.

Thanks,
Team Raylo

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