Runnerinn Reviews 10,049

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the quality of the products, especially running shoes. People highlight the good value for money, noting that the products are genuine and made with durable materials suitable for running. Consumers also appreciate the wide range of products available on the website. Many reviewers mention the delivery service, with mixed opinions. Some customers experienced fast delivery, while others found it slower, mainly because the products are shipped from Spain. However, most people mention that they were able to track their orders and were kept informed about the delivery status. Overall, consumers are satisfied with the delivery, especially when considering the international shipping.

Based on these reviews

Rated 4 out of 5 stars

Must say I was a little worried when ordering my running trainers from the site , having read some reviews here and connected to TradeInn I was a little uncertain. However, the running trainer... See more

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Rated 4 out of 5 stars

Was unable to track my order - possibly because I’m in the UK? Product was as expected as I get the same size and model ASICS every time but no delivery paperwork or returns info so if there had been... See more

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Rated 4 out of 5 stars

I'm buying trail running equipment from Runnerinn since 3 years and overall I had very good experience with them. Many products, good quality and supportive helpdesk. To improve: make sure that the pr... See more

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Rated 4 out of 5 stars

They handled my return/refund very well, the only downsight was the return postage of €13ish, compared to other companies' €2 with ReBound. Hence 4 stars. Apart from that, I recommend. Good product... See more

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Rated 3 out of 5 stars

a pair of running shoes.....well, tbh it is not what I expected here, I anticipated a much much better quality, and I see some regular foam for shoes, how is that for running?

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Rated 5 out of 5 stars

The items I wanted were much cheaper on Runnerinn than on any other site, the ordering was easy and the items arrived 9 days after I placed my order and were exactly as ordered. I was kept informed vi... See more

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Rated 5 out of 5 stars

It's unbelievable how fast their delivery to united states. Specifically in New York. I ordered altra lone peak 9+ on May 16 and got my shoes on the 20th. Surprisingly their international shipping is... See more

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Rated 5 out of 5 stars

Received shoes, only a few days later than quoted, but coming all the way from Spain, not surprised! Very comfy. Only drawback is that the photograph shown when I ordered, had material, traditiona... See more

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Rated 5 out of 5 stars

Had to wait a week for delivery - but the trail shoe didn't disappoint. Comfy, light and well cushioned for those harder underfoot trails. Took them straight out for a 15km run and felt great. Defo... See more

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Rated 5 out of 5 stars

100% legit company & 100% genuine trainers. I ordered a New Balance trainer and was delivered with in a week of purchase. I was however a bit sceptical when buying because I couldn’t really believe... See more

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Rated 5 out of 5 stars

Excellent, this is the second time I have used this company, and I would do so again without hesitation. Quick delivery with tracking and asics were as expected. Pricing was cheaper than anywhere else... See more

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Rated 5 out of 5 stars

All round good experience. They had stock of a trainer that I couldn't find in other stores. The price was competitive, and the delivery process was clear. I was aware the product was being shipped fr... See more

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Rated 5 out of 5 stars

This website offered the best price for what I was after - a pair of Topo Athletic trainers. Never heard of the website before, so was a bit unsure. However the ordering process was straightforwar... See more

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Rated 5 out of 5 stars

I had read that the Asics Kayano design had changed however you can now only buy editions beyond 30 so I had no choice other than to hope for the best! In fact, the elevated heal is amazing, extremely... See more

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Rated 5 out of 5 stars

I shopped here to find good running shoes and I eventually found them. I know that there are many online stores with professional equipment and all that, but I didn't want to overpay so this is the re... See more

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Rated 5 out of 5 stars

Hassle free buy and great price, I had to check trustpilot first as these were a lot cheaper than other stores and found the main complaint was length of delivery time but people weren't reliasing... See more

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Rated 5 out of 5 stars

I was not familiar with this particular site. That being the case I paid through PayPal for security and peace of mind. My package arrived in full and on the exact date stated. The quality of the prod... See more

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Rated 5 out of 5 stars

This was my first order from runnerin, however not from tradeinn. It's quite simple really,if you're in the UK AND if you want the best prices and availability on your items but don't mind waiting a b... See more

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Rated 5 out of 5 stars

Happy with the service. The product was delivered safely and in good condition to the UK. NOTE: This company is based in Spain so please check out the conditions for delivery and returns to avoid... See more

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Rated 5 out of 5 stars

Best running shoes I've had since I first bought my first pair of running shoes way back in the 1980's. Really comfortable, great colours and provide good cushioning. So impressed, I have now bought a... See more

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Rated 5 out of 5 stars

Ordered a pair of asics and they took a while to come so looked on here and saw the reviews and was concerned I’d been scammed but arrived today. Really pleased. Delivery was nearly two weeks but trai... See more

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Rated 5 out of 5 stars

The website had a good range of trainers that I couldn’t find anywhere else but as I’d never heard of the company I was a bit cautious and found mixed reviews online. I shouldn’t have worried as the e... See more

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Rated 5 out of 5 stars

Wasn't sure about ordering these trainers when I found out the company was in Spain. But thought I'd give them a try as the trainers were very good value. They came within 7 days of me placing my o... See more

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Rated 5 out of 5 stars

First time I’ve used runnerinn. Ordering wasn’t as straight forward as it could have been but got them ordered. Delivery took longer than I expected, almost 10 days. They were best on price though and... See more

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Rated 5 out of 5 stars

I bought my Son a pair of Adidas Pureboost 5 trainers from Runnerinn because they were £35 cheaper than from Adidas. They arrived on 23 December as stated before I ordered and my Son loves them. Th... See more

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Rated 5 out of 5 stars

I was desperate for ASIC Trabucos and couldn’t find my size (6/40) anywhere. When I googled RunnerInn had my size. I had never heard of them and was nervous ordering. Shouldn’t have been. Ordered &... See more

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Rated 5 out of 5 stars

Excellent service. I had to contact the company as I had made a mistake on the delivery address postcode. Totally my fault. The company were quick to respond and deal with my issue. Product arrived an... See more

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Rated 3 out of 5 stars

I ordered a pair of BROOKS Ghost Max 2 running shoes from the Runnerinn website as they seemed to be the cheapest available on the web. I received an instant notification about the receipt of the orde... See more

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Rated 5 out of 5 stars

Tradeinn is becoming my go-to trusted outlet for sporting goods. Cost effective and reliable delivery, fantastic range of products and great website. Never had any issues with orders so can't comme... See more

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Rated 3 out of 5 stars

They constantly under estimate delivery times. Also ( and part of the problem) the item will say its in stock when you order then later you find that either it is not in stock or sometimes not even... See more

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Rated 5 out of 5 stars

Easy process, fast dispatch and great trainers. The newest version of Kayano are great - akin to wearing comfy slippers! Would definitely buy from Runner inn again. All round a great experience

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Rated 5 out of 5 stars

I’ve ordered 3 pairs of running shoes here, 2 have arrived and 1 is coming soon. Delivery usually takes about a week in my case. They offer the lowest prices I could find and so far I am very happy wi... See more

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Rated 4 out of 5 stars

I was a bit worried, since I had not heard of this company, that I would get scammed but other reviews said it was fine and I am pleased to say that it was! Took a week for my trainers to get to... See more

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Rated 5 out of 5 stars

Fast delivery, best prices, genuine products, couldn't get any better than that. Its my second buy from a Tradeinn partner, fully satisfied. Would buy again.

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Rated 5 out of 5 stars

Was unsure, but was VERY IMPRESSED and VERY HAPPY with dispatch and delivery to UK. WELL DONE, and could not recommend them any higher!

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Rated 4 out of 5 stars

Got the right shoes with no flaws only negative thing was the delivery considering the estimated arrival was wrong by about 1,5 weeks

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Rated 4 out of 5 stars

I bought a pair of Nike Pegasus 37, the price was very competitive, even with the cost of delivery which was quite high - as it was coming from Spain I realised after the transaction. The shoes are sp... See more

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Rated 5 out of 5 stars

Ordered Thursday evening, received following Thursday - well within the timeframe I was given for delivery. Given the issues we’re having with borders / Brexit, I was surprised the order arrived so qu... See more

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Rated 4 out of 5 stars

Credit were credit is due. I recieved what I ordered and im happy with my purchase. Just lost 1 star as the communications end of things need to be improved and delivery was longer than expected. I ha... See more

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Rated 3 out of 5 stars

@Updated - got package after 2+ month waiting. If you'll update a proper estimated delivery dates and proper delivery companies in your website, we'll increase your score. Ordered before 2 m... See more

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Rated 4 out of 5 stars

I ordered a pair of running shoes from Runner Inn on the 6th of June, all seemed well until I read the reviews on Trust pilot. So yesterday I sent them a harsh email... And believe it or not they arri... See more

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Rated 3 out of 5 stars
Invited

I like ordering on Runnerinn. I have a really good communication with them, good products with good price. Have no problem with returning of products. once a shoe get brooked , but it was not a probl... See more

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Rated 5 out of 5 stars

I ordered a pair of Asics trail running shoes and only read reviews of Runnerinn after placing it (stupid, I know!) Immediately I regretted being hasty. However, they kept me up-to-date of my order pr... See more

Rated 4 out of 5 stars

Placed an order on 4th May. Received it on 15th. Took longer than expected but trainers were exactly as ordered. I placed another order today. I hope all goes well again. I previously made a mista... See more

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Rated 3 out of 5 stars

Quality quality products, delivery takes agessss and had certain items in my parcel cancelled on me. If i wasnt to have logged into my account to see they had been cancelled i would have not been noti... See more

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Rated 5 out of 5 stars

After seeing quite a few negative reviews about runnerinn, I was a bit nervous about ordering... but the price was so good I took the plunge. It was worth it! Ordered my new asics trainers on Sun... See more

Rated 5 out of 5 stars

Order 2 pairs of Goretex Trail runners one Asics for my wife and a pair of Solomon’s for myself. Arrived in 7 days from Spain photo of package and tracking provided. Shoes are perfect and all round go... See more

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Rated 3 out of 5 stars
Invited

I am pleased with the product now that I have finally received it but there was a lack of information about the delivery process. Confirmation of the order came through but after that nothing and afte... See more

Rated 5 out of 5 stars

Three times a great experience . The best sport products for the lowest price. Twice the laters Asics running shows and a Garmin woman hart measure band. Delivery as told on the website 3-5 days, a... See more

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Company details

  1. Running Store
  2. Online Marketplace

Written by the company

Runnerinn is a specialist online store that focuses on selling high-quality running equipment at discounted prices. Runnerinn stocks a large range of clothing, shoes and accessories for runners of all abilities, with many types and styles available. For runners, the right footwear is essential to enjoying the sport, as they will help to avoid unnecessary injuries and blisters. Runnerinn offers a large and varied range of running shoes, from top brands such as Adidas, Nike, Asics, New Balance, Mizuno and Saucony. The website allows customers to choose the right shoe by selecting for their price, speed and comfort. For more advanced runners, Runnerinn also has a great selection of specialist stockings and barefoot running shoes. The range of clothing at Runnerinn includes everything from outerwear such as leggings and jackets to underwear and socks, and there is also a selection of heart rate monitors and running technologies to browse. Runnerinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,5 Mio legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Everything was fine

Everything was fine. Delivery time 7 days. The product is correct with original. The box was damages but the product came to me fine well

25 June 2025
Unprompted review
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Reply from Runnerinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards,

Rated 5 out of 5 stars

Top notch

Always top notch with great assortment for all sports, instant order processing and quick delivery. 👌

25 June 2025
Unprompted review
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Reply from Runnerinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

Spanish Company - Rubbish Returns

The company is located in Spain but this isn't made clear on their website. The delivery took twice as long as the estimate and was quite expensive. I have an issue with the size which if I want to return I need to pay for at an even higher return cost. While they say you can return the item for upto 30 days its all at your cost. I would avoid if you are in the UK.

20 June 2025
Unprompted review
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Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Really happy would use again

Delivery was quick, price was good and item as described. Really happy and would use again

19 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

Trainers fell apart after 1 week

Trainers fell apart after 1 week, really hard to find a contact email/number to call to resolve

16 June 2025
Unprompted review
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Reply from Runnerinn

Dear Julian,

We are sorry for this inconvenience, if you have received a wrong/defective/incomplete product or simply want to return it you would need to open a return request through your account please.

Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)

Please log in to your account using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.


Our apologies again for the inconvenience.


Best regards,

Rated 5 out of 5 stars

Very happy with my purchase they are…

Very happy with my purchase they are fab service was great and communication was great through the process of ordering to receiving my parcel.

9 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards

Rated 1 out of 5 stars

Beware this is not a UK company

Beware this is not a UK company. I found them via a search in google for a specific trainer, i ordered them, they took a long time to arrive, the shoe was a wide fitting (i already owned the standard fitting), when the trainer arrived it was exactly the same as the standard fitting…. So not as advertised. I then had to pay £12 to return the item as the company is actually in spain and chase them constantly for a month until i finally got a refund. Terrible customer service and experience. They shouldn’t be allowed to operate like this. Dont make the same mistake, avoid this company

14 May 2025
Unprompted review
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Reply from Runnerinn

Hello Rob,

Thank you for your honest feedback. We've forwarded your comments to the appropriate department. We apologize for the inconvenience. However, we'll take them into account for continuous improvement. We hope you'll give us another chance to show you how much we've improved.

Have a nice day.
Best regards.

Rated 5 out of 5 stars

Really pleased with my new trainers!

Really pleased with my new trainers. Excellent value for money compared to other online retailers. Highly recommended and will definitely use again :)

14 June 2025
Unprompted review
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Reply from Runnerinn

Dear Customer,

Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you in the best possible way.

This type of feedback allows us to identify what we are doing well and where we need to work to improve our guests' experience.

We truly appreciate your comments!

Please feel free to contact our Customer Service team by email at support@tradeinn.com if you have any questions or comments.

Thank you and best regards.

Rated 5 out of 5 stars

Great delivery and good service

9 June 2025
Unprompted review
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Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a nice day!

Best regards

Rated 5 out of 5 stars

Great service at a very competitive price.

I was looking for a certain style of a certain brand of trainers at competitive price - Runnerinn ticked all the boxes.
Highly recommend.

7 June 2025
Unprompted review
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Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Satisfied customer

Website was easy to navigate and easy to order from. Was kept updated about my order status. My order arrived as per the advised time. I ordered an Asics product and I was happy with the quality.

10 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 4 out of 5 stars

Overall good service

Overall good service - shoes arrived one day after stated date, but I am in the UK so this may have slowed the service.

6 June 2025
Unprompted review
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Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Lack of Transparency on Additional Costs – Very Disappointing Experience – Customer service incompetence

I purchased a pair of shoes from Runnerinn (one of their branches), attracted by their seemingly good prices. Unfortunately, my experience turned out to be very negative due to their total lack of transparency regarding additional costs.

During the checkout process, Runnerinn does not inform you in any way that there may be customs duties, VAT, or import fees for shipments to Switzerland. These details are buried in the general terms and conditions or in the FAQ section, but they are never clearly shown during the checkout. As a result, I had to pay around 22 CHF extra in customs clearance and Swiss VAT, with no prior warning.
This practice is misleading and unprofessional: a customer has the right to know the full price of the product they are purchasing, including all taxes and customs charges, from the very beginning. Runnerinn, however, hides these details, making it impossible to make an informed and transparent decision.
Also, they did not removed Spanish VAT or even worse they didn't charged it as a VAT but they asked me the full price price (that includes VAT) + later I had also to pay Swiss VAT at the same time. Total incompetence or dishonesty.
Customer service is also providing only evasive answers and not making any effort to solve the problems
I will never recommend this site to anyone and urge all Swiss customers to be very careful: the prices you see are not the prices you will pay!

UPDATE FOLLOWING THEIR COMMENT:
Their comment below, as experienced in previous days with customer care, is evasive, and they also say false things. Now, they say that Spanish VAT if shipped in Switzerland is not charged, but I paid exactly the same price as I would have buying from an EU country. You can easily simulate on their website that shipping to an EU country or Switzerland, the price doesn't change. So again, they still charged me the Spanish VAT that was not supposed to be charged or they put it in their pocket. Also, as you clearly can see from their comment, there is not even an attempt at a clarification on this matter, but just an elusive answer that tries to cut you out. Incompetence and dishonesty in attitude towards clients. THIS IS A FURTHER CONFIRMATION THAT SHOWS YOU SHOULD AVOID THIS SHOP

13 May 2025
Unprompted review
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Reply from Runnerinn

Dear Mauro,

We are very sorry to hear that our service did not meet your expectations.

We would like to remind you that the experiences of our customers are very important to us.

Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company.

That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)

We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.

In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 CHF on your invoice.

For shipments within the European Union, all products already include the applicable VAT that is also stated on the invoice.

We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.


Best regards

Rated 5 out of 5 stars

Great assortment and the price fine.

They have a great assortment, the site is very clear with information. The delivery was very smooth and my delivery was absolute acceptable.

10 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 3 out of 5 stars

£17.98 to return an inadequately described item.

Final Edit: Thankfully they did eventually refund the original shipping costs and the return shipping costs alongside the item refund. Whilst this took a fair bit of hassle to come to this resolution at least they got their in the end. I would be very hesistant to order in the future though given their return policies unless I was absolutely sure the item would be suitable probably to the extent that it was something I have bought before or tried on somewhere.

Edit: Reply to the reply
So you set return prices artificially high to deter returns? That's extremely poor. I've no idea how long you can expect to get away with that sort of disregard for customers. Also I'm not looking to return due getting the wrong size or not liking them or anything like that. For me these trainers are uniquely faulty and I have no option to keep them unless I want to experience severe pain and long term injury. And I had no idea they would be like this due to your inadequate description and photos on the website. Also you may not be legally obliged to offer free returns but you are legally obliged to refund the original outgoing postage costs of £6.99 (on a side note how is this not also the price to return??). Can you explain how you don't refund the outgoing postage costs as well as the item cost as per UK consumer law?

Do not order from this company if you are UK based unless you want to potentially incur huge return costs. I carefully researched sizing and fit info on buying some Ultraboost 5 for the first time and sized up half a size. Received the trainers (delivery took 8 days) and was very pleased with the size and fit but upon trying them on and wearing them briefly around the house the rigid rubber lace placket and lack of cushioning beneath was really rubbing into my accessory navicular bone on my right foot and so realised there was no way I could keep them without long term injury in addition to severe discomfort. This is a fairly common feature in some people's feet (around 4-20%) but I had never had any issue with footwear or anything else but these trainers were uniquely structured to cause real pain it seems. Unfortunate and maybe I could have avoided this if they were better described or pictured. I explained my issue to them in the return option as faulty with pictures including the unique offending bone in my right foot (took over 2 hours to successfully upload the pictures on their site despite compressing the size as they requested) but they rejected this and said I would have to pay for returns. The cost of returning them is £10.99, quite difficult to accept for such an unfortunate and unexpected fault with the trainers for my ANB condition. But that's not the end of the costs as I was advised by their customer service chat that they do not refund the original outgoing shipping costs (£6.99) despite this being against UK consumer protection law ("After returning the goods, the retailer should refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place"). So the total costs to return an item that if kept would effectively be a torture device for my right foot and cause serious long term posterior tibial tendon damage is £17.98. There was no way for me to forsee this potential unsuitability due to inadequate item description and pictures and also the return costs are not displayed anywhere on their website like any other online shop and they also don't mention that they don't comply with uk consumer law in refunding original outgoing postage costs (Spain based company but cosumer law applies to where the consumer is based). Also they don't double box their trainers so the box will arrive bashed and damaged in some way so if you are buying as a collector beware. And you require a printer to return items unlike almost every other Royal Mail return system operated by online shops. All in all, will definitely never order from them again and if you are UK based think very carefully before ordering from them.

Order number : 59032775

2 June 2025
Unprompted review
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Reply from Runnerinn

Hello ,

Thank you for taking the time to share your comments about your experience with us.

This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.

However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce logistics and environmental impacts.

Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.

After having revised the issue again by our returns department a FULL REFUND was processed, please consult your bank details!

We are sorry for the inconvenience.

Best regards,

Rated 5 out of 5 stars

Great stuff

Great stuff, fast delivery

6 June 2025
Unprompted review
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Reply from Runnerinn

Buenos días,

Gracias por tomarse el tiempo para escribir una reseña tan positiva, sus comentarios son esenciales para la mejora continua.

Que tenga un excelente día!

Saludos cordiales,

Rated 2 out of 5 stars

Disappointed with the performance. Product is good.

The first order some how got lost and had to cancel and get a refund. Then i needed to order again and it didn't arrive in time as per the planned date. The product is good.

4 June 2025
Unprompted review
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Reply from Runnerinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 1 out of 5 stars

Not confortable

Too tight,not very comfortable for running.

8 June 2025
Unprompted review
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Reply from Runnerinn

Hello,

We greatly appreciate the time you took to write a review; however, we deeply regret your comments.

The return policy you agreed to at the time of purchase clearly states that, in the case of a voluntary return, shipping costs are the customer's responsibility. Return shipping costs will be our responsibility if the product is actually damaged/defective or the item is incorrect.

Regards

Rated 4 out of 5 stars

Efficient refund service.

They handled my return/refund very well, the only downsight was the return postage of €13ish, compared to other companies' €2 with ReBound.
Hence 4 stars. Apart from that, I recommend.
Good products, good prices. Secure shopping.

7 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer,

Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you in the best possible way.

This type of feedback allows us to identify what we are doing well and where we need to work to improve our guests' experience.

We truly appreciate your comments!

Please feel free to contact our Customer Service team by email at support@tradeinn.com if you have any questions or comments.

Thank you and best regards.

Rated 5 out of 5 stars

Super fast arrived in five days in…

Super fast arrived in five days in Denmark

3 June 2025
Unprompted review
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Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

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