Spellbound Wigs LLC Reviews 556

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that they look and feel natural. Consumers appreciate the wide selection of colors and styles available, often finding unique options not offered elsewhere. The prices are also considered competitive, especially in the clearance section, making it a go-to shop for many. People highlight the outstanding customer service provided by the staff, particularly the owner. They are described as knowledgeable, patient, and genuinely caring, going above and beyond to assist customers with their needs. The fast and carefully handled shipping is another recurring theme, with consumers expressing satisfaction with the prompt delivery and the extra care taken in packaging.

Based on these reviews

Rated 5 out of 5 stars
Verified

I always go through Spellbound Wigs when I order a wig online. They are always so responsive in answering any questions I might have and as long as I order an in-stock wig, the shipping is super fast... See more

Company replied

Rated 5 out of 5 stars

I ordered a wig from Spellbound Wigs LLC, and I'm really impressed! The quality is excellent, it fits comfortably, and it looks natural. Shipping was fast, and customer service was helpful when I had... See more

Company replied

Rated 5 out of 5 stars

I bought a wig Spellbound Wigs LLC, and I love it! it feels natural, fits well, and the quality is excellent, shipping was fast, and their customer service was really helpful when I had questions. I'd... See more

Company replied

Rated 5 out of 5 stars

No one is faster moving from order to packaged and ready for pickup than Spellbound. They do their level best to keep prices competitive, even in these difficult times.

Company replied

Rated 5 out of 5 stars
Verified

Store owner Sherri truly cares about her customers from the moment she carefully packages your wigs with her own personal touches through every step even after you receive them to ensure your really h... See more

Company replied

Rated 5 out of 5 stars

Buying Clearance items from Spellbound means that they'll be shipped within 24 hours or less. Amazing service. Clearance items mean that Sherri tried on the item, that's all, brand new until she put... See more

Company replied

Rated 5 out of 5 stars

No one is faster moving from order to packaged and ready for pickup than Spellbound. They do their level best to keep prices competitive, even in these difficult times.

Company replied

Rated 5 out of 5 stars

Awesome experience! Fast shipping and communication every step of the way but even better is EXCELLENT PRICING and personal service with any questions on style, for, colors. So much better than those... See more

Company replied

Rated 5 out of 5 stars

Sherri at Spellbound Wigs is nothing short of AMAZING!! She knows everything- really! She does! So very helpful in taking time to understand your needs and providing excellent feedback based on your... See more

Company replied

Rated 5 out of 5 stars

Great customer service went above and beyond expectations. This beautiful straight hair, hand tied wig from BelleTress is now my favorite, it is lightweight, comfortable and the hair is very soft and... See more

Company replied

Rated 5 out of 5 stars

For years I have bought wigs from Sherri at Spellbound. There is no better customer service anywhere and from such a wonderful person.So never any stress and all your questions answered. My favorite... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience was so awesome from placing my order to keeping me informed about my order shipping.. my order was delivered within 3 days! I will definitely order from here again!!

Company replied

Rated 5 out of 5 stars
Verified

I've shopped 6 other places and I have to say this is number 1, love the wig just trimmed bangs a little, beautiful color, super soft and no hooks to adjust, I highly recommend this place!!!! Ri... See more

Rated 5 out of 5 stars
Verified

Very quick in sending the wig. Great price on sale. I love the quality of Raquel Welch wigs. I am very happy in dealing with this company. The wig is perfect color and quality. I would definitely purc... See more

Company replied

Rated 5 out of 5 stars
Verified

I am truly impressed by this company ❣️ Beautiful rare products (brand name wigs)and customer service excellent to perfection 🌟 Fast shipping ,impeccable packaging , and two extra presents inside(... See more

Company replied

Rated 5 out of 5 stars
Verified

Ive been buying wigs from Sherri for a while now and enjoy the live shows and clearance section very much. These new styles from Rene of Paris that I got are fun, reasonable and perfect midlength sty... See more

Company replied

Rated 4 out of 5 stars

I was surprised at how shiny this topper is and am looking into ways to reduce the shine to make it look more natural. Took awhile to get here, but that is okay. I wish the company would provide a h... See more

Company replied

Rated 5 out of 5 stars

I recently purchased Cookie by Ellen Wille, and while I don't usually buy short styles, she is flouncy, artsy and fun. She can be dressed up or casual. The fibers are soft and the density is super... See more

Company replied

Rated 5 out of 5 stars

This was my first experience with buying from Spellbound and it was a pleasant one. I loved the sale price, the color of the Mane Attraction Vamp wig ( in Honey) and the shipping. Although a little s... See more

Rated 5 out of 5 stars

Customer service is responsive and helpful when I'm trying to figure things out. There isn't another online business that has a better selection or better pricing when all is said and done. July is... See more

Company replied

Rated 5 out of 5 stars
Verified

Love it! I unpacked my Dolce & Dolce 18 in Rose Gold right away when it arrived. I loved the presentation: the extra tissue paper wrapping & notes/stickers made it even more special. Plus inside my n... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely wonderful service - shipping, customer service, sales and quality of pieces. Over and over they have become my go-to shop. Sherri is so kind and she, and others, are always so helpful. I li... See more

Company replied

Rated 5 out of 5 stars
Verified

Sherri is the most patient and helpful owner of a wig shop that I've ever met! I've never had any issues with my purchases and feel confident that I'm getting the best price from anywhere else! I high... See more

Company replied

Rated 5 out of 5 stars
Verified

Spellbound wigs delivered my wigs promptly and they arrived in perfect condition. It's hard to find companies that you can trust to deliver as promised. This company is just that. Thank you Spellboun... See more

Company replied

Rated 5 out of 5 stars
Verified

Wigs were all beautiful and the prices were unbelievable in comparison to other sites. Although USPS took much longer than expected to deliver, the wigs were shipped out the same day as ordered. I def... See more

Company replied

Rated 5 out of 5 stars
Verified

The only alternative hair store I shop with. The owner is simply the best. She's patient, kind, compassionate, and seems to have a neverending well of knowledge for all things alt hair related. You wo... See more

Company replied

Rated 5 out of 5 stars
Verified

There are not enough stars on here to give that would depict the excellent customer service that I have always received from Sherri! She is amazing and she goes above and beyond to meet your needs and... See more

Company replied

Rated 5 out of 5 stars
Verified

Love Spellbound wigs and Sherri! I've bought 2 wigs there. My first visit she took time w/me to try on wigs & I never felt rushed. 😌 She wants you to be happy so she'll be honest w/you about what mit... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure doing business with Sherri and company at Spellbound. The quality of the pieces (yes, there are differences between stores), the shipping time (expedient) and most of all, the... See more

Company replied

Rated 5 out of 5 stars
Verified

Spellbound wigs is the only place that I will shop! The customer service is top notch and the owner Sherri is absolutely amazing, especially when it comes to her knowledge of wigs and the wig industry... See more

Company replied

Rated 5 out of 5 stars

Sherri is always very responsive to her sales, questions and comments. Shipping is quick and informed, not to mention packed with extra care. The wigs she sells are pristine even after being tried o... See more

Company replied

Rated 5 out of 5 stars
Verified

Sherri, owner of Spellbound Wigs, is always professional, courteous, and so helpful! Once you pick your beauty, she also has super fast shipping!!

Company replied

Rated 5 out of 5 stars

Not only was the piece I ordered - Belle Tress' Austen - absolutely gorgeous and top quality, but Spellbound's customer service is consistently stellar! I am ordering from overseas and the shipping is... See more

Company replied

Rated 5 out of 5 stars
Verified

I love ordering from Spellbound because I know I've got a great price and quick shipping.

Company replied

Rated 5 out of 5 stars
Verified

I once had a phone and text conversation with a rep who advised me on a color choice. She was exceptional. I have always has quick delivery after an order that was very easy to place.

Company replied

Rated 5 out of 5 stars
Verified

Spellbound carries colors you cannot find anywhere else, and their prices are lower than anywhere else. Shipping is fast. The only thing I’m upset about is that I didn’t find out about them sooner. I... See more

Company replied

Rated 5 out of 5 stars
Verified

Sherri is amazing and genuinely cares about her customers! She has lightning-fast shipping and thoughtful communication that makes her a standout. I’ll definitely be shopping again!

Company replied

Rated 5 out of 5 stars

Got my 2nd wig from Spellbound. Waves and Raves by Raquel Welch, and I just LOVE IT! Wigs have improved so much, don't be scared! Sherri is great, make an appt and you will be the only one there w/She... See more

Company replied

Rated 5 out of 5 stars
Verified

Sherri always makes sure that we are happy customers. I’m always happy with Spellbound products and professionalism.

Company replied

Rated 5 out of 5 stars

Spellbound has great customer service, fast shipping and is just all around a great company. Jazz is a cute, short, easy throw and go style

Company replied

Rated 5 out of 5 stars
Verified

I’ve been ordering from this company for over a year now, and the customer service is amazing! They are quick to reply. The orders are also delivered quickly.

Rated 5 out of 5 stars
Verified

Communication on orders is always excellent, this small retailer does it better than the big guys! I love seeing the Lives for even more savings.

Company replied

Rated 5 out of 5 stars
Verified

Great prices in the clearance sections. Wigs came in perfect condition. Very good open box experience.

Rated 5 out of 5 stars

Bought a couple open box clearance wigs, perfect condition, great service and fast shipping!!

Rated 5 out of 5 stars
Verified

Sherri and Co. at Spellbound - Top notch customer service1 The only place that I will order a wig from. Trust

Company replied

Rated 5 out of 5 stars
Verified

Sherri is AMAZING!! Always so helpful, knowledgeable and there when you need her. :))

Company replied

Rated 5 out of 5 stars

Spellbound Wigs is one of the best online shops from which to purchase. They have great sales, but also, and more importantly, their manufacturer does beautiful work, as the pieces I have received h... See more

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Company details

  1. Wig Shop
  2. Hair Product Store
  3. Headwear Store

Written by the company

At Spellbound Wigs, we believe that wearing alternative hair should be an exciting and joyful experience no matter your journey. Our mission is to empower women to look and feel beautiful, and we offer many options that help you do just that. Whether you are seeking alternative hair solutions due to hair loss or just jumping on the celebrity fashion trend, we want to help you look and feel your very best. For those suffering from hair loss, we understand. We are here to help you navigate the world of alternative hair and find solutions that will make you feel more confident. We are here to guide and teach you so that you can get the most out of your experience and we pride ourselves on offering the best customer service in the 505 and beyond! It is our privilege to serve you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Spellbound Wigs Truly Made Me Feel Like Myself Again

I recently purchased a wig from Spellbound Wigs, and the experience was honestly far better than I expected. Their team truly understands what women go through when dealing with hair loss—there was no judgment, no pressure, just genuine support. They patiently explained the different wig types, cap constructions, and how to care for them, which made me feel much more confident in my choice.

What I loved:

The staff is extremely warm and knowledgeable.

They let me try multiple styles without rushing me.

The quality of the wigs is impressive—lightweight, natural-looking, and comfortable for all-day wear.

Their customer service genuinely feels personal, not sales-driven.

What could be improved:

Some of the premium pieces are quite expensive, which might be tough for first-time buyers.

The collection is beautiful but I wish they had more color-variety in certain styles.

Overall, Spellbound Wigs really lives up to their mission of helping women feel beautiful and confident. I walked out feeling like myself again, and that means everything. Highly recommended.

7 October 2025
Unprompted review
Rated 2 out of 5 stars

I wasn't too impressed with Spellbound…

I wasn't too impressed with Spellbound Wigs LLC . the quality didn't meet my expectations and it felt a bit overpriced. Probably wont order again.

12 November 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Hello Tyler! I'm not able to find you in our system and I don't see any orders or customer records under your name. I'm not sure if it was us you ordered from. If your order was under a different name or if you'd like to share more details about your experience, please reach out to us at help@spellboundwigs.com, we would love to hear more and we would be happy to investigate and see what we can do to help! I am so sorry to hear that you were disappointed, we don't ever want our clients to be unhappy with their purchases and your experience is not consistent with what we deliver here at Spellbound Wigs.

Rated 5 out of 5 stars

No one is faster moving from order to…

No one is faster moving from order to packaged and ready for pickup than Spellbound. They do their level best to keep prices competitive, even in these difficult times.

26 November 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for your feedback! We appreciate your business so very much!

Rated 5 out of 5 stars
Verified

I always go through Spellbound Wigs…

I always go through Spellbound Wigs when I order a wig online. They are always so responsive in answering any questions I might have and as long as I order an in-stock wig, the shipping is super fast. If I pick a wig that is not in stock, they always contact me to give me my options if I am in a hurry. I so appreciate all the support I have received and will continue to buy my wigs here. ~ Thank you 💙

12 November 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for your kindness and loyalty. It is our pleasure to serve you always!

Rated 5 out of 5 stars

I bought a wig Spellbound Wigs LLC

I bought a wig Spellbound Wigs LLC, and I love it! it feels natural, fits well, and the quality is excellent, shipping was fast, and their customer service was really helpful when I had questions. I'd definitely order from them again.

28 October 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for shopping with us! I'm so glad to hear you had such a great experience and I'm so happy you love your new piece!

Rated 5 out of 5 stars

I ordered a wig from Spellbound Wigs…

I ordered a wig from Spellbound Wigs LLC, and I'm really impressed! The quality is excellent, it fits comfortably, and it looks natural. Shipping was fast, and customer service was helpful when I had questions. I'd definitely order from them again.

17 October 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

We are so glad to hear that you had a great experience shopping with us! Thank you so much for shopping with us!

Rated 5 out of 5 stars
Verified

My experience was so awesome from…

My experience was so awesome from placing my order to keeping me informed about my order shipping.. my order was delivered within 3 days! I will definitely order from here again!!

13 November 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Yay! Fast shipping is our favorite! Thank you so much for your trust and your business, we appreciate you!

Rated 5 out of 5 stars
Verified

Excellent experience

Very quick in sending the wig. Great price on sale. I love the quality of Raquel Welch wigs. I am very happy in dealing with this company. The wig is perfect color and quality. I would definitely purchase from this company again.

11 November 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you for taking the time to leave us feedback about your experience, we look forward to serving you again in the future! ❤️

Rated 5 out of 5 stars
Verified

I love ordering from Spellbound

I love ordering from Spellbound because I know I've got a great price and quick shipping.

5 November 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for your kind words. It is our pleasure to serve you, thank you so much for shopping with us. ❤️

Rated 5 out of 5 stars

No one is faster moving from order to…

No one is faster moving from order to packaged and ready for pickup than Spellbound. They do their level best to keep prices competitive, even in these difficult times.

13 November 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

We prioritize fast shipping! We know our clients value that as well as competitive pricing. Thank you for your endless support, I appreciate you so very much. ❤️

Rated 5 out of 5 stars
Verified

Highly recommended seller

Store owner Sherri truly cares about her customers from the moment she carefully packages your wigs with her own personal touches through every step even after you receive them to ensure your really happy w/ your purchases. She's earned my future business for life. Thank you.

2 November 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so very much for the kind words. This made my day! I appreciate your trust and business, thank you for shopping with us!

Rated 5 out of 5 stars
Verified

Sherri and Co

Sherri and Co. at Spellbound - Top notch customer service1
The only place that I will order a wig from. Trust

5 November 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for your trust and your sweet words and your business. We appreciate the opportunity to serve you.

Rated 4 out of 5 stars

Wish The Company Would Provide A Front Hairclip

I was surprised at how shiny this topper is and am looking into ways to reduce the shine to make it look more natural. Took awhile to get here, but that is okay. I wish the company would provide a hair clip for the front as this topper does not come with one. For those of us who have hair in front, this would be useful.

6 November 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Hi Margaret, thank you for your feedback. Traditional synthetics, especially blondes, can have a little bit of sheen straight out of the box. This is absolutely normal and not a concern. A little dry shampoo will fix that and it will also dull after a few washes. If you prefer less shiny fiber straight out of the box, we recommend you consider heat friendly fibers next time. We do include photos on the website of the topper bases that show where the clips are located for your reference, and you can always move or add additional clips on any topper very easily to suit your individual preferences. ❤️

Rated 5 out of 5 stars

Beautiful wig and great service

Great customer service went above and beyond expectations. This beautiful straight hair, hand tied wig from BelleTress is now my favorite, it is lightweight, comfortable and the hair is very soft and natural looking. No one would guess it’s a wig!

15 October 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for sharing your experience! We appreciate your feedback and I'm so happy to hear how much you love your new wig. ❤️

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