Squirrel Internet Ltd Reviews 1,117

Overall very straightforward experience. A couple of snags with wiring (MS3 part of installation ) which we fed back to directly. We booked a landline which has been connected today , however the old... See more

Good communication. MS3 Turned up on time set up no problems. New Router arrived within 24 hrs. Easy to install. No problems with connection.

Installation went smoothly and internet was up on the day I recieved my router. At first internet was a bit unstable and would drop out for the first couple days, but seems to have sorted itself out... See more

Lost one star due to a mix up of the installation time. However, pleased with the lads that came to do the set up. Took note of my concerns on how the installation got to the house, and literally fitt... See more

Quick response time for customer service. Key operational differences between other suppliers (such as fairly costed wifi range extenders) helped us to choose Squirrel. Cost per MB per month and tot... See more

Squirrel kept us informed at every step. People and equipment arrived as per information. Also easy to switch all devices. Internet is now quicker than with previous supplier. All in all a good serv... See more

The whole process was very easy from ordering online and arranging the engineer visit. The router was delivered the next day and was just ‘plug &play’ so all very simple and straightforward. Not had... See more

Seamless transition to them. Quick installation Router came special delivery next day with clear instructions The landline switched over but initially we could ring out but the phone did not a... See more

I have recently had Squirrel Internet installed and 2 days later i was receiving my Router which was so easy to setup with the contained step by step instructions in the box with pictures of where the... See more

I was having problems with my router dropping the connection so I used Squirrel's Live Chat. Patrick was assigned to me and I must say what a very helpful person. He listened to my concerns and noted... See more

I've had my internet connection through Squirrel for 12 when I've needed support the staff great. (thanks Harrison and Patrick) I've recently had a connection issue which was quickly passed onto the... See more

Ordered online which was easy to navigate. Called customer services to clarify a few details and because I couldn't book the fibre installation via the link - answered calls quickly and were friendly... See more

I can't fault the company. Now I've been with a few companies that run of off fibre heros now called fullfibre..all I have had with them was issues after issues. Static IP was never static. It always... See more

Was very pleased with everything .. from the ordering of my broadband .. the response from your team to confirm install dates what would be required from us what to expect from your engineers .. a rea... See more

Just got my router, for reason the packaging says it includes a phone cable which it doesn't...... I have no cable to connect my computer..... Never known a router provider to not include the option... See more

Not worth it paying for 900mbs! I get probably 140-150mbs on wifi , they installed the ftp point far away from my TV and Xbox so pain in the bum for running Ethernet cable my old bt box was right... See more

So Ive been wanting to join for a while (from a reccomendation from a friend living close by) But have been unable to due to the infastructure not being availiable. But today I checked and while Virgi... See more

We changed over internet suppliers by contacting Uswitch. They did everything for us, including contacting our previous supplier. The network provider (MS3) provided the optical cable. Five stars to t... See more

Good communication from the start, install engineer came within appointment window and was pleasant and provided a very neat install. Router came the day after and all up and running within 5 mins. Ad... See more

I have been a customer of Squirrel for sometime now, the big providers don't service our area. Had a query on getting my wifi extended and Patrick was extremely helpful, he picked up that our firmwar... See more

Everything went so smoothly, we were kept informed about everything. I was acting on behalf of my elderly mother, and the transition was seamless. Weeks ago, we cancelled going with Vodafone because o... See more

The men who came to fit the new modem along with the wires explained what they were doing and were polite, tidy and picked up any bits afterwards. They arrived exactly at the right time. They also exp... See more

Needed to confirm costs (seemed much cheaper than current provider KCOM) and as land line needed switching over wanted to confirm how long this would take (for elderly relative). Was helped by Patric... See more

Good experience fast and reliable but getting router a couple days later not ideal but I glad went with them

Was sick and tired of rising costs with Sky Broadband so decided to go with Squirrel, who run on the FullFibre network. They offer very competitive pricing, and a simple, no fuss approach. Inst... See more

Initially had to wait quite a while for on-line chat help and was disconnected while called away from my computer. When I got back, however, a response from Harrison gave me exactly the information I... See more

Changeover from old supplier seamless and very quick. All appointments made were kept and on time. Installation to a good standard. Friendly and professional staff. So far so good!

Squirrel after 2 years. I rarely write reviews & usually only when I have a bad experience. But Squirrel Broadband on full fibre has been so good, that I feel they need some praise & recognition... See more

Patrick was very helpful with resolving a misunderstanding, probably caused by me, between MS3 and Squirrel regarding installation dates. He took it upon himself to contact MS3 and attempt to put thin... See more

Communication, provisioning and go live were first rate. I was sceptical as to whether the quick switch would work as seamlessly as promised, and I was pleasantly surprised. The guy from MS3 turne... See more

Quick connection and start-up service at a low price. They installed the router exactly where I wanted it. The only downside to this company is the lack of a personal online account for making payment... See more

Excellent throughout. Pre install work was efficient. Install on the day was great and the installer very neat and tidy with his work. Speeds so far have been as advertised so we are happy. Would rec... See more

Customer service is top notch, Patrick deserves a pay rise, I was a bit cheeky and asked for something I wasn’t expecting to be done but he managed it with no fuss in about 30 seconds. 10/10 service.

Patrick was polite and very helpful. He helped resolve my query quickly and professionally.

Very good communication.made inquiries.they found me a great deal.saved me £20.a month.old supply 100mbps to900mbps.and able to keep land line.installation hassle free and quick.really pleased.great.w... See more

A week in and I've found Squirrel have provided what I signed up for with good signal at all times. Pre install and install done well. The install was undertaken in heavy rain but the guys completed... See more

Engineer great very friendlyand polite. Kept us informedevery step of the way and had no issues so far so good

Just changed to squirrel and so happy, no more buffering or constant connection problems.

So far everything is great with faster speed than kcom at a much lower price. The mesh has made working from home much better and connecting devices is so simple

The whole package from ordering Squirrel to installation went so smooth so impressive. The engineers who arrived at my property were professional and polite. The actual installation is very neat and u... See more

Had squirrel 2 weeks now. Absolutely no issues. Can't tell iv swapped providers except for the bill been half the price!

So far, Squirrel has been brilliant. Everything has been completed exactly as advised and the service has been excellent.

Squirrel broadband is a quick and straightforward process which offers great value for money

Quick and easy installation, no hassle and works great

My internet went down in the middle of a work call and I got straight onto the online chat. I spoke with a man named Patrick who got an engineer within minutes of talking to him. Very reassuring and h... See more

Fast speed Internet and when I encountered an alarm on my transponder it was resolved swiftly.

The person who fitted the new Internet did a relly good job, no mess and asked if I had any questions and mentioned about the qr code to scan to help connect the Internet to any devices

Patrick was really friendly and hepful our contract was coming to an end and I wanted to increase our speeds. Patrick managed to sort a deal for us that worked out really reasonably. We were previo... See more