The seller didn’t respond to my message which was frustrating. Really Great delivery time though by the seller. Came in a thin scrappy Vestiaire Collective dust bag which looked bad (no original box o... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
53 Rue de Châteaudun, 75009, Paris, France
Replied to 95% of negative reviews
Typically replies within 48 hours
Item description mismatched item. While it may seem like a small difference, the item was described as a” small“ however, the item itself was actually a “mini “. I understand I, as the consumer should have double double checked the dimensions however, the description called it a “small”. It makes a difference when the items name actually have those descriptions in it.
Item was fine but I find the site clunky and hard to use. Shipping was slow. Also they declined my Cashback even though I followed the terms for the sale
Wonderful buying experience. Item is exactly as described. Trustworthy. Thank you.
Reply from Vestiaire Collective
It is always a great experience to buy smth at Vestiare
Reply from Vestiaire Collective
High quality items - great prices - top notch customer service - highly recommend!
Reply from Vestiaire Collective
The courier company Vestiaire Collective selected to ship my order was incompetent and totally unprofessional. My package was kept in their warehouse for four days after its arrival and was not delivered promptly. It was only handed to me after I contacted them via email and three phone calls. This was not a pleasant experience. And when I reached out to their customer service, sad to say they weren’t really helpful.
Reply from Vestiaire Collective
Fantastic experience, great communication and super fast shipping by the seller and the clothing piece is magnificent!
Reply from Vestiaire Collective
Not their fault, but Chronopost lost the shoes I sold. Tracking hadn’t updated for a week so I contacted Vestiaire support. After a month of ”investigation” and copy&paste-emails, they told me that it’s lost. Still got the money tho but not a very good experience.
Reply from Vestiaire Collective
Absolutely love the Jacket. Incredible quality and super speedy delivery. Thank you so much!
Reply from Vestiaire Collective
Great experience from start to finish. Fantastic communication, very professional.
Reply from Vestiaire Collective
Between authentication, shipping, customs, and service fees, I paid nearly 30% extra. Absolutely not transparent.
The box came with the item belongs to different shoes
I sold a designer bag through Vestiaire Collective, and it’s been over a month with no payment. Customer support keeps sending automated responses and no one seems to actually read my messages. Totally unacceptable for a luxury resale platform.
Leather is beautiful and very soft.
It’s the perfect size for a night out.
Love it 😍
Reply from Vestiaire Collective
Reply from Vestiaire Collective
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.