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Vestiaire Collective Reviews 86,340

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the platform for its authentication process, which gives them peace of mind when buying luxury items. Consumers are satisfied with the speed of delivery and the accuracy of item descriptions. The easy-to-use app layout allows shoppers to effortlessly find specific brands and sizes. Moreover, many highlight the seamless selling process and prompt payments. Consumers find the platform reliable and user-friendly. The company's responsiveness and constant updates are appreciated by those who sell their pre-loved designer items. The ability to negotiate prices and the efficiency of the shipping process also contribute to a positive experience. However, opinions on pricing and customer service are mixed, with some expressing concerns about high commission fees and delays in issue resolution.

Based on these reviews

Rated 4 out of 5 stars
Verified

The seller didn’t respond to my message which was frustrating. Really Great delivery time though by the seller. Came in a thin scrappy Vestiaire Collective dust bag which looked bad (no original box o... See more

Company replied

Rated 4 out of 5 stars
Invited

I feel like the page could use more advertising to gain more users, given the percentages that are taken seems a fair trade. Also buyers should be encouraged to buy once they send or accept offers, ma... See more

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Rated 4 out of 5 stars
Verified

I would have given a 5* rating as almost everything was perfect. I say 'almost' because unfortunately the delivery in Spain was made by SEUR who must be the absolute worst delivery company on earth. W... See more

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Rated 4 out of 5 stars
Verified

it is a very trustful site and it is very good that people all overthe world can echange products that do mot use anymore. the only problem is that sometimes the commission fees are too high compared... See more

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Rated 3 out of 5 stars
Invited

very happy with selling and quick response to any queries graciously refunded my money on a pair of sunglasses lost in the mail consignment protocol was very arbitrary. accepted something an... See more

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Rated 3 out of 5 stars
Verified

Shipped within the allotted timeframe using the provided label. VC seemingly didn't send the tracking information to the buyer, because he claimed it was not shipped. He then got VC to cancel the tran... See more

Rated 3 out of 5 stars
Verified

The item was ordered on September 18. Today is the the 9th of October and I still haven't received my order. Missed 30th September the anniversary, Missed 7th of October birthday. You told me that's i... See more

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Rated 5 out of 5 stars
Verified

I ordered two purchases from Vestiaire Collection and I had a great experience with both! The items looked exactly as described. They were in great condition and I got them at incredible prices! I lov... See more

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Rated 5 out of 5 stars
Verified

Overall, it has been great experiences. I find the platform user-friendly and reliable, and I appreciate how quickly payments are released. I have 2 suggestions for improvement. First it would be h... See more

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Rated 3 out of 5 stars
Verified

**The item was listed as unworn, but it clearly showed signs of prior use.** While it's still a beautiful wallet and priced attractively, the condition was not as described, which was disappointing.... See more

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Rated 5 out of 5 stars
Invited

Quality was great, came in perfect condition. Very easy process and there were lots of options which I liked, Nice assortment. Such a better experience than some of the other resale sites. Will be my... See more

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Rated 5 out of 5 stars
Invited

Can’t think of a better site to sell my designer items. Their constant updates, advice, promptness everything is spot on. Highly recommend them to anyone thinking of selling any of their pre loved des... See more

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Rated 5 out of 5 stars
Verified

The selling process was seamless and my item was priced fairly. I had a prior experience with another resale website and it was abysmal to say the least. In comparison, Vestiaire surpassed my expec... See more

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Rated 3 out of 5 stars
Verified

It took nearly 2 weeks to have my purchase authenticated by VC when they said it wouldn’t take more than two days not very happy as the item was purchased as a gift and missed the date I needed it for... See more

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Rated 5 out of 5 stars
Verified

The jackets I ordered were exactly as described and arrived promptly. I have only one complaint - I have tried numerous times to order items that cannot be shipped to the United States and am barred... See more

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Rated 5 out of 5 stars
Verified

I have bought some beautiful pieces from Vestiaire and am very content with them. I would be happy to buy from Vestiaire again. Their verification process makes me feel protected.

Company replied

Rated 5 out of 5 stars
Verified

This was my first purchase from Vestiaire, so naturally l was a bit unsure about how things would work etc.,however l was so impressed. The communication at each stage was excellent. The process from... See more

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Rated 3 out of 5 stars
Verified

The process of ordering and waiting for sellers to ship is quite tedious and frustrating. I tried to order the same item from 4-5 different sellers before finally having success. I love the item, but... See more

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Rated 5 out of 5 stars
Verified

The ring came in quick, the seller eventually shipped it. Vestaire did great with getting moving through authentication, item arrived smmothly and problem free.

Company replied

Rated 5 out of 5 stars
Invited

I love this shop! I got amazing items that I wanted that were sold out years ago when collections hit the stores. They are in amazing condition for an amazing price! I am very satisfied with the authe... See more

Company replied

Rated 5 out of 5 stars
Invited

Vestiaire Collective is a game-changer! The authentication is top-notch, giving me total peace of mind for every luxury purchase. I've found incredible, genuine pieces every time. It’s the best way to... See more

Company replied

Rated 5 out of 5 stars
Verified

The negotiation process was fair. My Loewe Mini Slit tote arrived really quickly and it’s in excellent condition. I have no concern that it’s not authentic, I’m very happy.

Company replied

Rated 5 out of 5 stars
Invited

I had a great experience shopping on Vestiaire Collective! The website was very easy to use, my item arrived quickly, and it’s exactly as described and pictured. The quality of the item I bought is ex... See more

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Rated 5 out of 5 stars
Verified

Placed several orders. The sellers sent thru items and were quick and friendly . The only problem was with the delivery service in the Netherlands but Vestiaire took care of one of them and helped pro... See more

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Rated 5 out of 5 stars
Verified

Great product. Just as described. Quick shipping. Excellent experience as a first time buyer. Even came packaged with a personal note from the seller. Very nice!

Company replied

Rated 3 out of 5 stars
Verified

It is very frustrating to receive offers from potential buyers, to accept the offer, and to have the buyer not complete the purchase. This happens all the time. I feel once a buyers offer is accepte... See more

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Rated 5 out of 5 stars
Verified

It was my first time ordering at vestiaire and all i can say that everything went as planed. The communication was perfect and i was always informed about all the further steps. Very happy about my pu... See more

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Rated 5 out of 5 stars
Verified

Overall, it was an easy transaction between the seller and I. The seller communicated with me immediately and was very accommodating. I did receive the item in a timely manner and it was perfect.... See more

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Rated 5 out of 5 stars
Verified

My experience was great because i sold my item, got paid fast and everything went smooth from the beginning to the end without a hint of doubt. Thank you for the opportunity, you made it easy. Will d... See more

Company replied

Rated 5 out of 5 stars
Verified

Every purchase ive made with vestiaire has been smooth. I really appreciate their authentication services it really puts me at ease. I also really appreciate the efficiency in which everything gets d... See more

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Rated 4 out of 5 stars
Verified

The sale was great but I could have earned more if I was offered the possibility to drop the item to the buyer and no delivery fees would have been charged. The percentage of profit has effectively r... See more

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Rated 5 out of 5 stars
Invited

I feel very confident buying from Vestaire. I've had a great purchase experience. One of the items on arrival wasn't as described and the team at Vestaire kept me informed and refunded me the amount... See more

Company replied

Rated 4 out of 5 stars
Invited

Delivery went well and I liked that I got something I was really looking for easily. The only feedback I have that was more challenging was the fedex need to have a lot of answers from me to be able t... See more

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Rated 5 out of 5 stars
Verified

I love that I can find special pieces in great condition from exceptional designers at good prices. I can also replace lost or damaged favourites.

Company replied

Rated 5 out of 5 stars
Verified

Very good service, I got a suit that was altered to a smaller size, I sent the pictures to prove it, and Vestiaire Collective let me return the suit back to the seller. I will not hesitate to shop at... See more

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Rated 5 out of 5 stars
Verified

I really appreciated the first three listings without fees, so I could try out the service. I have not experienced that with other resale apps.

Company replied

Rated 5 out of 5 stars
Verified

I love the layout of this app, you can scroll and find the latest drops with particular brands and sizes. I managed to find a jacket that I have in XS in a size small. It was absolutely perfect. Negot... See more

Company replied

Rated 3 out of 5 stars
Verified

The experience was OK but could have been smoother. Their quality control report was very confusing (created unnecessary doubts because it had contradicting info) and it did take a few days to be able... See more

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Rated 5 out of 5 stars
Invited

Huge variety of goods, true photos and fast delivery. I like that I am secured from scammers and if goods are not dispatched to me I can get full refund for them.

Company replied

Rated 5 out of 5 stars
Invited

The control check is very accurate and useful. You get finally the item of your wishes without spending a lot of money. Furthermore you give a new life to the item. Very happy with the customer servic... See more

Company replied

Rated 3 out of 5 stars
Invited

The service is good but the problem is that the way the clothes are shown makes it impossible to see what they really look like. I’ve bought two things now that just don’t match up to the photos at al... See more

Company replied

Rated 5 out of 5 stars
Verified

First time selling on here but I would definitely recommend! They are transparent about all fees and make the process very easy as it’s all done for you! Would recommend selling on here.

Company replied

Rated 5 out of 5 stars
Verified

My experience with Vestiaire has always been good. If I were to comment something negative, is that I am not able to send pictures within the chat; or most times, uploading additional pictures in th... See more

Company replied

Rated 5 out of 5 stars
Invited

Great shopping experience. I purchased for the first time a lovely jacket and it came all the way from Europe and I was charged no additional fees, and it came very quickly.

Company replied

Rated 5 out of 5 stars
Verified

I bought a vintage Chanel bag on Vestiaire Collective and the experience was excellent. The authentication process gave me peace of mind and the bag arrived exactly as described – even 2 days earlier... See more

Company replied

Rated 4 out of 5 stars
Verified

It is easy to sell or buy and it’s great that your making a quality check but the commission on the seller side is to high.

Company replied

Rated 5 out of 5 stars
Verified

I’ve had nothing but amazing experiences with Vestiaire Collective! The platform makes buying and selling pre-loved luxury items so easy, safe, and enjoyable. Every piece I’ve bought has arrived e... See more

Company replied

Rated 5 out of 5 stars
Verified

Hi ! Its my first time shopping at your site ! I like your fast information and it was so easy to know how to do when you make a offer 😀 Now i hope that my shoes come soon i see that it has bean sen... See more

Company replied

Rated 5 out of 5 stars
Verified

The seller Jess was great with communication. Package came on time. Happy with the price and the fact that i can negotiate

Company replied

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Company details

  1. Online Marketplace
  2. Handbags Shop
  3. Men's Clothing Store
  4. Vintage Clothing Store
  5. Watch Store
  6. Women's Clothing Store

Written by the company

Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.


Contact info

4.2

Great

TrustScore 4 out of 5

86K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars
Invited

Item description mismatched item

Item description mismatched item. While it may seem like a small difference, the item was described as a” small“ however, the item itself was actually a “mini “. I understand I, as the consumer should have double double checked the dimensions however, the description called it a “small”. It makes a difference when the items name actually have those descriptions in it.

15 October 2025
Rated 2 out of 5 stars
Verified

Disappointed

Item was fine but I find the site clunky and hard to use. Shipping was slow. Also they declined my Cashback even though I followed the terms for the sale

4 December 2024
Rated 5 out of 5 stars
Verified

Wonderful buying experience

Wonderful buying experience. Item is exactly as described. Trustworthy. Thank you.

8 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Karen,

Thank you for taking the time to provide us with your feedback 😊

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars
Invited

It is always a great experience to buy…

It is always a great experience to buy smth at Vestiare

15 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Tatiana,

Thank you sincerely for sharing your feedback with us.

We wish you a wonderful day and hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars
Invited

Fantastic Buying Experience

High quality items - great prices - top notch customer service - highly recommend!

15 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear member,

Thank you for taking the time to provide your feedback.

We wish you a pleasant day and hope to see you again soon!

Sincerely,
The Vestiaire Collective team

Rated 5 out of 5 stars
Invited

Everything is fine ;)

15 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Monika,

Thank you for taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 1 out of 5 stars
Verified

Horrible shipping

The courier company Vestiaire Collective selected to ship my order was incompetent and totally unprofessional. My package was kept in their warehouse for four days after its arrival and was not delivered promptly. It was only handed to me after I contacted them via email and three phone calls. This was not a pleasant experience. And when I reached out to their customer service, sad to say they weren’t really helpful.

6 October 2025
Rated 5 out of 5 stars
Verified

Total Trust

Total Trust! I was shopping for my wife and she got really happy.

30 September 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear member,

Thank you very much for sharing your feedback with us.

We wish you a pleasant day and hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars
Verified

Fantastic experience

Fantastic experience, great communication and super fast shipping by the seller and the clothing piece is magnificent!

8 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Member,

Thank you for taking the time to provide us with your feedback.

We hope you have a pleasant day and look forward to seeing you again soon!

Sincerely,
The Vestiaire Collective Team

Rated 2 out of 5 stars
Verified

Lost my parcel

Not their fault, but Chronopost lost the shoes I sold. Tracking hadn’t updated for a week so I contacted Vestiaire support. After a month of ”investigation” and copy&paste-emails, they told me that it’s lost. Still got the money tho but not a very good experience.

8 October 2025
Rated 5 out of 5 stars
Verified

Easy and fast way to give clothes a…

Easy and fast way to give clothes a second life

6 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Iuliia,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 5 out of 5 stars
Verified

Absolutely love the Jacket

Absolutely love the Jacket. Incredible quality and super speedy delivery. Thank you so much!

7 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Claire,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 5 out of 5 stars
Invited

Vestiaire Collective

Great experience from start to finish. Fantastic communication, very professional.

13 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Marie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 1 out of 5 stars

I sold a designer bag through Vestiaire…

I sold a designer bag through Vestiaire Collective, and it’s been over a month with no payment. Customer support keeps sending automated responses and no one seems to actually read my messages. Totally unacceptable for a luxury resale platform.

15 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Max Mara Patent Clutch

Leather is beautiful and very soft.
It’s the perfect size for a night out.
Love it 😍

6 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Zoë,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 5 out of 5 stars
Invited

quick and easy

quick and easy

14 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Allison,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 5 out of 5 stars
Verified

Very good service

Very professional service with fast delivery and relevant products

7 October 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Ioana,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

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