1st Formations Reviews 22,524

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's services, highlighting the speed, smoothness, and reliability of the entire process. People feel that the company offers inclusive packages and provides all the necessary information to start a business. Consumers also value the professional-looking information packages and the additional benefits that come with the service. The staff is cooperative and helpful, promptly addressing any queries or issues that may arise. Reviewers are impressed by the speed and efficiency of the team, as well as their professionalism and patience in answering questions. The user experience is also highly regarded, with customers finding the website easy to navigate and the instructions clear at every step.

Based on these reviews

Rated 5 out of 5 stars

Excellent and prompt service all round. Starting up a business can seem daunting in terms of paperwork but 1st Formations made it all easy. Andrew Morris AM Premium Ghostwriting Limited

Company replied

Rated 5 out of 5 stars

I’ve used 1st Formation services for more than three years now. Simply, With a solid system, you can’t fail! The first formation team developed an efficient online system with outstanding team support... See more

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Rated 5 out of 5 stars

I cannot recommend 1st Formation highly enough. From start to finish, the process of setting up my limited company was seamless, efficient, and surprisingly stress-free. Their website is incredib... See more

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Rated 5 out of 5 stars

I had a great experience with 1st Formations. Everything was simple, clear, and fast. The platform is easy to use, the instructions are straightforward, and the whole process took far less time th... See more

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Rated 3 out of 5 stars

We picked 1st Formation after comparing a few options because they seemed reliable and offered good services. Their customer service is nice, but the actual work they delivered was a bit disappoin... See more

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Rated 5 out of 5 stars
Verified

The company offers a range of options for company start-up up, I went for the full package and they.bundle such a great lot of additional things with it. They are so quick at registering everything wh... See more

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Rated 5 out of 5 stars
Verified

The process of company formation was very clearly explained and there was ample guidance as one went through the step by step stages. There was also clear signposting to the additional help that was a... See more

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Rated 5 out of 5 stars

I formed my company through 1st Formations. The process was very swift and our Confirmation Statements were always filed correctly annually. Recently I needed to make several changes to the Company an... See more

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Rated 5 out of 5 stars

The process from start to finish was smooth and simple. Easy to follow steps and quickly set up. Staff were polite and helpful. Thoroughly recommend this service.

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Rated 5 out of 5 stars

Everything went very smoothly from start to finish. The website was easy to navigate, and the instructions were clear at every step. The customer support team responded quickly and provided helpful, p... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fast, smooth, and completely hassle-free I set up my company through 1st Formations and the whole process was incredibly easy from start to finish. The online system was clear, quick,... See more

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Rated 5 out of 5 stars

1stFormations have been a major support in my role maintaining a UK entity for our company. Yana, our point of contact, was exceptionally helpful, and was able to resolve most of our issues with jus... See more

Company replied

Rated 5 out of 5 stars

1st Formation assistance in the registration process of my company was helpful. They got my company registered within days without myself going through any stress. It doesn’t end there with them after... See more

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Rated 5 out of 5 stars

The whole experience has so far been amazing from start to end. Team members cannot do enough for you and for me personally, they made what I thought to be a very confusing process just so easy. I wou... See more

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Rated 5 out of 5 stars

Setting up my company through 1st Formations has been such an easy and straightforward experience I can’t praise them enough. I ordered the All Inclusive Package and for the price, you get so much... See more

Company replied

Rated 5 out of 5 stars
Verified

I've formed MANY companies through 1st Formations. It used to take a day or 2, but it can take a bit longer now because of all the anti money laundering checks and Companies House cracking down. I thi... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent Service – Fast, Smooth, and Reliable! The service was great from start to finish – very fast, very smooth, and everything I needed was included in the pack. I had no issues at all, and... See more

Company replied

Rated 5 out of 5 stars

UPDATE: i was contacted by shan in regards to my issue and it was resolved almost immediately, which i very much appreciate. It was fast and very helpful and my query was investigative in a professi... See more

Company replied

Rated 5 out of 5 stars

The process has been really easy. I feel like I've not really had to do any thinking at all. 1st formations has provided me all the information I need, alongside great & professional looking info... See more

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Rated 5 out of 5 stars
Verified

This company provided me with the facilities to see the forms, fill them out carefully, and do it easily. That's why I chose this company and will use it again in the future if needed. I would like to... See more

Company replied

Rated 5 out of 5 stars
Verified

1st class service, fast, friendly, efficient and professional. The job was done before I even realised all was ready for us to use. Hats off to 1st Formations , very grateful.

Company replied

Rated 5 out of 5 stars

I had an excellent experience with 1st Formations, thanks to Yana Yaneva, my account manager, and the whole team! Their fast replies and efficient assessments made everything so smooth, and the overal... See more

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Rated 5 out of 5 stars

I had a bunch of administrative changes I needed to make to my company, which involved filing 7 separate documents to companies house. I was recommended the secretary service which comes with 15 compa... See more

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Rated 5 out of 5 stars
Verified

Simple, straight forward and honest approach. Much cooperative staff. No one is perfect, but at 1st formations the are perfect to join you to discuss and dissolve issues if any arise.

Company replied

Rated 5 out of 5 stars
Verified

I used 1st Formation to register my company and set up the bank account. The process was quick, clear, and professional. Everything was handled smoothly, with great communication from start to finish.... See more

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Rated 5 out of 5 stars

Saba has been our account manager for over a year and she is polite, helpful and very responsive. I would highly recommend 1st Formations to any new business looking to form a company.

Company replied

Rated 5 out of 5 stars
Verified

I am very satisfied with the services provided by 1st Formations. The process of registering my company was smooth, clear, and fast. The team was always responsive and supportive, answering my... See more

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Rated 5 out of 5 stars
Verified

Super fast, quick and easy! Really glad I went with them, even though they are slightly mroe expensive than other companies. But I understand why. They got things done very quick and their site was... See more

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Rated 5 out of 5 stars

The services offered are excellent. The team works fast, reliable and friendly. I use their services for all my UK companies. Thank you

Company replied

Rated 5 out of 5 stars

I’ve been using 1st Formations’ Full Company Secretary Service and I’m very impressed with the support and efficiency of their team. Mohamed has been extremely helpful and professional — he provi... See more

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Rated 5 out of 5 stars
Verified

Excellent service! Their partnerships with other parties helps you get your business up and running very fast.

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Rated 5 out of 5 stars

It was an excellent and swift process, I was a great experience with good communication very active response to worries. I will recommend 1st formation to anyone who which to register a business.

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Rated 5 out of 5 stars

All the the information I need one call or email away. Love all the updates I get to ensure I understand what needs to be done.

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Rated 5 out of 5 stars

Professional all the way through and the staff were very helpful when I had minor queries. Highly recommend 1st Formation

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Rated 5 out of 5 stars

1st formations was recommended to me, and honestly, I have no regrets. Everything went on smoothly, and I will definitely refer. You guys are the best. Thank you

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent and Fast Service The work is always completed very quickly and professionally. Communication is clear, and everything is handled smoothly. I highly recommend this company to any... See more

Company replied

Rated 5 out of 5 stars
Verified

A very efficient service. Everything as advertised. Ready to trade within 24 hours. Thank you.

Company replied

Rated 5 out of 5 stars

A supportive, professional approach from 1st Formations from day one. Much apprecaited!

Company replied

Rated 5 out of 5 stars
Verified

I would like to thank all the help I promise and very professionally granted by the company: 1stformations.co.uk, I am very impressed by the speed, the quality of all acts and processes at the most pr... See more

Company replied

Rated 5 out of 5 stars

I decided to use 1st formations as it showed inclusive packages when setting up my business. I’ve rated them 5* as I had meltdowns when arranging the information required for companies house, made... See more

Company replied

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Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Abolsutely horrific customer service

Abolsutely horrific customer service. Nobody replies for days and when they do it's irrelevant to the problem. No help whatsoever. The "24 hours" they claim it takes to open a company is a complete LIE! I bought the most expensive package from them and it's been a week now that I haven't even had my identity verified because they keep sending broken links!!!! STAY AWAY FROM 1ST FORMATIONS!

10 December 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your review.

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I have requested details from you in order to discuss the matter further. In the meantime, please accept our apologies for any inconvenience caused.

I look forward to hearing from you soon to discuss any outstanding issues.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

System tweaked

The team at 1st Formations did a great job sorting out my company formation, customer service was excellent.

2 December 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review - Shan at 1st Formations.

Rated 5 out of 5 stars

Setting up ClubWiz Ltd

Setting up ClubWiz Ltd with 1st Formations was incredibly smooth. The whole process was straightforward, and the Privacy Package gave us a professional registered address. Highly recommend for anyone starting a UK limited company.

2 December 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Amit! - Shan at 1st Formations.

Rated 5 out of 5 stars

1st formation takes away the headache away…

First formations takes the headache away from you upon opening a business and all the paperwork side of things to set up. It was quick and easy to do online and there is a phone number if you need help (which I had a couple of questions; which were answered promptly).

They have many options to serve many types of new business. I got everything I needed by email within a couple of days.

8 December 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent and prompt service all round

Excellent and prompt service all round. Starting up a business can seem daunting in terms of paperwork but 1st Formations made it all easy.

Andrew Morris
AM Premium Ghostwriting Limited

1 December 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Andrew! - Shan at 1st Formations.

Rated 5 out of 5 stars

Rapid Responses, Streamlining Companies House Processes

1stFormations have been a major support in my role maintaining a UK entity for our company. Yana, our point of contact, was exceptionally helpful, and was able to resolve most of our issues with just a few phone calls.

1stFormations help to avoid any issues with submissions when dealing with Companies House, saving significant time and cost for the various administrative processes.

28 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations

Rated 5 out of 5 stars

Quick, easy and excellent service

The process from start to finish was smooth and simple. Easy to follow steps and quickly set up. Staff were polite and helpful. Thoroughly recommend this service.

25 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review! - Shan at 1st Formations.

Rated 5 out of 5 stars

It was an excellent and swift process

It was an excellent and swift process, I was a great experience with good communication very active response to worries. I will recommend 1st formation to anyone who which to register a business.

18 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments, Joseph! - Shan at 1st Formations.

Rated 5 out of 5 stars

I cannot recommend 1st Formation highly…

I cannot recommend 1st Formation highly enough. From start to finish, the process of setting up my limited company was seamless, efficient, and surprisingly stress-free.

Their website is incredibly clear and easy to navigate, guiding you through each step without any confusing jargon. After comparing a few services, their pricing was transparent with no hidden fees, which was a major plus.

The real standout, however, was their customer service.

21 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you very much for your kind comments! - Shan at 1st Formations.

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. Before placing my order, I contacted 1st Formations (Ticket #2339574) specifically to confirm whether I was eligible and if my situation as a Tunisian resident would be accepted. Their reply did not warn me about any country restrictions. Based on their pre-order email, I proceeded with the payment in good faith.

Right after I paid, my order was suddenly cancelled due to internal restrictions that they failed to disclose beforehand. This refusal came after I had clearly asked the support team for confirmation. This is unacceptable for a professional formation agent.

Although the refund was eventually completed, the process showed a serious lack of transparency and poor communication. I do not recommend this service for non-UK clients who expect upfront clarity and honest information before committing financially.

25 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to share your feedback.

I’m glad we were able to discuss your concerns and reach a positive resolution. First and foremost, I sincerely apologise for the delay in responding to your email. Unfortunately, you emailed our technical team instead of our customer service team, which meant it went unanswered. As a result, we did not confirm, nor indicate, that Tunisia was an eligible country.

Regarding eligibility, I can see that you purchased our Non-Resident Package. We display a full list of eligible countries on our website, which can be found under “FULL LIST” on the package page. I apologise if this information was missed.

In addition to publishing an eligibility list, our system is designed to prevent payments from being processed if a billing address from a non-eligible country is entered. You should normally see an on-screen message advising this. This issue is currently being investigated with our technical team to understand how the payment was able to be processed.

I apologise for any inconvenience this may have caused. If you have any further questions, please don’t hesitate to reach out to me directly. I’m here to help.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 1 out of 5 stars
Redirected

FRAUD, CHEATING, LIES (DON'T BELIEVE THEIR MANY GOOD REVIEWS)

it's a lie, cheating and fraud, !!

I never thought there was such bad customer service!!

I have placed an order with them to set up a company which they market themselves with is easy and simple. it is the most difficult process I have seen in a long time.

The order number has been sent to them. they have withdrawn the money.

They say they should have sent me a PVC number but they haven't and I have tried to contact them and no one can answer me or help me further

STAY FAR AWAY FROM 1ST FORMATIONS, CHEATING FRAUD!

Order Number: 5556149

24 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to share your feedback regarding your order.

As discussed in our previous correspondence, recent changes introduced by Companies House now require applicants to complete identity verification before a company formation can be submitted. This involves Companies House issuing a PVC code directly to you.

Unfortunately, Companies House experienced an unexpected technical issue which caused a delay of approximately four working days in issuing these codes. As this process is fully managed by Companies House, the delay was outside our control, however, we monitored the situation closely and kept you updated throughout.

I’m pleased that, despite the setback, we were able to move your application forward as quickly as possible once the issue was resolved.

We’re delighted that everything is now in order, and we truly appreciate your patience and understanding during the process. Should you need any further assistance in the future, our team is always here to help.

Kind regards,
Shan Creed
Service Improvement Manager

Rated 2 out of 5 stars

No post being forwarded

Im not sure about this company anymore. I've had no post forwarded to me all year for my business and they claim not to have received any. In the past I had about 10-12 items of post a year and I cannot believe it would have dropped to zero. Very concerning and not easy to check if any post is missing

21 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your time on the phone.

Thank you for taking the time to share your concerns about your mail. I’m glad to reassure you that everything on your account is fully in order. All services are active, and your mail is being received and forwarded as normal. Anything addressed to you will continue to be handled promptly.

I completely understand why it might have seemed like there was an issue, and I appreciate you checking in. After reviewing your account, I can confirm that there is nothing to suggest that any mail has been withheld or rejected.

Your company remains fully compliant, so there would be no reason for Companies House to contact you other than for overdue reminders about accounts or confirmation statements and neither of those applies to you at this time.

The only other routine correspondence you would typically expect is the annual Corporation Tax reminder. Based on the timeline of your account, we have consistently received and forwarded these letters each time these items have been received, including last week, without any delays or interruptions.

I’m glad we were able to clarify that there is no issue with your account. I’m sorry to see that your rating was affected by a mail concern that we’ve confirmed was not related to any problem on our end.

If you have any further questions or need assistance, please don’t hesitate to reach out to me directly. I will be your dedicated point of contact for any future queries.

We look forward to continuing to support you and building a strong business relationship moving forward.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

Excellent service

Excellent service. Well organised, professional and supported with good communication.

20 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Ashley! We are so pleased to hear you are happy with our service! - Sophia at 1st Formations

Rated 3 out of 5 stars

Good overall but can do better

We picked 1st Formation after comparing a few options because they seemed reliable and offered good services. Their customer service is nice, but the actual work they delivered was a bit disappointing.

They got our shareholder names wrong at first, and then rejected our proof of address even though it should’ve been fine. We ended up having to call them to double-check things because the email communication wasn’t great. But once we called, the lady we spoke to was super helpful.

Overall, they’re trustworthy, just be ready to be patient and expect some human mistakes. If emails get confusing, definitely give them a call. Our experience was okay, but they really need to pay more attention to details and speed up their communication.

17 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to share your experience with us, Pauline. We truly appreciate your honest feedback, and we’re disappointed to hear that parts of the process did not meet your expectations.

Firstly, we want to apologise for the inconvenience caused by the initial rejection of your proof of address. The document was declined due to the date being unclear, but we appreciate your understanding and swift clarification, which allowed us to move forward promptly.

We also regret any confusion around the name discrepancy. As you created your account under one name and submitted your order using the name shown on your passport, our system detected this was in fact two separate people, which is why two separate verification requests were issued. We understand this may have felt frustrating, and we’re sorry for any confusion this caused.

We’re glad to hear that our phone support was helpful and that your order was ultimately submitted. With that being said, we recognise that our email communication could have been clearer and faster. We take all your feedback seriously and are working to improve our processes to provide a smoother experience for all our customers.

Thank you again for your patience and for giving us the opportunity to assist you.

Kind regards,
Sophia Petrou
Head of Customer Services

Rated 5 out of 5 stars

The services offered are excellent

The services offered are excellent. The team works fast, reliable and friendly. I use their services for all my UK companies. Thank you

17 November 2025
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind review! We are so pleased to hear you are happy with our services! - Sophia at 1st Formations.

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