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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience and ease of use of the service, highlighting its effectiveness in France, Spain, and other European countries. People find that the device works perfectly, simplifying journeys and saving time by allowing them to pass through tollbooths quickly. The application is also well received, with consumers finding it easy to use. Consumers report prompt order processing and fast delivery. The device is easy to install and use, working seamlessly from the first time. Many reviewers recommend the service, emphasizing its value for money and stress-free travel experience. However, some consumers have reported issues with payments and the app, along with occasional difficulties in reaching customer service.

Based on these reviews

Rated 4 out of 5 stars
Verified

Quel plaisir d'économiser le temps des files au péages en fortes périodes... En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...

Company replied

Rated 5 out of 5 stars
Verified

Bip & Go app. Unfortunately there is always a error warning when I open the app, this should be fixed. I have updated the app but the warning still shows! It takes a long time for the toll charg... See more

Company replied

Rated 5 out of 5 stars

Great experience. Used the service for a European road trip and was totally worth it to reduce the stress of travelling in France, Germany and Italy. We avoided queues on some tolls, even availed of p... See more

Company replied

Rated 5 out of 5 stars
Verified

very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more

Company replied

Rated 5 out of 5 stars
Verified

Was a little scepticle at first, because of other reviews about positioning the tag on your window. But it works perfectly! Charges are visible in your account. I'm keeping this one.

Company replied

Rated 5 out of 5 stars
Verified

Simple and very useful I ordered the toll device for France, Italy, Spain and Portugal as I am frequently traveling by car to France and Italy. The device is working perfectly and instead of waiting... See more

Company replied

Rated 5 out of 5 stars

I've been driving in France and Spain for many years without a telepeage and thought it time I got one. A few choices out there but I went for Bip and Go as they seemed to offer the best value for m... See more

Company replied

Rated 5 out of 5 stars
Verified

After years of using a competitor version we updated to a multi country disc. Absolutely fantastic - app and all work fine - tested in France and Spain.

Company replied

Rated 3 out of 5 stars

EDIT After leaving my review we unsurprisingly received an email response to my many chasers for the units. They were miraculously dispatched the day I left my review (21 working days after I initia... See more

Company replied

Rated 3 out of 5 stars
Verified

Prix exorbitant quand on a perdu son badge et qu'on souhaite le renouveller. Le tarif passe à 46€ et la simple annulation du badge coûte 30€.

Company replied

Rated 3 out of 5 stars
Verified

I am not sure because I have no visibility if the box worked or not at Italian telepass station. I am afraid to have not been registered. That makes me nervous what I have to expect when I am going ho... See more

Company replied

Rated 5 out of 5 stars
Verified

No issue , fast service as advertised, box received within 3 days as advertised . The opposite experience of Ulys which never come and have a long list of excuse for not doing their job or to fulfil... See more

Company replied

Rated 4 out of 5 stars
Verified

The iOs Login into the App does not work with iPhone 13 to check the péage monitoring. At least with a german keyboard, but the web interface works.

Company replied

Rated 4 out of 5 stars

As many reported took the money and radio silence after that. Tried to reach out to customer service multiple times but no luck. Update. After about two weeks i finally got a reply. Tag seems to w... See more

Company replied

Rated 5 out of 5 stars
Verified

facilite grandement les passages de péage, grand sceptique à la base, je suis fan desormais

Company replied

Rated 5 out of 5 stars

Easy to use web site, prompt to process order, easy to select options and prompt delivery - despite issues with shipping to the UK. Would recommend over other suppliers

Company replied

Rated 5 out of 5 stars
Verified

Works perfectly in France!! Absolute must for people crossing France 1-2 times every year. Now testing in Spain.

Company replied

Rated 5 out of 5 stars
Verified

Travelled several countries and works great! Fast lane (30km) never failed, so I could not have made a better choice!

Company replied

Rated 5 out of 5 stars

Great value, easy app, only point, not able to reach a customer service department easily, however once a response was received, concern resolved swiftly.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, fast delivery and worked flawless in France and Spain on my trip.

Company replied

Rated 5 out of 5 stars
Verified

I find this service very convenient. The pricing however. Not so much. If you don’t use Bip&Go for 12 months, there’s a 10€ fee! WHY?

Company replied

Rated 5 out of 5 stars
Verified

Top Service, good product for the countries I am travelling by car normally

Company replied

Rated 5 out of 5 stars
Verified

Although shipment was not traceable the BipAndGo arrived quick en worked perfect

Company replied

Rated 4 out of 5 stars
Verified

smart & lean I hope it will function in reality as promised. Vive la France

Company replied

Rated 5 out of 5 stars
Verified

Easy to use Bip and go. Only at some Toll Stations you must know "30km/h sign & a t" is your slot to choose, not the t without 30km/h.

Company replied

Rated 5 out of 5 stars
Verified

Fiable, sûr et un gain de temps non négligeable

Company replied

Rated 3 out of 5 stars
Verified

It took way too Long to send the package from France to Germany. It arrived 3 days too late

Company replied

Rated 5 out of 5 stars
Verified

Easy process to submit your order, good follow up information and quick shipment.

Company replied

Rated 5 out of 5 stars
Verified

Great experience, fast shipping, easy installation and great to smoothly navigate through the gates.

Company replied

Rated 4 out of 5 stars
Verified

Inscription et réception rapide du badge. Facturation détaillée et simple de lecture

Company replied

Rated 5 out of 5 stars
Verified

We're very pleased with Bip&Go. It works well and makes our trips faster and more enjoyable.

Company replied

Rated 5 out of 5 stars

We moved to France 3 years ago and immediately subscribed to this amazing system. We travel around France extensively and it is a must for us and it makes our journeys easier. Thank you

Rated 5 out of 5 stars

Works without fail. In Spain also includes many car parks. Perfect! Plus excellent reporting capabilities providing full details of expenditure. Keep it up!

Rated 3 out of 5 stars

Bought this badge back in February for a trip to France in August. Everything was set up correctly received the badge and set up my direct debit with them and they took my payments fine. About... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for coming back to me, yes today I had a luck to talk with someone, and they are very helpful.. was fast and efficient.

Company replied

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Company details

  1. Mobility Equipment Supplier
  2. Car Equipment Accessories Store
  3. Toll Booth

Written by the company

Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Great experience and easy to use

Great experience and easy to use. Nice and comfortable service on the highway. I use in Italy and France.
Please don’t change the service and the app.

22 June 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars

Rubbish

I ordered my bio and go on 22 August. It came in 23 September. I was in Spain, after driving through France.
I did not return to UK until 3 October.
You cannot call them and their website is absmal.DO NOT Use

29 August 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Highly recommended

Highly recommended, makes traveling so much easier!

13 June 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and your feedback 😊.
The Bip&Go team

Rated 5 out of 5 stars
Verified

Easy to use

Easy to use, worked well and just relax at the pay stations.

22 September 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 5 out of 5 stars
Verified

Easy

Easy
super System

26 September 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and your feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us and share your feedback.
You can find the full cancellation procedure in our FAQ: https://www.bipandgo.com/aide/souscription/retractation-resiliation/
Our customer service team is available to provide any further information you may require by telephone from Monday to Friday between 8am and 7pm and on Saturdays between 9am and 5pm on (+33) 09 708 08 765.
The Bip&Go team

Rated 1 out of 5 stars

Ordered on 22 August 2025think before you buy still not…

Ordered on 22 August 2025 still not received it have already travelled through France so will be asking for money back. There is no way to contact them have tried through the web site that is a waste of time. Think before you buy.

19 September 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,

Thank you for taking the time to write to us.

We apologize for this experience, which does not meet the level of satisfaction we strive to provide our customers. We place great importance on offering you a service that is perfectly tailored to your expectations.

We guarantee that your order will be shipped within 72 business hours of placing your order. Delivery times vary depending on the postal service, ranging from 3 to 4 days (business days) for France and approximately 10 days for other countries, to the desired mailing address.
If you still haven't received your order within these timeframes, please don't hesitate to contact our customer service team by phone Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m. at (+33) 09 708 08 765.
The Bip&Go team

Rated 5 out of 5 stars
Verified

Perfect

Did what it needs to do

13 September 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 4 out of 5 stars
Verified

Gain de temps mais stress occasionnel

Quel plaisir d'économiser le temps des files au péages en fortes périodes...
En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...

6 September 2025
Bip&Go logo

Reply from Bip&Go

Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go

Rated 5 out of 5 stars
Verified

Super....

Es läuft....

9 September 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to leave a review.

We hope your experience with the Bip&Go badge lives up to your expectations when you have the opportunity to use it.

The Bip&Go team.

Rated 1 out of 5 stars

absolute nightmare of a company to deal…

absolute nightmare of a company to deal with - website experience is from 1995 and customer support is virtually non-existent.

12 September 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us.

We are sorry that your experience did not meet the level of satisfaction we strive to provide to our customers.

We will certainly take your comments into account, as they enable us to improve the quality of service we provide to our customers.

In your situation, we invite you to contact our Customer Service team by telephone on (+33) 09 708 08 765, open from 8am to 7pm Monday to Friday and from 9am to 5pm on Saturdays, or via the messaging service in your customer area.

The Bip&Go team.

Rated 5 out of 5 stars
Verified

Error warning on Bip & Go app

Bip & Go app.
Unfortunately there is always a error warning when I open the app, this should be fixed. I have updated the app but the warning still shows!

It takes a long time for the toll charges to show on the app, a faster response would be appreciated.

26 August 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
It will be corrected in the next update.
The Bip&Go team

Rated 4 out of 5 stars
Verified

smart & lean

smart & lean

I hope it will function in reality as promised.

Vive la France

7 September 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 5 out of 5 stars
Verified

Easy to use

Easy to use, quick passing on toll ports.

5 September 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team

Rated 5 out of 5 stars
Verified

Great way to travel

Excellent device, and card.

27 August 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars
Verified

Biggest scam ever

Biggest scam ever, not one time does i work, i must every time take the scanner, it dont work automaticly, app is signed as a error

10 August 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us.
If you have encountered a detection issue, there may be several reasons for this:

- Your badge is not positioned correctly. Please follow the instructions in the explanatory videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/

- If your vehicle has a windscreen with a non-thermal area, the Liber-t Bip&Go badge must be positioned there in order to be detected. Please refer to your dealer's instructions.

- If your vehicle has a panoramic windscreen, the Liber-t Bip&Go badge must be positioned on the triangular window on the driver's side for better detection. Refer to your dealer's instructions.

- The toll barrier has a technical fault. In this case, please report it to the motorway company concerned.

The Bip&Go team.

Rated 1 out of 5 stars

We have just returned home only to…

We have just returned home only to discover that this company has charged us twice, despite the fact that their service never worked as promised. From the very beginning, our tag was faulty — we immediately reported this through both email and the app, and even attempted to call their customer service from Calais, which turned out to be a complete waste of time.

Despite following all instructions, we kept the tag on the windscreen throughout our journey down to Spain. At no point did the tag register, no barriers opened, and every single time we had to pay manually with our credit card. A day or two into the trip, we suddenly lost access to the app altogether and could no longer log in. At the time, we didn’t worry too much, assuming the issue was being resolved.

Now, upon our return, we are shocked and outraged to find that this company has the audacity to charge us an excessive amount of money for a service that was never provided. Not only have we been double-charged, but we have been treated with utter disregard as paying customers. This is completely unacceptable, and we demand immediate clarification, reversal of all incorrect charges, and a formal explanation for this appalling experience.

30 August 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us.
If you have encountered a detection issue, there may be several reasons for this:

- Your badge is not positioned correctly. Please follow the instructions in the explanatory videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/

- If your vehicle has a windscreen with a non-thermal area, the Liber-t Bip&Go badge must be positioned there in order to be detected. Please refer to your dealer's instructions.

- If your vehicle has a panoramic windscreen, the Liber-t Bip&Go badge must be positioned on the triangular window on the driver's side for better detection. Refer to your dealer's instructions.

- The toll barrier has a technical fault. In this case, please report it to the motorway company concerned.

If you require further information,
please do not hesitate to contact us via your subscriber area or by telephone on (+33) 09 708 08 765, Monday to Friday from 8am to 7pm and Saturday from 9am to 5pm.

The Bip&Go team.

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