FloraQueen Reviews 88,296

Very disappointing experience. I paid extra to ensure on-time delivery for a special event, yet the flowers arrived four days late. The bouquet was extremely small for €80, and the roses were already... See more

Please do not order from them . After waiting the whole day for the flowers to be delivered for an important birthday they kept writing me emails that the flowers are in transit , but it was 10 PM... See more

I cannot believe how they're still trading, the customer service is non existent, they tried to deliver not only to the wrong address but the wrong city, they overcharged me £20 without an explanation... See more

Floraqueen takes orders and doesn't send the flowers. I contacted Dpd and DHL. The tracking codes given by floraqueen doesn't exist and are fake. They just sent me an email that i can't get a refund w... See more

They changed the delivery date for 3 days later than asked. When you ask for a cancellation and refund, they IA responded and they only can refer you to Terms and Conditions. Very poor or non existent... See more

DON'T ORDER FROM FLORAQUEEN. They have automated answers and doesn't seem to have customer agent that understand english that could interact with customers. My flowers didn't arrive on chosen date a... See more

A complete scam -fraudulent company. Do not order from them. I ordered a bouquet from the US going to France. It was pictured on the website with 9 roses and several other flowers and looked prett... See more

If I could give it 0 stars I will. This company sent my mother dead flowers for her birthday. I have been getting the runaround via email customer service since July 30th! Today alone they asked me fo... See more

Does anyone know how to contact Floraqueen? I ordered flowers and bottles of bubbles for £95 to be delivered in Berlin, Germany , and i am trying to track the delivery. Nothing works, none of the... See more

Paid €90 for a birthday delivery on Mon 22 Sept. Recipient confirms nothing was delivered. Tracking page is a blank template. Two support emails bounced, another got no reply. Phone numbers do not co... See more

Ordered twice for flowers to be delivered to Marbella for my parents special anniversary never arrived. They don’t like problems and don’t now how to resolve them… they are extremely unprofessional…al... See more

FloraQueen does not deliver what it promises. I ordered flowers and chocolates for my mother after surgery. The flowers arrived on the day selected. They did, however arrive wilted, without water a... See more

On 05/09/2025, using order number 80099547, I placed and paid for an order of a bouquet of roses scheduled for delivery on 08/09/2025 in Argentina (Mendoza) for a birthday present. Two days past the p... See more

The only reason I gave one star is because it was the default setting. They do not deserve any stars. This has been the most shocking experience with a florist. Late flowers that arrived wilted. Custo... See more

I sent sympathy flowers to a loved one and the package arrived with broken glass, crushed flowers and the box was saturated with water. The courier told the receiver to decline the package and the... See more

I ordered flowers to be delivered on uk next day, the truth is that they charged me and no delivery at all, no customer service, no reply, no info. When try to send a message to help center on website... See more

What an absolute joke. This order with them made for next day delivery and 2 days later they cannot even hear back from their local supplier why is the order pending. With the previous orders, wh... See more

Avoid this company – Scam-like experience I paid for flower delivery on 6 September with clear instructions to deliver on 9 September to my friend. No delivery was made, no notification was sent, and... See more

I had a terrible experience with FloraQueen and will never use them again. I ordered flowers to be delivered to a family member. The flowers were supposed to arrive on Tuesday, but they didn’t a... See more

I've used FloraQueen for years. Originally a great outfit, they have sadly deteriorated. Missed deliveries, poor flower quality, and a horrifically difficult to use website. For my most rec... See more

I was scammed by FloraQueen! Do not use this service! I have ordered two times the same product from two different accounts: as the first product was never delivered (although the status mentione... See more

I want to tell you that thé quality of The Flowers is good , The box and papier around The bouquet is very Nice . I just want to tell you that for a premium bouquet it is small … Even if you do... See more

We ordered what appeared in the product page to be a big and beautiful flower bouquet, and received a small one, probably 1/3 of the advertised one. When we complained, the response from Floraqueen wa... See more

This is the worst flower company I have ever dealt with. I ordered flowers for my girlfriend’s birthday, paying €75. Not only did they fail to arrive on time, completely missing her birthday, but... See more

Ordered and confirmed on a specific date not only were they late and missed my wife’s birthday but they were three days late and said it’s not their problem because they don’t control delivery. Absol... See more

ACHTUNG BETRÜGER!! Vestellung vor über 2 Monaten getätigt bis heute keine Blumen angekommen, mein Geld wird nicht zueück überwiesen, niemand meldet sich mehr bei mir NICHT BRSTELLEN!! Ich hoff... See more

I paid for flowers that were not delivered. Even one week after the original date of delivery, no flowers were delivered. Nonetheless, FloraQueen did not reimburse me. This is fraud.

I ordered flowers from FloraQueen for delivery to a hospital in Berlin on Sunday. This was meant for a special, emotional occasion. It is now past 9 PM, and the flowers have not been delivered. There... See more

I put only 1 star because i cannot put 0 stars. My order never got delivered to my recipient, I payed 85 euros and the order never got delivered or got ready for delivery. When i noticed it was late... See more

I should have read the bad reviews on trustpilot and not believed the stars on their website. The flowers of the 70€ Premium Eternal Hope bouquet were partly rotten and way smaller than they look on t... See more

Dear guest if you decided to check review about this 'FloraQueen' company first it means you are very lucky! Never ever use this delivery. The worst flower delivery i have ever met. - It is almost... See more

Order was placed on Monday and was supposed to be delivered on Wednesday. Today is Sunday and flowers are not delivered yet. I did not get any help from the employees at all. Yesterday evening I... See more

Ordered £93 worth of flowers a month in advance for my mother’s birthday to be sent to Belgium. They are now two days late and I’m still waiting for them to be delivered! No explanation of the delay... See more

I cannot recommend Floraqueen. I placed an order a week ago, yet nothing has been delivered. The flowers were intended as a gift for my mother, who will soon be leaving the holiday destination, making... See more

My mom ordered flowers for them to deliver on August 1st.... we are still waiting. They said that they tried calling me - i didn't get any message or call or voicemail. Mind you, i live in a condo w... See more

I paid for a “delux” bouquet of flowers to arrive on a specific date for a specific occasion,which was not met. 3 days later and still no sight of my purchase. Attempts to interact with their customer... See more

Paid for flowers that never arrived. Delivery date kept changing and the chosen day has already passed. Very unprofessional – would not recommend, if you want your flowers to be delivered. SCAM!!

I ordered a bouquet of flowers called Waterfall Sunset Roses and Chrysanthemums. The picture of the bouquet, on the website, was beautiful and had over 20 flowers in it, I also selected that the bouq... See more

!!!0/5 STARS! HORRIBLE! Waste of money!!! Order number: 80096103 I never even received the flowers! They did NOT ship them on the promised day and have NO functioning customer service. There w... See more

Terrible service. Ordered a bouquet to be delivered to Tenerife. Order has disappeared. No communication from the company to inform me at all and impossible to get any response from the company. Do... See more

I ordered a bouquet and card to be delivered to my girlfriend in Mallorca , paid for delivery date of September 10th , September 11th comes and they claim it had been delivered at 10:58am September 11... See more

I needed a same-day order and chose this company because the website explicitly stated it was possible. I placed the order at 6 AM and it was instantly confirmed—but for the next day! When I conta... See more

They didn't deliver what I paid (and not a little) and even worse they haven't even tried to help or to give me options. Don't waste your money they probably won't even refund me. Incredibly bad ser... See more

I ordered for a delivery for a wedding anniversary, and the flowers didn't come... I can't cancel the order and they can't refund me. Complete rubbish service.

the parcel was delivered to a neighboring house and thrown over the fence, rather than handed over to them. The recipient was looking for it all day! There was no birthday surprise(((

I had a very bad experience with FloraQueen. First the status of delivery showed delivered but it wasn’t actually delivered. When I took this up with them all they said was that they were getting in t... See more

I placed an order with FloraQueen for delivery in Spain and ran into a frustrating situation. I specifically chose the delivery date as 30 September, but the order showed a delivery window of 29... See more

Ordered flowers for a 15th business anniversary. Flowers did not arrive on promised day. Flowers did not arrive the next day. Absolute disappointment. Asked for a refund which has been denied...... See more

My product wasn't delivered and when I emailed them about it, they completely ignored my email. They only look at positive emails. Also when I tried to write a review and theor website, I wasn't all... See more

It's a blatant cheating. I paid 95 euros for flowers that have never been delivered. No replies, no refund. Probably nobody is suing them before the court because the cost for a lawsuit is higher than... See more