FurnitureboxUK Reviews 9,034

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the furniture, noting that items are well-built, sturdy, and often exceed expectations based on online images. Consumers appreciate the stylish designs that complement their homes, with many specifically mentioning how the furniture has transformed their living spaces. People highlight the efficient delivery service, often receiving their orders quickly and well-packaged. The assembly process is generally described as easy, with clear instructions and even spare parts included. In cases where issues arose, such as incorrect orders or damages, the company's customer service is commended for being friendly, helpful, and quick to resolve problems, often going above and beyond to ensure customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

We ordered 6 dining chairs which came in 3 boxes of 2 - one delivery brought one box, second delivery brought 2 boxes, both on the same day. No problems at all. We assembled the chairs which was strai... See more

Company replied

Rated 5 out of 5 stars
Verified

First of all I live in Belfast N.Ireland and when I discovered the high delivery charges I almost did not make a purchase,,customer service replied to my email and because the 15% offer was still ther... See more

Company replied

Rated 5 out of 5 stars
Verified

We were extremely pleased with the service e received. From making the order to receiving it was so easy and the customer service guy I spoke to initially before ordering online was just so helpfu... See more

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Rated 5 out of 5 stars
Verified

Here is a company that actually treats its customers as if they are valued!! Delivery was fast. I had to phone them re very slight problem with the chairs. To immediately get through to a polite and h... See more

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Rated 5 out of 5 stars
Verified

The simple yet striking style of our new Giovani table and Murano chairs has instantly transformed our dining room. The entire set is of high quality at very reasonable cost. It was simple and spee... See more

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Rated 5 out of 5 stars
Redirected

I ordered 2 chairs and a sofa for my new counselling business after being let down by another company. Well I'm so glad I did! From ordering to delivery their service and communication has been outs... See more

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Rated 5 out of 5 stars
Verified

I happened to visit a cafe in Stevenage a few weeks ago and saw these chairs there. I liked them straight away and found them on this website. They arrived really quickly and beautifully wrapped, easy... See more

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Rated 5 out of 5 stars
Verified

Good company to deal with, good communications, really pleased with the chairs, delivery on time and well packaged. Would buy furniture from furniturebox again.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic 😁 Great price , lovely furniture , very easy to order , arrived quickly & easy to assemble , the delivery driver was so nice & helpful arriving when scheduled. I am currently setting... See more

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Rated 5 out of 5 stars

Need to replace faux leather seats on kitchen dining chairs due to wear. Got an immediate response to enquiry and two new seats arrived the next day at a very reasonable replacement charge. Dining se... See more

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Rated 5 out of 5 stars
Redirected

I’ve recently assembled some dining chairs I bought a few months back. I can’t praise Furniture Box highly enough: the packaging was excellent, instructions simple and clear, and there were even a few... See more

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Rated 5 out of 5 stars
Verified

Oval centred side tables. Gorgeous side tables, excellent quality. I ordered wrong colour glass in error, contacted office 1st thing next day, guy was very helpful and managed to change my order with... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a nest of tables from Furniture box after having 2 failed attempts with another two companies. I have to say I'm glad that the third time was lucky because I love my tables, very solitary buil... See more

Company replied

Rated 5 out of 5 stars

I bought a 3 seater Olivia Sofa on the 16th of August 2024. One of the sofa legs recently broke. So I contacted Furniture box and within a couple of days they offered to replace the sofa. They even pa... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent quality table and four chairs. Easily constructed, all components fitted together Nicely. Looks great quality finish. Would certainly buy again from this company. Thanks.

Company replied

Rated 5 out of 5 stars
Verified

Swift delivery. Easy to assemble furniture (even for someone like me who's totally rubbish at that sort of thing!). My table & chairs look very stylish in my new kitchen. Absolutely recommended this c... See more

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Rated 5 out of 5 stars
Verified

We bought 4 kitchen chairs 2 bar stools from Furniturebox Uk. The quality is fantastic, value for money, instructions to put the items together were very easy, good quality stools and chairs, stur... See more

Company replied

Rated 5 out of 5 stars
Verified

used this folks for the first time recently and was not disappointed. Bar stools arrived within 24 hours. I wasn't happy with the colour so due to needing them quickly I got on the phone to them and I... See more

Company replied

Rated 4 out of 5 stars
Verified

Great little locker . I put it together in about 40 minutes and although the door fell off, I soon sorted it. It fits the bill perfectly as well made, feels good quality and is a lovely colour. A st... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous! From ordering, checking out and next day delivery with my well packaged purchases, to the quality and easy build! This table and chairs really compliment my kitchen. Super comfortable cha... See more

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Rated 5 out of 5 stars
Verified

Easy online ordering, speedy delivery. The item, a large mirror, was securely packed and was in perfect condition. The gold frame is subdued and looks amazing. I'm delighted.

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery and very good value for money. My metal storage furniture looks great ! A little tricky to put the flat pack together, but managed it within the time stated. Would not hesitate to buy f... See more

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Rated 5 out of 5 stars
Verified

Ordered a lovely glass bedside cabinet, fantastic quality. Pictures don’t do it justice. The packaging was even top quality and packed so well. I will be ordering more, very professional and great p... See more

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Rated 5 out of 5 stars
Verified

I love my new table, it looks very stylish and compliments my room well. It arrived the next day after ordering, extremely well packed. It took a bit of effort to put together, but after a bit of scre... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery was super fast ,i received the table five days after ordering it. It was so well packaged with polystyrene sheets to protect it. It is a Lovely well built table,that adds the finishing cont... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very happy with the bed I bought. It was cheaper than the same bed through another supplier and had free next day delivery! The bed through no fault of the supplier had a mark on it so I called t... See more

Company replied

Rated 5 out of 5 stars
Verified

Great bed frame!! Solid and relatively easy to put together after a bit of organising. I bought the Declan bed frame having looked at so many different options. For the price I’m very impressed plus f... See more

Company replied

Rated 5 out of 5 stars
Verified

Delighted with my new Dining Table and chairs for m6 kitchen. Ordered and delivered on day I requested. Booked taskrabbit to assemble as I am hopeless at constructing and this was done easily and thr... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service. Ordered 1 day and delivered next and I love my new chairs. Would definitely use Furniturebox in the future.

Company replied

Rated 5 out of 5 stars
Verified

Good efficient service,swift delivery. We’ll made, well packed product very easy to assemble The table and chairs look and oozes quality

Company replied

Rated 5 out of 5 stars
Verified

Love our new dining chairs. Arrived as planned for the day after moving into our new home. Really high quality, easy to assemble and look the part!

Company replied

Rated 5 out of 5 stars
Verified

Excellent service came when they said easy to put together my wife is happy with what we ordered

Company replied

Rated 5 out of 5 stars
Verified

I have ordered 4 velvet, green dining chairs from this company. Delivered within 3 days, easy assembly, very comfortable chairs. Extremely happy with my new beautiful chairs. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

I used this Company as could actually speak to someone in Customer Services. I found them to be friendly and very helpful. Managed to arrange a scheduled delivery which was very useful. There was a pr... See more

Company replied

Rated 5 out of 5 stars
Verified

The ordering process was very efficient and it was easy to choose a delivery date to suit. The chairs were delivered on time and well packaged. The chairs themselves are lovely and very comfortable.... See more

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Rated 5 out of 5 stars
Verified

Excellent service from start to finish. Very efficient. We are delighted with our teddy sofa, it is both stylish and comfortable. A really good choice for our new garden office.

Company replied

Rated 5 out of 5 stars
Verified

Very good service from furniturebox uk. Quality of novara table and milan chairs is excellent. Really pleased with experience and would highly recommend

Company replied

Rated 5 out of 5 stars
Verified

The customer service was amazing. However their courier were hard to contact and didn't turn up on the day they said. I waited another 3 days. Excellent furniture company but let down on delivery.

Company replied

Rated 5 out of 5 stars
Verified

We ordered 6 dining room chairs at 8pm in the evening and were delivered at 9.30am the following morning. The chairs were as described and great value for money.

Company replied

Rated 5 out of 5 stars
Verified

Ordered a selected light for our garden room. Came as expected with no issues. Packed well and communication was good. Will use again.

Company replied

Rated 5 out of 5 stars
Verified

First order and very good experience. Would definitely order again. Great price, fast delivery, well packaged, easy to assemble and good communication. Have already recommended to friends.

Company replied

Rated 5 out of 5 stars
Verified

Next day delivery as promised and lovely, well made furniture. Looks great in our dining area

Company replied

Rated 5 out of 5 stars
Verified

Delivery on time product well wrapped and all complete and no scratches or anything. All in all great customer service

Company replied

Rated 5 out of 5 stars
Verified

Very easy to deal with , great follow up , fast delivery and really good product. Very satisfied.

Company replied

Rated 5 out of 5 stars
Verified

Good product, good price, easy buying experience and communication. Finally, delivered swiftly, so has to be 5 stars.

Company replied

Rated 5 out of 5 stars

Absolutely excellent quality dining chairs , comfortable sturdy well priced fast delivery Keep it up!

Company replied

Rated 5 out of 5 stars
Verified

Brilliant mattress quality and value for money. Can't wait to get in bed!!! Haven't slept so well for years.

Company replied

Rated 5 out of 5 stars
Verified

Great table easy to assemble prompt delivery would highly recommend furniturebox

Company replied

Rated 4 out of 5 stars
Verified

Good storage quick delivery easy assembly

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Good efficient and prompt service

Good efficient and prompt service. Delivered as advised and good product

26 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your lovely feedback! We’re really pleased to hear that you found our service efficient and prompt, and that your order arrived exactly as advised. It’s great to know you’re happy with the quality of your new product too — we always aim to make the whole experience smooth from order to delivery.

We really appreciate you taking the time to share your experience and hope to see you back with Furniturebox again soon!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Excellent value for money

Excellent value for
Money . Extremely pleased with my chairs. Fast delivery. Easy to assemble ,which I managed on my own.
Highly recommended.

Many thanks
Barbara.

2 October 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Barbara,

Thank you so much for taking the time to share your lovely review! We’re delighted to hear that you found your new chairs such excellent value for money and that you’re extremely pleased with them. It’s great to know the assembly was nice and easy too — we always aim to make the whole experience as smooth and enjoyable as possible.

Your recommendation truly means a lot to us, and we’re thrilled you’re happy with both the product and the speedy delivery.

Many thanks again,
Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Excellent product

Excellent product, I am very impressed and the service was excellent also : )

2 October 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your kind review! We’re thrilled to hear you’re impressed with both the product and the service — that’s exactly what we love to hear! Our team works hard to make sure every order runs smoothly from start to finish, so your feedback really means a lot to us.

We’re so pleased you had such a great experience and hope to welcome you back to Furniturebox again soon!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Coffee Table…

I have never used this Company before but will certainly be using them again, excellent products and excellent service, this firm should be proud of themselves, obviously customer orientated which is s plus, very impressed with this Company. *****

2 October 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your wonderful review! We’re absolutely thrilled to hear how happy you are with both our products and our service. It’s fantastic to know that your first experience with Furniturebox has been such a positive one — we always strive to deliver great quality furniture with the best possible customer care, so your feedback really means a lot to the team.

We’re proud to have earned your trust and can’t wait to welcome you back for your next purchase. Thank you again for your kind words and recommendation!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Beautiful item

Very affordable and great selection of furniture items. Loving my coffee table. It’s strong and sturdy. Looks great, would definitely recommend this company and look forward to purchasing from them again.

2 October 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your kind review! We’re thrilled to hear you’re loving your new coffee table and that it’s proving to be both sturdy and stylish — that’s exactly what we aim for. It’s also great to know you found our range affordable and full of choice.

We really appreciate your recommendation and can’t wait to welcome you back for your next Furniturebox purchase!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars

Above and beyond.

Had a issue with a piece of furniture and contacted customer service to see if they could help. They were fantastic.I feel customer service has fell off a cliff in this country since covid but Furniturebox went above and beyond.

16 October 2025
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for taking the time to share your experience! We’re genuinely delighted to hear that our customer service team could step in and resolve the issue so efficiently for you. We completely agree that good service should never be a thing of the past — and it means a lot to us that you recognised the extra effort our team put in to help.

We’ll be sure to pass your kind words on to the team — feedback like this really motivates us to keep up the high standard!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Ordered at 7pm...delivered next day.

Ordered at 7pm...delivered next day.

Goods as expected.

1 October 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your feedback! We’re delighted to hear that your order arrived so quickly — our team works hard to ensure next-day delivery runs smoothly, so it’s great to know it met your expectations. We’re also pleased that your items were exactly as expected.

We really appreciate you choosing Furniturebox and hope you enjoy your new furniture!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Highly Recommend

Have never purchased a table on line before, so phoned the company and spoke with an adviser first. I just wanted to check that if we did not like it once it was delivered there would be no problem returning it. They assured me this would be no problem. Once we recieved the table, it was as advertised and shown on line, and we are extremely happy with design and quality of it and consider it good value for the money. Many thanks

23 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for taking the time to share your experience! We're thrilled to hear that your first time purchasing a table online with us was a smooth and positive one. It’s great to know our team could offer reassurance over the phone, and even better that the table met your expectations in both design and quality.

We’re so pleased you found it to be excellent value for money — that’s exactly what we strive for! We’ll be sure to pass your kind words on to our team.

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Quick delivery and good quality.

Quick delivery and good quality.
Reasonable price and easy to put together

1 October 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your feedback! We're thrilled to hear that your order arrived quickly and that you’re happy with the quality of your item. It’s great to know you found it reasonably priced and easy to assemble too — that’s exactly what we aim for!

We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for years to come.

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Remarkably good company.

Decided to swap a double bed in a spare room to a sofa bed. We looked at many sites. Colour, cost and size being crucial. We came upon your website. Photos and descriptions were clear and accurate. The Bobby Cream Jumbo Corduroy sofa bed caught our eye. Size we needed, colour just right and cost suited our budget. The added bonus when we got to checkout was that we were offered an introductory discount. So we were very happy to order it. The offer of almost next day delivery was outstanding. No having to wait months.
We left a positive comment about the delivery company also. Their service was excellent.

30 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your detailed and thoughtful review! We're delighted to hear that your experience with us was such a positive one — from finding the perfect Bobby Cream Jumbo Corduroy Sofa Bed to receiving it quickly and without hassle. It’s great to know that the size, colour, and price were just right for your space, and we’re thrilled you were able to make use of our introductory discount.

We’re also really pleased that our delivery partners impressed you with their excellent service — we’ll be sure to pass along your kind words. Enjoy your new sofa bed, and thank you for choosing Furniturebox!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars

How online shopping should be done.

Ordered a 120cm round glass table protector because it was significantly cheaper on Furniturebox. I couldn’t be happier, the item was delivered the next day, packaged well and in perfect condition. Very good quality and fits my marble table perfectly. Looks absolutely stunning. Will definitely shop here again.

9 October 2025
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your lovely review! We're thrilled to hear that your 120cm round glass table protector arrived quickly and in perfect condition. It’s fantastic to know you found it to be great quality and that it fits your marble table beautifully — we love when our products add that finishing touch! We really appreciate your recommendation and look forward to welcoming you back again soon.

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Product as described

Product as described. Quick delivery

29 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for taking the time to leave your feedback! We're really glad to hear your item arrived quickly and that it met your expectations. It’s great to know you were happy with both the delivery and the quality of the product. We hope you enjoy it for many years to come!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Navy footstool

Will definitely use again, fast and efficient service and great quality product

30 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your wonderful feedback! We’re delighted to hear you love your Lorenzo chairs and found them easy to assemble. It’s great to know they arrived safely thanks to our careful packaging and prompt delivery. We truly appreciate your recommendation and look forward to welcoming you back for future purchases!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Lorenzo chairs

Lorenzo chairs
Excellent product chairs were easy to assemble and look great. Very well packaged ensured product arrived intact. Prompt delivery. Would definitely use again and recommend.

30 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your wonderful feedback! We’re delighted to hear you love your Lorenzo chairs and found them easy to assemble. It’s great to know they arrived safely thanks to our careful packaging and prompt delivery. We truly appreciate your recommendation and look forward to welcoming you back for future purchases!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Great dining chairs

Great dining chairs, strong & sturdy once assembled yet very light meaning easy to move around. Bought for a very low price in comparison to others I looked at. Delivery was swift & items arrived well packaged, they were easy to put together, I was/am very impressed with full service from selection to delivery.

30 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your kind review! We’re delighted to hear you’re so pleased with your new dining chairs and that you found them both sturdy and lightweight — the perfect combination! It’s great to know everything from selection to delivery went smoothly and that you found the whole process impressive. We truly appreciate your recommendation!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

From ordering to delivery everything…

From ordering to delivery everything went smoothly also very happy with dining chairs it was as described online I would definitely recommend

30 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your lovely feedback! We’re delighted to hear that everything went smoothly from ordering to delivery and that you’re so happy with your new dining chairs 🪑. It’s great to know they were exactly as described — your recommendation means a lot to us!

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Fast and efficient service

Fast and efficient service, very smooth process. I had to change my delivery date and customer service were very accommodating and sorted it straight away.

Definitely recommend Furniture Box this is the third time we have used this company.

29 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your kind words! We’re thrilled to hear you found the process fast and straightforward, and that our team was able to adjust your delivery date with ease. It’s wonderful to know you’ve chosen Furniturebox multiple times — your continued support means the world to us! We look forward to helping you again soon 😊

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Amazing customer care

Unfortunately I didn’t keep my item - it was lovely but It was too small so will be purchasing another but I really can’t fault the customer service I’ve had through the return process. So professional and arranged a quick collection via courier. 5* from me, an excellent company ☺️

29 September 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you so much for your lovely feedback! We completely understand that sometimes an item just isn’t quite the right fit, but we’re delighted to hear our customer service team made the return process smooth and stress-free for you. Your kind words mean a lot to us, we’d love to help you find the perfect replacement soon! ☺️

Best wishes,
Furniturebox Team 🪑📦

Rated 5 out of 5 stars
Verified

Simply Beautiful

Great ease of assembling. Feels robust and smooth.

21 August 2025
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your kind feedback! We’re so glad to hear you found the assembly process nice and easy and that your new furniture feels sturdy and smooth. That’s exactly what we love to hear — style, strength, and simplicity all in one! Enjoy your new piece 😊

Best wishes,
Furniturebox Team 🪑📦

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