Reply from Linxea
Hello,
Thank you for your feedback!
Paul from the Linxea team
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Company details
Written by the company
Linxea est le leader de l'épargne en ligne en France, avec une communauté de plus de 150 000 clients et 5 milliards d'euros d'encours sous gestion. Linxea distribue des contrats d'assurance-vie, des Plans d'Epargne Retraite et des SCPI.
Contact info
4.5
Excellent
1K reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
Great experience
Great experience, easy subscription and very good customer service
18 September 2025
Unprompted review
Reply from Linxea
Hello Sir,
Thank you for your positive feedback!
See you soon,
Paul from the Linxea team
Still unable to access my AV account 3…
Still unable to access my AV account 3 months after opening it and funding it, and more than 20 emails with customer service.
Ridiculous how unhelpful they are…
1 September 2025
Unprompted review
Reply from Linxea
Hello,
We’re sorry for the inconvenience. Our team will reach out to you shortly to resolve this as quickly as possible.
Best regards,
Paul, Linxea Team
It's been almost half a year (Aug 16 to…
It's been almost half a year (Aug 16 to now) that I've been trying to do a transfer to my life insurance contract that I have for around 5 years now.
Linxea asked me for a few documents, and after a while Suravenir (the partner) asked me for a full KYC review, with avis d'imposition, bank statements, employment contract, personal documents, etc. That's expected for security reasons.
After that, I was again asked to send a signed document for "versement volontaire" with RIB, bank statements and employment contracts again. A bit frustrating, since I had already provided the documents, but ok.
But today I receive an email saying that my documents do not justify the funds, and to "merci de nous adresser un justificatif conforme s'il vous plait", without specifying which would be the valid justification documents they need.
This is a very frustrating customer experience overall, and I won't be able to continue recommending Linxea to friends and family like I used to do.
5 December 2024
Unprompted review
Reply from Linxea
Bonjour,
Nous sommes navrés que votre expérience ne soit pas à la hauteur de vos attentes.
Nous vous prions de croire que nous traitons votre dossier avec la plus grande importance et que nous échangeons quotidiennement avec notre partenaire assureur afin de finaliser le transfert.
Cordialement,
L'équipe Linxea
Verified
Site internet efficient et plate-forme…
Site internet efficient et plate-forme téléphonique facilement accessible.
20 February 2024
Reply from Linxea
Bonjour, nous vous remercions vivement pour votre message et l'intérêt que vous portez à Linxea. Nous restons à votre disposition pour toute demande et restons joignables par mail à gestion@linxea.com ou par téléphone au 0145673422 entre 9h et 18h du lundi au vendredi. Nous vous souhaitons une excellente semaine
Verified
Great service great client support
13 January 2024
Reply from Linxea
Bonjour, nous vous remercions vivement pour votre message et l'intérêt que vous portez à Linxea. Nous restons à votre disposition pour toute demande et restons joignables par mail à gestion@linxea.com ou par téléphone au 0145673422 entre 9h et 18h du lundi au vendredi. Nous vous souhaitons un excellent week-end.
Great teachers and Nice sttaff
11 November 2020
Unprompted review
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