Cannot recommend LF enough fantastic is in their name & fantastic is their game. Products, prices, service & shipping is a ten ten & will continue to shop with as I have for many years. Being unwel... See more
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.
If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Always the best prices, quick service & added bonus of being on Top Cash. My go to for beauty products.
Easy to order and always an excellent fast service.
Very fast delivery and good service, good price too
i ordered this perfume one day and it arrived the next you don’t get better service than that it was a great buy real value for money and i’m really pleased with it i would definitely order again
Postage too expensive, packaging was overdone, too larger box to send such a small item.
I placed an order with Lookfantastic in June 2024 and have still not received my lawful refund. Despite repeated emails, the company has:
• Failed to provide the goods I paid for.
• Withheld my refund for months without justification.
• Refused to provide their registered company or legal details when asked.
• Closed off communication channels, leaving me with no way to resolve the issue.
This is a clear breach of the Consumer Rights Act 2015. As a consumer, I am entitled to a refund for items not received, yet Lookfantastic has deliberately avoided resolving the matter.
Lookfantastic is part of The Hut Group (THG) – a large UK corporation – so this isn’t a small seller struggling to cope. It is a big company that knowingly withholds refunds and makes it difficult for customers to exercise their rights.
⚠️ My advice: Avoid Lookfantastic. They are quick to take your money, but when things go wrong, they hide behind silence and deny consumers their basic rights.
Order was upgraded free to next day delivery which was fab! Packaged well and item as expected. Love the site, fab deals and prices!
Excellent service. Item sent really quickly and full tracking details of when delivery expected. Fantastic price. Love this website
Unexpectedly they upgraded my delivery to next day, small gestures like that often go a long way!
SUPER fast delivery. Literally was with me in 2 days.
Great pricing and always my go to.
Look Fantastic never disappoints. Easy to navigate the app and plenty of products to choose from. This time I ordered a perfume that I decided to treat myself even though it wasn’t one that I knew about. The description was so helpful and I’m happy with the choice. Thanks to look fantastic I got upgraded to next day deliveries. For years I ordered countless times and always got great quality products and service. Thank you
Very efficient got my items the next day very impressed
I love look fantastic. It’s my go to for the majority of my make up and beauty buys. The only time I won’t shop with them is if it’s a product they don’t stock.
Good price brilliant service what more could anyone want 😊
The spout on the bottle would appear not have been secured tightly as a result some of the product leaked out, which resulted in the packaging becoming wet and subsequently damaged in transit.
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