MyHeritage Reviews 74,232

up until this morning was having problem with what i was charged and getting response back to handle the situation. i have been using your company for a few years and was willing to continue paying wh... See more

Rapid and mostly accurate (and thoroughly detailed) responses are very much appreciated. Love how much care and devotion It Is shown to resolving your customers quarrels. Keep It up! It's been a gre... See more

Hello My Heritage team. I do congratulate you for your constant efforts. You are becoming better all the time. I would suggest to you to review your software program. Working with different langu... See more

Clear information, of course a sales talk, but that is logical. A very friendly lady. Only thing missing was mentioning the price was excluding VAT, our BTW. That might have changed my mind in incl... See more

Overall I'm using this site to re-work my photos and while at it I must admitt it is rather fun building up my family tree !! Sadly enough I found out extra needs to be payed out for more extras to re... See more

It's fine as far as it goes. But the impersonal nature of the MH relationship seems to be unavoidable, with the part played by AI increasingly evident. MH have to admit that 90% of their users do... See more

I forgot my password and had deleted the email account I created my family tree with years ago. I thought it might be lost forever but decided to reach out to customer service anyway. Yefferson A was... See more

This enabled me to easily track family members and build up my Family Tree. The research references were most helpful. Although, I'm not sure I got them all right. I had to totally restart the progra... See more

A representative called Dan called after I sent several emails as I had a problem with billing and subscription issues. Dan went through several options on how to rectify the issues. I am v... See more

Kind and supporting team (Anna and Isabelle). I experienced - not frequently- an error response when I marked suggested relatives to be added to my family tree . But most of the time it was succes... See more

Great tools for setting up a family tree. The Record Matches helps you a lot and is an easy way to get to know related family trees and to get extra information about (your) ancestors. More select... See more

My Heritage immediately found 40 ancestors, many of whom I did not know or did not know any details about them. I am hoping to learn even more as my membership continues. It is an amazing service.

I appreciate your agent for her kindness and consideration when I was so frustrated with the problems with my credit cards. She was able to overcome these problems and get me reregistered and even ga... See more

I found that Tamil was very helpful and friendly otherwise I would not have accepted the subscription that he offered. As my husband passed away in 2018 and I have been unable to remove his name as th... See more

My heritage is constantly improving. There are so many features that make it a great site, besides finding family matches. Newspaper articles, add to the relevance of the matches. Having the Omni plan... See more

Itai was very patient and helpful in guiding me through updating my subscription. We chatted last year as well and kept great notes of our conversation then. Thank you for caring about your clients!... See more

I contacted the support help line because I could not invite family members to view our family tree. Ana responded the very next day and after a number of e-mais between me and her we realized tha... See more

The agent spoke clearly and explained all my choices in detail. He was also able to tell me of any reductions I was due because of my age, length of time with My Heritage, and amount of people on my t... See more

Finding lots of matches, though a very few were incorrect! I recently saw sime names un Hebrew cime u as relatives! but i can;t find them!! can you find them for me? i had got seriously behind on k... See more

I was a free member of My Heritage for several years before I started a paid program. It's a great way to get started in tracing your roots! I spend some time almost every day on the site. They ret... See more

My experience with MyHeritage is very favorable. I like to work on an iPad. So, for me, it has been an easier genealogical platform to learn and navigate, and the ability to create a chart or book in... See more

Adir was very pleasant, patient and very helpful. I received great service, and an even better subscription for my genealogy searches! I've been a client for a few years, and enjoy this company. Alway... See more

The search engine and filtering tools to identify birth/marriage/death information is poor at best. Search information within g the app is better, assuming there is data on other people’s genealogy c... See more

Yonathan was the salesman. He did a great job working with a 78-year-old lady. I'm the president of a Jewish Genealogical Society in a city in the USA so I had a lot of questions about the Omni plan.... See more

After sending the kit back we tried to find our results etc. But i used a different email and didn’t record the code. But after a few emails back and forth I was assisted by Angie who enabled us the a... See more

I love this ancestry and medical information site, I think it is one of the best. I also know they have so many of thousands of records from all over the world not just a few selected countries. How... See more

I recently had an issue with My Heritage automatically taking my subscription fee and the alerts all went to an email address I no longer use so the first thing I saw was a credit card bill. I had jus... See more

Renewal of My Heritage Membership- Eve Christie 9 October 2025- Phone message… Nofar was very polite & curteous during our conversation on the phone. Was very clear & precise in explaining each o... See more

It is really great that the system finds matches for people in your family in other family trees automatically and notifies you. Then if you choose adds new information to your tree.

Katherine was great. I like the AI system that transfers you to a human. What I don't appreciate is $106/year to use your newspaper app, that I hardly use. It's not easy to use, attaching a n... See more

Its easy to use and has most of the capabilities needed. The only place I have some issues is uploading photos where the limit of 5000x4000 px catches me out quite a lot and I have to use another pro... See more

amalgamating Geni with My Heritage and being able to converse with person who understands the process of research and world wide connection with member of family enabling them to locate their own lost... See more

I requested several call backs to suit me and not once did I feel I was being difficult due to the superb customer service provided by your member of staff. Thank you so much. I

I never knew I had so many relatives. Some even got personally in touch with me! An it was only a month. I am looking forward for more new information .

My contact with this company has been very positive. I was contacted by Mia, one of the My Heritage team, who was extremely kind and helpful. I am looking forward very much to furthering my family t... See more

The representative was nice, friendly, explained why he called well and didn't push me to get the extra's. Overall I'm pleased with the site and new features

DNA validity Issue is that I purchased a DNA test for my brother and up loaded a previous MtDNA from Ancestry. They list [i] invalid test. I paid $400.00 for the kit. I get no explaination.

The software is very powerful and useful for my ancestry efforts.... however, I have a number of issues with your offering: Matches identified as My Heritage matches vs Family Search matches doe... See more

Speaking with Eliad who came across as an extremely pleasant and polite young man. Tailored the price to suite my needs at this present time. Explained what else we could try in the future on your... See more

I found the lady was so pleasant, polite, and charming and she has a good sense of humor. I really appreciated her help in finding me the best price to fit my current needs. Next year........ I hope t... See more

My contact Dorit was very helpful, patient and polite. I got a good price which is important to me as a pensioner. We have a large family tree which means a lot of work. The DNA test has also given so... See more

Carolina was extremely helpful and was able to give me 2 years subscription instead of one given the misunderstanding that had occurred. Excellent support. Thanks you very much. Dom

great that it constantly updates me Unfortunately, there is no direct support- e.g. a phone number or someone I can run a quick question by

Problem was that no alternative delivery, without showing ID, and unfortunately i dont have ID to get package from post. But good thing, they made refund without any problem.

Israeli gent was polite and still trying to sell as much as he could. I am finishing my tree and will probably not renew further.

Nathan thoroughly explained what was included with a MyHeritage Omni Subscription. He was also very detailed and patient in answering my personal genealogy questions. Above all, he described the valua... See more

Its very helpful when building your tree and finding connections. However people to do always repsond when making contact.

I find it fascinating to dive into the past and read about what the world was like back then - it's also humbling to think that each name on a little square is a life - a life with stories and adventu... See more

Ben was really great! It was my pleasure to talk to him since he is natural and it doesn't sound like selling. On top, I had a really bad experience with the previous guy who called me and just insis... See more

I stumbled upon this site by accident. My friends and I are very happy with the results. They often offer discounts, site updates... They respond quickly and competently. Thank you very much. P... See more