Orange Reviews 10,811

Years of bad service,rude, unhelpful assistants, unexpected price changes,hours of queuing at the orange shop.. simply the worst place to go for your needs ,where there is a need there is insatiable, intolerable ,premeditated greed!

Dont.
Just don't.
They are expensive, ok.
BUT, the support...Hell is wiiiiide open and all the support members are send from the devil.
The quality of evilness makes a grown man cry.

EN Hotline:
- hotlines itself hangs up again and again (of course after you waited 30 min or more), so if you might have a lucky day you get through
- if you get through, pray they really speak EN, and if they easily hang up with the words "I dont like your tone", "I am not your assistant"...you name it -> back to hotline
- one member laughed at me when he heard that I am German, with the words "Ohooooo, ich verstehe" (in Germany it is completely normal, that when your contract runs out, they can give you some new discounts so you stay customer), so I asked to optimize my contract: this lovely employee laughed and repeated the word "discount ahahaha discount hahaha a better offer hahaha" - hang up.

-> I know it sounds like I would be mean, but no, as I had this experience VARIOUS times with orange, I am prepared guys. I am. I am friendly, I know what I need, everything.

No f*** chance.
Oh and if you wanna complain: oh hell no lol,. no way. You can talk to a mental Chatbot, that understands NOOOOOOTHING. (don't even think about English).

They all shall burn in hell.
Give me alternatives, I am soooo done with them.

Just the worst company. It's a state monopoly that has no intention of providing a good service and in my case no service. If you want the internet it would be easyer to move to somewhere else in europe IMO.

Juste la pire entreprise. C'est un monopole d'État qui n'a pas l'intention de fournir un bon service et, dans mon cas, aucun service. Si vous voulez Internet, il serait plus facile de déménager ailleurs en Europe, OMI.

I have been with Orange since 2007. I had over 350 internet interruptions in Dec 23. Told needed new livebox, which worked 4 hours on 2 January 24 and have had no internet or telephone since. I have now been given 14 dates when this problem was supposed to be fixed. Absolutely disgusted with Orange. Sorry for the Helpline girls who are fed these lies by the 'technicians' to pass on to customers.

Extremely bad customer service. Hang up on you regularly. Do not listen and talk over you. Very happy to end a conversation if they are unable help with your issue.

ORANGE YOUR SIATER COMAPNY IS STEALING

SO, THIS IS HOW EE DEAL WITH THEIR CUSTOMERS AFTER STEALING FROM THEM. THEN HAVE THE AUDACITY TO OFFER 6 MONTHS PAY OUT AFTER TAKING £20 EXTRA FOR 2 YEARS. WITHOUT NOTIFYING THE CUSTOMER THAT YOU ARE CHARGING THEM. THE CONTRACT WAS FOR £15 BUT YOU GUYS BEEN CHARGING £35 FOR 2 YEARS.

SAYING OOPS WE SORRY BUT THERE IS A ADD ON THAT SHOULD NOT BE THERE BUT WE GOING GIVE YOU 6 MONTHS OF SOMETHING YOU DID NOT WANT BUT WE KEEP THE REST FOR THE STAFF PARTY WE HAD FOR 2 YEARS NOW.

ASK TO SPEAK TO THE MANAGER RICHARD TO SORT IT OUT, BUT HE REFUSE 3 TIMES. HAVING HIS MINIONS DOING THE DIRTY WORK THREATING THE CUSTOMER TO TAKE THE 6 MONTHS OFFER OR GET NOTHING AFTER TAKING THE MONEY WITHOUT PERMISSION. WE WILL BE TAKING THIS HIGHER THAT'S ONE THING YOU ARE RIGHT ABOUT MR NICK.

As a customer who has been with Orange Jordan for over 13 years, I am writing to share my deep concerns about the recent trajectory of the company under the leadership of CEO Philippe Mansour.

Over the years, I have witnessed Orange Jordan evolve, and until recently, it has been a service provider I trusted. However, in the past 3 years, I have observed a series of changes and decisions that have raised red flags for me as a loyal customer.

The customer experience, which was once a strong point for Orange Jordan, seems to be on a downward trend. I have encountered issues such as internet dsl and fiber optic cable, and it pains me to see a company I have supported for over a decade struggling to maintain the standards that initially won my loyalty.

It is my sincere hope that this message serves as a constructive contribution to the ongoing dialogue about the company's direction. As a devoted customer, I believe in the potential for positive change, and I urge Orange Jordan, under the leadership of CEO Philippe Mansour, to reassess its strategies and prioritize the satisfaction of its longstanding customers.
I appreciate your attention to these concerns and hope that the company can regain the excellence that initially made it stand out in the market.

Thank you for your time and consideration.

Sincerely,

You can cut off your customers when they complain about terrible service on theninstallation of fibre, or you can help resolve the issue. Problem is, you put the phone down, then your customers forward the complaint to the consommateurs in France to resolve. You arebusing substandard companies to install fibre into our villages. They are forcing customers to spend money with external companies when there is no issue with the line to the pole in the road. No one takes responsibility for these inexperienced companies and telecom companies have been getting away with substandard work for too long! How many rdv’s does it take an engineer to install fibre when we and the neighbours can feed a cable through no problem. Bunch of cowboy technicians, plain and simple!

Rude service. Don’t waste your money. There’s free wifi around , makes it fairly easy to avoid their horrible arrogant workers who ignore you and talk about you as they know you can’t understand.

Attention Orange pour le raccordement a la fibre .
très mauvais non compètent au téléphone .
Facturation abusives et technique de ventes douteuses.

The Orange shop at Coudoulet was more than happy to sell me 1300 euros of phones, but less than happy to provide customer care. Along with my purchase, I eceived a new model of a Livebox, and understood that I had to return the old one - which I did. Three weeks later, Orange sent me an email threatening me with a penalty of 100 euros if I didn't return the old model. I asked the staff at Coudoulet to resolve this error, on my behalf, and showed them my proof that I had indeed retrned the equipent. They were either unable or unwilling to resolve the issue for me, but instead redirected me to the Orange web site. I expected better. It's called 'customer service'.

Suite a un impaye, qui a etait regularise pour resialition non paye, car j ai acheter un telephone au contant au debut j ai vais un forfait a 49 e et du jour au lendemain mon forfait a passe a 89 e par mois d ou l impaye des frais de resiliation,
De fait je ne peut ouvrire une ligne chez sosh car il me demande une cotion de 400e qui bien sur qu il encaise par la suite et qui vous la rend au bout d un ans donc attention car orange se son des voleurs!!!!!!
Il son une politique en bois, service client incompetent qui nous prenne pour des lapins de 6 semaine !!!!!!

Orange in France is an absurdity! The customer service in Cluses is appalling and the stress we have gone through is totally unacceptable. We had a box that was broken for 9 months but the engineer that visited told us that it was a problem with the line. We eventually took it to the shop and they finally admitted that the box was faulty. My husband then returned to buy a new phone. This was a refurbished one and again we realised that this was faulty. When he returned to the shop he was not allowed to upgrade as the faulty one had to be sent away leaving him with no phone! No one cares about us as customers and because we have a 12 month contract we’re not allowed to stop this either! The stress has been enormous as we have businesses to run. Can anyone give advice on how to move to another provider as it feels like we have a prison sentence with this awful awful company!

OMG... I just called Orange to report a technical problem with my line.... I'm with sfr for my fix, but they have told me it's a problem with Orange for repairing the line... The very ignorant woman would not listen to my actual problem.told me to contact SFR... I told her they've said the problem is with orange... She hung up !!!!!!!!! Terrible service, would not listen, just kept talking over me.... Disgusting human contact..

My elderly sister who has just lost her husband and now trying to do things on her own booked an appoint at the orange shop in Lalinde to find out more about the fibre network. She asked to speak to someone who spoke some english as although she gets by on a day to day basis she struggles with technical french / The person at the desk shouted at her that this was a french company and she needs to speak french in front of about 10 customers in the shop and when she said advisors normally spoke english to her was told we don't speak english we are french. She showed him the questions she wanted to ask and he said you need to come back with a french speaker and went onto deal with the next customer. She felt really humiliated in front of all the people in shop and he was very loud and aggressive. She ran out of the shop and cried all the way home. This completely unacceptable - to whom can I make a complaint?

Slow internet connection, various bugs, hard to reach customer service... not at the level of 2023

I had a tree fall (not one of mine), which took out my fibre optic cable in a storm on Saturday. When I went onto the Orange website, the only method of telling them about a fault is to use their Artificial Unintelligent Chatbot called Django. Even converting all requests to French, you cannot obtain a sensible answer to your query. It used to be much easier under France Telecom, who provided an excellent fault reporting service.
These Chatbots just support the service providers not customers and are merely a way of reducing contacts and support staff.
Their phone contacts do not work at weekends, so presumably Orange have found a way of preventing storms at weekends! Also no email addresses!!

Worst customer service in the world, a nightmare, I have been paying my fees in time, no problem whatsoever, low debit but it's okay, one day they cut off my internet for no reason at all, 4 days already still waiting for soemone to show up, been paying for internet from my own pocket, 40 min on the line for someone to hang up on you, managed to speak with one supervisor called youssef who lied to me and never called me back. A nightmare

This is an update of a previous review. Last week we were explicitly told that service would resume October 3rd. This was a guaranteed by an agent at the Orange Boutique in Quimper. We have not had internet, telephone nor TV service here in Brittany since July. We have just been informed that service will now be restored October27th. The date for the reconnection of services has changed constantly since the interruption commenced in July. The incompetence of this corporation is just amazing.