Perfumania Reviews 17,880

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness. Consumers appreciate the personalized assistance they receive, with many highlighting specific employees who went above and beyond to help them find the perfect fragrance. People also value the staff's patience and willingness to provide recommendations based on individual needs and preferences. The company's products and services are also highly regarded. Reviewers are pleased with the wide selection of fragrances available, as well as the prices and promotions offered. Consumers appreciate the timely delivery of their orders and the accuracy of the product descriptions. Overall, customers have a positive experience with the company, citing excellent customer service, knowledgeable staff, and a great selection of products.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ms. Alma, I drive all the way to the West side, she sets the tone, to be greeted with a familiar and warm smile, immediate service, good recommendations, she finds what I'm looking for and remains... See more

Rated 5 out of 5 stars
Verified

Allysa was SO helpful at the Castle Rock, CO Outlets store! My husband wanted a cologne for Xmas that Calvin Klein discontinued 2 years ago, she took the time to look up the notes, tried to match them... See more

Rated 5 out of 5 stars
Verified

I always get mine and my husband's perfume & cologne from here. They always have CK Obsession for men & my Estee Lauder's Beautiful for women in store! Very important to me, so thank you! The servic... See more

Rated 5 out of 5 stars
Verified

I love how the sales associate was extremely patient with my husband and I’s indecisiveness. She probably let us try every scent in the store and gave great recommendations. Black Friday deals were gr... See more

Rated 3 out of 5 stars
Verified

I love the prices! There’s a big difference from retail. What makes me quite uncomfortable is the employee’s way of trying to sell you something that you’re not looking for, some of us have certain bu... See more

Rated 5 out of 5 stars
Verified

I want to let you know that Chanel has awesome customer service skills, very knowledgeable about her products and very friendly and eager to help me. First I came in for a certain fragrance which I w... See more

Rated 5 out of 5 stars
Verified

Jenifer Flores, the seller on this store in Tanger of Riverhead, is such a helpfull seller. She knows very well all her perfumes and can help looking for your next perfect scent to gifts! She makes m... See more

Rated 4 out of 5 stars
Verified

I was waiting to be helped but no one approached me until a woman saw me and asked if I needed help. She was very nice and knowledgeable on the colognes the store carried. She even mentioned the rewar... See more

Rated 5 out of 5 stars
Verified

The delivery arrived as promised. The Ysatis doesn't last as long as it used to, but it smells the same. I'm sorry that Givency has discontinued it. I'm allergic to most perfumes and Ysatis is one I c... See more

Rated 5 out of 5 stars
Verified

I had little to no experience shopping for fragrances beyond trying out some at home. Angie and Brianna were extremely helpful in finding scents that would fit my needs, and they presented a lot of am... See more

Rated 5 out of 5 stars
Verified

The store clerk was well knowledgeable with the fragrances. She knew the colognes that shared similar notes — which is helpful for many, like myself, who like to explore new fragrances that are trend... See more

Rated 5 out of 5 stars
Verified

The woman in the store was absolutely the most helpful and amazing sales person. She was patient, efficient and gave us great suggestions! Super impressed. We liked the collection as well in the great... See more

Rated 5 out of 5 stars
Verified

The team members do a fantastic job of recommendations. I do wish they would discuss some of the other mainstream Brands more. But I understand they are pushing their own sponsored brands.

Rated 5 out of 5 stars
Verified

Frank was really attentive and kind. He made it easy to talk to as he was open to help us with anything. He gave us information about the fragrances and the deals taking place. He also took his time w... See more

Rated 5 out of 5 stars
Verified

I don't know perfume or perfume notes at all. Armando is the man. He REALLY knows his stuff and has been with the company for a long time. He helped my picky self find a scent I like and was nothing b... See more

Rated 5 out of 5 stars
Verified

Your customer sales associate Gissel was very helpful and spot on with matching a cologne to a scent description. Very knowledgeable of the product lines. Thank you.

Rated 5 out of 5 stars
Verified

I was there shopping for perfume and cologne! The lady assisting me during my visit was extremely helpful! She showed patience and knowledge on what I was looking for!

Rated 5 out of 5 stars
Verified

The associate was very sweet. I appreciate her assistance. It’s a great feeling to be able to laugh with people and share small stories. I will definitely shop at the Texas City location.

Rated 5 out of 5 stars
Verified

Great experience considering it was a few days after their grand opening they managed to assist everyone.Prices are for the most part affordable.Super friendly and knowledgeable staff. Will definitely... See more

Rated 5 out of 5 stars
Verified

Amazing customer service, very helpful and understanding of my situation. She also explained that the problem was that the product that I needed was out of stock thats what it was taking longer than u... See more

Rated 5 out of 5 stars
Verified

The guy who have helped me a gave me a better option of perfume then the one i wanted before and was really nice and sweet. Helped me a lot didn’t catch his name wished I did but amazing guy.

Rated 5 out of 5 stars
Verified

I love the company and I know you can't control UPS delivery but surely there is another way to get items delivered to the door, not the mailbox !! I am a disabled senior and had to get help getting s... See more

Rated 5 out of 5 stars
Verified

I game in 2 times recently and was helped immediately and thoroughly even though the store was busy. They staffed well for Black Friday, they’re very smart about fragrances, and everyone was so kind.... See more

Rated 5 out of 5 stars
Verified

The young lady who assisted me was pleasant and professional. I quickly made my purchase. The store is clean and well lit. I only wish you sold the men's cologne Gendarme. Sunshine 🤗🌺🦋

Rated 5 out of 5 stars
Verified

They were so helpful and attentive. They answered all of my questions and let me smell different perfumes until I found the right one.

Rated 5 out of 5 stars
Verified

Friendly staff & always willing to help me find the right perfume/cologne. I try new scents everytime I go there. Thanks Katrina for always putting up with me ;).

Rated 5 out of 5 stars
Verified

The lady who helped us was friendly, knowledgeable, and even offered to wrap our gift! She informed of us of some good sales occurring. Her kindness and great customer service went a long way!

Rated 5 out of 5 stars
Verified

Not sure what his name was but blonde guy with mustache was extremely helpful, friendly, and patient with me and my indecisive friend

Rated 5 out of 5 stars
Verified

It was great, but, before depending how much we spent we got gifts 🎁, unfortunately not any more

Rated 5 out of 5 stars
Verified

Excellent service and employees. The young gentleman who were at the store that day were very helpful and polite. I left smelling good.

Rated 5 out of 5 stars
Verified

Wonderful! I always have a wonderful experience with Perfumania. I enjoy the samples that are sent with my order as well. A wonderful company to do business with ❤️.

Rated 5 out of 5 stars
Verified

The young man who just started was very helpful to have just started hopping he grows and moves up in the company and or business!

Rated 5 out of 5 stars
Verified

The gentleman who helped me was really nice. Usually I get the name of the associate who’s helping but I didn’t this time. We clicked so much and I love that he was honest about how he felt about thes... See more

Rated 4 out of 5 stars
Verified

They were super nice with us, had great patience, Helped us get something that we liked, had great fragrances and humble people.

Rated 5 out of 5 stars

Adrian in district two made our experience was wonderful. She was very patient and very sweet and did an amazing job.

Rated 5 out of 5 stars
Verified

Excellent customer service, treated fairly, and even helped saved more money while getting the most out of the purchase.

Rated 5 out of 5 stars
Verified

Christopher was extremely helpful in helping choose a fragrance for my son. I will definitely shop at that location.

Rated 5 out of 5 stars
Verified

Went in and the two guys working at the annapolis mall location helped find me different options and were giving great options when I was looking for a clean smell.

Rated 5 out of 5 stars
Verified

The sales person was really friendly, not pushy but very knowledgeable. I don’t like close to that mall but would drive back just to purchase there again!

Rated 4 out of 5 stars
Verified

Sales associate, despite being extremely busy, was very attentive and patient. She made the experience great, can't remember her name though sadly.

Rated 5 out of 5 stars
Verified

They are the best in what they do , exceed the Requirement for helping and breaking the best deal for customers

Rated 5 out of 5 stars
Verified

I love the prices, the service is great 👍 because received my perfumes on time. Good customer service 💯. Congratulations 👏

Rated 5 out of 5 stars
Verified

Item's were delivered in a timely manner and were as described on website.

Rated 5 out of 5 stars
Verified

wide selection of fragrances, continual promotions and discounts that other outlets and dept stores never offer. this is a strong incentive for customer retention. great customer service

Rated 5 out of 5 stars
Verified

The store had all I could want and more the lady behind the counter was most helpful. I will definitely come back.

Rated 5 out of 5 stars

Today I visited Perfumania at the Camarillo Outlets with my husband and my son to buy Christmas gifts. I want to recognize the amazing customer service we received from a young woman named Monic... See more

Rated 5 out of 5 stars
Verified

When I go to Perfumania as soon as I walk in Derek recognizes me right away and knows what I like to smell like shows me new products and help me step out of the box a little bit with things I didn't... See more

Rated 5 out of 5 stars
Verified

I enjoyed coming into the perfume store, and dealing with my sales rep customer service Friday after Thanksgiving it was a big sale, and they missed. it was delightful coming into the store on that... See more

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Company details

  1. Perfume Store
  2. Pharmacy
  3. Skin Care Clinic

Written by the company

We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

100% Authentic

Written by the company

Enjoy genuine designer fragrances
at discounted prices.

FREE SHIPPING

Enjoy Free U.S. Shipping on orders over $59

Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

San Marcos Outlet store

San Marcos Outlet store
Lady was super helpful
Showed us several fragrances and offered us several samples..
Great customer service….
I didn’t get a name but will definitely go back to see her….

8 December 2025
Rated 5 out of 5 stars
Verified

Very nice and helpful.

The lady we spoke to was very polite and kind. We also lost our bag and the manager was responsive with contacting us on our behalf to receive updates on our bag.

7 December 2025
Rated 5 out of 5 stars
Verified

Staten Island Mall location

I went to the Staten Island Mall location and Donna help me and my father out. Her customer service was more than a 10/10 and I will definitely be returning due to her hospitality, good advice, & amazing energy she gave during the whole interaction.

7 December 2025
Rated 4 out of 5 stars
Verified

good experience

Very good experience. Only complaint is the lady that was working with me had me leaving the store with 11 smelling stripes and I only asked for 3.

7 December 2025

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