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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide variety of products available at reasonable prices, including clothing, home decor, and baby items. Many consumers highlight the good quality of the products, especially for the price, and find the clothes to be well-made and durable. People also report that the items often match the descriptions and fit accurately. Consumers find the company easy to shop with and appreciate the hassle-free return process, with some mentioning the convenience of instant refunds through certain return methods. However, some reviewers have reported issues with delivery services and occasional discrepancies in pricing at checkout. Despite these issues, many customers express overall satisfaction and a willingness to continue shopping with the company.

Based on these reviews

Rated 4 out of 5 stars
Verified

From my experience with Shein, they typically try to make the process as easy as possible. Easy to shop and deliver as soon as possible. Recently, I had a return with combined items and there were t... See more

Rated 4 out of 5 stars
Verified

it’s always reliable I have one star less because I thought everything would come together but they didn’t

Rated 4 out of 5 stars
Verified

I really like what I purchased. You all can do better with the tracking info, It doesn't give you updates on your package.

Rated 4 out of 5 stars
Verified

Accurate descriptions products. Only thing taken off for or unlocked was the hoops you have to jump threw to get outlandish deals. You're lead to believe one thing but in Turn have to do 5 different t... See more

Rated 5 out of 5 stars
Verified

All went well with the delivery, I like Shein but I still think there are certain products that aren't great value for money as they can only be used once or a few times, and, they're pretty much the... See more

Rated 2 out of 5 stars

I received one package without issue. The next had some shady tracking involved, and my package never reached my door or the leasing office. SHEIN refused to investigate the matter, refund or replace... See more

Company replied

Rated 2 out of 5 stars

“I ordered a dress listed at $18.17, plus shipping of about $4, so the total should have been $23.95. But when I paid, SHEIN charged me almost $30. When I checked back, the item was still showing $18.... See more

Company replied

Rated 5 out of 5 stars

I’ve officially become a SHEINconnoisseur! I absolutely adore this company. They offer everything I could ever want at such amazing prices! The variety is incredible—there’s a colossal selection of... See more

Rated 2 out of 5 stars

I have been a happy long time Shein customer but since they changed their delivery company they might loose me. They are using these never heard of companies like speedx and others and these people d... See more

Company replied

Rated 5 out of 5 stars

I really really love ordering from Shein but what has made the biggest difference is that they are using Happy Returns now to accept returns and it's so easy. You get refunded instantly when you drop... See more

Rated 2 out of 5 stars

Shein is advertising their products with "Estimated prices," but when you add items to your basket, the actual price is often 50% higher or even double the estimated amount. This is misleading for... See more

Company replied

Rated 2 out of 5 stars

I posted a review here because it seems like I never see negative reviews on any of the products that SHEIN offers I bought an assortment of nail polish, and one of the bottles was covered with dri... See more

Company replied

Rated 5 out of 5 stars

Never thought I would buy products exported from China, but I have to say that the price and the quality is pretty good. Didn’t expect the high volume of variety so it’s nice to know that such a compa... See more

Rated 5 out of 5 stars

Shein and other like websites are saviours, because the prices nowadays are too high for clothes, home decoration, and practically anything I can think of, expect food ofc. Anyway, I ordered several t... See more

Rated 2 out of 5 stars

Normally have a good experience however they decided to send me the wrong item to which I emailed, advised them, sent them a photo of the item they sent that was incorrect and no refund and 2-3 weeks... See more

Company replied

Rated 2 out of 5 stars

The courier service they use is a mess. I was informed that my product wold be delivered today, however, I then received a message from the courier service stating that incorrectly they allocted the p... See more

Company replied

Rated 5 out of 5 stars

Previously I had given Shein a one star rating for not receiving a package delivered by Evri. But in hind sight this was not Shein's fault at all but the Fault of EVRI and the courier responsi... See more

Rated 5 out of 5 stars
Verified

I don't understand why shein canceled two of my recent order when they still have my size and I didn't received my money back yet I checked my bank no refund I really want my two outfits

Rated 3 out of 5 stars
Verified

I don’t like the “estimated price” feature. Just put the actual price so when I add it to my cart it’s there at the price it says. Also, the shopping is getting more expensive so I will be switching t... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered several tops and a pair of jeans. Every article of clothing feels like it is made specifically for me! The little tops were very inexpensive and fit like a glove. The jeans are beautiful mat... See more

Rated 5 out of 5 stars

Great first experience ordering from Shein. All items were delivered on time. I received tracking updates on a regular basis, almost every day. It is easy to keep track of your order through the onlin... See more

Rated 5 out of 5 stars

Actually really good. I was very worried. But everything I have gotten been brilliant. Actually like it more than Amazon as i never seen the products on their. But even though it does take 2 weeks... See more

Rated 5 out of 5 stars

Please be careful at the check out section. The prices increase in a very abnormal way. The £9 jumper increased to £21. This is starting to turn into scamming

Rated 2 out of 5 stars
Verified

First time ordering hiccup, no one could help and the tech who tried returned the wrong item that I wanted leaving me to buy the correct item and return the wrong item I tried to replace in the first... See more

Company replied

Rated 2 out of 5 stars

I'm so disappointed because what you see in the picture is not the same as the item that they deliver. most of the shirts I ordered are very cheap quality of fabrics.

Company replied

Rated 5 out of 5 stars

This is my second review I’m leaving. I have made quite a few orders since my last review. Including clothes, footwear and things for the home. I have been happy with every single item that I have rec... See more

Rated 5 out of 5 stars

I love shein but they canceled two of my orders for no reason and I never received my refund

Rated 3 out of 5 stars
Verified

I don’t like that the $$ never match when you click a lot of false information and advertisements it’s take FOREVER to get items if you don’t pay for quick ship membership should be free for longtime... See more

Company replied

Rated 5 out of 5 stars
Verified

Needed for wedding on 4th perfect color came delivered early looks great good material

Rated 5 out of 5 stars
Verified

It got 2 me pretty quick true 2 size & its gd material

Rated 5 out of 5 stars
Verified

Came when expected and in good condition and overall good quality for the price

Rated 5 out of 5 stars
Verified

My items always arrives on time for any upcoming events. The comments about fit are always spot on. Which makes me confident in ordering something almost every week.

Rated 5 out of 5 stars
Verified

I was happy about the fast service I received from sheins. I received my package in a week. And there stuff is good quality things. I love them and I will be doing more shopping with them.

Rated 4 out of 5 stars
Verified

Everything on time,emails to keep up with tracking your orders,love the prices and quality

Rated 4 out of 5 stars
Verified

It is would definitely recommend forget stuff anything you want off of Shane is just sometimes the days could be a little bit messed up but other than that I would recommend buying everything off a sh... See more

Rated 4 out of 5 stars

I love the selection of clothing for the price. What I don't understand is why in the heck most all the sleeves on the women's clothing goes to almost the fingers??!! Because of this, I send a lot of... See more

Rated 5 out of 5 stars
Verified

Everything I ordered was good and a few things I was gonna send back but they said just keep or donate

Rated 5 out of 5 stars

I am a first-time mom, and choosing the right quality of clothes for my baby can sometimes be challenging. Thank goodness SHEIN makes it easier for me to shop for my little one. Their clothes are aest... See more

Rated 5 out of 5 stars
Verified

I love the application💖. The quality of the products shoes, clothing, are great. I don't shop stores anymore. Im still using.

Rated 5 out of 5 stars

I'm happy with all the items I purchased with Shein. They give me expensive free gift and it's free shipping. Although it's free gift, I hardly earned it from Puppy Keep. I'm hoping Shein will give me... See more

Rated 4 out of 5 stars

I started to buy stuff online recently. The experience turns out to be way better than shopping IRL, because I consumed sooo much energy walking around the mall just to see overpriced fee for some clo... See more

Rated 5 out of 5 stars

I've ordered from Shein several times, and overall, it's been a mixed but mostly positive experience. The biggest advantage is definitely the price.

Rated 4 out of 5 stars

I absolutely love shopping on SHEIN! The clothes are super trendy, affordable, and there’s always something new to discover. My orders usually arrive on time, and everything is neatly packaged. The qu... See more

Rated 5 out of 5 stars

What an incredible day I received my orders as it stated all my cast they are here I'm so happy. Thank you

Rated 5 out of 5 stars

Shein is a popular online fashion store known for trendy and affordable clothes. The prices are very low, and there are lots of styles to choose from. Shipping can take some time, and quality varies d... See more

Rated 5 out of 5 stars

I bought a few shirts for my little boy, and they turned out to be so cute and really good quality. The fabric feels soft and durable, and the stitching is solid not the flimsy kind you sometimes get... See more

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Company details

  1. Clothing Store

Written by the company

Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.


Contact info

4.0

Great

TrustScore 4 out of 5

327K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I ordered a fishing shirt in mid…

I ordered a fishing shirt in mid september. It took 10 days for the tracking to report that it had been shipped from Hamburg Germany. Its now been almost a month since they took my order (and $) and I still do not have the product.

13 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

I have ordered from shein several times…

I have ordered from shein several times it's HORRIBLE customer service! They split your order up in 2 or 3 different shipments and EVERYTIME I have a credit once I pay for my order I notice I DIDNT get the credit after all they charged my bank account full price. IM DONE THIS TIME!!!Then they got the nerve to tell me to contact customer service and customer service basically told me there was nothing they can do And hung up in my face!

10 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

Shein’s delivery service is terrible

Shein’s delivery service is terrible. My address and phone number are correct, but orders are always marked as “failed delivery” even though I’m home — and no one ever calls or shows up. I'm pregnant and not in good health, yet they expect me to pick up packages from faraway locations. Customer service is completely useless and only gives robotic, copy-paste replies with no real help. Worst experience ever. I’ll never order from Shein again.

13 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience. We will improve our service.
To protect your privacy, we suggest you contact our customer service through this link: https://es.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

Customer service is nonexistent

Customer service is nonexistent

13 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://eur.shein.com/robot?page=navigationBar  Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤

Rated 1 out of 5 stars

No choice of courier

Once again using yodel as the courier has led to huge delays with my parcel . Impossible to sort out. Let the customer choose courier Evri are much better than yodel

13 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello Steph,

SHEIN is committed to providing customers with fast and high-quality logistics services.

We're sorry that the local courier did not provide you with an optimal delivery experience. We have recorded your feedback and provided it to our team so that we can continually optimize the delivery experience for our customers.

For additional support, contact our customer service center via this link https://uk.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution.

You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.

Yours sincerely,
SHEIN

Rated 1 out of 5 stars

Scammers

Update!!!!

See what they do is they reply to my reviews, make it seem that they are interested and they want to solve the issue. But when I speak to customer service, they say 'sorry there is nothing we can do. We can't refund you" even though they NEVER DELOVERED MY PACKAGE !! THIS IS A SCAMMMMMMM

I have been dealing with shein since August. On July I ordered my stuff. It never got delivered however apparently ont heir system it shows it was delivered. Since AUGUST I have been trying to get a refund on the package that was never delivered. They are useless, they are basically saying "we can't do anything our system shows delivered" so now I don't have a package and I don't have my money back. Do not buy from them. They will steal you money and pretend to deliver the package. I have contacted customer service over and over since August they are useless. I keep asking yo speak to a manager they don't help at all.

4 August 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://ca.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Rated 1 out of 5 stars

My order never got shipped they put it…

My order never got shipped they put it off for weeks “waiting to be shipped “ then they say they are going to issue a refund and I doubt that will happen don’t order anything from this company scammers

12 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars
Verified

i didn’t receive my package and it went…

i didn’t receive my package and it went to the wrong house.

11 October 2025
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

I only gave Shein 1 star because there…

I only gave Shein 1 star because there is not a 0. I ordered a bathing suit for which they sent me the wrong size. I ordered it with several other items so that I didn't have to pay shipping. I returned it and asked for a replacement with the right size and they sent me the wrong size a second time. I returned the second one and asked for a replacement in the right size for which they credited my account for the amount of bathing suit... instead of a replacement. They charged me twice for shipping it back when it was THEIR MISTAKE. I messaged them about it and they said that they couldn't refund the shipping because it was their policy. I was charged $15.98 for the returns. I messaged them several times to try and get this rectified but they refused to credit me. I will never purchase from them again.

1 August 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

I have been a shein customer for years

I have been a shein customer for years, lately none of my packages are actually being delivered. I make Shein aware and they indicate that the delivery was made so I need to verify my address and check with my neighbors. Nothing has been resolved. I won't be ordering from shein any longer since they have over $60 from me and I have no product!!

10 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

Appalling

I have tried contacting shein on live chat it just keeps telling me to.leave ticket no reply Ive tried calling the number and cannot get through to anyone
Just appalling customer service
I have also asked for complaint emsil.or phone number but once again to no avail. Appalling

10 October 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Rated 4 out of 5 stars

Shein is my go-to store for more than 5 years now

Shein has become my go-to clothing and shoes store for me and my daughter for the past 5-6 years. They offer affordable and good quality options for different occasions and seasons. I also love that they have free shipping and promos/deals for loyal customers.

11 October 2025
Unprompted review
Rated 1 out of 5 stars
Verified

La botella del detergente ,defectuosa.

La botella del detergente ,defectuosa.

26 September 2025
SHEIN logo

Reply from SHEIN

Hola, lamentamos las molestias ocasionadas.Para proteger su privacidad, le recomendamos que se ponga en contacto con nuestro servicio de atención al cliente en el siguiente enlace: https://es.shein.com/robot?page=navigationBarEscriba su pregunta directamente en el buzón de mensajes para obtener una respuesta o solución.O puedes comunicarte con Servicio al Cliente a través de la aplicación.Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzón de mensajes para obtener una respuesta.Si las respuestas no coinciden, por favor continúe describiendo el problema en detalle y envíe un ticket para el servicio humano.Le proporcionaremos una solución adecuada lo antes posible.¡Gracias y que tenga un buen día! ❤️

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