From my experience with Shein, they typically try to make the process as easy as possible. Easy to shop and deliver as soon as possible. Recently, I had a return with combined items and there were t... See more
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Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Contact info
United States
- www.shein.com
Replied to 99% of negative reviews
Typically replies within 24 hours
I ordered a fishing shirt in mid…
I ordered a fishing shirt in mid september. It took 10 days for the tracking to report that it had been shipped from Hamburg Germany. Its now been almost a month since they took my order (and $) and I still do not have the product.

Reply from SHEIN
The product is highly recommended but…
The product is highly recommended but the shipping is to long I think you can work with that so far so good I see the quality of the product is good 👍👍👍👍👍
I have ordered from shein several times…
I have ordered from shein several times it's HORRIBLE customer service! They split your order up in 2 or 3 different shipments and EVERYTIME I have a credit once I pay for my order I notice I DIDNT get the credit after all they charged my bank account full price. IM DONE THIS TIME!!!Then they got the nerve to tell me to contact customer service and customer service basically told me there was nothing they can do And hung up in my face!

Reply from SHEIN
Simple et rapide
Shein’s delivery service is terrible
Shein’s delivery service is terrible. My address and phone number are correct, but orders are always marked as “failed delivery” even though I’m home — and no one ever calls or shows up. I'm pregnant and not in good health, yet they expect me to pick up packages from faraway locations. Customer service is completely useless and only gives robotic, copy-paste replies with no real help. Worst experience ever. I’ll never order from Shein again.

Reply from SHEIN

Reply from SHEIN
No choice of courier
Once again using yodel as the courier has led to huge delays with my parcel . Impossible to sort out. Let the customer choose courier Evri are much better than yodel

Reply from SHEIN
Scammers
Update!!!!
See what they do is they reply to my reviews, make it seem that they are interested and they want to solve the issue. But when I speak to customer service, they say 'sorry there is nothing we can do. We can't refund you" even though they NEVER DELOVERED MY PACKAGE !! THIS IS A SCAMMMMMMM
I have been dealing with shein since August. On July I ordered my stuff. It never got delivered however apparently ont heir system it shows it was delivered. Since AUGUST I have been trying to get a refund on the package that was never delivered. They are useless, they are basically saying "we can't do anything our system shows delivered" so now I don't have a package and I don't have my money back. Do not buy from them. They will steal you money and pretend to deliver the package. I have contacted customer service over and over since August they are useless. I keep asking yo speak to a manager they don't help at all.

Reply from SHEIN
My order never got shipped they put it…
My order never got shipped they put it off for weeks “waiting to be shipped “ then they say they are going to issue a refund and I doubt that will happen don’t order anything from this company scammers

Reply from SHEIN
Yes and fast service
I love my boots can't wear to wear them.
i didn’t receive my package and it went…
i didn’t receive my package and it went to the wrong house.

Reply from SHEIN
I only gave Shein 1 star because there…
I only gave Shein 1 star because there is not a 0. I ordered a bathing suit for which they sent me the wrong size. I ordered it with several other items so that I didn't have to pay shipping. I returned it and asked for a replacement with the right size and they sent me the wrong size a second time. I returned the second one and asked for a replacement in the right size for which they credited my account for the amount of bathing suit... instead of a replacement. They charged me twice for shipping it back when it was THEIR MISTAKE. I messaged them about it and they said that they couldn't refund the shipping because it was their policy. I was charged $15.98 for the returns. I messaged them several times to try and get this rectified but they refused to credit me. I will never purchase from them again.

Reply from SHEIN
I have been a shein customer for years
I have been a shein customer for years, lately none of my packages are actually being delivered. I make Shein aware and they indicate that the delivery was made so I need to verify my address and check with my neighbors. Nothing has been resolved. I won't be ordering from shein any longer since they have over $60 from me and I have no product!!

Reply from SHEIN
Appalling
I have tried contacting shein on live chat it just keeps telling me to.leave ticket no reply Ive tried calling the number and cannot get through to anyone
Just appalling customer service
I have also asked for complaint emsil.or phone number but once again to no avail. Appalling

Reply from SHEIN
Shein is my go-to store for more than 5 years now
Shein has become my go-to clothing and shoes store for me and my daughter for the past 5-6 years. They offer affordable and good quality options for different occasions and seasons. I also love that they have free shipping and promos/deals for loyal customers.

Reply from SHEIN
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