Smart Currency Exchange Reviews 1,986

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their diligence and politeness. Consumers highlight the swiftness in handling their exchange transfers. Many reviewers specifically commend the representatives for their helpfulness, efficiency, and professionalism, noting how they simplify the transfer process. People appreciate the excellent service and proactive communication they receive, with many feeling reassured throughout their transactions. Reviewers also value the useful information provided and the ease of setting up accounts. Consumers are pleased with the competitive exchange rates and the speed with which transfers are completed.

Based on these reviews

Rated 5 out of 5 stars

From my initial inquiry they were very helpful and spent time explaining my options for spot rates and forward dated rated rates. Always had lots of time to talk through where currency rates stood. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

From the initial contact to the successful completion of the transfer of fund in Euros to my French bank account I received courteous and efficient help. The vacillating exchange rate was a concern bu... See more

Company replied

Rated 5 out of 5 stars
Verified

Despite a long and complicated sale procedure the transfer of funds was completed within hours of my Bulgarian estate agent depositing the proceeds of sale with Smart. My representative kept in touch... See more

Company replied

Rated 5 out of 5 stars

Gary was great throughout the process of sending various amounts of money to two different countries. Even when a problem arose with one payment Gary and the team did everything they could to sort ou... See more

Company replied

Rated 5 out of 5 stars

Great service by Matthew Lane-Miller, explained everything in our initial call and gave us time to think about the amount we wanted to send and no pressure was put on us. We were worried about sending... See more

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Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

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Rated 5 out of 5 stars

Right from the first enquiry SCE were on the ball. Nothing was too much trouble, my trade manager Matthew handled the transaction brilliantly and took time to answer my million questions. It's always... See more

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Rated 5 out of 5 stars
Verified

smart currency came out tops between the three quotes i got the contact i had with Danny cook was superb any questions i was able to call him

Company replied

Rated 5 out of 5 stars

Everybody at Smart Currency Exchange has been great. Very professional and helpful in arranging money transfers to a novice at this type of thing and providing helpful information on currency values.... See more

Company replied

Rated 5 out of 5 stars

Have never needed to use such a service before and moving large amounts of money always makes me nervous. Needed this service to enable us to buy our retirement home in Spain. Was helped all the way t... See more

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Rated 5 out of 5 stars

Have been using several currency brokers during past 15 years and Rory with Smart currency was the first and only broker to provide me a truly personal customer experience. Other brokers normally l... See more

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Rated 5 out of 5 stars

Used smart money when we found property whilst in Spain.They organised the deposit in a very quick and professional manner.Danny cook talked me through a advanced booking rate to avoid currency fluctu... See more

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Rated 5 out of 5 stars

Matthew was very clear with his communication and the funds were processed expeditiously. He is warm and made me feel comfortable

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Rated 5 out of 5 stars

The entire team at Smart Currency Exchange is awesome to work with. I primarily interacted with Rory H. He is very proactive and responsive throughout the process. There is a huge peace of mind knowin... See more

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Rated 5 out of 5 stars

Excellent service and very informative over the initial movement of our money to Spain. Danny Cook provided an outstanding service from the initial contact and throughout our buying process. Thank you... See more

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Rated 5 out of 5 stars

I would like to thank smart currency exchange and especially Danny Cook. We had to postpone our transfer several times due to the circumstances and when we needed to transfer the funds immediately he... See more

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Rated 5 out of 5 stars

Been working with various currency experts at Smart Currency for over a decade. Every person encountered has been diligent, polite and swift in dealing with my exchange transfers. I have just made m... See more

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Rated 5 out of 5 stars

A very positive experience right from the first contact. Took the advice given to forward purchase euros for property purchase in Spain which meant I knew exactly how much was needed when the time cam... See more

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Rated 5 out of 5 stars

I live in the US and was buying a house in France when Smart Currency Exchange was recommended to me. They made the transaction from dollars to Euros, fast and seamless. Rory was the trade manager I... See more

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Rated 5 out of 5 stars

Dealt with a couple of guys but most recently with Matthew LM. He understood my needs and facilitated my exchanges effortlessly whilst keeping me abreast of market moves and doing everything he cou... See more

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Rated 5 out of 5 stars

We moved to France from the UK and decided to use Smart Currency as our provider of choice for transferring money to buy our property and also for regular monthly income from UK accounts. We have a de... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I honestly cannot praise this company enough for their outstanding service. Thanks to their efficiency and professionalism, our funds were transferred from Europe to our UK account... See more

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Rated 5 out of 5 stars
Redirected

What I liked about the guy who dealt with my transfer was his persistence! He also upped his offer in line with Wise which I thought was okay. He just kept keeping in contact annoying at first but t... See more

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Rated 5 out of 5 stars

I contacted Smart Currency over a year ago as after losing my Mum I wanted to move away. Nikita Jagitia has been amazing, she gave me and my son lots of information and was very knowledgeable. Nikita... See more

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Rated 5 out of 5 stars

We have used Smart Currency Exchange twice in the last few months in the process of buying a house in France. First to transfer the deposit to the French Notaire and secondly this week to transfer the... See more

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Rated 5 out of 5 stars
Verified

Rhys has been exceptional over the past 4 months we’ve been working together. He helped us get a better exchange rate than available on the market and advised us the best way to proceed. Can’t recomm... See more

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Rated 5 out of 5 stars
Redirected

I used Smart Currency Exchange for the first time to send some money to Sri Lanka.Excellent service , setting up an Account online was easy and swift. I mainly dealt with Matthew and Michael – both we... See more

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Rated 5 out of 5 stars

I was moving abroad and needed to convert a large sum of money at a particular point in time, but was never quite sure when that time would be (house sale and purchase is always tricky and uncertain).... See more

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Rated 5 out of 5 stars

From the very first call to the transfer arriving the whole experience was incredibly professional and easy. Matthew was on the ball, guided me through from start to finish. Don't use any other exchan... See more

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Rated 3 out of 5 stars

Been using smart for several years now with no problems and very happy with the service . However recently as I am trying to buy and sell in spain I have been less than impressed . I never seem to dea... See more

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Rated 5 out of 5 stars
Verified

A very easy to use service once identity checks had been completed (also easy to do). Excellent exchange rate. Lots of iseful information via email. Good communication by phone and email. Transfer... See more

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Rated 5 out of 5 stars
Redirected

We were very impressed by Smart Currency Exchange and especially Rhys for the professional and honest way he dealt with us. We felt at ease and appreciated his time, care and attention to us in organ... See more

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Rated 5 out of 5 stars

India and Danny have been great. Moving currency may be easy for millionaires but was my first time and I needed hand-holding. The service was explained and they kept in touch, without pressure, to s... See more

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Rated 5 out of 5 stars

I came across these guys through 'Your Overseas Home', when I was starting my property search in Portugal. Buying a property abroad can be hugely stressful, as the process can be completely differ... See more

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Rated 4 out of 5 stars
Verified

With all the Complexities & never ending constructs and dismissive situations it is a mountain to climb. The resilience needed is off the scale. You need people you can depend upon,- helpful peo... See more

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Rated 5 out of 5 stars

We have been working with Rory for a few weeks now. After various calls and Rory being very patient and answering all our questions we signed a contract with Smart. The service and responses we hav... See more

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Rated 5 out of 5 stars
Verified

We have been listened to, accurately advised and enabled to achieve the very best outcome for ourselves over a long period of time, approximately 10 months.We have had regular emails to enquire about... See more

Rated 5 out of 5 stars

This was the first time I had sent money abroad not using my bank which charged too much. I used Smart Currency and they were very helpful especially Rory Halloran who helped me with the process via... See more

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Rated 5 out of 5 stars

Rory was incredible and kept me updated and explained the process to me in a way I could understand. At 82 and not being technical this is difficult in today, but Rory went above and beyond explaining... See more

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Rated 5 out of 5 stars

Nikita & Danny have been so helpful in arranging a smooth transaction. One more transaction still to go but if it’s as smoothly as last one I’ll be so happy with great exchange rates. Definitely reco... See more

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Rated 5 out of 5 stars

I’m so grateful to my neighbour in Spain for recommending Smart Currency, the most useful recommendation I’ve ever had and it has made life for me much easier. My account manager was Rhys, and he was... See more

Company replied

Rated 5 out of 5 stars

Danny Cook has gone out of his way to assist my wife and I with the funding of our property purchase in Cyprus.I will definitely be recommending him and Smart Currency Exchange .Exceptional first clas... See more

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Rated 5 out of 5 stars

We have purchased a property abroad and had to transfer a large amount of money in euros. Smart currency exchange were superb from the first contact. The representative Danny Cook is a very helpful a... See more

Company replied

Rated 5 out of 5 stars
Verified

Having recently agreed a purchase on an apartment in Spain I was introduced to Smart Currency by my Estate Agent that has been in business for many years. Even so transferring a considerable amount of... See more

Company replied

Rated 5 out of 5 stars

Thanks to all who helped with my journey. You listened, acted, followed up, respectful. I’d highly recommend them.

Company replied

Rated 5 out of 5 stars
Verified

A pleasure to do business with, our account manager Rory Haloran was truly professional and helpful

Company replied

Rated 5 out of 5 stars

Rory was extremely helpful and available throughout the process of buying my property abroad, which proceeded seamlessly.

Company replied

Rated 5 out of 5 stars
Verified

Very good service. Matt has been excellent with the support.

Company replied

Rated 5 out of 5 stars

Great service from Matthew Lane-Miller, straight forward and efficient process.

Company replied

Rated 5 out of 5 stars

A very reassuring service to match my momentous milestone abroad. The service was smooth, and I was kept updated both via phone and by email whenever required. The rate offered was very competitive an... See more

Company replied

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Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

Written by the company

Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers. Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Smartcurrencyexchange Ltd are are a…

Smartcurrencyexchange Ltd are are a great company to deal with our account manager is so good and they kept us appraised of our transfers at all times our manager Baillie Manyon went above and beyond for us. Super quick transfers.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I've used Smart Currency Exchange…

I've used Smart Currency Exchange previously and they were competitive with their rate and professional so this time around, for the purchase of my next home I used them again. Baillie handled my questions with ease and clarity, transferred funds to my French bank and gave me the confidence in them to gladly recommend them to friends.Thanks a million Smart!

10 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

They have a lot patience and explain…

They have a lot patience and explain everything

1 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Roni,

Thank you so much for taking the time to leave your kind review.

We're pleased to hear we were able to answer your questions and explain the process. We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

Excellent service throughout

From the start Matthew was clear and helpful about the service offered. We were able to fix the rate we would receive and when there was a slight delay Matthew helped to extend the date required. great service.

5 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Colin,

Thank you for your positive feedback. We are delighted to hear you had a positive experience using a forward contract!

If you know someone who could use our help, you can recommend us to them through our referral scheme and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

Great service with sensible analysis of current situation

From the initial contact to the successful completion of the transfer of fund in Euros to my French bank account I received courteous and efficient help. The vacillating exchange rate was a concern but a phone call from Arron enabled me to take advantage of a higher rate than I was was expecting. Thank you

25 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hello,

Thank you for taking the time to leave your lovely review. We're so pleased to hear you were happy with the service you received.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Matthew was very clear with his…

Matthew was very clear with his communication and the funds were processed expeditiously. He is warm and made me feel comfortable

27 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Esther,

We're so pleased you were happy with the service you received and the experience with Matthew.

We hope to speak soon and help you the next time you need to transfer money abroad!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Owned by Barclays Bank (so no worries about them disappearing!)

From my initial inquiry they were very helpful and spent time explaining my options for spot rates and forward dated rated rates. Always had lots of time to talk through where currency rates stood. The actual process of transferring funds was straight forward and easy to do. Can't fault them. Great service. Friendly and helpful.

12 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jonathan,

We appreciate your kind words and the time you took to share your experience. We're so pleased you were happy with the service you received.

Should you have any more questions please don't hesitate to reach out. If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

A pleasure to do business with

A pleasure to do business with, our account manager Rory Haloran was truly professional and helpful

28 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Ann,

Thank you for your lovely words, and for taking the time to leave a review of your experience with Rory.

We hope to help with any needs to transfer money again in the future!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service from Matthew Lane-Miller

Great service from Matthew Lane-Miller, straight forward and efficient process.

26 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Johanna,

Thank you for taking the time to leave your review. We'll be sure to pass your kind words on to Matt.

We look forward to helping you with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

smart currency came out tops between…

smart currency came out tops between the three quotes i got the contact i had with Danny cook was superb any questions i was able to call him

24 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Steven,

Thank you for taking the time to leave your review. We're so pleased to hear that we were able to deliver on the service expected when requesting a quote.

We hope to help you again the next time you need to transfer money abroad.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

Friendly

Friendly, helpful and efficient.

21 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Matthew,

Thank you for your kind words about your experience with our team.

If you ever need further assistance, we'd be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

Despite a long and complicated sale…

Despite a long and complicated sale procedure the transfer of funds was completed within hours of my Bulgarian estate agent depositing the proceeds of sale with Smart. My representative kept in touch by phone regularly throughout the waiting period (proving heirs and their identities etc.,) and I was guided through the transfer quickly and clearly when the sale was complete. It was such a relief to have one less stage in the process to worry about.

21 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Heather,

We’re delighted to hear that you were happy with our service and are so pleased we were able to reduce the stress for at least one part of the process!

If you ever need further assistance, we'd be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Verified

Very good service

Very good service. Matt has been excellent with the support.

19 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stan,

Thank you for your positive feedback. We are delighted to hear that you've been pleased with our service.

We look forward to helping with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service and very informative…

Excellent service and very informative over the initial movement of our money to Spain. Danny Cook provided an outstanding service from the initial contact and throughout our buying process. Thank you Danny.

10 October 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jon,

We appreciate your kind words and the time you took to share your experience. We've passed your kind words on to Danny.

Should you have any more questions, please don't hesitate to reach out. We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Gary was great throughout the process…

Gary was great throughout the process of sending various amounts of money to two different countries. Even when a problem arose with one payment Gary and the team did everything they could to sort out what was happening. He keeps in touch and checks in regularly. The exchange rates were good and the process simple and easy to use. Highly recommended.

12 September 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tracey,

Thank you for your kind feedback. We're so pleased you had a good experience with our service.

If you know someone who might be interested in our services, you can recommend them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars
Verified

All oke service

All oke servicec

14 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Eric,

Thank you for taking the time to leave your review. Customer service is extremely important to us.

If you have any questions or any further need to transfer money abroad, please don't hesitate to contact our team.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I would highly recommend this company for 'de-stressing' the process of sending currency abroad.

I came across these guys through 'Your Overseas Home', when I was starting my property search in Portugal.
Buying a property abroad can be hugely stressful, as the process can be completely different and of course there is the additional worry of exchange rate fluctuations.
Danny helped us through the process of transferring the deposit and then fixing the rate so that when we were ready to complete, we knew exactly what we were paying. The rate offered seemed OK at the time (seemingly fairly similar to the current tourist rates), but with no additional fees on top. Although your high street bank may offer a better exchange rate, they often charge huge fees to make the transfer (which I experienced when sending a previous, smaller amount). However, the main reason for using Smart Currency Exchange was to protect us against any huge economic shocks, which we have seen in the past. Just a 1% devaluation of the £ would cost us several thousand ££'s. Of course, this could work the other way - but would you want to gamble?
The portal made things really easy to set up recipients and to check the balance (as due to constraints with our bank, we had to make frequent smaller transfers). On the completion day, everything was transferred across to our lawyer, very promptly with no issues. (I think around 24hours from the UK to Portugal)
I will continue using Smart Currency Exchange for transferring ££'s to my €€ monthly bills account. Thanks Danny!

24 October 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Glen,

We’re delighted to hear about your experience with us. Congratulations on your purchase in Portugal!

We'll be sure to pass on your kind words to Danny and the team, and look forward to helping with your monthly payments to come.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Everybody at Smart Currency Exchange…

Everybody at Smart Currency Exchange has been great. Very professional and helpful in arranging money transfers to a novice at this type of thing and providing helpful information on currency values. I would especially like to thank Matt who has been particularly helpful to us. I would certainly recommend Smart Currency Exchange to anybody wanting to use this type of service. Thank you

8 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Colin,

Thank you for your kind feedback. We're so pleased you had a good experience with Matt.

If you have any other queries or questions, please reach out to our team. If you do think of someone who might be interested in our service, refer them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service by Matthew Lane-Miller

Great service by Matthew Lane-Miller, explained everything in our initial call and gave us time to think about the amount we wanted to send and no pressure was put on us. We were worried about sending a large amount and Matthew explained that we could send smaller amounts which we did and all came across to our Australian accounts within 2 working days. Thank you for your help and support with our transactions, your a credit to Smart Currency Exchange.

13 October 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Nathan,

Thank you for your positive feedback.

We know sending large amounts can be daunting and we're so pleased to hear that you had a good experience with Matthew.

We hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

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