Staysure Travel Insurance Reviews 492,745

I had to phone as I needed a quote and made a mistake when applying on line. The phone was answered quickly! Once I received the insurance validation certificate I had cause to call again and the pho... See more

I received notice of expiry of current cover and price to renew policy. I was happy to renew policy so had no form filling to complete. Process was completed automatically and new policy documents a... See more

I had been insured with Insure and Go previously but the renewal process was hugely disappointing as their system wasn't allowing a revised price for doubling the excess. I tried 3 times by phone a... See more

It's my second year of holiday insurance with Staysure, and I shopped around for better deal, but came back to Staysure. Thing is with Staysure they cover pre- existing medical conditions that ot... See more

Trying to get straight answer out of the chat room with a real person was difficult. I got there in the end, but it was like pulling teeth. My question was - my single trip travel insurance runs betwe... See more

Too long in answering call. Helpful when I got through but then transferred to customer service who didn’t seem to have a clue what they were doing. Asking me to repeat all the medical information I’d... See more

Easy to scroll through online quotation form on website. Insurance cover appeared to be very good. There was a 20% discount offer for holiday insurance at the time. The only negative was the price see... See more

Had a quote online which was too high. Contacted by phone to try get a cheaper quote. Managed to get a reduction but not as much as I'd hoped for. Didn't want the hassle of contacting other companies... See more

It was easy to deal with Staysure insurance. The insurance is expensive for me & my wife because we are 80 & 81 years old and have health issues as you would expect. Holiday insurance is expensive for... See more

The operator was first rate - very helpful - informative and customer focussed. My only reservation is that it appears that I have to specifically update my medical questions every year - to the exten... See more

I really wanted to speak to an agent because my query wasn’t straightforward. When I did get through the agent couldn’t hear me, although I could hear her perfectly. She was a little brusque and termi... See more

I was arranging travel insurance for myself and husband and the lady I spoke with was very clear and concise and repeated questions if I needed clarification . She was very thorough and gave me the ti... See more

I called to renew my annual policy. Despite a longer wait to get through customer service Jane was brilliant. I had several medical conditions to list which took some time but throughout the call Jane... See more

The call centre representative tried to be helpful but seemed unsure about some of the questions she asked. The line was poor and difficult to hear the questions. I was cut off and was called back... See more

The agent was polite and helpful. What I find so frustrating is that the original quote is not the final offer when I say I'd like to shop around for a better quote because Staysure's is so high. I ha... See more

I found it quick and easy to complete on line. Answering all questions honestly to make sure I got the correct cover for my health issues on my holidays. Choice of 3 prices basic, comprehensive and o... See more

Easy to renew my existing policy, making updated changes i was not able to complete myself online. Friendly, helpful staff who explained everything, checking all details were correct before policy w... See more

The young lady who took my call to renew my holiday insurance was delightfull but very professional.Think he name wasKEZIA or similar .She was full of cold and sounded fluy i think she is an asset to... See more

Staysure are my preferred provider for travel insurance. They offer competitive quotes for seniors on Worldwide travel options. Claims are managed proficiently and when you need help abroad, they offe... See more

Helpful advisor who listened and explained things well. Was able to update my policy cover level and add a new medical condition easily. Cover offered met my needs and gave good value for money... See more

The advisors are very helpful, they go through all the travel insurance options clearly . They don't pressurise you to buy. I have been using staysure for few years now. As they include all my... See more

Made an annual policy renewal by telephone. The operator was very helpful, attentive and kind. my questions were all fully answered. All elements of the policy were carefully explained, checked and re... See more

I have used your company previously and happy using StaySure but your rep. that dealt with my recent purchase was not very helpful nor friendly or professional. It felt like he was doing me a favour a... See more

The call handler was polite and pleasant and interacted with humour and efficiency. The fact that we shared a laugh made me feel I was being listened to and that he genuinely cared about the ca... See more

In December of last year i had a claim in Spain resulting in an operation and a 10 day stay in a private Spanish hospital, the company handled the claim exceptionally well with the minimum of fuss and... See more

Have used Staysure travel insurance for several years now, which I think proves that we are very satisfied with their service. Comprehensive policies and easy to follow and adjust if necessary. We ha... See more

Your website is easy to use and completing the form was straightforward. Everything is clearly stated with options available. I have obtained what I require for my annual cover and at a lower pric... See more

I booked online, the process was excellent, very simple. You sent me a prom code, as I booked with Staysure Travel Ins., back in September for a holiday in Jersey, UK, for my husband and myself. Th... See more

Very good communication with the gentleman who helped my decision to go with the quote. I requested a paper copy, but as yet I am still waiting for the documents to arrive. Thank you my documents ar... See more

The online quote forms were easy to fill in and came up with a figure we were quite happy with. Unfortunately, we had to phone StaySure due to a medical condition which was not on their list of co... See more

I simply renewed this automatically but was horrified by how much more I had to pay this year. On hindsight I should have cancelled since I am not now travelling until January. I eill rethink next... See more

on receipt of my renewal documents was surprised at how much it had gone up. I spoke to customer services who were very helpful and were able to reduce the premium to a more acceptable figure. Howev... See more

The whole process was pretty straight forward simple on line system giving me the best and keenest price on the market. Discount code albeit on the basic price assisted in my choice.

Your agents are very helpful. I deducted one star because the first agent I spoke to didn’t call back. The second agent actioned everything thing the first agent had sorted for me but his office was s... See more

Your agent was very clear and concise explaining the different levels of cover available to us. Anything we didn’t understand she went over it again. Consequently when we came off the phone we felt... See more

We spoke with Zak today who was very helpful and professional and understanding of our situation. He took his time with us and explained everything clearly and patiently. Very pleased with the service... See more

Pleasant chat with clear explanations for changes to the policy. Satisfactory outcome from my point of view! I’ve been insured with Staysure for some time, have a good claims experience with them and... See more

Helpful advice was given about my travel arrangements. They made sure I had the right cover for my trip. Unfortunately I am over 80 so my insurance was expensive, although I am healthy for my age.

Such a pleasant and helpful customer service. Due to a family bereavement I had to cancel the travel insurance that I’d bought, the person I spoke to cancelled it straight away for me and my paym... See more

Very good customer service. After purchasing i couldn't download my policy documents and the online chat was very helpful. I then realised I had made a mistake and emailed the help desk. They responde... See more

First call handler was not very pleasant, but did the job and said he would call back next day with quote; he didn’t. I then had an e-mail to say quote was ready and ring a number. I did this, but ha... See more

All was OK but had difficulty understanding every thing, as not spoken English but got it sorted out all ok thank you..I dint ha e a very good signal on my phone.

Our renewal was straightforward. We were taken through a series of questions to assess our current health circumstance, and an updated quote was provided on the spot. We feel happy that we're fully... See more

I was treated in a professional manner ,by MARIA who made it very clear and concise and I feel confident that I have the correct insurance policy for my needs. However I THINK THE PRICE IS TOO expen... See more

I received clear verbal questions, which were fully explained to me prior to my responses being made. My responses were checked with me and clarified where necessary.

It was very easy to navigate the website. The different levels of insurance were clearly explained. I was able to buy the cover well in advance of my trip giving me some peace of mind.

The lady I spoke to was very kind and helpfull, in the years I have insured with StaySure I have only made one claim which was dealt with no problem and a great deal of help.

The callback service saved me from having to wait for an agent to answer. When the agent called back, he was very polite, efficient and informative.

Easy online application. Competitive prices for my partner who has several pre existing medical conditions. Fortunately we haven’t had to make a claim on any policies we have bought so we can’t com... See more

Firstly my call was answered straightaway I was dealt with by a very helpful young man who made a few adjustments to my holiday insurance before it was renewed very happy with result Thankyou very... See more