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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction across multiple facets of the service. The main issues relate to cancellations, the booking process, and the mobile application. Consumers also report negative experiences with the overall service quality and customer support. People report instances of drivers refusing trips upon arrival, unexpected charges, and fares that significantly exceed initial quotes. Some reviewers mention that drivers sometimes cancel rides, leaving them stranded, or fail to show up at all, particularly for pre-booked trips. Several consumers feel the company's data gathering practices are questionable. The lack of responsive and helpful customer service is a recurring complaint, with many finding it difficult to resolve issues or obtain refunds.

Based on these reviews

Rated 2 out of 5 stars

I want to share feedback on Uber "pets." This is the second time I have had an issue when requesting an Uber pets. Seems as if the drivers don't even know they have accepted an Uber pets ride, and whe... See more

Rated 2 out of 5 stars

Daybefore yesterday I took a ride from L&T rain tree bouolevard, Byatarayanapura to canara bank, Subramanyangar . While boarding fare shown was Rs. 247 but after alighting at Canara bank, Subramany... See more

Rated 2 out of 5 stars

Uber are generally ok most of the time. However today I needed to book a car from home to the hospital, a 30 minute trip (Saturday lunchtime). This is supposedly a quiet time for Uber. After waiting... See more

Rated 1 out of 5 stars

Uber manager and team completely rubbish service my company account is not active from June 2025 which not mention my company. I upload company documents more then 20 times they are under review from... See more

Rated 3 out of 5 stars

Used Uber taxi after a long time away from them, only one snag, I stopped using many places as I kept getting fraud against my cards. within a week of putting Uber back on my phone and using them low... See more

Rated 1 out of 5 stars

Someone hacked my account and changed the email and phone number. I’ve submitted an online form and uber have told me to log in to resolve the issue. I cannot log in to my account because it has been... See more

Rated 1 out of 5 stars

My child's mum pre booked uber as she needed to get to hospital for my daughters operation they took payment off them last week for them to cancel early hours before turning up. This ain't the first t... See more

Rated 1 out of 5 stars

your system should allow a zero rating . The Uber service in London is terrible- you wait for the indicated number of minutes and track the car and then the driver suddenly cancels - presumably to... See more

Rated 1 out of 5 stars

I can only add to the many, many negative reviews of Uber. Uber may be good when requesting an immediate, day time pick up. However, do not rely upon Uber when making an advance booking. I made a rese... See more

Rated 1 out of 5 stars

I used too drive for Uber I drove pretty good 4.95 or 5.0. So recently I tried to reactivate my account to start earning again. But each time they kept saying we are waiting for my background check af... See more

Rated 1 out of 5 stars

Never again! As I had a medical appointment I booked a ride in advance (and soon after confirmed by Uber). On the day, I was left waiting and just a pop-up message 10m later saying Uber was sorry to l... See more

Rated 1 out of 5 stars

In one week Uber have let me down within minutes of pick-up time. Payment taken immediately, finding car with varying minutes before allocation, always with the message they are busy and suggest you... See more

Rated 1 out of 5 stars

They have unsafe drivers. I was driving and an Uber driver cut me off, spit on my car and gave me the finger several times, because I honked at him for cutting me off. He then displayed road rage be... See more

Rated 1 out of 5 stars

so many new comers in Canada use uber delivery, which is fine. It’s their source of income, but they mess up the delivery by delivering to the wrong house or just scamming the system. Also, it’s hard... See more

Rated 3 out of 5 stars

Individual drivers are selecting their own routes (not the route used to calculate your charge) and the Uber is billing you a higher rate than quoted. Screenshot your booking page and compare to fin... See more

Rated 1 out of 5 stars

Uber is ridiculous! They have been charging just over $8 for a ride that's 0.8 miles, less than a mile, but their pice has increased everyday for the past 3 day and now they are charging over $11 for... See more

Rated 1 out of 5 stars

It is horrendously difficult to get in touch with anyone for any issues, and their instructions for how to deal with issues are often wrong. They guide you through how to fix something in the app, and... See more

Rated 1 out of 5 stars

I am extremely frustrated with my recent experience. My trip was canceled the first time without any clear reason, yet I was still charged for it. Then, when I booked again, the driver was changed bec... See more

Rated 1 out of 5 stars

I have recently come out of hospital so unable to drive my car , booked an uber , the driver was at the wrong destination I told him that , so I went to where it he was and he put in the app cance... See more

Rated 1 out of 5 stars

One of the most worst company now. TfL and other local body should review. They charge customer more money and pay driver less. They winning the monopoly and kind of allowed to practice wrong wil... See more

Rated 1 out of 5 stars

They seem to want to go out of business. Checked the journey price last week. Fairly short local trip came out at £8. Was trying to book today. All of a sudden the cheapest quote became £48... See more

Rated 1 out of 5 stars

Took a ride in a uber to macdonalds in ardwick manchester, went inside and got my macdonalds then when I went to out the taxi - Uber X got offand left my woman there at 1.30am, that gandou Pakistani d... See more

Rated 1 out of 5 stars

I had a shocking and deeply uncomfortable experience with an Uber driver, and the most disturbing part wasn’t even the ride itself – it was Uber’s complete lack of care afterwards. When something... See more

Rated 1 out of 5 stars

I would rate 0 stars if I could, uber eats is always late, we pay delivery fee for uber to take advantage and deliver multiple orders. The drivers are always picking up different orders on different a... See more

Rated 1 out of 5 stars

I booked a taxi for 07.30 am for the following day, the taxi turned up at 1945 in the evening, they had already taken my £25 from my account, when I told the driver it was booked for 07.30 in the morn... See more

Rated 1 out of 5 stars

I requested a ride from Şişli to Beşiktaş using the app, and the estimated fare range shown was 151–160 TL, which is why I decided to take the ride. The app was clearly aware that it was rush hour... See more

Rated 1 out of 5 stars

This is the 3rd time out 5, where I prebooked a taxi for an early morning / late night to the trip to the airport only for the driver not to show up, this time I ended up missing the luggage check i... See more

Rated 1 out of 5 stars

This morning a driver refused to drive any further because a 20yr old, autistic, vulnerable female didn’t have cash only card. I’m all for keeping cash but not at someone’s potential safety.

Rated 1 out of 5 stars

I got stranded because Uber wanted to verify my Credit Card. No one to call, no way to contact anyone. Afterwards, still no way to find out how to resolve the problem, Uber has no way to file a proble... See more

Rated 1 out of 5 stars

Don’t use! - uber sent me a 50% off message for my next two trips. They didn’t state terms and conditions then when I took the trip refused me the discount. When I contacted them they were rude and in... See more

Rated 1 out of 5 stars

6/10/25 at 9.00pm. We booked a driver from Sydney airport to our home. Driver was in a Camry that we had taken to airport. Driver refused to take us as said our bugs were too big. He cancelled before... See more

Rated 1 out of 5 stars

Disgusting customer service, was charged 38 for a pizza I never received by a courier that lied about being at my address for 10 mins. I will never be using uber again

Rated 1 out of 5 stars

I recently had a very disappointing experience with Uber. The car that picked up me and my girlfriend was in an appalling condition – the seats were heavily stained, the interior had a very unpl... See more

Rated 1 out of 5 stars

They charged me 17£ first and at end of the ride they charged me £9 more, total £26 for a 3miles distance ride, it was traffic that made the trip be longer than expected but since when that’s the pass... See more

Rated 1 out of 5 stars

I wish I could leave zero stars. I requested a ride from Winn-Dixie to my home. The app showed that I was picked up (I was NOT) and I watched on my phone as David in a Tesla model 3 went from somewher... See more

Rated 1 out of 5 stars

Got my first trip booked with a guy called Matko, he gets a 5 star rating, got another booked to take us back by a guy called Leo, who apparently said he was there which he clearly wasn’t, but I got... See more

Rated 1 out of 5 stars

This is NOT about the driver but how all Uber drivers are treated at OR International Airport in South Africa by local law enforcement. My mother and I were almost left by the side of the road b... See more

Rated 1 out of 5 stars

the driver did not show up, did not call, was not even close to me but charged the transfer to the export. customer service useless and refuse to refunds

Rated 1 out of 5 stars

Uber is the least professional business I’ve used. The last transport had a driver that was tweaking out on drugs. This time the first one cancelled and the second guy said cancel your uber and pay me... See more

Rated 1 out of 5 stars

How could a company which has Zero customer service and no a live agent to talk to still be in business?? Uber has tribble reviews in all platforms and it has no more than 2 stars! The only good thing... See more

Rated 1 out of 5 stars

You have the most disgusting and disrespectful & yet the most horrifying uber delivery people ever. What is your criteria when you wanna employ someone? Is there any box they should tic as ILLITER... See more

Rated 1 out of 5 stars

Took an Uber from a suburb of Berlin to the train station today. They quoted me $47 for the ride and never changed that before we left. We got picked up in front of the house and were waiting in the s... See more

Rated 1 out of 5 stars

Terrible customer support service, almost impossible to contact, and their response is simply dismissive. They have no interest in helping you. Very disappointing.

Rated 1 out of 5 stars

Absolutely awful. I drive for uber but they're treating their drivers like slaves. New 'Destination' modes are stupid and make drivers feel like animals. They force you to accept all jobs otherwise yo... See more

Rated 1 out of 5 stars

Absolutely disgusting approach to data gathering, avoid this company by miles. They have zero of your best interest at heart. You should stop abusing your system. It makes you resulting in being a... See more

Rated 1 out of 5 stars

On 30/09/2025, I booked a ride from Mainz to Offenbach for €85.81. The driver assisted me with my luggage and chose a route through Frankfurt instead of the Autobahn, claiming it would be faste... See more

Rated 1 out of 5 stars

I tried to rent a car from Stansted airport. My booking was cancelled by uber for no reason, yet I was still charged. I have received a partial refund of approximately £25, but Uber have inexplicably... See more

Rated 1 out of 5 stars

Uber has no support for drivers. It's impossible to contact the support team, there is no option to msg or to call in the app. When you eventually find a number on a different site, that call is auto... See more

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Company details

  1. Transportation Service

Information provided by various external sources

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.

Uber: Rideshare, Taxi, & Taxi Alternative App

Written by the company


Contact info

1.6

Bad

TrustScore 1.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Phone number change on website, and on App.

I filled out a support request form twice- once online, and once on the app. and no response. I have a new phone service and need to change my account phone-number. Yesterday, I waited for a response to no avail, then I checked this morning. All there were were ads for Uber. I tried to update my information this morning and was unable to even log-in to my account due to it defaulting to the old number. There is also no customer service number for Uber when I went to look for one, and this has also now caused me to cancel two Dr. appointments which I also often use the service for. I had also tried Go Go Grandparent which Uber books for Seniors through but the price is very high.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

I’ve been using Uber almost every day for months, but after today, I’m officially done. The app glitched and changed my pickup location — something completely out of my control — and when I tried to explain to the driver where I actually was, he got rude, refused to cooperate, and then cancelled the trip.

It didn’t stop there. I called customer service to sort it out, and one representative hung up on me, while another insisted that I still had to pay for a ride that never even happened. Absolutely ridiculous.

This isn’t the first time I’ve had to walk to drivers because the app puts them in the wrong place, but this is the first time I’ve been treated so poorly. For a company that claims to “value customers,” Uber clearly doesn’t care about loyal users who ride with them every day.

I won’t be using Uber again — I’ll take my money to a local taxi service that actually respects its passengers.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

MUHAMMED BILAL N

MUHAMMED BILAL N. Was my courier today, be was so lovely and even went to the address I had to change last minute with no problem. Lovely guy and I appreciate the get well soon you gave me 😁

16 October 2025
Unprompted review
Rated 1 out of 5 stars

I will never ever use uber again

I will never ever use uber again. I booked uber to get the Eurostar in Paris. I booked the day before so I knew I’d be on time. The driver messaged me at the time of arrival saying she couldn’t come and that I had to cancel the ride. She said the roads were blocked with police. I said to her that she needs to cancel but she said she couldn’t and uber rules are that I have to so I did. Uber then charged me £17 for the ride. I contacted uber and they refuse to refund me. They have proof from the drivers messages to me via the app that she cancelled it. Disgusting company. Scammers

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Over time and over paid

Today I travelled with Uber Catania for the 3rd time.
The first 2 times the driver took 30min to arrive. Today he came 6 min earlier than the App stated....All 3 times I've been charged €18. Normal cost within the city centre is €15.
At no time have I received or paid for the cheaper (smaller) taxi. In co-operation with It Taxi it
should cost €8 - €10...

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Would give it zero if I could

Would give it zero if I could. Booked a cab and was properly let down. Waited at least 20 mins and then cancelled. Driver appeared to be doing other rides at the same time as mine, and I cannot wait for that when I am expected to go to my daughters school for collection. Poor show Uber £16+ less

16 October 2025
Unprompted review
Rated 1 out of 5 stars

LOST ALL TRUST WITH UBER


I’m really disappointed and angry with Uber Egypt. I bought an Uber Bus package, used it only twice, and suddenly everything stopped working. Uber canceled all my trips without any reason, and my account became useless.

Their support is a joke — no replies, no help, no respect for customers. Even when I went to their office in Cairo, they did nothing. It’s unbelievable how a global company can treat people this badly.

One of my trips was canceled while I was standing in the street with my daughter, and it was a horrible experience. Uber caused me real stress and didn’t even bother to explain or fix the problem.

I will never trust Uber Egypt again. They take people’s money and disappear when there’s a problem. Shame on such poor service from a company that pretends to care about its customers.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

My uber account has been hacked by the…

My uber account has been hacked by the Chinese people. All my notifications were coming through as Chinese I translated to see they had purchased a ride on my count and leaving me with the balance of US$89.10. I contact uber support MONDAY. Still have not received any help. I have constantly been phoning as I’m worried they may book more trips and round up a bill on my account. Uber has not been helpful AT ALL. Very frustrating.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

ChatGPT said:

ChatGPT said:

I received a 50% off offer for an Uber ride. However, when I logged in to check the fare, it was actually more expensive than the normal fare my son gets — and he doesn’t even have the offer.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting company with poor customer…

Disgusting company with poor customer service. I have asked to have my complaint recorded and escalated several times but this poorly trained advisors keep copying and pasting same generic response. Once I get my money back I will be deleting my account permanently as I’m completely put off this “business” will order from Deliveroo (much better service) and will get rides from bolt. Stole my money in their fraudulent “uber money” scam.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. Drove past me as went the wrong way then drove off. Then couldn't get another Uber.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

I would give 0 I'd I could

They overcharge all the time and give no explanation for it...sometimes I'll have random charges taken off my account that they are unable to account for, that's stealing by the way. Bless the drives but I'm sure that I've heard a great deal of complaints from them too regarding how unfortunately poor te uber platform is.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Price Change, then take double payment

I booked UBER for a trip from Manchester Airport to home - a price of £54.99 was locked in - when it came to coming out of my bank - it had increased to £61.89. They also took the payment TWICE - so I ended up paying £124 - I contacted UBER who made things incredibly difficult - and in the end said they were not paying back the overpayment as it was a legitimate trip! I know it was a trip - you just took double payment! Thankfully my bak could see what had happened and have refunded the overpayment - but I will never use UBER again - so much hassle and stress.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

UBER IS THE WORST BUSINESS EVER

UBER IS THE WORST BUSINESS EVER. VERY RUDE STAFF AND UNHELPFUL. I TOOK A RIDE WITH THEM THIS MORNING AND THE DRIVER PICKED ME UP LATE AND I GOT TO WORK LATE. I CALLED THEIR CUSTOMER SERVICE TO REPORT THE FIRST GUY SAID HE WOULD GIVE ME £5 CREDIT AND I REQUESTED I WANT THE MONEY IN MY ACCOUNT INSTEAD AND HE KEPT ON PUTTING ME ON HOLD AND CAME BACKI AND SAID SORRY HE CAN'T HELP ME AND HE WILL BE PUTTING THE PHONE DOWN.

THE SECOND LADY I SPOKE WITH -OLWETHE WAS ALSO UNHELPFUL. I WILL BE CLOSING MY ACCOUNT WITH UBER AND WILL BE PUTTING THEM ON BLAST ON SOCIAL MEDIA FOR HAVING RUDE AND UNPROFESSIONAL STUFF.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

These POS

These POS. I’m disabled and needed a ride after I had collapsed. The driver went to the other side of town where I was not and waited there. I texted him and he couldn’t understand me. Another reason everyone should be able to speak English in ENGLAND. So this idiot drives around for a few minutes and then cancels my trip. The uber charged ME for cancelling. Thieving, lying, despicable trash company’s they should be put out of business for all the illegals they hire.
Shame on Uber.

13 October 2025
Unprompted review

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