WeTransfer Reviews 575

Got conned into subscribing to retrieve an expired file (48 hours old) on a weeks free sub. It's completely impossible to cancel the suscription, have downloaded the app, my browser isn't supported -... See more

I’ve been really disappointed with WeTransfer. They’ve made it so difficult to run a simple transfer service for my clients—too many restrictions, confusing rules, and every change just makes it harde... See more

Same problem as everyone else. I regret not reading the Trustpilot reviews first. They charged me $228 for a subscription that was already canceled. I haven't received any response or my money back.... See more

This company should be avoided at all costs. There own T&Cs state a full refund will be issues if a charge is applied in error and they are notified of it within 14 days of a contract renewal. Still n... See more

A friend tried to use them to send me some files. beside an absolutely unacceptable amount of ads... I know it's free and I'm the product, but there are limits to decency, I made many attempts at gett... See more

BEWARE, THESE ROGUES WILL TRY EVERY TRICK TO SCAM YOU FROM DAY 1. Wouldn’t even give it one star, but cannot warn off potential users if I try to leave it blank. A very difficult software program... See more

We've been using wetransfer for years and up til now have been very happy. However recently they changed our plan (without notice) from 100euros a year to 1900 euros a year for a "Teams" plan - and ac... See more

This app reserves the right to use your personal data as stated in its terms and conditions. Even after public backlash forced them to rephrase their policies, they still retain broad rights to collec... See more

I've been paying for the premium service for maybe 10 years. It hasn't improved and has become more unreliable recently. They recently sent me an updated terms and conditions that I actually read. To... See more

Have been using wetransfer in many years. Never had problems until now. It went up in price so i got the smallest payed version. Cant seem to upload anymore. Timeout all the time, upload times in more... See more

This is not a file transfer platform, it's a damn billboard with the option to send files. What you are calling WeTransfer Presents is just a bunch of disgusting, annoying, useless ads. Today, you put... See more

I've used WeTransfer since they founded the company and now sadly they have turned into automated greedy bots. As with many other users they moved my free subscription into ultimate subscription witho... See more

There are scammers using wetransfer.com to send bills for goods not ordered. This is fraud as has nothing to do with We Transfer. However the legit. company appear not interested as my email to their... See more

Their billing practices are a borderline scam. Nearly impossible to get a refund, had to jump thru many unnecessary hoops (no refund button, had to EMAIL support, re-enter my customer info and cc info... See more

I'm curious if Alexandar Vassilev is embarrassed with the wetransfer renewals process? 1. Renewal notice emails not sent / or even received in the junk folder 2. Notification of a 100% upli... See more

Disgusting new service. Jacking up the price and then limiting all the previous plans to extort your user base is actually pathetic. What, were you not making enough money beforehand? Maybe you shou... See more

We've been struggeling to receive a refund from WeTransfer for about a month now. Service from them is absolutely attrocious

The Portals section wich i use since years, is still bugged, and customer service don't really listen, they always tell you the same stuff over and over again, like refresh browser and similar basic... See more

YOu when upload a MOV file and then download onto PC my player does not play it it has nothing to do with my codecs but WeTransfer Because when I airdrop it or send via whatsapp to my pc the same vi... See more

Initially okay with smaller files but then incapable of uploading anything bigger than 1gb. Customer service is virtually non existent and to top if all off the "delete account" function seems to be d... See more

Wetransfer used to be good.. now it's basically becoming a paidwall. They make customers taste their capabilities then remove toys from us to convert us to paid users. This marketing practice is... See more

If you forget to cancel your free trial, they sneakily charge you a FULL YEAR (not a month, a year) of premium. If you don't act within the 14 days, they refuse to refund it. While this is clear... See more

AVOID AT ALL COSTS In their terms it states this' You hearby grant us a perpetual, worldwide, non exclusive, royalty free, transferrable, sub-licensable license to use your content...' This is outra... See more

I don't like leaving bad reviews but after being a loyal customer of 15 years. WeTransfer have increased the annual cost nearly 2.5 times more. The new owners of the company seem to have no care for c... See more

I've used WeTransfer as a service since I started out in video 3 years ago. The price has been so competitive up until last month, where it was increased by ~110% per month. Considering that there are... See more

I gladly used this company's free service for years, and never had an issue. I had a lot of pictures of a family wedding I recently attended out of the country, and lots of requests for copies. So as... See more

Need zero star. Garbage customer service, blaming customer. They charged me 400 euros just to download a file. That’s totally insane and inhuman. May this company be bankrupted soon. People who got pr... See more

For the past few weeks there have been transfer problems at both ends, upload and download. After several frustrating hours of glitching and stalling today, I cancelled my account.

I was just charged $228 for a WeTransfer Pro account I never knowingly renewed (on top of 2 additional dings from the previous 2 years I hadn't caught -- one was for more than $300). When I contacted... See more

Signed up for a monthly subscription but charged me over £203, customer service very poor ,after requesting a refund two days later I received a email that my case is closed, Customer service is bad.... See more

I feel misled by the way WeTransfer handles subscriptions and cancellations. When you sign up, there is very little clear communication about automatic renewals and the strict refund limitations.... See more

I was referred to this by a photographer some years ago and use it now and again to send a large amount of images to my own email. Recently sent two lots including some videos taken with an iP... See more

Sick, Twisted, Scamming, Fraudulent Company. I cancelled my WeTransfer subscription, yet they still took a payment afterward 3x the amount of orginal subscription, I Contacted PayPal, but We... See more

In a ridiculous move they have now decided that they want intellectual property rights for ANY uploaded content. I am sorry I ever recommended this platform to others when it was still new. P... See more

Refusing a refund. I have tried to cancel my subscription twice, then it says I still have the ultimate plan. I have not used my account to share any files yet they are not giving me a refund. I... See more

I have loved WeTransfer for years. But seriously what has happened? I accidentally clicked on Teams instead of Ultimate and they have charged me £143 for a month's use. It is only little old me. I tri... See more

On July the 11th this year our "ULTIMATE" subscription to wetransfer got renewed for 188,42€ with a 50% discount => 94,21€ see the conformation in the screenshot image attached. The message is cle... See more

Found out today that hidden in their terms and conditions is a clause saying anything you send via wetransfer, they get to copy and keep and use royalty free. So be careful what you send as its no lon... See more

I was using the PRO plan for some years and have been happy with the service. Since I was travelling a lot lately and therefore had multiple logins from different locations, it upgraded me to a TEAM p... See more

I had purchased a subscription last year. I had received an email that my subscription renewal had failed. They also never sent me an email that the new subscription was twice the amount of the orig... See more

Veloursblanc, you're the best in the game! They helped me, and I got my money back.

I totally understand paying for big files, that’s fair. But the way WeTransfer works now is just annoying, especially when you remember how smooth and simple used to be. You can’t even change the fil... See more

This company offers a 7 day free trial of their "Ultimate Plan" but charges $336 (a full 1 year in advance), even when you cancel before the end of the "7 day trial". When you alert them of their err... See more

Gone seriously wrong since Bending Spoons bought the business. First they fired 75% of the staff, then they attempted to steal the rights to any content delivered through their service. A massive red... See more

Not reliable !! I sent my agent a self tape via wetransfer .. I received confirmation that the transfer was successfully.. only that after 10 minutes I received a subsequent email saying oops somethin... See more

Is now a horror show. Such an appalling site now, a constant battle to get the damn thing to do the simple task of setting up a transfer - it used to work, simply. Now it's full of pretentious, irrele... See more

Scam. Same issue as all below, took money for a service I did not sign up for. Have reported to trading standards.

I’m extremely disappointed with my recent experience with WETtansfer. I was charged a $300+ subscription fee without ever giving my consent or authorisation. At no point did I sign up for a recurrin... See more