One Protect Insurance Recenzje 3995

Hannah was very clear and precise in answering my query.
All sorted in matter of minutes, very helpful indeed, thank you .

Avoid paying unually for car insurance with One Protect. We did and having sold our car after 6 months cover we contacted them to cancel and arrange a refund. They came back with cancellation and admin fees equating to £1 short of the full amount we had paid. This company may be one of the cheapest on comparison sites but unless you pay monthly you run the risk of losing your money if you cancel early

Totally unhappy with this site - unhelpful/ stressful and I will never use again

Maximum simplicity of policy registration and favourable price
The chat with staff works well and really helps if you have questions or problems with insurance.
I am currently satisfied with the service.

My experience was great. Pretty easy and straightforward

ML2 was fast at responding to my questions and got my renewal even cheaper. Pleasant and friendly. Thanks.

The operator who was so very helpful in my request was absolutely the best so a very welcoming a 5 star review

MG9 was very helpful in dealing with my request.

HH2 (Holly)chat line excellent. 2 mins to connect. 2 mins to deal with.
Lots of other companies could possibly improve to this level
Thankyou

Whilst I would always prefer to discuss my requirements over the telephone with a customer adviser, my queries were dealt with competently and very courteously by your adviser JA1 via the online webchat. I would have selected 6* had it not been for the 10-15 mins waiting to be connected being 13th in the queue! Having said that, the whole verification process was subsequently completed and documents issued to me within 2 days of accepting this competitive quotation. Thank you!

Used live chat with EW2. Did not have to wait long. Very clear advice given to my query. Very helpful and professional.

So far so good. Just switched from another company via comparison site. JC6 was helpful on live chat. This is my second review, as I have had four requests for a review. Rather shaken to see some of the bad reviews on Trustpilot, so hope I won't have cause to claim.

You understood my needs, which I am grateful for

MG9 was very helpful with my query and questions. They supported me to the portal and advised accordingly.

Excellent customer portal, used the live chat with zero wait time and spoke with Mia who was exceptionally helpful. Recommended.

I would like to thank Emily
EE3 for being so helpful to me!!!
She managed to sort out my question with ease

Terrible service. No phone number to call for help, huge online chat queues and then I'm emailed to say I'll be charged extra for incorrect information on my policy.
I've no idea what is incorrect neither have I been notified. I can't imagine what is wrong as this is the same detail I've had on previous policies - although my no claims has increased slightly.
Will not be using again. Terrible customer service.

I am very disappointed with One Protect Car Insurance. I purchased a policy from them starting on 4/10/2025, and they initially charged me a payment of £73.82. Later, they informed me that my monthly payments would be increased, which I did not agree to. I found a much cheaper policy elsewhere, so I contacted them to cancel my policy, which had only been active for 12 days. They told me I would be charged a £49.99 cancellation fee, but I explained that I had only been with them for 12 years and that the first 14 days are free for cancellations. They then replied that I needed to pay £94.93 as setup fees for updating data and sending the documents via email. Charging this amount for document updates and data changes feels like a shady way to take more money. I expected a refund of £73.82, but instead, I am being asked to pay another £21.11 to cover the £94.93. This entire process seems very deceitful. Worst car insurance experience ever.

Not able to change policy as required via chat agent, no phone alternative.
Only wanted to add a driver temporarily, but this seems to be out of their ability.
Very poor
Have since cancelled policy and insured elsewhere. However you get no refund and they charge for the privilege also .
Would give no stars if possible.