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Classificada 5 em 5 estrelas

I had a problem with my order -- I was accidentally not given the discount on an item that was BOGO. When I brought it to their attention, they reached out right away and offered me 2 options for a re... Ver mais

Classificada 1 em 5 estrelas

Do not buy this product! I was unable to return my item because they do not provide return labels. I. Was supposed to have a discount applied to my item, but it never applied and I emailed them 2 min... Ver mais

Classificada 5 em 5 estrelas

I could not charge my key smart card. I contacted support thinking it was defective. They contacted me with instructions and possibilities. At the end the card was not defective. What was defective... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an issue when I placed the order and the wrong delivery address was populated. With one email the company responded quickly and fixed the situation for me. Very good service.

Realizamos verificações das opiniões


Informações sobre a empresa

  1. Fabricante de dispositivos electrónicos

Escrito pela empresa

ONE OF THE MOST ADORED AND WIDELY-DISCUSSED PRODUCTS Constantly annoyed with thigh poke, key jingle, and damaged pants, Mike set out to design a solution to the bulky key ring. After months of prototyping, testing, and redesigning, KeySmart® was born.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

178 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder


Classificada 5 em 5 estrelas

Easy processing

Easy processing, good customer service

2 de setembro de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello,
Thank you for the review. We're glad we were able to help you out!

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

KeySmart: a very good brand.

KeySmart has very good items. When I was a little problem, they quickly gave me the solution, they were very receptive. I recommend it.

1 de setembro de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Txema,

Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service!

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

Really fast responses to my queries and…

Really fast responses to my queries and did everything possible to resolve my issue as quickly as possible. Love the products too :-)

26 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Brian,
Thank you for sharing your experience. I'm glad we were able to help you out!

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

Great support

Great support. Easy refund when needed.

26 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Ionut,

Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service!

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

Very prompt response to my inquiry and…

Very prompt response to my inquiry and my issue was resolved without difficulty

22 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Roxanne,

Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service!

Kind regards,
KeySmart Team

Classificada 4 em 5 estrelas

Good but could be better

An object that is no longer correctly recognized by its application one year after purchase, it is never pleasant.
Fortunately, I realized it by knowing where he was and by conducting a test.
A contact with support was followed by several somewhat useless emails.
In the last one, several solutions are proposed; it is the last one that works.
Detach the object from the application, reset it (4 quick presses on the button located on the card and at the 5th press stay until you hear a beep.
We can then restart the association of the card and the device.
It’s a shame that there is an outage and that so many exchanges are needed to obtain the solutions.

21 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Christian,
Thank you for sharing your experience. I’m glad we were able to help you out! And thank you also for your feedback—we are always looking for ways to improve our services.

Kind regards,
KeySmart Team

Classificada 4 em 5 estrelas

I needed to reach out to customer service

Due to not receiving an order # I needed to reach out to customer service and received prompt replies and updates. Delivery time was about 2 weeks as I expected.

18 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello MimiJGG,
Thank you for sharing your experience. I'm glad we were able to help you out!

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

KeySmart products are the best!

KeySmart products are the best! I first discovered the brand through the key organizer back in 2022, and they’ve been impressing me ever since. Incredible products! Highly recommend!

5 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi Amanda,
Thank you for your feedback, you've made our day!
We're glad to hear that you've had a good experience with our products :)

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

Attentive customer service

There were problems with my package at customs, and they were kind enough to resend the order. And then, as it turned out, both shipments ended up arriving at the same time. I asked them what to do, and they said I could keep them both.

5 de agosto de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Nos,
Thank you for sharing your experience. I'm glad we were able to help you out! We appreciate your business!

Kind regards,
KeySmart Team

Classificada 5 em 5 estrelas

Great customer service!

I kept losing my wallet so I decided to give this companies wallet tracker a try. I have been so impressed by the product and customer service. I had a problem understanding the set-up so I sent a message to Keysmart customer service. They replied quickly and fixed my issue right away! Highly recommend.

1 de julho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi Dan,

Thank you for taking the time to share your experience with our Smartcard and our customer service team.

Thank you for choosing us, we appretiate your business!

Kind regards,
Alejandra
KeySmart Team

Classificada 5 em 5 estrelas

Excellent customer service

21 de julho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Glynn,

Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service!

Kind regards,
Alejandra
KeySmart Team

Classificada 5 em 5 estrelas

The Smart Card Saved My Teen Driver

My teen daughter recently got her driver’s license, so I bought her a tracking card from this brand—and I’m glad I did. She lost her purse a few weeks ago, and I was able to track the card to Target and recover the wallet and purse. 10/5 stars!

10 de julho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi Bryant,

Thank you for taking the time to share your experience here.
We love to hear that our Smartcard was able to help you and your daughter. This made our day!
We appretiate your business.

Kind regards,
Alejandra
KeySmart Team

Classificada 4 em 5 estrelas

I am happy withe key holder

I am happy withe key holder, that i recieved . Very good quality !

9 de julho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi iHor,
Thank you for your feedback. We're glad to hear that you've had a good experience with our product!

Kind regards,
Alejandra
KeySmart Team

Classificada 5 em 5 estrelas

Warranty replacement …

I had an issue with my card after about a year and they quickly replaced it. No problem at all great service.

3 de julho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello,
Thank you for sharing your experience. I'm glad we were able to help you out! We appreciate your business!
Kind regards,
Alejandra
KeySmart Team

Classificada 5 em 5 estrelas

We had some trouble with the delivery …

We had some trouble with the choosen parcel service (they lost track and finally send back to sender). But the support offered by the service agent was excellent. He was very patient and prepared a new delivery for me while waiting to get the first package 📦 back. Best customer care I experienced for a long time.

24 de junho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi Robert,
Thank you for your feedback. We're glad to hear that you've had a great experience with our customer service!
We appreciate your business!

Kind regards,
Alejandra
KeySmart Team

Classificada 5 em 5 estrelas

Yes, was late, but worth it

Yes, the order was really late, but the service was impeccable and the products arrived. And like everything I've bought from Smartkey since the Kickstarter days, they all have very good design and quality. It's definitely worth it.

17 de junho de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi Marcio,
Thank you for your nice comments. We're glad to hear that you've had a great experience with our customer service and that you love our products.
Thank you for choosing us.

Kind regards,
Alejandra
KeySmart Team

Classificada 5 em 5 estrelas

So it's a long story but to make it…

So it's a long story but to make it short they happily replaced my cord and sent me a whole new set, looks better than I knew I originally ordered. They were very helpful and kind. I would definitely recommend this charger, and company.

3 de abril de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hi Danielle,
Thank you for your feedback. I'm glad we were able to work on a resolution for you.
Thank you for choosing us, we appretiate you!

Kind regards,
Alejandra
KeySmart Team

Classificada 1 em 5 estrelas

Its is a scam!!!

Its is a scam!!!. They send defective items and then do not answer

1 de abril de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Dan,
We apologize for the experience you have had. Checking internally, I saw we were able to offer you a resolution already.
If you are still having issues, please don't hesitate to contact us at orders@mykeysmart.com, and we’ll take care of this right away.

Kind regards,
Alejandra.
KeySmart Team

Classificada 1 em 5 estrelas

They don't have product they advertise

Waiting on order for over three months, they have shipped 3 accessories that fit into the keysmart but not the keysmart itself or the wallet that was bundled with it. When they finally responded to an email it would not let me reply and had to post original email and reply back into their complaints, been waiting a week and have not heard back, again. Don't waste your time or money with this company.

15 de fevereiro de 2025
Opinião espontânea
logótipo da KeySmart

Resposta da KeySmart

Hello Bruce,
We apologize for this since it is not the experience we want our customers to have. Checking internally, I saw we were able to offer you a resolution already.
If you are still having issues, please don't hesitate to contact us at orders@mykeysmart.com, and we’ll take care of this right away.

Kind regards,
Alejandra.
KeySmart Team

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