Soldo Opiniões 1874

Anastasia was absolutely brilliant. She was incredibly patient, really understanding, and took the time to make sure we felt comfortable and confident at every step. She helped us get straight to the point and finally start something we’d been delaying for almost two months because we weren’t sure how to approach it.

Her support made all the difference — calm, clear, and genuinely helpful. We’re so grateful for her guidance. Highly recommend!

Amazing customer service. Anastasia took the time to understand our needs and came up with the best solutions to make sure we were getting the most out of our set up.

Customer support was fantastic, Andrea found me a resolution in minutes to the issue I was having on the Soldo website. Andrea took me through step by step and everything was sorted.

Soldo is a great tool for managing micro (and not so micro) spending in companies of any size! I appreciate all the integrations they have in place which makes accounting workflows extremely seamless and free of errors. All my stakeholders are pleased with the experience of using a virtual card, and attaching receipts and categorizing expenses is so easy that everyone does it, by lowering the workload of the accounting department and increasing the quality of our reports exponentially, without any effort or delay. There are other alternatives of course, but Soldo has a big differentiation: their Customer Success is really involved in helping you and your team along the whole journey, it is so easy to get a response in time, even their AI bot is so well trained and gets all the details of any queries so you can self serve with no waiting time for simpler assistance. If you are an avid Amazon business spender you want to use Soldo, the integration is so well done, the invoices flow to the transaction with no manual intervention at all, it frees plenty of time to your accountants. Very well done Soldo team! Kudos to your CS team, you guys rock :)

Soldo è un ottimo servizio di carte digitali che offre una marea di reportistica e metodi per seguire bene le carte, i wallet etc. Inoltre l'assistenza è veloce e disponibile.

The response to the issue I had was dealt with by a human (not easy these days) and in a very professional and personable manner.

Apertura di un rapporto di collaborazione con Soldo.
Business Supporto di Soldo, nel riferimento del Sig. Melito Emilio, sempre presente e disponibile, anche ad interfacciarsi con soggetti terzi per portare a termine tutta la documentazione necessaria a concludere il contratto.
Un supporto davvero fondamentale nel ricevere le informazioni e arrivare a concludere la pratica.

My experience with the Soldo team was positive because I received clear requests that I was able to respond to effectively. Furthermore, the dialogue was professional and friendly.

It was easy to get in contact with Soldo and the issues I had was resolved quickly and successfully.

estratti conto chiari, utilizzo semplice, costi nella media.
Una scelta azzeccata

Poor customer service. Very complicated and slow process to close account. We were not told in advance there would be a £20 fee to transfer the remaining funds back to our bank account. Soldo removed our 50% charity discount for the final month's fees.
Update: following an initial 1 star review I was contacted by Soldo customer services who arranged for the transfer fee and charity discount to be refunded hence the revision to 3 star.

We are very pleased with Soldo, easy to set up new cards and users, upload the receipts is very easy, just take a picture and it is excellent, no more receipts lost. The response from support is always fast and the team is so friendly and helpful. Strongly recommend for business if small or medium, the fees are better compared to a credit card. The only thing I might say is some of the subscriptions might not accept the Soldo card, even creating the subscription one we couldn't get one of our subscriptions to be processed thought Soldo, it had to be a credit card.

Molto informativo e e semplice da capire e altro

Da clienti inizialmente soddisfatti per la soluzione offerta alle piccole imprese, siamo rimasti davvero delusi da Soldo negli ultimi tempi. Hanno cambiato i piani tariffari e i costi sono aumentati in modo ingiustificato, senza alcun servizio aggiuntivo: anzi, quando mi è stato addebitato un importo di 400€ per un hotel mai prenotato non ho ricevuto alcuno aiuto dall'assistenza, ma soltanto il blocco della carta.

Le carte vengono bloccate anche se si usano sistemi come WISE, senza alcun preavviso né spiegazione. A causa di questi blocchi improvvisi ho avuto problemi con pagamenti importanti, ad esempio verso i fornitori di telefonia aziendale e Amazon.

Alla fine abbiamo deciso di cancellare la sottoscrizione, ma nonostante ciò abbiamo ancora un credito di 7.711€ vincolato sul conto Soldo. Da giugno sollecitiamo il rimborso sul nostro conto corrente, ma quanto promesso non è mai stato rispettato e ad oggi non abbiamo ricevuto nessun rimborso. Dopo la cancellazione, ci sono stati anche addebitati costi per due mesi aggiuntivi, pur senza poter accedere all’account.

Di fatto ho pagato senza ricevere alcun servizio e sto ancora aspettando il rimborso. Dopo numerosi tentativi ho inviato una diffida via email e ora sarò costretto a richiedere assistenza legale.

Un vero peccato vedere come Soldo gestisca i soldi dei clienti in modo così poco trasparente – il loro comportamento rasenta quello fraudolento. Sconsigliato.

Have been using and loving Soldo debit card service since 2022

Andre was fantastic! They were super friendly and approachable and helped me resolve my issue within a very short time span! :)

Esperienza davvero positiva sotto ogni punto di vista. Ho trovato professionalità, attenzione ai dettagli e un’atmosfera accogliente che mette subito a proprio agio. La qualità è alta e si percepisce l’impegno nel garantire il meglio al cliente. Sono rimasta pienamente soddisfatta!

Soldo rappresenta per noi un valido supporto nella gestione delle spese aziendali. La piattaforma consente un controllo puntuale e trasparente, con la possibilità di personalizzare budget e monitorare le uscite in tempo reale. L’efficienza del servizio e la professionalità del team di supporto hanno reso la nostra esperienza estremamente positiva.
Grazie

We were looking for a new modern way to manage our company's petty cash system and came across Soldo and after arranging some online consultations we decided to try it out. It works so well for us we're sorry we didn't start using it years ago. From the easy to navigate website, pulling reports and helpful staff it has modernised our financial procedures immensely. Staff find it extremely easy to use and we no longer spend time chasing them for missing receipts. You can oversee everything from the dashboard, set limits and manage online purchases easily.

l'operatore Marco Papa è stato molto attento e esaustivo. Davvero professionali