ScalaHosting Opiniões 2103

Resposta da ScalaHosting

Actualizada há 6 dias

Hi Dimitris,

Thank you so much for taking the time to share your experience! I completely agree - having dependable support around the clock can make a huge difference, especially when you’re just starting out as a developer. I’m really glad to hear our team has been there for you whenever you needed a hand.

We’ll always do our best to make sure you feel supported and confident as you continue building and growing your projects.

Thank you for your trust and for choosing ScalaHosting!

Warm regards,
Gabriella

Resposta da ScalaHosting

3/10/2025

Hi,

Thank you so much for sharing your thoughtful feedback. It means a lot to me to hear that your transition went so smoothly and that each of our teams could support you throughout the process. I’m glad that everything was handled clearly and without unnecessary delays, as we always aim to make these moves as seamless as possible. I truly appreciate your kind words and the trust you’ve placed in ScalaHosting, and we look forward to continuing to support you in the future.

Warm regards,
Gabriella

Resposta da ScalaHosting

1/10/2025

Hi Trisha,

Thank you for sharing your experience with ScalaHosting. I’m so glad to hear Antonio was able to guide you step by step and make the process less stressful. It’s wonderful that he not only helped you with the Canva publishing issue but also noticed the domain situation and took care of that for you. Sometimes these little details can cause delays, but I’m happy to know everything is now aligned and moving forward. I truly appreciate your patience, and I’m confident things will fall into place smoothly after the short DNS propagation wait.

Warm regards,
Gabriella

Resposta da ScalaHosting

29/09/2025

Hi Abdelaziz,

Thank you for sharing your detailed experience after these 10 months with us. It’s great to hear that your setup is running smoothly, even with the heavier plugins you’re using, and that the combination of NVMe storage and the latest AMD processors is making a real difference for your website’s performance. I’m also glad to know that SPanel has been a helpful tool in making things more straightforward for you. Your insights mean a lot, and we at ScalaHosting truly appreciate the time you took to share them.

Warm regards,
Gabriella

Resposta da ScalaHosting

29/09/2025

Hi Dennis,

I’m so pleased to hear that your migration went smoothly and that you’re finding SPanel and the VPS interface easy to work with. It’s wonderful to know that both our live chat and ticket support have been able to assist you in a way that meets your needs. Your feedback reassures us that we’re on the right track in making the whole experience more straightforward and worry-free for all ScalaHosting customers.

Warm regards,
Gabriella

Resposta da ScalaHosting

26/09/2025

Hi Tom,

Thank you for sharing such an uplifting message. It truly means a lot to me to hear that our team’s approach and dedication have left such an impression on you. Managing a website with the kind of traffic you describe takes a lot of trust in your hosting partner, and I’m grateful you’ve placed that trust in us. Knowing that ScalaHosting's support and infrastructure are helping keep things running smoothly for you is incredibly rewarding.

Warm regards,
Gabriella

Resposta da ScalaHosting

25/09/2025

Hi,

Thank you for your kind words. I’m so glad to hear that our team has been able to assist you in a timely and professional way. It’s always rewarding to know that the effort we at ScalaHosting put into being both attentive and clear is making a difference for you.

Warm regards,
Gabriella

Resposta da ScalaHosting

25/09/2025

Hi Mario,

Thank you for taking the time to share such balanced feedback. I’m glad to hear your overall experience has been a strong one, and I also appreciate your perspective on areas where we can do better. Insights like yours help us continue improving our panel and configuration while keeping the customer’s view at the heart of what we do.

Warm regards,
Gabriella

Resposta da ScalaHosting

25/09/2025

Hi Juan,

Thank you so much for sharing your experience with us. It’s wonderful to hear that your year with ScalaHosting has been going well and that any issues you’ve run into were handled quickly. I’ll make sure to pass along your kind words to Dimitar—he’ll be delighted to know his efforts made a difference for you.

Warm regards,
Gabriella

Resposta da ScalaHosting

25/09/2025

Hi Christiaan,

Thank you for your feedback. I’m glad to hear that Dimitar was able to assist you and that you value the human touch in our support. We truly believe that real connections and genuine care make all the difference.

Thank you for being part of the ScalaHosting community!

Warm regards,
Gabriella

Resposta da ScalaHosting

24/09/2025

Hi,

I really appreciate you sharing your feedback. It’s great to know that each time you’ve reached out, our team has been there right away to give you the attention and care you deserve. Hearing that you value the personal support we at ScalaHosting provide truly means a lot to us.

We remain at your disposal in case you ever need assistance again.

Warm regards,
Gabriella

Resposta da ScalaHosting

24/09/2025

Hi Abdul,

Thank you for your kind words. I’m really glad to hear that the guidance you received was useful and that the instructions made things easier for you. It’s always our goal at ScalaHosting to provide clarity and support so you can move forward with confidence.

Warm regards,
Gabriella

Resposta da ScalaHosting

24/09/2025

Hi Jo,

Thank you for sharing your positive experience with ScalaHosting. I’m glad to hear that your WooCommerce setup is running smoothly and that our team has been able to support you along the way. Your recommendation truly means a lot, and I’m happy we could earn your trust.

Warm regards,
Gabriella

Resposta da ScalaHosting

24/09/2025

Hi Shawn,

I appreciate your thoughtful feedback. It’s wonderful to know that our team has given you the reassurance of real, person-to-person support, because that’s exactly how we want our customers to feel.

Every question matters, whether simple or complex, and I’m so glad you’ve experienced that care firsthand. Thank you for choosing ScalaHosting as your hosting provider!

Warm regards,
Gabriella

Resposta da ScalaHosting

19/09/2025

Hi Jesse,

Thank you for your kind words. I’m so glad to hear that our team has been able to support you in a way that leaves you feeling confident in recommending ScalaHosting. Feedback like yours really encourages us to keep giving our best every day.

Warm regards,
Gabriella

Resposta da ScalaHosting

25/09/2025

Hello Tymo,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment, and we’d like to clarify a few important points so that others reading your review can better understand the context.

License and usage:
Our records indicate that you had two active SPanel licenses, but these did not cover 40 accounts. In fact, your setup included two domains under our smallest license tier. One of these domains (x2**.top) was never active, and the other has since expired. For reference, our license tiers are designed for 5 (Entry), 30 (Pro), or 100 (Agency) accounts, and your subscription did not include the 100-account tier.

Support history:
From the tickets you submitted, only a few were related to technical issues. Two were resolved fully, and one clarified that your IP address had been blacklisted and that a PTR record was not configured. None of the tickets referenced SPanel stability concerns or ongoing panel issues as described in your review.

Free month offer:
On occasion, we extend free service time as a goodwill gesture when clients experience difficulties. This is never linked to reviews—positive or negative. We value all feedback, and the complimentary month we offered was simply intended as a token of goodwill in response to the concerns you raised.

We understand your frustrations, but based on our records, the experience you described does not match your actual usage or timeline of services. In addition, despite publicly accusing ScalaHosting of causing you to lose clients and your job, you have also sent us emails asking for employment, as you "love" SPanel. This directly contradicts your review and does not align with our work ethics.

This is not your first negative review for the service and while we welcome constructive feedback, false accusations and the use of reviews as leverage should stop.

Lastly, it's worth noting that this review is listed under ScalaHosting, while SPanel is a standalone SaaS solution, separate from our main server infrastructure.

ScalaHosting serves thousands of clients worldwide, and our team remains dedicated to ensuring stability, transparency, and responsive support for every customer.

Regards,
Gabriella

Resposta da ScalaHosting

17/09/2025

Hi Alejandro,

Thank you for taking the time to share your feedback. I’m so glad to hear that our team was able to assist you quickly and get everything sorted without delay. We know how valuable your time is, and it’s always our goal to make the process as smooth as possible.

Thank you for being part of the ScalaHosting community!

Warm regards,
Gabriella

Resposta da ScalaHosting

17/09/2025

Hi Maurizio,

Thank you for sharing your positive experience. I’m really happy to know that our team was able to take care of your request right away and explain things clearly along the way. It’s wonderful to hear that our support continues to stand out for you - that’s exactly the standard we at ScalaHosting strive to maintain each time.

Warm regards,
Gabriella