Agria Pet Insurance Reviews 10,160

I spoke with Zoya Kiani today regarding my claim for my cat and she was so helpful and friendly . I had quite a few questions around my policy and claim and she answered all my queries professionall... See more

From the 1st conversation about our claim, to receiving payment, the process was friendly, straight forward and relaxed. Following a stressful time with a poorly kitten, we were reassured from the... See more

Andrea was kind, professional and very considerate. I felt very comfortable speaking with her and she did her best to resolve my problem. I can't thank her enough. It is refreshing to speak with an... See more

After the sudden passing of my horse, I rang the cancellation of policy line and spoke to the wonderful advisor, John. He was so compassionate and kind, knowing it was a difficult conversation for me... See more

Phoned for information regarding a potential claim. The lady I spoke to (Tabitha) was lovely - friendly, polite and helpful. She was also considerate and sympathetic and answered all the questions I... See more

We've had Agria pet insurance for our 2 Shiba Inu dogs for a couple of years now and overall I am more than happy with the service I receive. I called today to ask if we were covered for one of our d... See more

Helpful and lovely staff, very knowledgeable. A very good firm. Staff and Agria itself very caring. Claims handled effienciently too. Wouldn't use any other pet insurer

The advisor that I spoke to was incredibly helpful, friendly and well informed. Fixed my issue quickly and gave me additional information about my policy that I was grateful to learn. Also no queues w... See more

I've never had to claim with Agria so can't comment on that but my pet insurance has gone up dramatically this year, making it far more expensive than car insurance (almost double!). What's more, ther... See more

I am disappointed with my recent dealings. I insured 2 kittens asking for like for like policies only to receive documents insuring both pets for different amounts. I understand mistakes happen and... See more

I've been a customer for a few years now having insured 4 horses with Agria. I've made two substantial claims both of which were paid out without quibble. The website is easy to use and today I call... See more

Absolutely first class customer service from Jill at Agria Customer Service, who answered all my questions and provided me with reassurance. What stood out was her genuine interest in how our new p... See more

Absolutely amazing, caring and very supportive Consultant Kai helped me to renew my pet policy and answer all my doubts about policy cover. He is a fantastic listener and open minded person, treating... See more

Such a wonderful experience today 3/10/25 talking to JODIE.She was extremely polite,extremely helpful,put me at ease immediately.knew how to deal with my query and dealt with it for me. Made my day.

After a vet visit, I some bad news about my young cat that requires an operation. He’s a timid boy and I am heartbroken for him. I was worried that this would not be covered but whilst Agria need d... See more

Speaking with Jennifer today was an absolute pleasure, she was so knowledgeable about Agria and their insurance options. And she asked how my greyhound is doing while talking to me after his illness... See more

Setting up my Agria Insurance for my two cats was very easy when I called a member of the policy team. I have also experienced two claims which have been very swift and efficient. Highly recommend.

I truly believe this company is a shining beacon of excellence in the insurance world.I have always had wonderful service and all the staff involved are friendly, helpful and efficient. Today I spoke... See more

Called Agria to clarify some details about a claim. I spoke to Shane who was incredibly helpful, and explained everything to me, ensuring my understanding. Shane’s manner was that of someone with comp... See more

Have spoken to Agria a couple of times and I have always received 1st class Customer Service - a quality I really value. Today I spoke to Shawn and again received great service. He told me that he... See more

Easy to use phone options, call answered promptly by a lovely, polite member of customer service, who concisely answered my query.

The ease and openness of the advisor. Made us feel reassured that we were using the best available information and company to insure our new family member with

The level of service and expertise you offer and the video vet app, which may come into use in an emergency or just for advice is a game changer to me and my dogs [ Connie and Evie].

Amazing customer service. Shane resolved the issue in seconds. It makes a change to deal with a company whose representatives know their jobs. Situation remedied in seconds. Thank you Shane for you... See more

Very supportive call with Shane following the sudden death of our dog. Next steps clearly explained and also advised that we could claim a contribution to cremation fees which I was not aware of.

It’s early days for us as we have only a policy for a month but we get a good feel factor from Agria, so positive up to press.

Very polite and helpful operator, rang as couldn’t do online.She talked me through all policies and helped me choose the right one for my dog.

Jennifer Adley was very polite, friendly and informative. My mobile connection went down during the call and she kindly telephoned me back. 10/10 Thankyou Nikki

Rang Agria with a query I had regarding a claim currently being processed. Sharon updated me on the situation, was friendly, efficient and knowledgeable. She also chased up my query and rang me back... See more

Despite Agria made some mistake in my claims, their approach to resolving it is phenomenal!! Also, they have shown more interest in my dog and her trajectory / recovery than the vet itself. I am grate... See more

Andrea was absolutely brilliant!! She was so helpful to me, and even personally assigned herself a daily task to check my query. Thank you so, so much!!

Excellent customer service. They made changing the address details on my horse policy very quick and easy and with no admin charge! Highly recommend.

Shane was understanding and compassionate throughout my call to him. No question was silly and he knee how upset I was about my dog. Clear and concise advice/support.

Took 2 calls to get through to an advisor, first one was cut off for some reason. Advisor was friendly and knowledgeable, also easy to understand, not always a given nowadays! 😊

It’s easy to work and I love having 24/7 access to get advice as it helps with worries when the vet isn’t open. I feel at ease knowing my cat is insured by agria

We've had a super pleasant experience with Agria. Our cat had a severe case of gingivitis, and both the claim progression and communication with the customer service team were flawless and quick. Sha... See more

I called wanting some information regarding the cover I have for my cockapoo and I was put through to Michelle. She was great. Listened, understood and explained everything. If she didn’t know an answ... See more

No fuss claim processing at a very stressful moment in my life. All was sorted for me between Agria and vet practice. Highly recommended

Lorna took an extremely aged gentleman through Agria`s on line claim form with great patience an efficiency

They answered the phone promptly gentleman at call centre very polite but helpful of my needs without doing the sales pressure

Very helpful lady who took us through the options available with patience, we being first time dog owners.

Very informative friendly conversation All questions answered The app for vet conversations was explained. We were impressed with the service given

My query was answered very quickly and concisely, I was able to make the changes needed without any problem and I understood the person I was talking to very easily.

Jessica extremely kind & helpful. Immediately understood the issue regarding a recent claim & raised an appeal on my behalf. Always very happy with customer services team at Agria.

Jenny was very polite, understanding and efficient. Had a good knowledge combined with experience to make things nice and clear

The agent I spoke to explained everything to me very clearly and was patient with my questions so much I was impressed with him. Aaron was very professional.

First time using this company for our pet insurance we was put on to it by 8 below husky rescue and I must say I will use the all the time now.easy to set up

Shane was very helpful, polite and easy to talk to. Agria insurance company has always been good.

The fact that I’m able to get both my dogs insured for a a really good price I’m happy I’ve gone and stayed with you.