Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express concerns about various aspects of the platform, including product quality, customer service, website functionality, and refund processes. Many consumers report negative experiences related to customer service, stating that their issues were not adequately addressed. Consumers also report problems with purchases, such as receiving items that are not as described or counterfeit products. Some reviewers mention difficulties in obtaining refunds or returns when issues arise with their orders. The website experience is also a point of concern for some people.

Based on these reviews

Rated 2 out of 5 stars

Depop needs to hold sellers to a time limit for shipping items. I have purchased two items recently that I have had to open cases for, because the sellers ghosted me and didn’t ship. Vinted can do t... See more

Rated 1 out of 5 stars

Awful selling platform. By far the worst out there, stay away unless you want to get scammed. I sold a Dior bag, buyer didn’t like it as much a the photos and wanted to return it but I didn’t accept... See more

Rated 1 out of 5 stars

It’s a scam. I tried to sell items and they scammed me out of $820 by making me buying gift cards for the purpose to activate my high limit account. I can’t believe that I got caught like that. They s... See more

Rated 1 out of 5 stars

I had a few good purchases from the site but my last purchase was misrepresented and depop did nothing to help at all. They sided with the seller, @alohareb, even though I provided clear photos showin... See more

Rated 1 out of 5 stars

Be aware that if you buy an item, the seller thanks you for payment and tells you they will ship, the seller can still decide 4 days later to change their mind and sell to someone else for a higher p... See more

Rated 1 out of 5 stars

it’s the biggest waste of time ever a buyers are not held accountable for anything. customer service does nothing when you complain and when you do make a sale they won’t pay you unless the buyer gets... See more

Rated 1 out of 5 stars

Customer service is awful. Reviewed boots, scoured pics, nonissues I couldn’t get behind. Seller marked a new and only worn 5 times. Ordered the boots. They came and there are two cracks in the mater... See more

Rated 1 out of 5 stars

I buy something via Depop, the item arrives not as described, so I raise case, no change to case status on app. for 20 days, I raise support query to be told they sent email with return instructio... See more

Rated 1 out of 5 stars

Absolutely appalling site. Everything is fake. Not to mention the customer service is atrocious. They don’t care one bit. As soon as they’ve got your money nothing matters to depop. Their priority is... See more

Rated 1 out of 5 stars

Depop is the new Pinterest: there are a few likes and some lowball offers that, nine times out of ten, come from bored teenagers who place offers without any real interest in buying and then ignore y... See more

Rated 1 out of 5 stars

havent used depop in over 3 years. the way it worked before (i dont know if its changed but if it has i wasnt informed) was if you werent active on depop for like a month or so theyd hide your accou... See more

Rated 1 out of 5 stars

Bought a bracelet which turned out to be a cheap fake. Took ages to arrive when i complained was told they would tell me where to return it to, not had any further response and emails bounce. Going to... See more

Rated 1 out of 5 stars

The whole site is FULL of obvious cheap fakes and depop is not even trying to remove these or do an initial screening (like if a “Chanel” is advertised for £120 maybe don’t let it go live?).. This is... See more

Rated 1 out of 5 stars

Customer service is atrocious. Stay well away. Purchased item as described as small adults but clothing label was extra large boys and also item described as no marks or stains but in fact had a huge... See more

Rated 1 out of 5 stars

The support team said I’d get a full refund if the seller doesn’t respond with address within 48 hours to return the clothing item as the clothing item logos were badly faded which wasn’t mention... See more

Rated 1 out of 5 stars

Yesterday I received an email from Depop telling me something had been sold. I then wasted more than 2 hours going through its ridiculous financial verification process. Most of the options did not wo... See more

Rated 1 out of 5 stars

It's a scam. I ordered women's Chanel rain boots. I received an old pair of men's sneakers. When I raised this to Depop they sent me a very threatening email back accusing me of "manipulating photos."... See more

Rated 1 out of 5 stars

Got scammed by a seller user name dndiep on Depop after she provided the incorrect measurements of a dress and then refused to refund the item even though I proved she had lied. Depop were no help a... See more

Rated 1 out of 5 stars

Depop added a default address to my account which was not mine, and it was confirmed that i had fixed this. I placed 6 orders. Half went to the correct address and half went to the incorrect address.... See more

Rated 1 out of 5 stars

I have ordered one cute dress, checked, received. Have attempted to purchase a leather motorcycle jacket, not once but twice and have yet to receive one. First seller just couldn't get the package ma... See more

Rated 1 out of 5 stars

Sellers are mostly young, immature people who has toddler tantrums when people request a refund. They claim the clothing is "like new" , even when it overly worn, with green arm stains, holes and dog... See more

Rated 1 out of 5 stars

DO NOT BUY FROM DEPOP!! Everyone who sells is a scammer and then when you have to talk with customer service they’re not trying to help you. I bought a backpack and the seller sent me jeans. I reporte... See more

Rated 1 out of 5 stars

Ridiculous low ball offers every time.. so low there’re offensive! Not sure who’s buying on this site but they do not understand the value of some items, labels. Even second hand, they retain high val... See more

Rated 1 out of 5 stars

Horrible! Not trust worthy at all. Lack of response is concerning on behalf of the people who run this operation. I purchased a coat for my son from one of the sellers on their website turns out it wa... See more

Rated 4 out of 5 stars

Depop are quick to get back to you for support and the issue was resolved. But I am still waiting on the other issue with the PayPal link, this has not been resolved and very frustrating when you are... See more

Rated 1 out of 5 stars

I had a dress listed on Depop. Linked my bank account and card. Someone wanted to purchase my dress and I spent 3 hours dealing with a bot and them getting my card “verified”. They kept saying I neede... See more

Rated 1 out of 5 stars

I bought a handbag for £220 marked as excellent condition. I have one already the same so know what to look for. It arrived and was heavily used, poor condition, stank of smoke. Went to the seller and... See more

Rated 1 out of 5 stars

These people don’t care about what your problem is. They reply with the same thing every time and ignore any actual problem you ask them to help you with. They’re unreasonable and lazy. I don’t even t... See more

Rated 1 out of 5 stars

Purchased "Doc Martens size 6" from seller clauds_alii on Depop. Received counterfeit shoes in size 5. After purchase, seller claimed she'd sent messages saying they weren't real Docs (attempting... See more

Rated 1 out of 5 stars

Depop is a bunch of slanderous *twits! I was accused of sexual harassment and ultimately banned. I was shocked when I was emailed and informed of this heinous accusation. I wanted to know wh... See more

Rated 1 out of 5 stars

Very poor customer service and instantly respond with the same party line after receiving a ban for listing an item that was deemed dangerous (a kitchen mixer!). After pleading with them and apologisi... See more

Rated 1 out of 5 stars

I have 75+ sales with all 5 star reviews. Out of nowhere, they blocked my account and when I contacted them, I was just told that I violated their terms and conditions and they won’t be activating my... See more

Rated 1 out of 5 stars

I had a terrible experience with Depop’s customer service as a seller. There appears to be almost no support for sellers—only for buyers, including those acting fraudulently. I sold a dress for... See more

Rated 1 out of 5 stars

👎 This app has a lot of obstacles; it doesn't allow me to make the offer I want, meaning they control that. And the worst part is the shipping cost: $13.99 even though the item costs $5. So, an item... See more

Rated 1 out of 5 stars

Depop is an absolute disgrace to honest sellers Review: Depop is hands-down the worst selling platform I’ve ever used. I shipped an order exactly as promised, provided full tracking, kept... See more

Rated 1 out of 5 stars

The customer never shipped the item and depop customer service is non existent. The whole site is rife of scammers, no one answers you and no sellers are held accountable.

Rated 1 out of 5 stars

I was on Depop for a while to sell unwanted clothing, but they just weren't moving. I've had better luck with Ebay and Vinted. Depop was just a waste of time for me. Also I found their charges n... See more

Rated 1 out of 5 stars

SCAM! I purchased figs and paid high shipping cost. Never received the product and “customer service” offered no resolution. The seller did not even respond! Save your money! They are a scam!!

Rated 1 out of 5 stars

Bunch of scammers! I saw a used bike on the website discounted from £50 to £35 I tried to message the seller to ask what size it was and they never responded. I decided to bite the bullet... See more

Rated 1 out of 5 stars

Signed up to DePop and almost immediately £300 was attempted to be withdrawn from my bank account. Thankfully my bank stopped the transaction and advised this happens often to DePop customers. AVOID U... See more

Rated 1 out of 5 stars

Really not a fan. I tried using it for the first time; didn't have prior experience. I thought I was using it properly, and I never got any notices that I wasn't. I went ahead and spent time getting a... See more

Rated 1 out of 5 stars

Absolute joke of a platform. I had my account closed for allegedly violating their terms and conditions. I didn’t receive an email telling me what I had done wrong, and when I contacted them ask... See more

Rated 1 out of 5 stars

Depop and evri have either lost or delayed all my parcels! Since last month and Depop have to take the blame since you can’t speak to anybody at evri

Rated 1 out of 5 stars

Terrible website for sellers!! Multiple reasons. Save your time go elsewere

Rated 1 out of 5 stars

⸻ Depop completely failed me. I provided tracking, photos, and video proof of a valid return, yet they still sided with the seller without showing a single piece of evidence. Instead of protecti... See more

Rated 4 out of 5 stars

Depop does a great job at responding fast to your complaints, but I wish that they would have a better system when people either don’t ship your item or the item isn’t as described. Overall, Depop is... See more

Rated 1 out of 5 stars

having to pay a fee on top of that if you have to return something, you also have to pay for the shipping fee they will return but when? Then they allow sellers to reply to reviews. So that they can c... See more

We perform checks on reviews


Company details

  1. Shopping & Fashion

Information provided by various external sources

Depop is the shopping community where the world’s creatives come to buy, sell, discover, and explore the most inspiring and unique things.


Contact info

2.1

Poor

TrustScore 2 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 2 out of 5 stars

You need to stop using USPS .I sent a…

You need to stop using USPS .I sent a package thru Depop shipping and it’s been 10 days still in transit.They’re super slow, this happened to me twice already it’s so frustrating.I shipped Dec 1st and still in transit so annoying.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

This was so poor absolutely shocking to…

This was so poor absolutely shocking to me, I had a buyer receive a shirt from me, once received she had put in a dispute for a refund saying “the shirt has dry rot and ripped” so I asked for it to be returned and I can inspect the item. The shirt has come back and CUTS!! She had cut up the shirt and a big cut on the arm! Unbelievable. No dry rot in sight. ALSO GOT A REFUND! I’m in disbelief. I’m out $40 and a brand new shirt without tags. Can’t resell it etc. Absolutely disgusting behaviour her @xo_mikaela also is a reseller? Disgusting.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Love Depop

Love Depop! I love thrifting and recycling clothing. Seems it’s getting harder and harder to find things in Sydney as everything is scooped up and sold for 3 times the price at these big vintage markets. I’ve been able to find some really good quality unique pieces here that have been priced well. Even though sometimes it might be hit or miss with sizing buying online, I just repop it and hope to recoup the money. I’ve only had a few issues with some crap items and it’s been dealt with pretty easily between Depop or PayPal.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

They have done it again

They have done it again. No communication for over a week and have most likely lost my parcel……….AGAIN! Just the worst and useless all around. I have followed up over 20 times and NOBODY HAS GOT BACK TO ME. I hope they go out of business before 2030

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Never again will i use these jokers…

Never again will i use these jokers this is easily the worst selling platform i have ever used as i am still waiting on my payment for the item i sold as it is still on there site as in transit when clearly it was delivered 3 days ago i have even received positive feedback for the item i sold but reading up on it i will have to wait 10 days for the funds to clear? 10 days lol yet with me having 777 feedback on ebay with 100% positive feedback i get my funds from ebay now within 4 hours ,so i gave this site depop a try and its the biggest mistake i have made selling wise as i now cannot wait until the funds clear as it will give me so much pleasure to close the depop account never to use again and tell them to ram there pathetic platform as its full off scammers and its absolutely littered full off counterfeit items ,so i will gladly stay on ebay as they are way more professional also add to the fact the depop customer service is pathetic and literally non existent i am surprised they dont ask you for your DNA an absolute joke of a site so if you have half a brain you will stay well clear of these clowns

9 December 2025
Unprompted review
Rated 1 out of 5 stars

A transparency moment — especially for fellow sellers.

I recently sold a pair of designer heels on Depop. The buyer returned them after wearing them, despite claiming they were not wearable.

Although I provided proof and was even willing to accept less than market value, Depop stated it cannot authenticate items or accept third-party authentication — and therefore offered no seller compensation.

I did receive the shoes back, thankfully. This experience highlighted an important gap in seller protection when it comes to luxury items.

Sharing this so others can make informed choices.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Seller Support

As a seller sometimes packages get lost or rerouted and USPS doesn't provide the new tracking information but Depop seller support was easily accessible. I received a quick response and continuous tracking updates.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Great platform to buy/ sell I have been…

Great platform to buy/ sell I have been using the app for almost a year now and my experience buying and selling has been overall a great experience Depop support is there if you have any questions or concerns so you can feel safe as a buyer/ seller

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful selling platform

Awful selling platform. By far the worst out there, stay away unless you want to get scammed. I sold a Dior bag, buyer didn’t like it as much a the photos and wanted to return it but I didn’t accept this as a genuine reason for a return as it’s not buy and try service. She opened a ‘not as described’ dispute claiming the bag is fake. I provided evidence to depop that the bag is authentic but they claim they can’t confirm authenticity, I offered additional third party authentication and they refused and said they don’t accept third party authentication. Absolute joke, the customer service advisers are unprofessional and highly inexperienced. There is no protection to the sellers at all. I won’t be using this platform!

7 December 2025
Unprompted review
Rated 1 out of 5 stars

⸻ Depop Protects Fraudulent Sellers and Punishes Honest Buyers




Depop completely failed me. I provided tracking, photos, and video proof of a valid return, yet they still sided with the seller without showing a single piece of evidence. Instead of protecting buyers, they suspended my account with no transparency and no investigation. This platform enables seller fraud and punishes innocent buyers. Absolutely unacceptable.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Super great customer service

Super great customer service. The advisors are super responsive and they get back to you fast. Safe place to do business and the support is amazing. Fast, responsive and precise.

4 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look