I had some trouble connecting with FastestVPN on Windows after updating to Windows 11, version 25H2 for x64-based Systems (KB5066835) (26200.6899). I reached out to support, and they quickly provided... See more
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I've been using Fastestvpn for about three years. Since the very beginning I had some questions and customer service has always been prompt, polite and helpful. The software gets updated often. I lik... See more
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I’ve been using FastestVPN for more than a year now, and I’m genuinely impressed with both their service and support. Recently, I had an issue logging in, and their customer support team was incr... See more
Company replied
UK servers don't work. They give authentication failed on openvpn connect using their own files. France doesn't work either. Contacted support twice but in both occasion the operator disappeared after... See more
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Company details
Information provided by various external sources
Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
Contact info
6366 South LA Jolla Avenue, 90048, Los Angeles, United States
- 1-888-653-8812
- nick.anderson@fastestvpn.com
- fastestvpn.com
4.3
Excellent
757 reviews
Replied to 58% of negative reviews
Typically replies within 48 hours
Many HTTP proxies are down
Whilst some HTTP proxies work, right now, these ones are down:
Testing id-jk.jumptoserver.com:4433 -> Proxy Authentication Required
Testing bg-01.jumptoserver.com:4433 -> Connection Failed
Testing br-cf.jumptoserver.com:4443 -> Connection Failed
Testing ca-stream.jumptoserver.com:4433 -> Connection Failed
Testing cy-nc.jumptoserver.com:4433 -> Connection Failed
Testing de-dus1.jumptoserver.com:4433 -> Connection Failed
Testing eg-cai.jumptoserver.com:4433 -> Connection Failed
Testing es-01.jumptoserver.com:4433 -> Connection Failed
Testing es-dbl.jumptoserver.com:4433 -> Connection Failed
Testing fi-p2p.jumptoserver.com:4433 -> Connection Failed
Testing fi.jumptoserver.com:4433 -> Connection Failed
Testing ge-tb.jumptoserver.com:4433 -> Connection Failed
Testing hk-dbl.jumptoserver.com:4433 -> Connection Failed
Testing mx-cf.jumptoserver.com:4433 -> Connection Failed
Testing my-cf.jumptoserver.com:4433 -> Connection Failed
Testing nl-02.jumptoserver.com:4433 -> Connection Failed
Testing nl-dbl.jumptoserver.com:4433 -> Connection Failed
Testing ph-vr.jumptoserver.com:4433 -> Connection Failed
Testing rs-01.jumptoserver.com:4433 -> Connection Failed
Testing rs-pro.jumptoserver.com:4433 -> Connection Failed
Testing sg-dvpn.jumptoserver.com:4433 -> Connection Failed
Testing tr.jumptoserver.com:4433 -> Connection Failed
Testing uae.jumptoserver.com:4433 -> Connection Failed
Testing uk-dbl.jumptoserver.com:4433 -> Connection Failed
Testing us-ash-stream.jumptoserver.com:4433 -> Connection Failed
Testing us-dvpn.jumptoserver.com:4433 -> Connection Failed
Testing us-ny1.jumptoserver.com:3128 -> Connection Failed
These ones are up:
Testing ar-vr.jumptoserver.com:4433 -> OK
Testing at-01.jumptoserver.com:3128 -> OK
Testing at-stream.jumptoserver.com:3128 -> OK
Testing au-stream.jumptoserver.com:4433 -> OK
Testing auau.jumptoserver.com:4433 -> OK
Testing bel-01.jumptoserver.com:4433 -> OK
Testing bel-stream.jumptoserver.com:4433 -> OK
Testing ca-01.jumptoserver.com:4433 -> OK
Testing ch-01.jumptoserver.com:4433 -> OK
Testing clmb-pro.jumptoserver.com:4433 -> OK
Testing clmb.jumptoserver.com:4433 -> OK
Testing cz-01.jumptoserver.com:4433 -> OK
Testing de-01.jumptoserver.com:4433 -> OK
Testing de-dus2.jumptoserver.com:4433 -> OK
Testing dk-01.jumptoserver.com:4433 -> OK
Testing fi2.jumptoserver.com:4433 -> OK
Testing fr.jumptoserver.com:4433 -> OK
Testing grc.jumptoserver.com:4433 -> OK
Testing hk.jumptoserver.com:4433 -> OK
Testing hng.jumptoserver.com:4433 -> OK
Testing ie-stream.jumptoserver.com:4433 -> OK
Testing in-stream2.jumptoserver.com:3128 -> OK
Testing in-vr.jumptoserver.com:3128 -> OK
Testing ir.jumptoserver.com:4433 -> OK
Testing it-01.jumptoserver.com:4433 -> OK
Testing it-stream.jumptoserver.com:4433 -> OK
Testing jp-stream.jumptoserver.com:4433 -> OK
Testing jpjp.jumptoserver.com:4433 -> OK
Testing kr.jumptoserver.com:4433 -> OK
Testing lt-sia.jumptoserver.com:4433 -> OK
Testing lux1.jumptoserver.com:4433 -> OK
Testing nl-01.jumptoserver.com:4433 -> OK
Testing nr-01.jumptoserver.com:4433 -> OK
Testing pl.jumptoserver.com:4433 -> OK
Testing pt.jumptoserver.com:4433 -> OK
Testing ro-01.jumptoserver.com:4433 -> OK
Testing ru-vr.jumptoserver.com:3128 -> OK
Testing sa-jn.jumptoserver.com:4433 -> OK
Testing se-01.jumptoserver.com:4433 -> OK
Testing sg-01.jumptoserver.com:4433 -> OK
Testing svk.jumptoserver.com:4433 -> OK
Testing uk-01.jumptoserver.com:4433 -> OK
Testing uk-02.jumptoserver.com:4433 -> OK
Testing uk-streaming.jumptoserver.com:4433 -> OK
Testing ur-kv.jumptoserver.com:4433 -> OK
Testing us-ash.jumptoserver.com:4433 -> OK
Testing us-at.jumptoserver.com:4433 -> OK
Testing us-ch.jumptoserver.com:4433 -> OK
Testing us-dl.jumptoserver.com:4433 -> OK
Testing us-la.jumptoserver.com:4433 -> OK
Testing us-mia.jumptoserver.com:4433 -> OK
Testing us-se.jumptoserver.com:4433 -> OK
Testing us-wt1.jumptoserver.com:3128 -> OK
Testing vn-hn.jumptoserver.com:1993 -> OK
17 October 2025
Unprompted review
Great Customer Service
I had some trouble connecting with FastestVPN on Windows after updating to Windows 11, version 25H2 for x64-based Systems (KB5066835) (26200.6899). I reached out to support, and they quickly provided a simple fix: running the app as administrator. It worked right away. I really appreciate the fast and helpful response — great customer service!
16 October 2025
Unprompted review
Reply from FastestVPN
Thank you for sharing your experience! We’re glad our support team was able to help you get connected quickly. We appreciate your kind words and are happy to know everything is working smoothly now.
Thanks,
FastestVPN Team
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I've been using FastestVPN for years…
I've been using FastestVPN for years now and whenever I've had a problem, the online support has been exceptional - immediate response and problem usually fixed within minutes.
15 October 2025
Unprompted review
Reply from FastestVPN
We're thrilled to hear that you've had such a positive experience with our online support over the years. Providing exceptional and prompt assistance is a top priority for us, and we're delighted that we've been able to resolve your issues quickly.
Thanks,
FastestVPN Team
Redirected
connection issue solved !!!
The support is very reactive and helpful.
Connection issue solved easily.
15 October 2025
Unprompted review
Reply from FastestVPN
We’re glad to hear our support team could quickly resolve your connection issue. Your feedback means a lot to us!
Thanks,
FastestVPN Team
Redirected
Customer support always fix problem…
Customer support always fix problem right away, have had the lifetime plan for sometime now. Had lifetime plan from different provider before and that provider definition of lifetime was only 5 years
13 October 2025
Unprompted review
Reply from FastestVPN
We're thrilled to hear that our customer support consistently resolves your issues promptly and that you're enjoying the value of your lifetime plan. We strive to offer a truly "lifetime" experience, and we're glad we've met your expectations, especially after your past experience.
Thanks,
FastestVPN Team
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Great support help when the VPN system…
Great support help when the VPN system mysteriously locked me out of my account. Alden did an excellent job getting the problem corrected and getting everything set up correctly.
11 October 2025
Unprompted review
Reply from FastestVPN
We’re glad to hear that Alden was able to resolve the issue quickly and get you back up and running. We appreciate your kind words and are always here to help whenever you need support.
Thanks,
FastestVPN Team
Redirected
Excellent VPN with Outstanding Customer Support!
I’ve been using FastestVPN for more than a year now, and I’m genuinely impressed with both their service and support. Recently, I had an issue logging in, and their customer support team was incredibly kind, humble, and efficient — they resolved the problem in less than 2 minutes!
The VPN itself performs flawlessly on both my laptop and Android TV — it’s smooth, stable, and always reliable. Streaming and browsing are fast with no lag or drops.
Overall, I’d highly recommend FastestVPN to anyone looking for a trustworthy and affordable VPN service backed by amazing customer support.
9 October 2024
Unprompted review
Reply from FastestVPN
We are absolutely thrilled to hear that you've been a loyal user for over a year and are genuinely impressed with our service. It’s particularly rewarding to know that our support team was able to resolve your login issue so quickly and efficiently—we strive for that level of immediate care. We appreciate you recommending FastestVPN and look forward to providing you with reliable, fast service for many years to come!
Thanks,
FastestVPN Team
Excellent and friendly customer service
Excellent and friendly customer service. Have had them for a while and definitely recommend! They have plenty of servers around the world, and the connections are definitely fast.
8 October 2025
Unprompted review
Reply from FastestVPN
We’re thrilled to hear you’re happy with our service and global server options. Your recommendation means a lot to us!
Thanks,
FastestVPN Team
Redirected
I've been using Fastestvpn for about 3 years
I've been using Fastestvpn for about three years. Since the very beginning I had some questions and customer service has always been prompt, polite and helpful. The software gets updated often. I like the array of options but yet it's simplicity. Very user friendly and intuitive.
7 October 2025
Unprompted review
Reply from FastestVPN
We’re delighted to hear that you find our service reliable, easy to use, and that our support team has been helpful. We truly appreciate your continued trust in FastestVPN!
Thanks,
FastestVPN Team
Redirected
Reply from FastestVPN
We’re thrilled to hear you had an excellent experience and appreciate your support.
Thanks,
FastestVPN Team
Redirected
Quick response from customer service
Quick response from customer service
1 October 2025
Unprompted review
Reply from FastestVPN
We’re glad to hear our customer service team responded quickly and met your expectations.
Thanks,
FastestVPN Team
Redirected
Best customer service with trevor for…
Best customer service with trevor for fastestvpn . I could'nt be more grateful for his help.
1 October 2025
Unprompted review
Reply from FastestVPN
We’re thrilled to hear that Trevor was able to assist you and that you had a great experience with our customer service. We truly appreciate your support!
Thanks,
FastestVPN Team
Redirected
Good customer service
Good customer service, quick response and helpful, what's not to love
30 September 2025
Unprompted review
Reply from FastestVPN
We’re thrilled to hear you had a great experience and appreciate your positive feedback.
Thanks,
FastestVPN Team
Redirected
very good fast connectiovery good fast connection and 24 hours support, thanks.n and 24 hours…
very good fast connection and 24 hours support, thanks.
1 October 2024
Unprompted review
Reply from FastestVPN
We’re glad to hear you’re happy with the fast connection and our 24/7 support. We truly appreciate your support!
Thanks,
FastestVPN Team
Redirected
Fastest customer service
The app was not loading fully and when trying to connect it prompted me to "upgrade". I took this as needing to upgrade my account and started a chat session with support. Alden was courteous and very helpful and got me working again. I would highly recommend using FastVPN. Not only do I never have issues with my connection, but their service is great as well.
29 September 2025
Unprompted review
Reply from FastestVPN
We're glad Alden was able to assist and get you back up and running. It’s great to hear that you’re enjoying both the reliability of FastestVPN and our customer support. We truly appreciate your recommendation!
Thanks,
FastestVPN Team
Support was really great
Support was really great. I never had any issues for the last 6 years that I have been with them.
26 September 2025
Unprompted review
Reply from FastestVPN
Thank you so much for your kind words and for trusting us for the past six years! We're thrilled our support has met your expectations and look forward to continuing to serve you.
Thanks,
FastestVPN Team
Getting the information I needed
Getting the information I needed to make changes in my original email address which is no longer accessible to me. Alden was great in telling me what I needed to do and I am now just waiting for the change to be made after sending the information requested to the support team. Thanks Alden!!
26 September 2025
Unprompted review
Reply from FastestVPN
We’re thrilled Alden could guide you through the process, and we’ll keep an eye on the update to ensure your new email is set up as quickly as possible. If you need anything else, just let us know. —The Support Team.
Thanks,
FastestVPN Team
Online chat
Online chat help was very helpful and solved my problem very fast. Everything is working well.
17 September 2025
Unprompted review
Reply from FastestVPN
We're glad to hear our online chat team was able to assist you quickly and get everything working smoothly.
Thanks,
FastestVPN Team
Tech Support Response
I recently sent in a request for tech support. I received an almost immediate reply and solution to my issue. I was pleasantly surprised. The support I received was spot on and outstanding. Thank you.
13 September 2025
Unprompted review
Reply from FastestVPN
We're so glad to hear that our support team could provide a quick and effective solution for you. We appreciate you taking the time to share your experience.
Thanks,
FastestVPN Team
Rock Solid Support From the Support Team ♥️
I must say the SUPPORT is ROCK SOLID. They would really help you in any case.
The app is available for almost every device available. The speed are good enough but for the price and service. I want to rate 5 stars.
5 September 2025
Unprompted review
Reply from FastestVPN
We’re thrilled to hear you’re happy with both our support team and the app’s performance across your devices. Your feedback means a lot and keeps us motivated to keep delivering the best service possible!
Thanks,
FastestVPN Team
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