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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction across multiple areas. Consumers report issues with refunds, indicating difficulties in obtaining reimbursement for purchases. People also highlight problems related to their orders, suggesting inefficiencies or errors in the fulfillment process. Furthermore, reviewers mention concerns about the products themselves, implying potential quality issues or discrepancies between the advertised items and what was received. Consumers also report negative experiences with the company's contact methods and customer service, indicating a lack of support or unhelpful interactions when addressing their concerns.

Based on these reviews

Rated 1 out of 5 stars

I only wish I had read reviews before purchase. Item arrived not as described and broken. They Just keep asking for photos and videos despite me sending, then ignore any further correspondence. I am r... See more

Rated 1 out of 5 stars

My first order with Gear Tech was a disaster!! I won't be using them again. Purchased 2 of the SafeKid trackers after reading the description online thought it would do exactly what it said on the box... See more

Rated 1 out of 5 stars

Shocking cheaply produced product that does not work along with shoddy instructions that are badly translated and make no sense. Also terrible customer service with slow responses and inaction all the... See more

Rated 1 out of 5 stars

I bought a spy camera from this company and it arrived defective. The device only blinked while charging and did not work as advertised. On top of that, it overheated to a dangerous level when plugg... See more

Rated 1 out of 5 stars

I ordered an electric adjustable height office desk what arrived after 4weeks was a small manual adjustable table nothing like what I ordered After many emails they totally refused to send correct... See more

Rated 1 out of 5 stars

Now taking my request for a refund further through Citizens Advice. This company breaks UK consumer law by not offering a refund if a customer changes their mind within 14 days. Citizens Advice are ha... See more

Rated 1 out of 5 stars

An update on my previous reviews, Gear Tech never contacted me, refunded me or replaced the faulty drone. Please Please don't buy from this company

Rated 1 out of 5 stars

Awful company. I’m having an entirely circular argument with them about returns/refunds. The website does not state refunds are only offered on faulty items. Quoting UK regulations about distance sell... See more

Rated 1 out of 5 stars

These guys are close to fraudsters, they lie about product features and sell stuff that is different from their online description. When you complain they endlessly repeat the item is as advertised,... See more

Rated 1 out of 5 stars

Avoid this site!! Awful divery, took nearly a month to get my door mat. Tracking not helpful.. then it was delivered without me knowing to an outdoor storage. Just found by chance few weeks later... See more

Rated 1 out of 5 stars

Really poor customer service. No phone number. No willingness to change address when the wrong address was put on. No apology or desire to help stop a parcel going to an unrelated address. No ownershi... See more

Rated 1 out of 5 stars

This company are not much better than fraudsters. They advertised a shooting stick as adjustable, I am over 6ft so need a longer unit. The tem priced £100 arrived in a banged around broken box, no w... See more

Rated 1 out of 5 stars

I bought some Wi-Fi headphones. The specifications said playback time is 24 hours but I never got more than 4.5 hours from them. In addition I get occasional brief interruptions. I contacted Gear Tec... See more

Rated 1 out of 5 stars

Please be cautious when purchasing from this scam company. The item is not described in a way that would mislead the buyer intentionally. They refuse to refund and do not accept returns.

Rated 1 out of 5 stars

These units (UV Light Insect Trap - Indoor/Outdoor Mosquito & Fly Killer for Effective Pest Control Solutions) do not work so please do not purchase them. I tried to return them within the 30 days... See more

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE!! ABSOLUTE SCAMMERS. Only giving 1 star as unable to give 0. Refuse to return or give refund despite item not being fit for purpose and faulty. Replacement not as described and n... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! They pretend to be a UK company but they’re not and it seems they drop ship from china, cut out these and just order from Temu yourself you’ll get better customer support... See more

Rated 1 out of 5 stars

Shut this company down now. Ordered two UV light fly killers and they do absolutely nothing to kill flies. Asked for a refund by email multiple times and after a lot of rubbish (being “offered” 50% of... See more

Rated 1 out of 5 stars

This company do not deserve even a one star rating, web site does not clearly state that delivery is two weeks or more, they do not accept returns unless faulty which is very poor. Almost every compa... See more

Rated 1 out of 5 stars

Ordered a 500000mAh solar power bank. Arrived after a couple of weeks. Very poor quality. Also Gear Techs website specification of 500000mAh capacity was six times higher than the capacity listed on t... See more

Rated 1 out of 5 stars

Stay well clear of this company the product takes weeks to arrive and then it is of an inferior quality. I purchased a pair of hearing aids, one went on the blink after a couple of weeks now the othe... See more

Rated 1 out of 5 stars

What an absolute con ! Ordered 2 squirrel repellant devices for garden , they took 3 weeks to come and then stated for indoor use only ! And use for mice No reply at all when trying to return incorr... See more

Rated 1 out of 5 stars

This company puts pictures of items and then sends a far inferior item then when you want to send it back they make ask sorts of excuses like it’s still being shipped so can’t send it back for refund... See more

Rated 1 out of 5 stars

Ordered 2 camera doorbells, they would not pair with anything with the app they sent. No help whatsoever and made it plain they would not refund. After trying several apps from other sites I managed t... See more

Rated 1 out of 5 stars

Bought a UV Light Insect Trap from them which is totally useless. I think it's just a bit of plastic with a blue light and a whizzy fan noise. Hasn't attracted or trapped any flying insects. I've emai... See more

Rated 1 out of 5 stars

Sold faulty goods in a box which clearly shows lots of wear. 2 weeks into the complaints procedure and they are still trying to wriggle out of a return by constantly asking me another question about t... See more

Rated 1 out of 5 stars

Ordered a lamp which wasn’t suitable on receiving it. Cheap chinese rubbish. Explained my reasons then as refused a refund by ‘Josias’. Was told it would be £50 to return it. Got a refund from Pay... See more

Rated 1 out of 5 stars

Terrible service I item I ordered was faulty so I wanted a refund on the website it’s says you can have a refund in a snap but this is not true , they said it would be difficult to refund me If... See more

Rated 1 out of 5 stars

I made a mistake ordering from here, it looked good, some external hard drives but I didn’t spot that it was coming from China. I emailed to say I wanted to cancel the order if it was coming from Chin... See more

Rated 1 out of 5 stars

The best rated robot vacuum and mop arrived from China. Alarmingly it was not as advertised at all, having no mopping facility and no side brushes. It is very cheap and does not even function very wel... See more

Rated 1 out of 5 stars

This is not UK based company. Christmas present arrived about month later, damaged packaging after showing up as delivered to me. Toy was faulty and I was asked to provide proof that it wasn't worki... See more

Rated 1 out of 5 stars

Terrible service - car vac never arrived and they told me to take it up with Royal Mail Shoddy service- never buy anything from these

Rated 1 out of 5 stars

Orderd a 1tb ssd, turned up dead on arrival not working, this company then threw obstacles in my way saying I needed to provide photo proof its not working (not sure how you do that) but i sent what... See more

Rated 1 out of 5 stars

This company should be closed down, do not order anything as it is cheap rubbish from China and they will not refund you or accept returns! Avoid!!!

Rated 1 out of 5 stars

Truly shocking service: - Only one of the 2 items purchased arrived - The product is not as pictured or described on your website, the colour was completely off - The quality is very poor, shipped... See more

Rated 1 out of 5 stars

Item finally came from China cheap material looked nothing like the item advertised very poor product do not use this company send you cheap nasty products

Rated 1 out of 5 stars

Absolute scam company. Refuses to refund an item despite legal requirements to do so, falsely advertises their products and deletes negative reviews on their website. Clearly the reviews are faked.

Rated 1 out of 5 stars

Would give it a zero if I could. Absolute scammers. Need closed down. Still selling substandard goods to unsuspecting victims.

Rated 1 out of 5 stars

ABSOLUTE SCAMMERS. BOUGHT A ROBOT VACUUM AND MOP FOR £55. WHAT ARRIVED CAN ONLY BE A TOY WORTH ABOUT £5. WOULD NOT BE CAPABLE OF SWEEPING CRUMBS OF A DESK!! AND NO SUCH THING AS A MOP FUNCTION, ONLY... See more

Rated 1 out of 5 stars

SCAM company do not use. The item didn't fit and they refused me a refund! Absolutely disgraceful.

Rated 1 out of 5 stars

Very poor service tells lies the gps tracker doesn't work properly it only tracks with in 10 meters of my phone after that you can't track the tracker waste of time so don't buy because the company is... See more

Rated 1 out of 5 stars

Avoid this company at all costs. Their products that are advertised are not fit for purpose and not in working order. When asked for a refund they responded to their returns policy and... See more

Rated 1 out of 5 stars

I totally agree with Margaret’s review, I had the exact same experience with them! STAY AWAY FROM THIS COMPANY! They are not based in the UK, no matter what their website says! Their produc... See more

Rated 1 out of 5 stars

Do not buy products you will not receive what you think you are buying. I brought a robot cleaner looked really good on site but when received product it looked like a toy . They do not give refu... See more

Rated 1 out of 5 stars

I purchased some heated gloves that I thought would make a nice gift for my father who has arthritis. There is no on or off switch. Only the back of the gloves heat up while plugged in. Plus the leads... See more

Rated 1 out of 5 stars

Ordered a 4T Solid State Drive to use with PC. It doesn't communicate with the PC and is useless. Custom services (!) said to run programs to repair the SDD which just shows thier stupidity, as ob... See more

Rated 1 out of 5 stars

AVOID PURCHASING ANYTHING!! I would strongly advise avoiding this company. The product I received was not as described and faulty, but trying to return it has been made deliberately difficult. In... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THESE SCAMMERS THEY CLAIM TO BE UK BASED BUT ARE IN CHINA SO YOU PAY A HUGE DELIVERY COST IN WITH THE PRICE YOU PAY AND THEN IT DOESNT ARRIVE!! BOUGHT THE SAME ITEM OFF UK BASED SUPP... See more

Rated 1 out of 5 stars

Not even worthy of one star. Purchased a video doorbell (should have sussed, the price was LOW!) The sound & video quality was awful as well as the fact it would not record on the microSD. Anywa... See more

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1.3

Bad

TrustScore 1.5 out of 5

957 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! I purchased a 15T hard drive from them. But after a few weeks of it not coming I contacted them to cancel. They then immediately replied to say it had left the warehouse. I then read reviews on Trust Pilot and saw that every person gave the company 1 star (but wished they could give 0) because products were awful and no one seems to get their money back. I wrote to say I wasn't going to accept the delivery and they said I must. Then when the devise arrived I asked how to return it and they refused to tell me about their returns procedure despite me asking several times. Their website says that returns are easy. that's not true. They say that they only have satisfied customers who rate them 4 &5 stars and no one rates them lower - that is also not true. On Trust Pilot I could see nothing but 1 star negative reviews. I am going to the advertising standards with this company and I highly recommend that others do the same if they are dissatisfied.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Purchased Hydrofoam grass seed

Purchased Hydrofoam grass seed. No seed included in the box. Outbox all in foreign language & damaged. Inner package had list of items that should be included. Seed was one of those items.
Trigger on control did not work.
Asked for replacement or refund 3 times now but not getting any response.
Avoid buying from this company.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Awful company brought a 'GPS Cat…

Awful company brought a 'GPS Cat Tracker | Lightweight, Waterproof & No Subscription Needed for Real-Time Tracking' what came was a very basic bluetooth tracker you would put on your keys not a GPS tracker at all, like everyone else I should have checker here first rather than their reviews. GPS tracker and a Bluetooth tracker are not the same in terms of functionality, range, and use cases.
They have falsely advertised and mis sold the product which is a breach of consumer protection law. I luckily paid via PayPal and they have resolved the issue and got my money back. Awful company avoid at all costs!!

14 October 2025
Unprompted review
Rated 1 out of 5 stars

I bought a video doorbell from this…

I bought a video doorbell from this company which was advertised as compatible with 5ghz WiFi. The doorbell is only for use with 2.4ghz WiFi so is not as described, they have no intention of doing the right thing for any customers. As someone with years of retail experience and knowing what my rights are I find this companies attitude despicable. So come on folks let's contact watchdog on mass. And the only reason it's 1star is because I can't give a minus

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Tat, cheap and nasty

Tat. Should have read the reviews first. Ordered a door mat. Looks smart in the photo, turns out to be hacked off a giant roll, and the "pattern" as it appears in the photo is just printed, not true ribbing at all. Also its grey and the order said green. £40 down the tubes. Do not use them, it is just rubbish for a premium price

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Looking at reviews I now realise I’ve made a huge mistake ordering from gear tech. No delivery and no updates feel like a scam. Ordered a SAD lamp £44. I usually read reviews but they looked good in their website - should have come here fist.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Yes I fell for it too

Yes I fell for it too. Crap quality goods and charged me 8 x the price of actual goods. Total refusal to refund me any money...Named Fhad Mahood...how can they set a company up in the UK and get away with this? AVOID like the plague

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Completely misleading

Completely misleading , which I would say adds up to scamming/ duping you into thinking you ordered something in good faith & turns out they don’t send you what you had ordered at all! NEVER use this website is my advise!!!!

10 October 2025
Unprompted review
Rated 1 out of 5 stars

I only wish I had read reviews before…

I only wish I had read reviews before purchase. Item arrived not as described and broken. They Just keep asking for photos and videos despite me sending, then ignore any further correspondence. I am reporting to trading standards. Looks like we can do That on a form weekends only so come on everyone let’s bombard them

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Gps tracker

Very poor service tells lies the gps tracker doesn't work properly it only tracks with in 10 meters of my phone after that you can't track the tracker waste of time so don't buy because the company is a waste of time and money the company will lie to you so don't buy

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended, Don't use this co!

My first order with Gear Tech was a disaster!! I won't be using them again. Purchased 2 of the SafeKid trackers after reading the description online thought it would do exactly what it said on the box and help me track kids from home to school on 5 min journey. They didn't! Complained straight away and asked for refund, emails went back and forth clearly AI assisted drafts on their side and refused to admit that they are misleading customers on the products capabilities. Left a review on their website against product which was factual and non aggressive they took it down within 3 minutes which is why their website only shows positive reviews. Wish I had known! What a waste of money. Just terrible!

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Shocking cheaply produced product that…

Shocking cheaply produced product that does not work along with shoddy instructions that are badly translated and make no sense. Also terrible customer service with slow responses and inaction all the way. I would avoid this company

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service

We bought a floor lamp shed for £326 at start of August and when it arrived first the colour was wrong and secondly it was the wrong size, the sent the small size, when we contacted them they started asking us to send all sorts of images of the product and packaging, then it took them several days to respond back to us regarding a refund and return, we were asked to pay for the return and they would reimburse us for the shipping cost, which till today they have not done, we finally got a refund on the actual product from a company called Balma LLC, this is going on for nearly two months from when we placed the order, we have sent several emails but they have not replied.
I would give then zero stars if I could, something is not right about this company as it looks like the are not a UK based company

10 August 2025
Unprompted review

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