My experience with GOAT was ok. My package was very much on-time for my birthday and I was happy about that. I was a bit disappointed though when I open my package and didn't see the authenticator in... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
About GOAT
Written by the company
Contact info
United States
- support@goat.com
- goat.com
Replied to 22% of negative reviews
Typically replies within 1 week
Never received my gift card in mail
Never received my hoodie
I ordered a pair of sneakers
I ordered a pair of sneakers. Almost 3 weeks later and no new updates. I've been contacting customer service and started an email thread that they said to reply to if I had any questions. When I asked for any new updates they opened another ticket and said that will cause a delay. Then they send me a survey on how well the customer service was. I will never order from them again. For 3 weeks the item was being shipped for verification, and nobody has any answers. They sure took my money quick though.
I order a pair of boots from GOAT
I order a pair of boots from GOAT. They came dry rotted. After not even 1 hour of wear, the shoes fall completely apart. GOAT refuses to do anything. What a waste of money.
Ordered since Nov 27 and I haven’t…
Ordered since Nov 27 and I haven’t heard anything back yet.
Great Quality Sneakers
Great quality sneakers that can’t be found for less anywhere else. Some would say pricey but these are rare, top notch sneakers. Clear communication with purchase and shipping.
Shipped me the wrong shoes during their…
Shipped me the wrong shoes during their black friday promotion. Support gaslit me and claimed that the used pair of new balances with NO BOX that I received HAS to be mine because in their system it showed it was delivered four days before the item I actually ordered arrived. Out $250 bucks, thanks goat
Perfect experience!
Perfect experience!
Everything came exactly as described — authentic, brand new, and packaged super well. Shipping was fast and the tracking updates were on point. GOAT made the whole process smooth and stress-free. Definitely buying again!
Better than flight club and stockx
Ships very fast, has more and better shoes, isn’t reps, and stays consistent on giving updates.
I couldn’t return my item when It was…
I couldn’t return my item when It was too big in size
Quick and easy transaction!
Quick and easy transaction! Love that you’re able to negotiate the price, sipping was fast and the shoes went straight to toe!
Great products and fast shipping
Great products and fast shipping. Wish they would offer more promotions/ Savings on items. Overall good experience
No response, zero courtesy
Hi, I’ve been using this app for over ten years and have spent tons on sneakers. I’ve had a couple issues with GOAT over the years but they’ve at least communicated with me. Responded to emails. But now you’re resolving issues I place in your app without responding. That’s incredibly frustrating. I spent a lot of money on this item and you don’t have the courtesy to respond. I don’t get it.
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