GOAT Reviews 43,473

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the authenticity verification process, which ensures they receive genuine products. People also highlight the fast shipping times, with some receiving their orders as quickly as the next day. Consumers find the platform easy to use for both buying and selling. The quality of the products generally meets expectations, and the company is praised for its responsiveness to inquiries. However, opinions on pricing and order processing are mixed, with some reviewers expressing concerns about high prices and occasional order issues. A few customers reported problems with deliveries, returns, and customer service responsiveness.

Based on these reviews

Rated 4 out of 5 stars
Verified

My experience with GOAT was ok. My package was very much on-time for my birthday and I was happy about that. I was a bit disappointed though when I open my package and didn't see the authenticator in... See more

Rated 4 out of 5 stars
Verified

Easy ordering but I put wrong email. I contacted support with the new email got immediate response saying new correction would be handled and new email sent . Still haven’t received

Rated 3 out of 5 stars
Verified

The UI of this app is clearly better than others such as StockX, however the main functions of this app are search, sell, and profile (where we can find our orders). Levels and Styles should be simpli... See more

Rated 5 out of 5 stars
Verified

This was my 1st time ordering from GOAT. They were gifts so I was concerned because after placing the order it took over 1 week to get any updated information on the delivery of my order but I contact... See more

Rated 3 out of 5 stars

I ordered a shoe and check out as guest I didnt make an acct as this shoe is a gift. My card was charge but no confirnation on my order, waited 4 days still nothing. The bad part that made me put... See more

Rated 2 out of 5 stars
Verified

Will never buy from goat again bought a pair of Jordan 1 not realizing that got the wrong size tried to cancel order before the 3 hour mark it was literally 10 mins and it wouldn't let me. The return... See more

Rated 3 out of 5 stars
Verified

Ordered 3 pairs of sneaker! All 3 were good one of them said box in good condition was absolutely mangled! Other than that everytime I order from Goat the experience is always as expected 💪🏻💪🏻🔥🔥... See more

Rated 5 out of 5 stars
Verified

I love how this site verifies transaction ownership. Makes me comfortable with purchasing in the future. Shipping was on time, box in good condition and shoes perfect, as hoped for. I’ll be ordering f... See more

Rated 5 out of 5 stars
Verified

Honestly I was a little hesitant to purchase from U guys because I like to stay consistent & safe ... I'm a sneaker head and it comes with a price .... Nevertheless U guys really took care of me !!! T... See more

Rated 5 out of 5 stars
Verified

This was my first time going with goat Black Friday. I had a wonderful experience I had on a pair of jump man Jack’s. Also a pair of Jordan.6s and one of the exclusive hats stuff were shipped very qui... See more

Rated 5 out of 5 stars
Verified

I'm always happy with Goat they go above and beyond to make sure every pair bought are authentic and 100% what you expect when they arrive. Great sellers on this one as well so the turn around for ver... See more

Rated 5 out of 5 stars
Verified

Nike hi tops were fair priced and shipped to me relatively quick. Submitted an inquiry on order and got a response immediately. All worked out good even though you don't get to talk to a live agent.

Rated 2 out of 5 stars

The app is great for finding the shoes you want. But my profile gets deleted every time I get a new number. It's extremely aggravating to lose my history and not get into my account. The process to re... See more

Rated 2 out of 5 stars
Verified

Not sure if the shoes I got was authentic the weight felt off on the Jordan 11 blue and one shoe feels smaller .. I won’t be purchasing from this site again 👎 I was charged 325 for a pair of shoes th... See more

Rated 5 out of 5 stars
Verified

I have bough several pairs of sneakers, they experience has always been great. The approval process is quick and easy, the shipping time is great. I received a pair of sneakers from Japan in a wee... See more

Rated 3 out of 5 stars
Verified

Item was deliver to the office instead of my department. The office wasn’t even open so the item was left outside. Shipping for you guys is not free do a better job delivering please.

Rated 3 out of 5 stars
Verified

I rated a 3 because the box opening was torn; like it had been purchased and returned, as well as the bag the Labubu was in, it was also torn open. This was purchased for a gift and it does not look g... See more

Rated 5 out of 5 stars
Verified

I love the verification process so you know exactly what you are getting. I also love that they provide several options when they find that something might be off with the shoes.

Rated 5 out of 5 stars
Verified

Love the app until you went horoscopes and crystal balls. I considered myself a good Christian man. But I can’t support you guys anymore until that stuff is taken down. No hard feelings. Just raw fee... See more

Rated 5 out of 5 stars
Verified

I got the shoes quicker than I expected and they were exactly what my nephew wanted. I have ordered a few times from GOAT and I've never had any issues and the shoes are reasonably priced.

Rated 2 out of 5 stars
Verified

It would be appreciated if you had a better return policy. I went to return my shoes 10 minutes after the 3hr deadline and I couldn’t. Then I could simply get a refund full price for the shoes. I unde... See more

Rated 2 out of 5 stars
Verified

my package has been delivered to the wrong address since november 29th and i still haven’t got any answer for my situation please do your best to help i don’t want to spend my money just to not get m... See more

Rated 5 out of 5 stars
Verified

I was able to purchase an exclusive AF1 from the University of Oregon and GOAT gave me early access and the transaction was seamless. To make it even better the shoes arrived the very next day

Rated 2 out of 5 stars
Verified

The new look of the app when you log in is annoying. The updates aren’t as simple and clean and just are annoying to navigate. Like looking at your wants, bids and even purchases is super annoying.

Rated 5 out of 5 stars
Verified

I got my stuff on time and in great condition...I've ordered 4 different times so far on goat with no issue and the prices were affordable...I think goat is the most affordable site when it comes to J... See more

Rated 2 out of 5 stars
Verified

One of the two pair of sneakers that I ordered is delayed and the tracking information has not been updated since 11/27/25. The other one was delivered perfectly.

Rated 5 out of 5 stars
Verified

it’s very good app for selling and buying Made things very easy over the year, picking up and getting rid of a large quantity of shoes and

Rated 2 out of 5 stars
Verified

While I was happy that GOAT had the shoe available in my size, I had to order it twice because the first order which was almost a month ago to date still hasn't arrived and is now under investigation... See more

Rated 5 out of 5 stars
Verified

Enabled me to find and buy the sneaker of a lifetime I couldn’t believe its. That pluses trusted secure and varied product! I’m using the again to build my collection! Thank you!!

Rated 2 out of 5 stars
Verified

My package was delivered to the incorrect address, I had to go check with all my neighbors. It took Goat over 2 days to respond to me, at that point thankfully I had already found my package.

Rated 5 out of 5 stars
Verified

Easy to purchase from the app. Enjoyed getting live updates on where my package was as well knowing that it was verified before I received it.

Rated 5 out of 5 stars
Verified

Received quickly, quality was exactly as expected for Vans. Super pleased with the great price!! Will be making more purchases from here in the future.

Rated 5 out of 5 stars
Verified

My granddaughter made her school basketball team and asked me to buy her sneakers for basketball and I said sure. She then sent me a link to GOAT. I ordered her exactly what she wanted and 2 days lat... See more

Rated 5 out of 5 stars
Verified

I love goat cause I can get anything i want here I've recommended it to most of my colleagues and they also have it and I enjoy everything I bought here great service as well amazing place and people... See more

Rated 5 out of 5 stars
Verified

Great like always faster then many with delivery , if I was Wealthy would’ve spent crazy money on a good amount of shoes Etc. peace to you goat Owners Stay Narley 🫣

Rated 5 out of 5 stars
Verified

I made a mistake shopping with this company, don't wanna send return label nor give me my refund,never again will I do business here

Rated 2 out of 5 stars
Verified

I got my shoes and there was scratched and scraped on them and I’m still waiting on my other pair to get here going on a week and a half

Rated 5 out of 5 stars
Verified

With so many vendors online this was my first time getting the Jordan 4's for my boyfriend and they are so pretty! I love how beautiful the box is and he will be so impressed when he opens it.

Rated 5 out of 5 stars
Verified

PERFECT condition shoes each time I’ve bought, perfectly packaged, arrived earlier than expected! Very very pleased!

Rated 5 out of 5 stars
Verified

Always good service and good products I like the Black Friday sale I did not get anything last year but this year was much better Prices and fees little high and shipping prices That is to be exp... See more

Rated 5 out of 5 stars

I’ve ordered sneakers twice, and each time they’ve delivered when they say they’re on their way. If I had to buy sneakers again for my grands I’d definitely go through the GOAT!

Rated 3 out of 5 stars
Verified

One of the packages were late. Plus there needs to beca way someone can get in touch with a representative of Goat as well.

Rated 5 out of 5 stars
Verified

The product was as described. GOAT made the purchasing process easy. I definitely will be buying more products from GOAT

Rated 5 out of 5 stars
Verified

I love the quality of the product. The selective choices of shoes and other items is amazing. Website is set up to understand everything really easy. Good job GOAT!!

Rated 5 out of 5 stars
Verified

The company is doing everything well they communicate with you and I like how they make sure you get the best deal.

Rated 5 out of 5 stars
Verified

I received my orders in a timely manner & in great conditions. Perfect timing with the holidays around the corner.

Rated 5 out of 5 stars
Verified

Always send me what I ordered always fast love the selection always have what I want unless it’s out of ur control when I reach out u contact me asap very professional always great service

Rated 5 out of 5 stars
Verified

It was simple after I won the chance to purchase the shoes, one pair I loved the other not so much but the experience was great

Rated 5 out of 5 stars
Verified

What made my experience great was the capability of knowing how to sell and buy shoes on a great platform. It’s easy to learn. Great tips customer friendly.

Rated 5 out of 5 stars
Verified

my shoes were shipped timely and were exactly as pictured. Customer service was responsive via email. I have never had a bad experience ordering from the GOAT. As a shoe connoisseur I know that my sho... See more

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Company details

  1. Shoe shop

About GOAT

Written by the company

GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.

Contact info

4.0

Great

TrustScore 4 out of 5

43K reviews

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Replied to 22% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I ordered a pair of sneakers

I ordered a pair of sneakers. Almost 3 weeks later and no new updates. I've been contacting customer service and started an email thread that they said to reply to if I had any questions. When I asked for any new updates they opened another ticket and said that will cause a delay. Then they send me a survey on how well the customer service was. I will never order from them again. For 3 weeks the item was being shipped for verification, and nobody has any answers. They sure took my money quick though.

20 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great Quality Sneakers

Great quality sneakers that can’t be found for less anywhere else. Some would say pricey but these are rare, top notch sneakers. Clear communication with purchase and shipping.

1 December 2025
Rated 1 out of 5 stars
Verified

Shipped me the wrong shoes during their…

Shipped me the wrong shoes during their black friday promotion. Support gaslit me and claimed that the used pair of new balances with NO BOX that I received HAS to be mine because in their system it showed it was delivered four days before the item I actually ordered arrived. Out $250 bucks, thanks goat

30 November 2025
Rated 5 out of 5 stars
Verified

Perfect experience!

Perfect experience!
Everything came exactly as described — authentic, brand new, and packaged super well. Shipping was fast and the tracking updates were on point. GOAT made the whole process smooth and stress-free. Definitely buying again!

6 December 2025
Rated 1 out of 5 stars

No response, zero courtesy

Hi, I’ve been using this app for over ten years and have spent tons on sneakers. I’ve had a couple issues with GOAT over the years but they’ve at least communicated with me. Responded to emails. But now you’re resolving issues I place in your app without responding. That’s incredibly frustrating. I spent a lot of money on this item and you don’t have the courtesy to respond. I don’t get it.

9 December 2025
Unprompted review

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