GreenThumb Lawn Treatment Service Reviews 3,631

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with the services provided, highlighting the knowledge and helpfulness of the staff. Consumers appreciate the professional and polite manner in which services are delivered, with many specifically mentioning the valuable advice they received on lawn care. People frequently commend the positive impact on their lawns, noting significant improvements and expressing delight with the results achieved. The location and value for money are also appreciated by reviewers. Furthermore, reviewers are happy with the company's ethical approach to lawn care.

Based on these reviews

Rated 5 out of 5 stars

Our continued use of green thumb services and products along with our own efforts keeps our lawn in really good condition. We regularly get complimented on our lawn. Today we had an annual aera... See more

Company replied

Rated 5 out of 5 stars

Glyn and Ricky from the Sheffield Branch did a great job in aerating and scarifying my lawns. They also sprayed nutrashield to get rid of leatherjackets. In addition they gave me advice on what to do... See more

Company replied

Rated 5 out of 5 stars

The local team headed by Lee and supported by Janet have attended throughout the year and helped my grass survive the summer I currently have an outbreak of Fusarium fungus and Lee is going thro... See more

Company replied

Rated 5 out of 5 stars

Mark and Rich visited me from the Guildford branch. They helped me investigate a fox hole and went above and beyond in reseeding the area that had been disturbed and a couple of other small areas once... See more

Company replied

Rated 5 out of 5 stars

David came today to sort out my lawn.I was pleased to see him because I knew he would sort out the problem.I have always had a gorgeous lawn but during the summer it got scorched,David did a light sca... See more

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Rated 5 out of 5 stars

I would normally power wash the hard surfaces around my house approximately 3 - 4 times a year. Last week the guys from South Antrim branch of Greenthumb applied their new Hard surface cleaner... See more

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Rated 5 out of 5 stars

Just had the first treatment for the hard surfaces in the Extended Care Service. This is the greatest thing since sliced bread. All the irritating weeds popping up between the paving and in the cracks... See more

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Rated 5 out of 5 stars

We have been a long time customer of Greenthumb and have always sung there praises . After a consultation we decided to have a complete lawn makeover . Due to the lack of rain this season it becam... See more

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Rated 5 out of 5 stars

Highly knowledgeable about what going on with my lawn. Several areas may have bug infestation.... very polite and efficient. We've been using green thumb for many years and would recommend. Ian, Works... See more

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Rated 5 out of 5 stars

Matthew Smith, Solihull, has worked very efficiently treating our lawn for us over the past 5 years. He is courteous and knowledgeable and always happy to give us extra advice.

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Rated 5 out of 5 stars

We have had Greenthumb treating our lawn for a number of years. Staff are always very polite and professional e.g removing boots before entering the house. Our visit from Dan today was no exception, w... See more

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Rated 5 out of 5 stars

Could not recommend this company enough. They have taken my tatty lawn to Kew Gardens standards in the matter of a few months. Kelly is an absolute expert in every aspect of gardens and is a genius... See more

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Rated 5 out of 5 stars

I live in West Wickham (Bromley area) and am served by the Croydon Branch. I have used GreenThumb for many years. GreenThumb offer an excellent service with real world experience of all the conditio... See more

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Rated 5 out of 5 stars

David Gleeson from Greenthumb did hard surface clean and weed control treatment . It was a thorough professional job and done to a high standard. He even moved some items himself

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Rated 5 out of 5 stars

Fantastic service from Darrin and Adam today, very helpful and cheery. The difference in my lawns in last few months has been amazing - thank you so much, worth every penny.

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Rated 5 out of 5 stars

A very thorough scarification and aeration treatment. Hopefully the lawn will now revive over the winter. Many thanks. Bryan.

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Rated 5 out of 5 stars

I would like to highlight the professionalism of David Gleeson who carried out the Hard Surface Weed Control Treatment last Friday 22 Aug 25 He was extremely knowledgeable and helpful doing th... See more

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Rated 5 out of 5 stars

Today was the first time I had used the services of Greenthumb, having recently had a quotation for services. What a pleasure it is to deal with this company, good communication and polite, friendly... See more

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Rated 5 out of 5 stars

Our grass in the back garden had been 90% destroyed by leatherjackets - weeds and moss had survived, of course - it was dreadful! The front was not in such bad condition. Both lawns had extensive full... See more

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Rated 5 out of 5 stars

David from the Maidstone branch turned up yesterday to do my treatment. He was so knowledgeable as we have a bad problem with leather jackets and our front grass is such a disappointment to me as prev... See more

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Rated 5 out of 5 stars

With a south facing garden bordered on one side by tall trees, the lawn has become extremely dry in spite of being watered and subject to coarse grasses. Having a very knowledgeable expert in David Gl... See more

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Rated 5 out of 5 stars

We have had David and Christopher (from the North West, Manchester branch) do a lawn repair on our grass. Our lawn had large bare patches due to having a dog. I was initially skeptical a lawn repair w... See more

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Rated 5 out of 5 stars

The lawn is obviously not looking its best at the moment through this long dry spell but is still looking a whole lot better than my neighbours who dont use GT but treat themselves.Just had Nutragree... See more

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Rated 5 out of 5 stars

David Gleeson from Greenthumb(Durham) came yesterday to apply the summer long treatment to my 2 lawns. Even in this summer of recurring heatwaves my lawns look remarkably good and often draw complim... See more

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Rated 5 out of 5 stars

Darrin called this afternoon to give our lawn it's Summer Long fertiliser treatment. He also recommended NutraBooster treatment as the lawn was looking a bit tiref and patchy. Only three hours after t... See more

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Rated 5 out of 5 stars

I had a very efficient and knowledgeable guy (David Gleeson) who gave loads of good advice. He applied the requested treatments and I've seen immediate results. Green Thumb will continue getting my cu... See more

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Rated 5 out of 5 stars

As a customer of GreenThumb for many years I have been very satisfied with the service provided. More recently I have been concerned about the density of the granules applied and the subsequent thi... See more

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Rated 5 out of 5 stars

Your lawn specialist David gleeson was very helpful and gave me lots of advice about how to look after my lawn and what to do at certain times of the year he also explained to me about some of the tre... See more

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Rated 5 out of 5 stars

David (Gleeson) came out to give us a quote for both lawn care and hard surfaces and was so friendly and informative. Really knows what he is talking about and gave us great advice. After the first... See more

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Rated 5 out of 5 stars

Lydia from Green Thumb has been excellent. She always comes and explains what’s going on before she begins. Lydia is very thorough and does a fantastic job every time. We are very happy with the resul... See more

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Rated 5 out of 5 stars
Verified

I want to extend my thanks to Simon and Sam from Croydon GreenThumb for their incredible work on my lawn this summer. Their expertise, particularly Simon's deep knowledge of lawn care, truly surpassed... See more

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Rated 5 out of 5 stars

David Gleeson came out and assessed my lawn and provided me with detailed explanation of everything GreenThumb can provide to restore my lawn back to a healthy state. He recommended the standard packa... See more

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Rated 5 out of 5 stars

We had our lawn treated by Glyn from the sheffield branch in July. We had the summer long oasis treatment. Glyn was very informative & did a great job. Our lawn is finally starting to improve after us... See more

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Rated 5 out of 5 stars

Following a very disappointing visit earlier in the year (May - Summer Ready), DAVID GLEESON was kind enough to re-visit the lawns and applied treatment (free of charge) in effort to correct the e... See more

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Rated 5 out of 5 stars

We have used Green Thumb for several years now and find Dan of the Gravesend Branch particularly knowledgeable and helpful and his advice invaluable. We are happy with the way our lawn has improved... See more

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Rated 5 out of 5 stars

Craig Howard from the Cheltenham Branch is our Green Thumb guy. He is fantastic & explains everything in detail of what he recommends & what he is doing. So pleased we found him :)

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Rated 5 out of 5 stars

David Gleeson came to do an inspection and diagnose the problem I was having with my lawn, he said it was burnt in patches and testing the soil stated it was also very dry in places inspite of me havi... See more

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Rated 5 out of 5 stars

Dan from Croydon did a great job on our lawn. For the first time back since we took a break, he followed all of our instructions and we look forward to seeing him next time.

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Rated 5 out of 5 stars

The two operatives , Andy and Gary, were excellent! professional, knowledgeable, hard working and clean and tidy. I pleasure to have in our garden!

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Rated 5 out of 5 stars

Excellence personified from Rob Spocchia at Green Thumb Gravesend. Highly recommended without reservation. Rob has been coming to manage my large lawn for many years now. It is a tribute to him and... See more

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Rated 5 out of 5 stars

My lawn has deteriorated dramatically this summer - a combination of lack of rain, regular watering (going on holiday during one of the hot spells did not help) and my ignorance as to the importance... See more

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Rated 5 out of 5 stars

Aeration and scarification carried out on 19 September 2025 by operatives David Gleeson and Adam Gordon. They were very knowledgeable and the job was done to a high standard. Advice was also given on... See more

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Rated 5 out of 5 stars

My lawns were treated with care and the three gentlemen were very polite and conscientious in what they did. Their names were Chris,Mark and Callium, from the Stafford branch.

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Rated 5 out of 5 stars

Darren & David arrived on time explained exactly what they were going to do & how it would improve my lawn, proceeded with the work,in a polite professional manner,once completed and they had cleaned... See more

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Rated 5 out of 5 stars

Stephen from green thumb scarified and aerated my lawn this month. He did a very tidy job and my lawn was left looking amazing, the best I feel it has looked in a long time. Thank you Stephen.

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Rated 5 out of 5 stars

I was kept updated about times of visit @nd the name of agent. The agent, David Gleeson, was well informed and explained procure and pricing clearly.

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Rated 4 out of 5 stars

He seemed well informed but we won’t know for sure until the work is done A timetable for the next phase would be useful

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Rated 5 out of 5 stars

We were visited by David Gleeson from Greenthumb, David carried out his treatments and gave his advice for improving our lawn going forward. We have been using Greenthumb for treatments for over a ye... See more

Company replied

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Company details

  1. Lawn care service

Written by the company

GreenThumb are proud to be the UK’s largest and most recommended provider of lawn care, hard surface cleaning, and weed control services. With over 220 branches across the United Kingdom, you’re never too far from expert help. Visit our website to locate your local branch and book your free lawn analysis today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Service with a smile.

Our lawn was treated today by Glyn & Ian. We are long standing clients of GreenThumb, and over the years we have witnessed the improvements their service brings. Thick lush green grass that can withstand the rigours of two active grandchildren. Everything left clean and tidy as they left. Good job gents.

16 October 2025
Unprompted review
Rated 3 out of 5 stars

They are making a difference but ..

They are certainly making a difference to our lawn, weeds and moss are virtually gone after 2 years of treatment. The guys that do the work are great.
However the office guys are not so good.
notifications are awful.
They say we mustn't mow for 3 days before and after treatment but the often dont come in the day they state in their email.
Sometimes it's a week or more late with no further email informing us what's going on.
This makes it difficult to arrange days for the people who mow our lawns.
I've emailed greenthumb but no apology or attempt at resolution was forthcoming.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Do not use under any circumstances

Do not use this company they have been charging me for regular costly treatments and my lawn is full and I mean full of weeds! The owner came to visit after I complained although the first complaint email was actually ignored. He blamed it on everything not related to them that he could, like weather etc and refused to refund any money. He agreed that my lawn was the same as the neighbouring properties but none of them treat theirs so mine should not look the same it should look better as I have been paying them wasted money for treatments. Also a very rude man talked at me and kept interrupting when I spoke so when I tried to cut the conversation short as said I was working he said so am I! Yes it's work calling dissatisfied customers you rude man! Clearly not bothered about delivering good service just taking peoples hard earned money!

14 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Liz, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you

Rated 5 out of 5 stars

Matt is a very pleasant and hardworking…

Matt is a very pleasant and hardworking young man. He was dripping with sweat by the time he had finished, leaving everything neat and tidy.

14 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello, thank you so much for taking the time to leave us a review, we really appreciate your kind words and are delighted to hear Matt has provided you with a great service :) Thank you, Gill

Rated 5 out of 5 stars

Excellent work carried out

Excellent work carried out, hollow toning my lawn. Martin and Phil in the Glasgow branch are most helpful , very professional and did a great job.

13 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello, thank you very much for taking the time to leave Martin & Phil a great review!
We really appreciate you sharing your experience with us and are delighted to hear the team have provided you with a fantastic service :) Thank you, Gill.

Rated 5 out of 5 stars

Excellent service and team

The whole team who cover the Ashbourne area have been brilliant. The lawn after their care program which only started in April of this year, is looking fantastic. In particular my thanks go to Chris who knows his stuff.

13 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Peter, thank you very much for taking the time to leave us a review.
We are delighted to hear how your lawn is thriving since using our fabulous treatments and its great to hear Chris and the team have provided you with a superb service.
Thank you, Gill.

Rated 4 out of 5 stars

Friendly

Friendly, efficient and industrious

6 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Rhiannon, thank you so much for your kind words, we really do appreciate you taking the time to leave us a review :) Thank you, Gill

Rated 5 out of 5 stars

Glyn and Ricky from the Sheffield…

Glyn and Ricky from the Sheffield Branch did a great job in aerating and scarifying my lawns. They also sprayed nutrashield to get rid of leatherjackets. In addition they gave me advice on what to do next to look after the lawn over the next few weeks while the treatment took effect.
A hardworking and pleasant pair of men who worked really well together to do a good job. Thanks.

10 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Edward, thank you very much for taking the time to leave us a lovely review.
We are delighted to hear Glyn and Ricky have provided you with an excellent service and given you their expert advice to enhance your lawn condition :) Thank you, Gill.

Rated 5 out of 5 stars

Green thumb Darren & David

Darren & David arrived on time explained exactly what they were going to do & how it would improve my lawn, proceeded with the work,in a polite professional manner,once completed and they had cleaned up everything they explained what I needed to do,& left very good job.

10 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Derek, thank you so much for taking the time to leave us a review. It is wonderful to hear Darrin & David have provided you with a fantastic service, we will make sure your kind words are passed over to them. Thank you, Gill.

Rated 5 out of 5 stars

Our lawn continues to look good

Our continued use of green thumb services and products along with our own efforts keeps our lawn in really good condition. We regularly get complimented on our lawn.

Today we had an annual aeration and Nutri treatment ( Darrin W & David G) Timely, polite and nice blokes.

We spend a lot of time outside in the garden, so for us, using Grenthumb helps us keep the lawn looking good.

10 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Jim, thank you so much for taking the time to leave us a review.
We really appreciate you sharing your experience with us and are delighted to hear David and Darrin have provided you with a fantastic service.
Thank you, Gill

Rated 5 out of 5 stars

A very thorough scarification and…

A very thorough scarification and aeration treatment. Hopefully the lawn will now revive over the winter. Many thanks. Bryan.

9 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Bryan, thank you for taking the time to leave us a review. It's great to hear your lawn has had Aeration & Scarification completed, I'm sure you will see a huge improvement in its appearance in the Spring!
Many Thanks, Gill

Rated 5 out of 5 stars

Great service from the local team…

The local team headed by Lee and supported by Janet have attended throughout the year and helped my grass survive the summer
I currently have an outbreak of Fusarium fungus and Lee is going through the procedure to clear the problem
I call them by text or e mail and they respond immediately and visit on same day
That’s what I call service beyond the norm in today’s world
Thanks
Mike Kidd

9 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Mike, thank you so much for taking the time to leave Lee and Janet a lovely review! It's great to hear the team are providing you with a fantastic service to enhance your lawn condition for you to enjoy :) Thank you, Gill.

Rated 5 out of 5 stars

Going above and beyond

Mark and Rich visited me from the Guildford branch. They helped me investigate a fox hole and went above and beyond in reseeding the area that had been disturbed and a couple of other small areas once they had finished scarifying. They were both really courteous and helpful.

18 September 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Jo, thank you very much for taking the time to leave Mark and Rich a great review!
We really appreciate you sharing your experience with us and are delighted to hear the team have provided you with a fantastic service :) Thank you, Gill.

Rated 5 out of 5 stars

David came today to sort out my lawn.I…

David came today to sort out my lawn.I was pleased to see him because I knew he would sort out the problem.I have always had a gorgeous lawn but during the summer it got scorched,David did a light scarification and reseeded the bare patches and applied a top dressing. He's a good worker and very engaging,I look forward to having my lovely lawn back again in the Spring. Thank you once again

3 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Margaret, thank you very much for taking the time to leave us a lovely review. We are delighted to hear David has provided you with an excellent service and given you his expert advice to enhance your lawn condition, a lush, green lawn is what we strive for :) Thank you, Gill.

Rated 5 out of 5 stars

Thank you, Green Thumb

Matthew Smith, Solihull, has worked very efficiently treating our lawn for us over the past 5 years. He is courteous and knowledgeable and always happy to give us extra advice.

2 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Elizabeth, thank you very much for taking the time to leave Matthew a lovely review. We are so pleased he has provided you with a great service! Thank you, Gill.

Rated 1 out of 5 stars

BUYER BEWARE WHEN YOU CANCEL - AWFUL EXPERIENCE

Would have rated 5 star as treatments were good. Unfortunately, my Mum passed away and I'm struggling to cancel her direct debits as they are asking to see the Will. Have no idea why as it's a private document but for the grief they are causing and can't produce their T&C's where it says they need to see the Will. I give a 1 star (the person doesn't even need to have passed to show have a Will so it's total rubbish). UPDATE. I wrote to Head of Operations and informed them Of my complaint and they apologized and said this is not a requirement and are going to speak with those concerned and re-train people . No one called me back until I complained to head of operations . Absolutely awful when I’m dealing with my Mum’s death

3 October 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you

Rated 5 out of 5 stars

Hard surface treatment

Just had the first treatment for the hard surfaces in the Extended Care Service. This is the greatest thing since sliced bread. All the irritating weeds popping up between the paving and in the cracks are all blitzed. This will save countless hours of killing weeds. Highly recommended.

9 September 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Bert, thank you so much for taking the time to leave us a review! We are delighted to hear you are happy with the results of your Hard Surface Cleaner and Weed Control, thank you very much for your positive feedback :)
Thank you, Gill

Rated 4 out of 5 stars

He seemed well informed but we won’t…

He seemed well informed but we won’t know for sure until the work is done
A timetable for the next phase would be useful

26 September 2025
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Eric, thank you very much for taking the time to leave us a review.
Our treatment schedule is on our website, however please do ask your local team for further confirmation regarding your lawn care programme.
Thank you so much for your feedback and we look forward to hearing about your lawns progress :)
Thank you, Gill

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