Kicksta Reviews 624

Reply from Kicksta

2 Dec 2025

Hi Edouard,

We’re sorry to see this review, especially since it doesn’t reflect how our service works or the conversations we had with you.

Kicksta does not use fake followers, bots, or artificial boosts. We only work with real Instagram users through either Targeted Organic Growth or our Growth Pods Network, depending on the option the customer chooses. The results you receive are always based on your selected method and settings.

In your case, the Growth Pods feature — the only feature that includes a guaranteed follower range — was turned off during your subscription. When that happens, the service switches to fully organic targeting, where results naturally vary based on engagement from real users and cannot be guaranteed. Our team explained this clearly and offered to help re-optimize your targeting.

If you’d like us to review your targeting settings again or discuss this further, we’re here to help and happy to continue the conversation directly.

Best,
The Kicksta Team

Reply from Kicksta

28 Nov 2025

Hi Steven,

Thank you for taking the time to share your experience. We're sorry that things didn’t unfold the way you expected, and we understand why this situation has been frustrating for you.

We do want to clarify one important point from your review: no manual targeting or actions were ever set on your account. When you signed up, you were automatically placed into a default growth pod. This is the same safe starter pod that all new accounts enter before custom targeting is added. That’s why you saw a handful of followers come in even though you hadn’t configured anything yourself. It wasn’t unauthorized activity, and nothing risky or unsafe was done on your behalf.

Regarding the visibility of how Kicksta works, the engagement method is listed on our pricing page and plan comparison before checkout. That said, if it wasn’t as clear to you in that moment, we genuinely appreciate the feedback and we are already reviewing how we present this information so it’s easier for every new customer to understand up front.

As for your cancellation, yearly plans do require a manual review from billing, which is why support directed the request there. We agree that the wait time was longer than it should have been, and we’re working on tightening that process. Even though yearly plans fall under a non-refundable policy by our terms of service, our team still offered a 50 percent refund plus credits as an exception in hopes of meeting you halfway.

We’re sorry that the resolution we offered didn’t feel fair to you, and we respect the direction you ultimately chose to take.

While we stand by our decision, we truly wish the experience had been clearer and smoother from the beginning. If you ever decide to give Kicksta another try, we’ll be here to walk you through everything step by step before any commitment.

Best,
The Kicksta Team

Reply from Kicksta

13 Nov 2025

Hi Lucie,

We’re sorry to hear how disappointed you’ve felt, and we genuinely appreciate you taking the time to share your experience. After reviewing your account performance over the past month, we can confirm that the system completed over 12,000 interactions in the last 30 days, which shows that the Kicksta system has been running at full capacity on your behalf. We’d be more than happy to send you a full export of all followed and unfollowed users to your preferred email address.

When results don’t reflect that level of activity, it typically means the selected targets aren’t aligned with the audience most likely to follow back. That’s why our team offered to connect you with a Targeting Specialist to review your targets, refine your settings, and help improve the consistency and quality of your growth.

We’d really like the opportunity to help you get better traction. Please get back in touch with our support team so we can revisit your targeting together and make sure everything is fully optimized for the best possible results.

Best,
The Kicksta Team

Reply from Kicksta

27 Oct 2025

Hi Christina,

We’re sorry to hear about your frustration. After reviewing your account, we can confirm that your Kicksta subscription was canceled immediately upon your request, well before the trial expired, and within 12 hours of your initial request. You also received both in-chat and email confirmations of the cancellation the same day you messaged us.

It seems there may have been some confusion since several duplicate requests were submitted across different channels, but we consolidated them to make sure your cancellation was processed correctly and without any further charges.

We completely understand how important clear communication is, and we appreciate you bringing this up so we can continue improving our response times during high-volume periods.

Best,
The Kicksta Team

Reply from Kicksta

22 Oct 2025

Hi Kevin,

Thanks for taking the time to share your experience. We’re genuinely sorry to hear that things didn’t end on a positive note.

After reviewing your account, we noticed that the period you mentioned with “no interactions” actually coincided with the unfollow phase of your growth cycle. During this stage, Kicksta focuses on removing previously followed accounts, in your case nearly 1,000 users, to maintain a healthy following ratio. While this phase doesn’t include new follow actions, the system was still actively managing your account in the background.

Additionally, we identified that your targets needed to be updated to ensure the system has enough relevant users to interact with once the unfollow cycle finishes. Our customer support agent reached out to you about this at the time to help refresh those targets and get growth running smoothly again.

We completely understand how this could’ve been confusing, and we appreciate your feedback. If you’d like, we can walk you through your full account history to show exactly how activity progressed and how we can fine-tune things moving forward.

Best,
The Kicksta Team

Reply from Kicksta

22 Oct 2025

Hi Daniel,

Thanks for sharing your feedback. We’re sorry to hear the experience didn’t meet your expectations.

After reviewing your case, we confirmed that your account was escalated to our development team and monitored closely after you mentioned follower removals. The drops you noticed were most likely caused by Instagram's newest policies of automatically flagging and removing certain users from their platform, which unfortunately impacted visible results.

We also offered to continue delivery until the end of your billing cycle and made sure your account was prioritized for quality improvements before cancellation. While we completely respect your decision to stop the campaign early, we want to emphasize that your concerns were taken seriously and investigated by both our support and development teams.

Wish you the best moving forward.

Kindly,
The Kicksta Team

Reply from Kicksta

8 Oct 2025

Hi Veronica,

First, thank you for being our client over the past couple of months. We genuinely understand why you’re upset, and we’re truly sorry for how everything unfolded. Your account’s suspension was a serious situation, and looking back, we should have provided clearer, more hands-on guidance to help you navigate Instagram’s appeal process. That’s on us, and we take full responsibility for it.

We’ve fully refunded your last charge, and we’re using your experience internally to improve how we communicate risks and support users if Instagram flags their accounts.

While Kicksta is built to operate within Instagram’s guidelines, the reality is that Instagram’s algorithms can still flag or temporarily disable accounts that use any third-party tools. During the recent wave of verification checks, many users reported difficulties completing Instagram’s required steps, which unfortunately led to permanent suspensions in some cases. We know this doesn’t make the outcome any easier, and we’re truly sorry we couldn’t do more for you at the time.

If there’s anything else we can do to support you, please don’t hesitate to reach out.

Best,
The Kicksta Team

Reply from Kicksta

15 Sept 2025

Hi Emilio,

We’re sorry to hear about the trouble you’ve had trying to cancel your trial and we absolutely want to fix this for you. Please email support@kicksta.co with the email address you used to sign up so we can locate your account, confirm that the trial is canceled, and make sure no charges are made.

We aim for quick, simple cancellations and will also review what happened here to prevent delays like this in the future.

Best,
The Kicksta Team

Reply from Kicksta

15 Sept 2025

Hi Nikki,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about this and want you to know we’ll do everything we can to help you get to the bottom of it.

Recently, Instagram introduced stricter security measures that have unexpectedly locked or even permanently removed many accounts worldwide (including those not using any growth services). These changes have triggered extra identity checks and sudden bans, which match the pauses and verifications you described.

Kicksta’s automation is designed to be safe and does not have the ability to suspend or delete Instagram accounts. We’ve operated successfully for many years, and we simply couldn’t do so if our service posed that kind of risk.

Please reach out to support@kicksta.co with your ticket number or screenshots so we can review your billing and assist you with any recovery options Instagram may offer.

We’re very sorry for what you’re going through and are here to support you in every way we can.

Best,
The Kicksta Team

Reply from Kicksta

15 Sept 2025

Hi Deb,

We’re truly sorry to hear about the loss of your Instagram account and completely understand how upsetting this is. We’d like to share some context that may help clarify what happened.

Recently, Instagram carried out a global security sweep that unexpectedly logged out and, in some cases, permanently removed a number of long-standing accounts. This affected many users worldwide, including people who weren’t using any growth services. We can assure you that this was not triggered by anything unique to Kicksta and our automation.

We know that doesn’t make the outcome any less painful, and we’re committed to working with you. Please reach out to support@kicksta.co with your ticket number so we can review your case in detail and look for any available remedies, including options on your billing.

Again, we’re very sorry this happened and want to help however we can.

Best,
The Kicksta Team

Reply from Kicksta

12 Sept 2025

Hi Peter,

We’re sorry for the stress this situation has caused and want to clarify what’s happening. Before we start, we'd like to point out that Kicksta never stores or sees your password—all connections are encrypted and automated. No one on our team can manually log into your account.

What you’re experiencing matches a recent Instagram security sweep that’s been affecting many users globally. Instagram has been logging people out and requesting new verification as part of a platform-wide cleanup of fake or suspicious profiles. This is unrelated to Kicksta’s automation. We've been working on your account for quite some time, and these issues started occurring just now.

The Cancel Subscription and Live Chat options are still active in every account. If you don’t see them, please try clearing your browser cache or using a different device. You can also change your proxy location anytime in Settings → Proxy to help with re-connection. There are 60 locations you can pick from, including the US.

To regain access quickly, we recommend using Instagram’s “Forgot Password” link or the Help Center form (“My account was deactivated”) for a manual review. Our support team is ready to guide you through these steps if needed.

Best,
The Kicksta Team

Reply from Kicksta

8 Sept 2025

Hi Lynn,

We’re very sorry to hear that your account has been deactivated. We completely understand how upsetting this must feel after all the time and effort you’ve invested.

To clarify, our platform does not send fake followers. We rely only on organic interactions such as follows, unfollows, likes, and story views, always working within Instagram’s limits.

Recently, Instagram rolled out an update to its algorithm that has impacted a small number of users. While we’ve already adapted our system and no further issues have been reported since, some accounts were unfortunately flagged or suspended despite not intentionally breaking any rules. Ultimately, suspension decisions rest entirely with Instagram, and we don’t have the ability to overturn them.

Our support team has been in touch, and we’ll do our best to guide you through Instagram’s appeal process.

Best,
The Kicksta Team

Reply from Kicksta

4 Sept 2025

Hey Nico,

Thanks for taking the time to share your feedback with us.

After reviewing your case, we found that the Instagram account you connected was created less than a month ago and had very limited prior activity. Our system is designed to adapt to each account’s trust score, but in this instance, the activity pushed the limits of what Instagram considered normal for your profile at that time. As a result, Instagram issued the notification you saw.

It’s important to note that these notifications can happen even without using any growth tools. For example, if you follow too many accounts manually in a short period, Instagram may show the same message. It’s more of a precautionary reminder from Instagram’s algorithm than a strict violation or permanent flag.

Regarding your trial cancellation, our team processed your request within an hour of receiving your first message. There was really no need to cancel your credit card, but we understand the concern.

We appreciate you giving our service a try and wish you the best moving forward.

Best,
The Kicksta Team

Reply from Kicksta

20 Aug 2025

Hey Roy,

Thanks for taking the time to share your feedback.

We’ve double-checked, and you’re free to turn the feature back on. From the screenshots you provided to our support and the feedback we got from our developers, the feature worked exactly as designed. For example, @playthenoise (which followed you back) had its most recent post in December 2023, with the two before that in April 2020. The system liked those posts because they’re the most recent available. The same rule applied to every other follow-back you received.

At the moment, the feature can’t exclude certain timeframes or work selectively. It always engages with the latest posts available.

Our support team did their best to assist, but without input from our dev team, they can’t make changes or give advice regarding technical limitations like this.

We’re glad to hear you’re enjoying the service overall, and we’d appreciate any additional feedback you might have.

Best,
The Kicksta Team

Reply from Kicksta

14 Aug 2025

Hi Rachel,

We’re sorry to hear you were unhappy with your experience. After reviewing your account activity in detail, we found no evidence that our service removed followers or damaged your account. The drop you experienced appears to be related to the removal of inauthentic followers by Instagram — a process that is outside our control and unrelated to the targeting work we perform.

Kicksta works exclusively with real, organic engagement methods, and results will always vary depending on factors such as targeting, content quality, account history, and overall audience behavior. We are transparent about this in our Terms of Service, which you agreed to when subscribing.

We understand you’ve chosen to discontinue, and your subscription has already been cancelled with all activity stopped. While we regret that we couldn’t meet your expectations, our team provided multiple responses, offers to adjust targeting, and solutions such as account pausing or subscription extension.

Best,
The Kicksta Team

Reply from Kicksta

1 Aug 2025

Hi Hannah,

Thanks for your feedback, although we’d like to clarify a few details for accuracy.

You activated your free trial and reached out less than an hour later, sending multiple identical messages requesting cancellation. Our team responded within 30 minutes, explaining that no charges had been made and that you were still within your free trial. We also apologized for the brief delay and offered you a 50% discount after the trial period as a gesture of goodwill.

Your review claims we promote services we don’t offer, but that’s simply not the case. We’ve always been transparent about what’s included in the trial and how the process works — including the fact that growth typically begins after a few days.

It’s disappointing to receive a 1-star review before the service has had a chance to show results. We remain confident in the value we provide and in how we communicate it.

Wishing you the best moving forward.

Kindly,
Kicksta Team