Matthew James Removals and Storage Limited Reviews 950

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its professionalism and efficiency. Many reviewers specifically commend the staff for being helpful, friendly, and polite, noting that nothing seemed too much trouble for them. Consumers also appreciate the company's ethical standards. The delivery service receives high marks, with reviewers emphasizing its speed and reliability. People found the teams to be courteous, considerate, and quick, making the moving process less stressful. While the location is viewed with mixed sentiment, the overall consensus remains positive, with many customers expressing satisfaction with the company's performance.

Based on these reviews

Rated 5 out of 5 stars
Invited

From start to finish my experience went smoothly. There wasn't a moment where I felt nervous about the process. Extremely helpful shipment manager called David was always available to answers any ques... See more

Rated 5 out of 5 stars
Invited

Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more

Rated 5 out of 5 stars
Invited

We have used MJR twice to move from Italy to the UK. Both times they were excellent. This time in particular the crew led by Adrian was superb. Very careful during the packing and loading/unloading. T... See more

Rated 5 out of 5 stars
Invited

From the start of making enquiries as to transporting our daughters goods to Spain until the goods were saftely delivered we recieved excellent advice and service from Matthew James removals. They mad... See more

Rated 5 out of 5 stars
Invited

Service was 1st class from the moment of making contact with Matthew James. The whole move was managed very professionally and made an easy experience. A special mention goes to Marius and Cristian w... See more

Rated 5 out of 5 stars

Can’t fault this company. They moved me at very short notice, team worked exceptionally hard and well together. They were friendly, helpful and efficient. Very satisfied customer

Rated 5 out of 5 stars

A great company to manage us through the stressful process of moving home - our first in 40 years but not for Max who helped us through the planning and changes to the scheduling which came along at s... See more

Rated 5 out of 5 stars
Invited

Good attention to the details, always ready to find solutions to my questions , good service until the the end of the delivery of goods. A very big thanks to all of the staff involved during my move.... See more

Rated 5 out of 5 stars
Invited

If your looking for an amazing team of people to move you look no further. Excellent service from start to finish where nothing is too much trouble. Our movers were so kind & thoughtful, a mirror that... See more

Rated 5 out of 5 stars
Invited

Excellent service, very friendly and professional. The team from Matthew James Removals made our house move a less stressful day. Highly recommended

Rated 5 out of 5 stars
Invited

The team were polite and efficient. They arrived on time and no request was too much trouble. Our furniture and other items arrived intact with only a few very minor damages, impressive considerin... See more

Rated 5 out of 5 stars

Andy and Ben packed and picked up our goods from our house in Spain to take them to the UK. The whole experience from first quote, through virtual survey, final quote to pick up was stress free. An... See more

Company replied

Rated 5 out of 5 stars

Mathew James Removals moved a lot of my household goods from the UK to France recently. The office staff were very knowledgeable about the customs rules, and asked for the appropriate documentati... See more

Company replied

Rated 5 out of 5 stars
Invited

Better than ever! I have used Matthew James on several occasions both in UK and Spain. On this occasion, the service was better than ever. The quotation was accurate and speedy, I was kept fully info... See more

Rated 5 out of 5 stars

What a great move to spain Can't recommend Matthew James enough From our removal manager Max ,Grace & Jill so helpful with paperwork customs etc Andy & Roger who delivered our shipment so s... See more

Company replied

Rated 5 out of 5 stars

Matthew James moved my belongings from UK to Spain. They made the whole process stress-free from quoting, to packing, and then delivery. A special mention to Andy, the driver, who was brilliant, kee... See more

Company replied

Rated 5 out of 5 stars
Invited

The entire Matthew James transaction was great. The quotation process and virtual survey went very well. Andy and his colleague, who picked up our goods, were friendly, polite and efficient. Bessie ke... See more

Company replied

Rated 5 out of 5 stars
Invited

The service provided was 5 star from beginning to end. The administrative side of my international move was managed with calm and precision so that everything was in place in good time. All personnel... See more

Company replied

Rated 5 out of 5 stars
Invited

Removal Belgium to UK. 1 person and house contents. Sounds easy but it took me a year to sort house contents ready to move. Another removal company in UK suggested MJR as Belgian companies were not en... See more

Rated 5 out of 5 stars
Invited

Absolutely incredible! Super super friendly and helpful - with Steve and Martin going above and beyond. A credit to the company. Nothing was too much trouble and the way the boxes were labelled, packe... See more

Company replied

Rated 5 out of 5 stars

I can honestly say the least stressful thing about moving was Matthew James. They were absolutely first class from start to finish. They were quick to respond to my initial enquiry & their surveyor ca... See more

Company replied

Rated 5 out of 5 stars

We used Mathew James for our move to Spain. Absolutely fantastic from all the team in the offices, especially Grace 🙏 , to Andy the driver who was absolutely fantastic, his communication was spot on... See more

Company replied

Rated 5 out of 5 stars
Invited

I was so impressed with this company! I had no idea what to expect when we moved our belongings to Spain. We had the bronze level option (as we did not have any furniture as such) but I needn't have w... See more

Company replied

Rated 5 out of 5 stars

Owen, Brandon and Ben from Matthew James removals came to deliver my Super King divan and Mattress. I live in a 2nd floor apartment up a very awkward staircase. They were so respectful, nothing was to... See more

Company replied

Rated 5 out of 5 stars

We have just moved back to the UK after 11 years living in France. What could have been a painful experience actually became almost enjoyable thanks to everyone at Matthew James. The four guys who col... See more

Company replied

Rated 5 out of 5 stars

I recently moved from Barcelona, Spain to two addresses in England (London and Essex) and Matthew James were great. Not only did they offer a very fair price compared to other companies that I contact... See more

Company replied

Rated 5 out of 5 stars

I had no experience with international removals so I was nervous about it all but MJG provided exceptional service from start to finish. Even though some things didn't go quite to plan due to things o... See more

Rated 5 out of 5 stars
Invited

From start to finish, our experience with Matthew James was almost faultless. Everything was done with professionalism, speed and friendliness. And on the actual day of our home being emptied, for... See more

Company replied

Rated 5 out of 5 stars

Matthew James were a pleasure to work with. Very professional and dedicated to making the move as smooth as possible for us. They took great care of our belongings and i would definitely recommend to... See more

Rated 5 out of 5 stars
Invited

The removal team where very courteous and considerate, quick and helpful. We could not thank them more for the job they did on the day, they even aided a cooker out the house that was not going with... See more

Company replied

Rated 5 out of 5 stars

A very smooth experience from beginning to finish with the packaging and transit of some precious belongings to Italy. Communication was very good especially when my boxes were delivered with timings... See more

Company replied

Rated 5 out of 5 stars
Invited

My whole experience with MJR was amazing. Things were a little complicated and so their expertise was very welcome. They were competent, empathetic, and professional. A special shout out to Andy an... See more

Company replied

Rated 5 out of 5 stars

Overall end to end service, starting with initial survey (impressed by MJ's use of technology to accurately assess the job, but also acknowledging Marcus' high level of competency and indust... See more

Company replied

Rated 5 out of 5 stars
Invited

From start to finish, the service was impeccable. The packers were courteous, thoughtful, and thorough. The unpackers were even more so. When I reported a piece of brass missing from a China cabinet,... See more

Company replied

Rated 5 out of 5 stars

Bye bye Liguria We cannot praise this company enough. We had the most efficient service from Max who organised our pick up with incredible speed. Adrian and Steve arrived at 8 and were gone 2.5hrs la... See more

Company replied

Rated 5 out of 5 stars

From my first contact with Raj Khaira re removal of furniture from France to Marbella and to Cork Ireland I must say that our experience with all personnel was absolutely fantastic. Raj organized... See more

Rated 5 out of 5 stars
Invited

A professional service from the first contact all the way through the process. All the staff were helpful, friendly and polite. It seemed nothing was too much trouble. Even when we cahnged dates a... See more

Company replied

Rated 5 out of 5 stars

Great communication from MJR for all dates for collection and delivery. A pleasant group of workers at both pick up and drop off.

Rated 5 out of 5 stars
Invited

A very efficient, solid, reliable service, with good communication at all stages of the process. The staff were all friendly, clear and got the job done with no fuss.

Company replied

Rated 5 out of 5 stars

Picking up from our property in the South Of France & delivering to Cornwall was a seamless experience, Special mention to the team. Paul, Chris, Jill in accounts, Bessie for the onward to Cornwall an... See more

Rated 5 out of 5 stars
Invited

Everything was perfect . The crew who collected our goods were brilliant and so helpful and the same with the crew who dropped our things off in Portugal. Couldn’t be happier

Rated 5 out of 5 stars
Invited

Can’t thank the whole Matthew James team enough, from everyone in the office who kept us up to date on what was going on, to Tony & Stefan who packed us up and to Adrian, Owen & Jess who delivered an... See more

Rated 5 out of 5 stars

The service from start to completion for relocation abroad was impeccable and thorough. The customer care was excellent, the removal teams in the UK and the team in Europe (Nicolai) did a fantastic j... See more

Rated 5 out of 5 stars

Good communication, very flexible as we had a complicated overseas move and were not able to confirm until the last minute. Packing was done very professionally and all arrived intact.

Rated 4 out of 5 stars

Very professional service from Matthew James. Prompt response to initial enquiry. Good survey and explanation of service. Removal guys very helpful and competent. My only point would be a lack of c... See more

Company replied

Rated 5 out of 5 stars

Moving household items to France and Spain was a breeze with Matthew James. The packing was efficient and was perfect on arrival in both destinations. The time from packing and delivery was incredible... See more

Rated 5 out of 5 stars

We would like to pass along our thanks to your crew who completed our collection on Friday. Jamie and Stuart were very professional and helpful, their hard work and dedication certainly made our... See more

Company replied

Rated 5 out of 5 stars

Superb service. Having been involved in high-end logistics and shipping in the past, I have nothing but praise for the staff at Matthew James - professional, reliable, efficient, careful and good-humo... See more

Rated 5 out of 5 stars

We were very impressed with the service from the start with the video survey to the completed delivery. Communication was great and when I had occasion to phone, the staff were friendly and polite.... See more

We perform checks on reviews


Company details

  1. #8 of 43 best companies in Removals company
  2. #7 of 39 best companies in Logistics service
  3. #8 of 41 best companies in Removals Service
  4. #3 of 11 best companies in Piano moving service
  5. #1 of 18 best companies in Shipping service
  6. #12 of 54 best companies in Storage facility

Written by the company

Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.


Contact info

4.9

Excellent

TrustScore 5 out of 5

950 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month


Rated 4 out of 5 stars

Excellent experience with MJR

Excellent experience with MJR — from packing in London and long-term storage to international relocation. Andy was fantastic during delivery to a challenging city centre location in Denmark. Professional, friendly, and efficient — truly top-notch service. I would definitely use MJR again.

1 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Friendly and professional

Russel and his team were friendly and professional, and helpful at both ends. I know that there had been difficulties with staffing at the Spanish end, so I can’t be too critical, but it would have helped our levels of stress if we’d been more accurately informed of the collection date.
Thank you for a good experience.

9 October 2025
Rated 5 out of 5 stars
Invited

Matthew James Removals Top Team

From start to finish my experience went smoothly. There wasn't a moment where I felt nervous about the process. Extremely helpful shipment manager called David was always available to answers any questions. Everything was made very clear and Bessie also helped me feel comfortable every step of the way. I couldn't of asked for more. The removal team worked fast and efficiently on pick up and drop off. If you're ever thinking of moving countries I give these guys a ring amazing service and worth every penny. A huge thank you to the team.

18 September 2025
Rated 5 out of 5 stars
Invited

Excellent service

Excellent service, very friendly and professional. The team from Matthew James Removals made our house move a less stressful day.
Highly recommended

6 October 2025
Rated 5 out of 5 stars
Invited

First class service experience

Service was 1st class from the moment of making contact with Matthew James. The whole move was managed very professionally and made an easy experience.
A special mention goes to Marius and Cristian who delivered our furniture in Switzerland. They were outstanding!

1 October 2025
Rated 5 out of 5 stars

Can’t fault this company

Can’t fault this company. They moved me at very short notice, team worked exceptionally hard and well together. They were friendly, helpful and efficient. Very satisfied customer

18 September 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Total Professionals

We have used MJR twice to move from Italy to the UK. Both times they were excellent. This time in particular the crew led by Adrian was superb. Very careful during the packing and loading/unloading. Totally professional throughout.

6 October 2025
Rated 5 out of 5 stars
Invited

Perfect Service

Can’t thank the whole Matthew James team enough, from everyone in the office who kept us up to date on what was going on, to Tony & Stefan who packed us up and to Adrian, Owen & Jess who delivered and unpacked us all in the 32 degree heat, they were all fantastic and would recommend them to anyone.

16 September 2025
Rated 5 out of 5 stars
Invited

From the start of making enquiries as…

From the start of making enquiries as to transporting our daughters goods to Spain until the goods were saftely delivered we recieved excellent advice and service from Matthew James removals. They made the paperwork and legalities easy. The pick up people were professional and friendly. All the boxes were delivered on time and with no breakages. Nothing was too much trouble and all our enquiries were answered quickly.

10 September 2025
Rated 5 out of 5 stars
Invited

Excellent service to Almeria

Excellent service to Almeria

The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4 bed house, kitchen, study, family room and living room in mere hours...

The arrival an unloading was superb too.

Communication throughout top notch.

I can't rate the team highly enough.

12 September 2025
Rated 5 out of 5 stars

A great company to manage us through…

A great company to manage us through the stressful process of moving home - our first in 40 years but not for Max who helped us through the planning and changes to the scheduling which came along at short notice. Steve was with us the day before the move to calmly and speedily pack all of our precious and fragile items ready for move day. He was both professional and sociable giving advice on the less fragile items which we had chosen to pack ourselves. On move day Steve was joined by Tony B and Ricky who were obviously a team who had worked together before. Furniture, white goods and electricals were all carefully loaded onto the van with plenty of wrapping material and soon delivered the 50+ miles to our new home. It has taken us 6 weeks to unpack and organise most of our goods but thanks to the organising and packing which the team put in, we have been able to feel in control as we unpacked and nothing has been broken. Great work lads!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent international removal comopany

We were very impressed with the service from the start with the video survey to the completed delivery. Communication was great and when I had occasion to phone, the staff were friendly and polite. Nothing was broken, the guys at both ends were hard-working, thorough, helpful and professional.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Moving to France and Spain…

Moving household items to France and Spain was a breeze with Matthew James. The packing was efficient and was perfect on arrival in both destinations. The time from packing and delivery was incredible, 10 days to Spain. The delivery driver was in regular contact and make the special effort to arrive extra early in order that I could be on time for a work appointment. Thank you. Would definitely recommend.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service highly recommend

Matthew James were a pleasure to work with. Very professional and dedicated to making the move as smooth as possible for us. They took great care of our belongings and i would definitely recommend to others.

1 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look