From start to finish my experience went smoothly. There wasn't a moment where I felt nervous about the process. Extremely helpful shipment manager called David was always available to answers any ques... See more
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Review summary
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Company details
- #8 of 43 best companies in Removals company
- #7 of 39 best companies in Logistics service
- #8 of 41 best companies in Removals Service
- #3 of 11 best companies in Piano moving service
- #1 of 18 best companies in Shipping service
- #12 of 54 best companies in Storage facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Unit 10 Masthead, Capstan Court, Crossways Business Park, DA2 6QG, DARTFORD, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
Replied to 50% of negative reviews
Typically replies within 1 month
Excellent experience with MJR
Excellent experience with MJR — from packing in London and long-term storage to international relocation. Andy was fantastic during delivery to a challenging city centre location in Denmark. Professional, friendly, and efficient — truly top-notch service. I would definitely use MJR again.
Friendly and professional
Russel and his team were friendly and professional, and helpful at both ends. I know that there had been difficulties with staffing at the Spanish end, so I can’t be too critical, but it would have helped our levels of stress if we’d been more accurately informed of the collection date.
Thank you for a good experience.
Highly recommended
The professionalism and friendly disposition of your employees who worked both effectively and efficiently.
From start to finish the service was…
From start to finish the service was exceptional
Matthew James Removals Top Team
From start to finish my experience went smoothly. There wasn't a moment where I felt nervous about the process. Extremely helpful shipment manager called David was always available to answers any questions. Everything was made very clear and Bessie also helped me feel comfortable every step of the way. I couldn't of asked for more. The removal team worked fast and efficiently on pick up and drop off. If you're ever thinking of moving countries I give these guys a ring amazing service and worth every penny. A huge thank you to the team.
Highly recommend
Excellent service
Excellent service, very friendly and professional. The team from Matthew James Removals made our house move a less stressful day.
Highly recommended
First class service experience
Service was 1st class from the moment of making contact with Matthew James. The whole move was managed very professionally and made an easy experience.
A special mention goes to Marius and Cristian who delivered our furniture in Switzerland. They were outstanding!
Can’t fault this company
Can’t fault this company. They moved me at very short notice, team worked exceptionally hard and well together. They were friendly, helpful and efficient. Very satisfied customer
Total Professionals
We have used MJR twice to move from Italy to the UK. Both times they were excellent. This time in particular the crew led by Adrian was superb. Very careful during the packing and loading/unloading. Totally professional throughout.
Good attention to the details
Good attention to the details, always ready to find solutions to my questions , good service until the the end of the delivery of goods. A very big thanks to all of the staff involved during my move.
Perfect Service
Can’t thank the whole Matthew James team enough, from everyone in the office who kept us up to date on what was going on, to Tony & Stefan who packed us up and to Adrian, Owen & Jess who delivered and unpacked us all in the 32 degree heat, they were all fantastic and would recommend them to anyone.
From the start of making enquiries as…
From the start of making enquiries as to transporting our daughters goods to Spain until the goods were saftely delivered we recieved excellent advice and service from Matthew James removals. They made the paperwork and legalities easy. The pick up people were professional and friendly. All the boxes were delivered on time and with no breakages. Nothing was too much trouble and all our enquiries were answered quickly.
Excellent service to Almeria
Excellent service to Almeria
The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4 bed house, kitchen, study, family room and living room in mere hours...
The arrival an unloading was superb too.
Communication throughout top notch.
I can't rate the team highly enough.
An excellent experience
An excellent, highly professional service from very competent and friendly personnel.
Thanks to Ben, Max and Scott for an impeccable work!
A great company to manage us through…
A great company to manage us through the stressful process of moving home - our first in 40 years but not for Max who helped us through the planning and changes to the scheduling which came along at short notice. Steve was with us the day before the move to calmly and speedily pack all of our precious and fragile items ready for move day. He was both professional and sociable giving advice on the less fragile items which we had chosen to pack ourselves. On move day Steve was joined by Tony B and Ricky who were obviously a team who had worked together before. Furniture, white goods and electricals were all carefully loaded onto the van with plenty of wrapping material and soon delivered the 50+ miles to our new home. It has taken us 6 weeks to unpack and organise most of our goods but thanks to the organising and packing which the team put in, we have been able to feel in control as we unpacked and nothing has been broken. Great work lads!
Excellent international removal comopany
We were very impressed with the service from the start with the video survey to the completed delivery. Communication was great and when I had occasion to phone, the staff were friendly and polite. Nothing was broken, the guys at both ends were hard-working, thorough, helpful and professional.
Moving to France and Spain…
Moving household items to France and Spain was a breeze with Matthew James. The packing was efficient and was perfect on arrival in both destinations. The time from packing and delivery was incredible, 10 days to Spain. The delivery driver was in regular contact and make the special effort to arrive extra early in order that I could be on time for a work appointment. Thank you. Would definitely recommend.
Great service highly recommend
Matthew James were a pleasure to work with. Very professional and dedicated to making the move as smooth as possible for us. They took great care of our belongings and i would definitely recommend to others.
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