Newmarket Holidays Reviews 17,289

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, finding it easy and efficient. Many reviewers highlight the holidays they booked, emphasizing the well-organized and punctual nature of the tours. The staff receives frequent commendation for being helpful, knowledgeable, and friendly, enhancing the overall travel experience. Consumers also appreciate the locations visited, often describing them as beautiful and memorable. The service provided is consistently rated highly, with tour guides frequently mentioned for their expertise and dedication. Many reviewers specifically recommend booking optional trips in advance to ensure availability, and express intentions to book with the company again.

Based on these reviews

Rated 5 out of 5 stars

Just returned from a lovely holiday at Lake Como, enhanced by our wonderful tour guide Eleonora (Ellie) Cipollina. Ellie was so pleasant and helpful and went the extra mile to keep us fully informed... See more

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Rated 5 out of 5 stars

First holiday with Newmarket and dont think it will be the last. Very well organised, lovely hotel (minus the breakfast lol). Our tour leader Charlotte really made the holiday. Extremely organised ,... See more

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Rated 5 out of 5 stars

Classic Sicily, Etna & Taormina There was a lot of coach travel on this holiday, but this was to be expected as Sicily is a large island. However, our journeys were very comfortable due to the expert... See more

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Rated 5 out of 5 stars

Recently back from a fab short break booked with Newmarket Holidays. The whole booking process was excellent and we were welcomed at the airport by our enthusiastic tour guide Tony who was both helpfu... See more

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Rated 4 out of 5 stars

Just got back from Lake Como, what a beautiful place. We stayed at the Lario hotel, great base to explore from but the food was a disappointment. The highlight of our holiday was the trip on t... See more

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Rated 4 out of 5 stars

Just back from Lake Como. Hotel Bazzoni was great, the staff were fantastic, the views from the balcony room just perfect but beware the tiny shower. Eleonora Cipollina was our tour guide - very infor... See more

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Rated 4 out of 5 stars

Lovely clean hotel, good food, good location. Tours informative, tour guide excellent. Only criticism is that the it would have been better if we had ear pieces connected to the tour guide. It was so... See more

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Rated 4 out of 5 stars

Weather and flight delay going out to Lake Como were disappointing but that was nothing to do with Newmarket. Transfers to and from hotel to airport were good and the trips excellent. Newmarket should... See more

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Rated 5 out of 5 stars

Marvellous tour guide, Frances Banes, and excellent drivers, Chris and Andrew. Frances steered us clear of storm Amy and rejigged our tour as necessary. We were well accommodated throughout our He... See more

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Rated 5 out of 5 stars

Had to call the office today as I hadn't received notification of flight times and numbers etc. Bree was my saviour, and sorted the problem. Gave all info I needed and also how to look up seat detail... See more

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Rated 4 out of 5 stars

Fantastic scenery in Como and on Bernina Express. Good transfers and trips out, courteous drivers. Excellent tour guide in Ellie Cipollina, very knowledgable and helpful throughout, she made it an e... See more

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Rated 5 out of 5 stars
Invited

I called to enquire about a South African Safari that some friends of mine had already booked. I spoke to Lorraine who checked availability and advise me that there were only 2 rooms left and 5 seats... See more

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Rated 5 out of 5 stars

I called to enquire about a South African Safari that some friends of mine had already booked. I spoke to Lorraine who checked availability and advise me that there were only 2 rooms left and 5 seat... See more

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Rated 5 out of 5 stars

We thoroughly enjoyed our trip.Very well organised tour from airport to our destinations to heading home. Our coach driver Dave was an excellent driver very safely driven around to each destination al... See more

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Rated 5 out of 5 stars
Invited

Good support when choosing to buy our package trip and all very well explained. The lady who was taking our payment had great patience with us as we submitted wrong card at first so she had to reverse... See more

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Rated 5 out of 5 stars

Just arrived back from Canada on a bus tour. The tour guide Russ C was amazing, as was the driver Dave. Our tour started on the 29th of September and finished on the 8th of October. Every part of the... See more

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Rated 5 out of 5 stars

My First time Travelling with Newmarket Holidays, so I wanted some information, I spoke to Kate and she went through everything with me flights transfers to the hotel , included tours over the holiday... See more

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Rated 3 out of 5 stars

Transfer from airport by taxi was efficient and quick. Elleonora Cipollina was entertaining and informative. Half board meals were inconsistent in quality and portion control was poor. Some food... See more

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Rated 5 out of 5 stars

Brilliant escorted tour. Just returned today, 8th October 2025 from the Classic Spain tour. Our tour guide was Ozzy who was first class, he looked after all of us, there was nothing he wouldn't do f... See more

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Rated 4 out of 5 stars

We really enjoyed our whistlestop holiday to Eastern Canada. Our guide Russ C was fantastic, he was very knowledgeable, interesting and passionate about his country. He was sensitive to the groups ne... See more

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Rated 5 out of 5 stars
Invited

Carol was very helpful whilst booking our holiday, she was very knowledgeable about the area we were going. Carol was extremely pleasant and made the process easy. This is the first time we've booked... See more

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Rated 5 out of 5 stars

The whole holiday and experience was Marvellous our guide Mahinder was exceptional and witty at times His knowledge was second to none! The hotels and service again were exceptional. The Taj... See more

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Rated 5 out of 5 stars

We book through a holiday to Vienna through Neil who was very helpful answering all our questions. Although we found the payment system rather very lengthy. Shortly after booking we realise we had a... See more

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Rated 4 out of 5 stars

We have just returned from our trip, Little Trains of the Pyrenees, 24th Sept-1st Oct. From our pick up to drop off the holiday was a fabulous adventure. our tour guide Jeff Gregory, nothing was too m... See more

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Rated 5 out of 5 stars

Did the Tour Of Tuscany with Newmarket, everything was well organised & punctual and our guide Elizabetta was a delight. Our hotel, The Columbia Wellness & Spa was worth the upgrade for the quality of... See more

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Rated 5 out of 5 stars

This was a whirlwind music tour of the Deep South. We took advantage of booking all the optional tours available; this provided the opportunity to see some local wildlife including the alligato... See more

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Rated 4 out of 5 stars

We have just done the deep south tour including Gracelands. Our tour manager Julie and driver Kevin were fantastic and couldn't do enough for you. Gracelands was amazing. We enjoyed the swamps tour an... See more

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Rated 4 out of 5 stars

The hotel was lacking in facilities! The Antequera Hills supposed to be 4 star no tea or coffee making facilities rude staff , the room was dark with a tiny window Gad to get engineer Air conditionin... See more

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Rated 5 out of 5 stars

If we could give 10 stars we would! We have just done the New Orleans, Memphis and Nashville tour and it was amazing. Julie was so helpful my partner was in hospital the 2nd day and she helped... See more

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Rated 5 out of 5 stars

My first solos holiday ever (in western Sicily ) and thoroughly enjoyed it. Tours well planned, only one long day . Inevitably a lot of coach travel to get to the sites but well worth it. Some days co... See more

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Rated 5 out of 5 stars
Invited

I have just booked next year's holiday with Newmarket Holidays having nit used them before. I knew them by reputation because a friend worked as a courier for them some years ago. The holiday is bett... See more

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Rated 5 out of 5 stars

Como/St Moritz tour; it was fantastic, thanks also to our lovely, knowledgeable and funny tour gide Fab, he was fab 👌 😘We also hopped on a train and visited Varenna, well worth a visit. Stayed in NH... See more

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Rated 5 out of 5 stars

I was apprehensive about visiting the US and not sure what to expect with a coach tour but have to say it was great. Julie our guide was friendly and knowledgeable. Mike the driver was hard workin... See more

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Rated 5 out of 5 stars

First customer call with them today to find out a few things about my up-coming holiday. The customer advisor i spoke with, Bree, was both helpful and friendly putting my mind at ease about my trip as... See more

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Rated 5 out of 5 stars

We enjoyed Lake Como & the Bernina express Fabrizio did a very good Job. He was Knowledgeable & the information given to us was concise. My only complaint was on the Lugano excursion we wasn't giv... See more

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Rated 5 out of 5 stars

The trip was organised perfectly. No message around or time wasting & all of the information we'll communicated to the party ahead of time & during the trip also. The travel with Julie as tour mana... See more

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Rated 5 out of 5 stars

Back from a trip to Canada east to west. The hotels were great. Chris our guide was fanastic and flew with us to Rockies so we had the same guide throughout the whole trip (apart from on the Rocky Mou... See more

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Rated 5 out of 5 stars

We had a wonderful time . We saw so much . I can’t remember everywhere we visited . All hotels were very comfortable with big rooms . The days were long and I would like to recommend that, it... See more

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Rated 5 out of 5 stars

Would highly recommend Newmarket, we’ve just returned from a Canadian Rockies tour and Alaska cruise with them, the tour guide Sandra was amazing throughout, really knowledgeable, caring and was... See more

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Rated 5 out of 5 stars

Just returned from the western Sicily tour. This was my first solo holiday, and I had a wonderful time making new friends. The tour guide Alexandro was very knowledgeable and passionate... See more

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Rated 3 out of 5 stars

The food was good & varied at dinner. Tour guide Alessandro was very good, helpful & very informative. Hotel staff were good & friendly. Kate, a member of staff from Newmarket Travel... See more

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Rated 4 out of 5 stars

Maple leaf trail First I would like to thank Russ and Dave for a enjoyable tour. Both helpful and happy at all times Russ took guests on a walking tour of Toronto I think in his own time whic... See more

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Rated 5 out of 5 stars
Invited

Both members of staff who I dealt with were extremely helpful, took time to answer all queries and gave good insight into the excursions which were included. The icing on the cake was the cost which... See more

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Rated 5 out of 5 stars

Just returned from Puglia, Italy tour. Wow, cannot recommend this holiday enough. The hotel Del Levante was a brilliant base and well worth upgrading to sea view room. Food was amazing conside... See more

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Rated 5 out of 5 stars

Bree was very knowledgeable answering my questions and talking me through the booking progress. Bree it clearly intrested in her work with a chearfull attitude she put my mind at rest.

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Rated 5 out of 5 stars

I made a mistake with my original booking. Bree sorted it out and we got the right holiday we wanted. Excellent service. We have used Newmarket before and will use them again.

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Rated 5 out of 5 stars

My customer care given to me by Lorraine was outstanding …… so very friendly and informative. Our time shared over the phone whilst booking my holidays … was made very enjoyable by Lorrain... See more

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Company details

  1. #52 of 142 best companies in Tour operator

Written by the company

At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!

Written by the company

Our Story
Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
Our Tours
Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
An Award-Winning Reputation
At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.

Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Trusted

Trusted, easy to use company. No mess website and easy booking. Always have had an excellent service.

12 October 2025
Rated 5 out of 5 stars

As we have not yet experienced the…

As we have not yet experienced the holiday, this is only about phone service. Chris was excellent: polite, efficient and very clear. He achieved exactly what was required in a very pleasant way.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Andalucia 3 city tour

Just returned from a week in Antequere in the Andalusia area which included three tours, Seville,Corboda and Granada. We had a great time from the moment we arrived till the moment we left. Our tour guide OZBECK was so professional and knowledgeable it made the trip very enjoyable. We would certainly book another trip with newmarket travel.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and responsive service

I spoke to Lorraine twice, first when she listened to my requirements and then when she called me back, having made enquiries on my behalf. She was bright, warm and extremely helpful. I felt I was talking to a friend. She got me exactly what I wanted, and if this is the level of service offered by Newmarket Holidays, I'm sure we can look forward to an excellent holiday. Thank you, Lorraine.

15 October 2025
Unprompted review
Rated 4 out of 5 stars
Invited

Everything went according to plan.

Flights to Istanbul were at sensible times and my tour guide was there to meet me when I arrived. He was very knowledgeable and helpful, and the coach driver was extremely good. Hotels were very good apart from one three star hotel which could do with a refurbish. The ancient sites that we visited were very interesting, if a bit challenging. In fact everything went very smoothly and I arrived back at Gatwick on time.

10 September 2025
Rated 5 out of 5 stars

organised tour in Switzerland

Just returned from an organised tour in Switzerland…. Amazing, the accommodation was basic but clean, beds made up everyday towels changed,
This was a half board trip… breakfast was European so nothing hot, dinner was only one choice of meat or vegetarian option the food was very tasty provided you liked the menu…
The excursions were fabulous,we paid for all the extras as we knew we wouldn’t visit the area again.
Our tour guide…. Wendy Griffiths what a wonderful lady, she greeted us at the airport and basically didn’t leave us till she popped us back to the airport… she was so ready to help at every opportunity, we did have a grumpy aggressive person on our trip and he was soon soothed by Wendy, literally nothing was to much trouble.
We had plenty of free time to explore or relax!
A very beautiful scenic trip.
This is our second Newmarket trip and certainly won’t be our last.
I will just add that you need plugs specifically for Switzerland I bought 3 for less than £6 on Amazon… I also took a travel kettle and some mug shot noodles… I am a fussy eater.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Our first organised coach trip

Our first organised coach trip, so not sure what to expect, but our tour guide, Julie and driver Mike were excellent. Julie was very helpful and informative, and Mike was always cheerful and amusing. We covered a lot of miles in the week, and experienced many memorable places, and heard lots of talented musicians. The hotels we stayed in were all very good.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

A very well paced holiday.Mariangela…

A very well paced holiday.Mariangela was kind friendly and full of positive up to date information.
Our driver was very safe polite .
As feed back I would ask that time in villages were when shops are open.That would help the local economy.
I will be booking with you again.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Great holiday

Booking ref:S211206
Our first trip with Newmarket, so didn't know what to expect, however we needn't have worried as our tour manager "Ozbek" was there to meet us. The transfer to the hotel was first class and again Ozbek gave us clear instructions for his city tour late afternoon. My wife and I found that finding out own way around the city was easy and straightforward. Our tour manager sent us messages regarding the next days itinerary and provided a contact number in case we encountered any problems, such as getting lost,(when he promised to come find us), not needed but provided peace of mind. On our visits to Seville, Granada, Cordoba and Ronda he provided us with the things we needed to see, a short tour to meet our guides and times to meet up later in the day. He also provided a brief history of each destination. The tour guides of the cities we visited spoke clearly and imparted a great deal of information plus other insights.
The hotel we stayed at was just off the centre of the city, so easy to find and close to all the restaurants,bars and shops. The hotel itself was full of character and the staff helpful and polite. The room itself was small but very clean and had everything you needed as a base from which to travel. The bathroom was different altogether and in my opinion could do with a makeover, the shower rail was very loose and I was tempted to go and buy a screwdriver to fix it. The seal on the shower screen was old and didn't stop the water from leaking all over the floor, the bath also drained very slowly so you ended up standing in 2 inches of dirty soapy water. The enamel in the bath was badly chipped and had been "fixed" by putting clear silicone over the rust, adequate to do the job but off putting at first sight as it looked like a number of beetles had died in there.. again we weren't too concerned as we did not spend much time in the bathroom or the room, too many other things to do. Breakfast was adequate for our needs, a limited choice and do it yourself mainly. The staff again very helpful.
In summary, a very enjoyable break, but feel that a little bit of upgrading of accomodation wouldn't go amiss.

8 October 2025
Unprompted review
Newmarket Holidays logo

Reply from Newmarket Holidays

Good day Paul Nesbitt

We're glad you enjoyed your first trip. It's great to hear that the tour manager was helpful and that you found the city easy to navigate. We appreciate your feedback regarding the hotel and bathroom facilities. We'll pass this information on for review. Thank you for sharing your experience.

Warm regards
Benedicta

Rated 5 out of 5 stars
Invited

Lorraine

Lorraine was very friendly, helpful and knowledgeable … she dealt with our holiday booking efficiently and with confidence….

7 October 2025
Newmarket Holidays logo

Reply from Newmarket Holidays

Good day Tony Crampton

We appreciate you sharing your feedback. We're happy to hear that our team member was friendly, helpful, knowledgeable and handled your booking efficiently.

Kind regards
Benedicta

Rated 5 out of 5 stars

Fabulous week in the Dolomites

Heading home tomorrow after a superb week based at the Ariston Hotel, Lake Molveno in the Italian Dolomites. We’ve had a fabulous week thanks to Mariangela our wonderful guide who was so knowledgeable and friendly and Marco our driver. We felt so safe with him behind the wheel driving up and down the winding mountain roads. The staff at the hotel were lovely too, my room was large and comfortable with a view of the lake, the food was superb and the bar and terrace were lovely places to sit and relax. This is my first Newmarket holiday and I was very impressed and look forward to many more.

8 October 2025
Unprompted review
Newmarket Holidays logo

Reply from Newmarket Holidays

Good day M Newman

We're happy to hear you had a superb week in the Italian Dolomites! It's great you appreciated the guide, driver, hotel staff, room, food and bar. We appreciate you sharing your experience and are glad you were impressed with your first tour. We look forward to another holiday with you!

Warm regards
Benedicta

Rated 4 out of 5 stars

Beautiful Molveno

I have just spent one week in Molveno where the tour guide was Mariangela. What a lovely lady. She always has a smile on her face and is so informative about the places we visited and also any local information we needed. The only reason I have not given five stars is to do with the hotel and it’s breakfast. It would’ve been nice to have an alternative to the daily scrambled egg and bacon offered for the seven days I have been here in the Italian Dolemites. Otherwise the hotel has been lovely too. It is well situated with a great view of the lake.

8 October 2025
Unprompted review
Newmarket Holidays logo

Reply from Newmarket Holidays

Good day S Nascimento

We're happy to hear you found the tour guide so helpful and informative. We appreciate your feedback regarding the hotel's breakfast options and will consider it. We're glad you enjoyed the hotel's location and view. Thank you and we look forward to another holiday with you.

Kind regards
Benedicta

Rated 5 out of 5 stars

Memphis, New Orleans, Nashville

Wow what an exceptional experience shared with my fabulous friends,
The tour was amazing start to finish. Travel arrangements and accommodation were to a very good standard.
We had the option of going on daily excursions which we happily paid for and a decision we are so pleased we chose to do. We also had plenty of free time to explore on our own
Our tour guide Darren was so knowledgeable, sociable and provided ongoing advice throughout the tour. Teddy our driver was a brilliant driver who also gave advice & guidance.
Would highly recommend this tour

7 October 2025
Unprompted review
Newmarket Holidays logo

Reply from Newmarket Holidays

Good day Catherine Brown

We're so happy you had an exceptional experience with your friends! It's great to hear that you found the travel arrangements and accommodation to be of a very good standard. We appreciate your recommendation of the tour and are glad that the guidance provided was helpful. We look forward to another holiday with you!

Warm regards
Benedicta

Rated 5 out of 5 stars

As I type this I am sitting on the…

As I type this I am sitting on the coach being driven back to the airport. This trip has been absolutely wonderful! It has always been my dream to visit Graceland and Nashville and with this trip I also got to visit New Oleans (what a bonus!). Darren our tour guide has been amazing, so happy, helpful and full of interesting info, I really felt he was part of our group! Teddy our driver was also great, he was warm, friendly and looked after us so well. I would 100% recommend this trip and am just so sad it’s come to and end - here’s to the next time! Thank you Darren and Teddy! Xx

7 October 2025
Unprompted review
Newmarket Holidays logo

Reply from Newmarket Holidays

Good day P Alexander

We're happy to hear that your trip to Graceland, Nashville, and New Orleans was wonderful! It's great that Darren and Teddy enhanced your experience. We appreciate your recommendation and hope to welcome you on another trip in the future.

Warm regards
Benedicta

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