Just returned from a lovely holiday at Lake Como, enhanced by our wonderful tour guide Eleonora (Ellie) Cipollina. Ellie was so pleasant and helpful and went the extra mile to keep us fully informed... See more
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At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
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Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
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Trusted, easy to use company. No mess website and easy booking. Always have had an excellent service.
As we have not yet experienced the holiday, this is only about phone service. Chris was excellent: polite, efficient and very clear. He achieved exactly what was required in a very pleasant way.
Very helpful and professional when booking my holiday
Just returned from a week in Antequere in the Andalusia area which included three tours, Seville,Corboda and Granada. We had a great time from the moment we arrived till the moment we left. Our tour guide OZBECK was so professional and knowledgeable it made the trip very enjoyable. We would certainly book another trip with newmarket travel.
I spoke to Lorraine twice, first when she listened to my requirements and then when she called me back, having made enquiries on my behalf. She was bright, warm and extremely helpful. I felt I was talking to a friend. She got me exactly what I wanted, and if this is the level of service offered by Newmarket Holidays, I'm sure we can look forward to an excellent holiday. Thank you, Lorraine.
Flights to Istanbul were at sensible times and my tour guide was there to meet me when I arrived. He was very knowledgeable and helpful, and the coach driver was extremely good. Hotels were very good apart from one three star hotel which could do with a refurbish. The ancient sites that we visited were very interesting, if a bit challenging. In fact everything went very smoothly and I arrived back at Gatwick on time.
Just returned from an organised tour in Switzerland…. Amazing, the accommodation was basic but clean, beds made up everyday towels changed,
This was a half board trip… breakfast was European so nothing hot, dinner was only one choice of meat or vegetarian option the food was very tasty provided you liked the menu…
The excursions were fabulous,we paid for all the extras as we knew we wouldn’t visit the area again.
Our tour guide…. Wendy Griffiths what a wonderful lady, she greeted us at the airport and basically didn’t leave us till she popped us back to the airport… she was so ready to help at every opportunity, we did have a grumpy aggressive person on our trip and he was soon soothed by Wendy, literally nothing was to much trouble.
We had plenty of free time to explore or relax!
A very beautiful scenic trip.
This is our second Newmarket trip and certainly won’t be our last.
I will just add that you need plugs specifically for Switzerland I bought 3 for less than £6 on Amazon… I also took a travel kettle and some mug shot noodles… I am a fussy eater.
Dealing with a person who was friendly and helpful
Our first organised coach trip, so not sure what to expect, but our tour guide, Julie and driver Mike were excellent. Julie was very helpful and informative, and Mike was always cheerful and amusing. We covered a lot of miles in the week, and experienced many memorable places, and heard lots of talented musicians. The hotels we stayed in were all very good.
Lorraine was helpful, charming and knowledgeable.Very many thanks
My advisor Lucy. She was amazing. So polite, friendly & patient.
I was having trouble with paying on line.she talked me through different options. As I had misplaced my credit card.
A very well paced holiday.Mariangela was kind friendly and full of positive up to date information.
Our driver was very safe polite .
As feed back I would ask that time in villages were when shops are open.That would help the local economy.
I will be booking with you again.
Booking ref:S211206
Our first trip with Newmarket, so didn't know what to expect, however we needn't have worried as our tour manager "Ozbek" was there to meet us. The transfer to the hotel was first class and again Ozbek gave us clear instructions for his city tour late afternoon. My wife and I found that finding out own way around the city was easy and straightforward. Our tour manager sent us messages regarding the next days itinerary and provided a contact number in case we encountered any problems, such as getting lost,(when he promised to come find us), not needed but provided peace of mind. On our visits to Seville, Granada, Cordoba and Ronda he provided us with the things we needed to see, a short tour to meet our guides and times to meet up later in the day. He also provided a brief history of each destination. The tour guides of the cities we visited spoke clearly and imparted a great deal of information plus other insights.
The hotel we stayed at was just off the centre of the city, so easy to find and close to all the restaurants,bars and shops. The hotel itself was full of character and the staff helpful and polite. The room itself was small but very clean and had everything you needed as a base from which to travel. The bathroom was different altogether and in my opinion could do with a makeover, the shower rail was very loose and I was tempted to go and buy a screwdriver to fix it. The seal on the shower screen was old and didn't stop the water from leaking all over the floor, the bath also drained very slowly so you ended up standing in 2 inches of dirty soapy water. The enamel in the bath was badly chipped and had been "fixed" by putting clear silicone over the rust, adequate to do the job but off putting at first sight as it looked like a number of beetles had died in there.. again we weren't too concerned as we did not spend much time in the bathroom or the room, too many other things to do. Breakfast was adequate for our needs, a limited choice and do it yourself mainly. The staff again very helpful.
In summary, a very enjoyable break, but feel that a little bit of upgrading of accomodation wouldn't go amiss.
Reply from Newmarket Holidays
Lorraine was very friendly, helpful and knowledgeable … she dealt with our holiday booking efficiently and with confidence….
Reply from Newmarket Holidays
Heading home tomorrow after a superb week based at the Ariston Hotel, Lake Molveno in the Italian Dolomites. We’ve had a fabulous week thanks to Mariangela our wonderful guide who was so knowledgeable and friendly and Marco our driver. We felt so safe with him behind the wheel driving up and down the winding mountain roads. The staff at the hotel were lovely too, my room was large and comfortable with a view of the lake, the food was superb and the bar and terrace were lovely places to sit and relax. This is my first Newmarket holiday and I was very impressed and look forward to many more.
Reply from Newmarket Holidays
I have just spent one week in Molveno where the tour guide was Mariangela. What a lovely lady. She always has a smile on her face and is so informative about the places we visited and also any local information we needed. The only reason I have not given five stars is to do with the hotel and it’s breakfast. It would’ve been nice to have an alternative to the daily scrambled egg and bacon offered for the seven days I have been here in the Italian Dolemites. Otherwise the hotel has been lovely too. It is well situated with a great view of the lake.
Reply from Newmarket Holidays
Wow what an exceptional experience shared with my fabulous friends,
The tour was amazing start to finish. Travel arrangements and accommodation were to a very good standard.
We had the option of going on daily excursions which we happily paid for and a decision we are so pleased we chose to do. We also had plenty of free time to explore on our own
Our tour guide Darren was so knowledgeable, sociable and provided ongoing advice throughout the tour. Teddy our driver was a brilliant driver who also gave advice & guidance.
Would highly recommend this tour
Reply from Newmarket Holidays
As I type this I am sitting on the coach being driven back to the airport. This trip has been absolutely wonderful! It has always been my dream to visit Graceland and Nashville and with this trip I also got to visit New Oleans (what a bonus!). Darren our tour guide has been amazing, so happy, helpful and full of interesting info, I really felt he was part of our group! Teddy our driver was also great, he was warm, friendly and looked after us so well. I would 100% recommend this trip and am just so sad it’s come to and end - here’s to the next time! Thank you Darren and Teddy! Xx
Reply from Newmarket Holidays
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