parfumdreams Reviews 6,834

Excellent as always. I received my order in a couple of working days. I highly recommend.

Excellent, would definitely recommend, good prices pretty quick delivery. Have ordered from them a few times, haven't had a problem.

Drawn by the highly competitive prices, especially for the perfumes, I have ordered twice now from this site. I have been pleasantly surprised by the rapidity in which I have received my items.
This will be my go to place to order from now on. I highly recommend!

The absolute worst customer service I have ever experienced. This website debited me twice by mistake for a purchase. When I told them of the error they basically refused to credit my account and told me to contact my bank. I will never use this site again. Terrible.

Ras, très bonne service

I would rate 0 star if there is an option. I placed an order 2 weeks ago and have received an order confirmation email. I haven't heard back from the website since then. My partner reminded me this morning to check my order and I found out that my order has been cancelled. No email, no refund. I would expect the company to process refund as soon as they cancelled my order, and send out communication as well. This is really not acceptable.

I have not received my order

Excellent excellent

Great service, best product ever for my hair for many years now

Rapide et efficace - I ordered some perfume as a gift - it arrived well packaged and delivered by courier.

I have placed an order with this company and they have held it twice now. Ordered it 8 days ago and they said it was in transit and shipped but then have sent me a email with and invoice and my account says I need to pay for it when I already have??!! Ive sent an email to customer service but judging by the awful reviews on here Im not holding my breath for a reply. How hard can it be just to put a product in a box and post it to paying customer??!!

A good experience till it isn’t anymore. Everything goes well unless you have an issue. Customer service doesn’t answer emails. I have to send 4 emails to get 1 reply. My product stopped working and I returned it. They first said I would get a refund because they don’t deal with product exchange (which I never got). Weeks later I get another email stating that they will repair the product and send it back. Completely contradictory but whatever as long as I get my product… They even sent a tracking number (that was inactive and when I logged in again after days it said the product was sent back to the sender without even having presented to the final destination). No information on if and when I should receive it. After several emails they say it will take 4-5 weeks ; it’s been 8 and still nothing. Again emails without any answer and I start to seriously doubt I would either see my money or the product back… don’t order on that website. It was my first and last time.

no refund and order was cancelled by them. over 100 euros lost is a lot of money for a student. customer service wont reply, instead they say it is the software engineers faulth

Very poor service placed order on 19th, It's been three working days and they still have not managed to send it yet.

Good deals and although you can’t really track your orders on their website nor they send you a confirmation that the orders were shipped, it arrived after a week. And the perfumes I got are really legit.