Paysend - Simple Money Transfer Reviews 38,864

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the service for its ease of use and speed, noting that transfers are often completed in a few seconds. People highlight the convenience of the app, which is considered simple and effective for international money transfers. The competitive exchange rates and minimal fees, along with occasional promotions and bonuses, are also well-received. Consumers also value the reliability of the service, with many reporting successful and fast transactions over several years. The platform is praised for its user-friendly design and the ability to send money to various countries. In case of issues, some consumers have praised the customer service for its helpfulness and quick response in resolving problems. However, opinions on payment methods and customer service are mixed, with some reviewers suggesting improvements in these areas. Overall, the company is highly recommended for its efficient and trustworthy service.

Based on these reviews

Rated 4 out of 5 stars
Verified

Took too many tries to get it sent. The bank had a lot to do with it and also the discount was not applied. Furthermore for whatever reason the bank charged a different amount in mexican pesos than th... See more

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Rated 4 out of 5 stars

Just that its so simple to use and I hope in the future universal merchant bank would be added to banks so those of us who have account there can send to our accounts too.

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Rated 4 out of 5 stars

As I said in he orignial comment, they are mostly good. About 90% of the time they are reliable. Unfortunately, there is this random 10% that could go south. For sure they will transfer the money bu... See more

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Rated 4 out of 5 stars
Verified

Good fast money transfer Better money exchange rate Hope soon you also have Philippine peso currency account.

Company replied

Rated 5 out of 5 stars
Verified

Paysend has made sending money abroad a breeze! Their competitive exchange rates and low fees are a game-changer. The platform is user-friendly, secure, and reliable, making it my go-to for intern... See more

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Rated 3 out of 5 stars

Transfer arrived in the Philippines (from Brazil) in less than 5 minutes - good work (unlike some experiences in the past!!). What I don't like is 1. poor exchange rate (compared with Western Union) 2... See more

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Rated 5 out of 5 stars

Paysend is very reliable and trustworthy. When my money transfer had a problem and did not go through, I immediately got a refund within a few days. Other than this one instance, all my money transfer... See more

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Rated 5 out of 5 stars
Verified

Always fast payments, I’m very satisfied! Once, about three hours after sending a payment, I realized I’d been scammed and asked to cancel it. It took a few days, but the payment was successfully rev... See more

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Rated 5 out of 5 stars

We have to send monthly payments to Uzbekistan for an apartment we purchased. In the beginning we had questions, which were answered promptly even though there is a time difference. The money limits a... See more

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Rated 5 out of 5 stars

I've used Paysend for over 5 years now and it's honestly my favorite way to send money abroad! Never had any issues, app is simple and works flawlessly and I got several gifts of $2 from the app (I do... See more

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Rated 5 out of 5 stars

I just sent money in the Philippines via PAYSEND, I used the promo Code and I did not pay for the transaction fee. Easy transaction and receiver Bank received the money right away in few minutes. I lo... See more

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Rated 5 out of 5 stars
Verified

If you're sending money to certain countries without too much hassle, this is a great app to use. Fairly simple and straightforward. Only thing I'd suggest adding is a button to cancel a transaction.... See more

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Rated 5 out of 5 stars
Verified

Very serious and Solved my problems- through after writtig I got another ref number , when answering a new person answered me and agains me ref number —- it must be pos Doble to be coordinated - I... See more

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Rated 5 out of 5 stars

Well lets see how can I put it into words that everybody can relate to? Hmmmm one of the easiest company's ive ever dealt with, there true to what they have to offer, very timely, no tassels at all,... See more

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Rated 5 out of 5 stars

wow wow wow.What a fabulous service. After a 14 day nightmare with Western Union who I will NEVER uses again. trying to get money to a relative who urgently needs medication. I eventually got my refun... See more

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Rated 5 out of 5 stars

Minimal sending fee with higher rate of exchange compare with the rest in the market. When it comes with the app nothing fancy but don’t mind as long as the purpose is served right. Once you keep send... See more

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Rated 3 out of 5 stars

Try to make a transfer using Opera browser on PC and payment through Klarna. First attempt, the website got stuck during change to the Klarna payment website, so I couldn't provide Bank data. Second... See more

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Rated 5 out of 5 stars

Paysend is the best and easiest way to send money. Convenient exchange rates, low commission rates. Even compared to Profee, the rates here are lower. And I like that the transfers are instant. Pays... See more

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Rated 5 out of 5 stars

I love being able to have complete trust when conducting business with a vendor. I have never had any issues with sending funds and my recipient always receives the funds within 45 minutes or so. Usin... See more

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Rated 5 out of 5 stars

I love Paysend because it’s promising although it takes thirty minutes for your funds to get to their destination. What most matters to me is that the recipient gets the money and you can send money t... See more

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Rated 5 out of 5 stars

I’ve been using Paysend for about 5 years, and I’m very satisfied with their service. Transfers are always fast, reliable, and easy to make.✨ Highly recommended!

Company replied

Rated 5 out of 5 stars

Thanks for this great application. It allows me to help my family that leave in foreign country. Please keep doing what u're doing I'm happy with you and Ill stay wit you !!

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Rated 5 out of 5 stars

This is by far the best money transfer service provider! All my transactions were completed in just a few seconds and they offer unbeatable rates! I would highly recommend Paysend….they are offer v... See more

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Rated 5 out of 5 stars

very convenient unique service - easy and fast. also great to get so many fee-free promotions. great experience all together.

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Rated 5 out of 5 stars
Verified

My two first transfers were well realized. Hoping that all the next transfers will continue as that good experience.

Company replied

Rated 5 out of 5 stars

I think Paysend is one of the best & Cheapest money transfer methods at the moment. I tried to do a cash transfer and by mistake I typed recipient account incorrectly. Because of that the payment was... See more

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Rated 5 out of 5 stars

Excellent service! Easy to follow the exchange rate and choose the best time to transfer money. The charge for the service is so minimal, and not always, that you don't class it as a charge. Bonuses a... See more

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Rated 5 out of 5 stars
Verified

Most of transfers across the world from Georgia to Brazil completed in a few seconds. Be attentive and careful while providing data input. Strongly recommend this app and service✅

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Rated 5 out of 5 stars

I tried so many different apps. For sending money, but paysend is the easiest app to log-in and made my transaction easy and fastest.

Company replied

Rated 5 out of 5 stars

I am delighted. The transfer was on another account in just two minutes. I have not yet closed the Paysend and my bank informed me about the payment. I will always use Paysend. I recommend!♥️😊

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Rated 5 out of 5 stars

I was looking for an alternative to Western Union. Finally. Amazing UX - ease of use, instant money transfer to your loved ones.

Company replied

Rated 5 out of 5 stars
Verified

I always get the excellent service that I have become to expect from Paysend. Your great service and competitive sending fees keep me a happy and loyal Paysend customer. Thank you Paysend.

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Rated 4 out of 5 stars
Verified

As they promised they returned money back. Just 4 star because commission is a lot for each transfer

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Rated 3 out of 5 stars
Verified

I like your company but you don’t answer the questions fast. I think you can give the promo codes oftener.

Company replied

Rated 5 out of 5 stars

Initially I had a problem with a transaction not being processed but as soon as I sent a Text message Paysend acted on it quickly.

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Rated 5 out of 5 stars

I am very pleased with my experience using Paysend. I found it very easy to use and my transfer was made quickly and successfully. Worthy of a 5-star rating!

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Rated 4 out of 5 stars
Verified

It was another excitement for me to create my paysend account.its easy, just to follow the few steps.

Company replied

Rated 4 out of 5 stars
Verified

Quickly responded to raised issue. Provided useful info on how to resolve it. All good 👍

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Rated 5 out of 5 stars

Easiest way to transfer, I really enjoy each of them. Simple, easy and fast 🫶 The only thing I regret, If I knew this app before

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Rated 4 out of 5 stars
Verified

The only problem was the recent transfer delayed more the 40 hours before receiver got it

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Rated 5 out of 5 stars
Verified

love it. and got problem 2x and the customer’s service, got patience to explain me about my problem.

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Rated 5 out of 5 stars
Verified

The money took less than 30 Minutes for be received by the recipient.

Company replied

Rated 5 out of 5 stars

I no see in the world best fast and easy service I check all ,money gram ria all but only the best*****PAYSEND th

Company replied

Rated 4 out of 5 stars
Verified

good service and fast money transfer,every time I sent money to my family

Company replied

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Company details

  1. #42 of 67 best companies in Payment service

Written by the company

Paysend is on a mission to make money transfer simple. Fast, secure and low-cost, we help millions send money to over 170 countries – straight from their phone. With transparent pricing, great rates and real-time delivery to bank accounts, cards and wallets, we’re changing how the world sends money. Join the world’s biggest digital payment network, today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Very user-friendly app with excellent support and fast transaction

I’ve had a great experience using this app! It’s very user-friendly and intuitive, which makes it easy to navigate even for new users. Transactions are processed very quickly and smoothly, and the customer support team is amazing — they respond fast, are extremely polite, and always willing to help. Overall, a great service that I can highly recommend!

13 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hi there! Your review made our day - thank you! We’re so glad to hear you’re loving the app and hope it continues to serve you well! 💜

Rated 1 out of 5 stars

They are dishonest

They are dishonest. The money doesn’t arrive within a few minutes. It’s been over 10 hours and the transfer hasn’t gone through. I would never suggest this to anyone

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

When i using Paysend that's always easy and fast, my money transferred so quick.

13 October 2025
Unprompted review
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Thank you for your great feedback! We're glad to hear that using Paysend has been easy and fast for you, and that your transfers are completed quickly. We appreciate your trust and support!

Rated 5 out of 5 stars
Verified

Its ok that you make it quickly .and i…

Its ok that you make it quickly .and i havnt experienced any negative thing

8 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hi, thank you for your feedback! We’re happy to hear that your experience has been smooth and fast. If you ever need any assistance, we’re always here to help!

Rated 5 out of 5 stars
Verified

Easy everything! Thanks a lot for your job!

Easy, fast and guaranteed!
No worry's about safety!
Thanks a lot for long time cooperation!
Unfortunately my paysend account was closed...(((

6 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hello, and thank you for your kind words and for being part of the Paysend community. We’re glad you found our service easy, fast, and secure throughout your time with us. We truly appreciate the trust you placed in us and wish you all the best moving forward.

Rated 2 out of 5 stars

Not a good start!!

Not a good start! Trying a first transfer test They keep asking for photos, passports and bank statements.
The app took a photo of my passport and verified my selfie successfully. So I sent them proof of my funds from Barclays.
Then they replied asking for a screenshot of my Google Pay!! What the...! I did not use google pay. Used open banking straight to Barclays!!
Then they want a selfie with a photo next to my UK passport!! Again what? They verified my identity on the app. Sent my statement and passport again by email.
The team seem to be very confused (more than me).
Come on guys the onboarding process is a mess.
You have all you need from me.
Sort it out please as I'll be using your services frequently if you can get your documents in order for my account.

Update: Tried another transfer (cancelled the previous as it wasn't going anywhere) and they have asked for a bank statement again. That is 3 times I have sent it over to them. And yet again they've asked for a screen shot of my google pay after I chose bank transfer.

12 October 2025
Unprompted review
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hi! Thank you for taking the time to share your experience. We're really sorry to hear how frustrating the verification process has been for you — we understand how repetitive and confusing this must feel, especially when you're just trying to complete your first transfer.

Our verification checks are in place not just for regulatory compliance, but to ensure the security of your account and prevent misuse of our services. However, what you’ve described sounds far from smooth, and we sincerely apologize for the inconvenience and repeated requests.

To help resolve this more efficiently, please contact us directly at success@paysend.com so our team can review your case in detail and provide clear guidance on what’s still needed (if anything). We'd love the opportunity to make this right — especially knowing you're interested in using our service regularly.

Thanks again for your patience, and we hope to turn your experience around soon.


Best regards,
Paysend Support Team

Rated 5 out of 5 stars

Amazing easy to handle and a very fast…

Amazing easy to handle and a very fast transfer

13 October 2025
Unprompted review
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Thank you for your amazing feedback! We're glad to hear you found Paysend easy to use and that your transfer was fast. We appreciate your support!

Rated 5 out of 5 stars

Good conversation,understand the…

Good conversation,understand the explanation chat you again next time.

13 October 2025
Unprompted review
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hello, and thank you for your positive feedback! We're glad to hear you had a good conversation and that everything was clearly explained. We look forward to chatting with you again next time. Have a great day!

Rated 5 out of 5 stars
Verified
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hi, thank you for your kind words! We're thrilled to hear your money arrived so quickly. It's great to know Paysend is delivering the speed and reliability you expect. If you ever need anything else, we're here to help!

Rated 1 out of 5 stars
Verified

No Israel Service?

I'm in Israel and I needed to use your services but when I tried, it said you don't work with the Hapoalim Bank in Israel.

Thank you

12 September 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hello, and thank you for reaching out.

We’re sorry to hear that you weren’t able to use our services. We understand how frustrating that must be, especially when you need to make a transfer urgently.

To assist you further, we’ve contacted you via email under ticket #3344762. Please check your inbox (and spam folder just in case), and feel free to reply there so we can look into this in more detail and explore possible solutions.

We appreciate your patience and look forward to resolving this with you.


Best regards,
Paysend Support Team

Rated 5 out of 5 stars
Verified

perfect

I am very satisfied. This is your service is perfect.👌

8 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Your kind words mean a lot to us. Thank you for the feedback! 🤗

Rated 5 out of 5 stars
Verified

Great app

Great app. And fast

12 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Thanks for the great review! We’re thrilled to have you on board. 🙂

Rated 5 out of 5 stars

Hello

Hello, I used Paysend for the first time and had a pleasant surprise. All was fluent and easy understanding.

13 October 2025
Unprompted review
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hi there! Thanks for your review. We’re happy to hear that you’re enjoying our app! 😄

Rated 2 out of 5 stars

Transfers don't transfer?

Tried 3 transfers one of them went through, the other two didn't?

13 October 2025
Unprompted review
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Hello, and thank you for your feedback. We're sorry to hear that only one of your transfers went through — we understand how frustrating that must be.

To help resolve this quickly, please reach out to our team at success@paysend.com with the details of the failed transactions (dates, amounts, and recipient info if possible). We'll be happy to investigate and provide support.

Thank you for your patience, and we look forward to assisting you further.


Best regards,
Paysend Support Team

Rated 5 out of 5 stars
Verified

Excelente serviço

11 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

Agradecemos suas palavras gentis. É ótimo ter você conosco. 💜

Rated 5 out of 5 stars
Verified

Good

Easy to resolve the problem thats good.

7 October 2025
Paysend - Simple Money Transfer logo

Reply from Paysend - Simple Money Transfer

We’re happy to have you with us. Thanks for the review! 🙌

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