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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the platform for offering a wide selection of second-hand clothing at various price points. Consumers highlight the convenience of finding items and appreciate the professional service, trustworthy photos, and detailed descriptions. The filtering options, which allow filtering by size, condition, color, and brand, are also well-received. The customer support receives positive feedback as well. However, there are some inconsistencies in customer opinions. While some reviewers praise the quality and value for money, others express concerns about the product condition not always matching the description. Some consumers feel that the prices are not always competitive, and the quality control could be improved. The delivery service is generally considered reliable, although a few reviewers mention that shipping within Europe could be faster and shipping costs are too high.

Based on these reviews

Rated 4 out of 5 stars
Verified

I’ve had a nice experience buying through Sellpy. The process is super easy and transparent. The items I’ve ordered have matched their descriptions, and it feels great to give pre-loved things a seco... See more

Rated 4 out of 5 stars
Verified

Great service and follow up. Huge selection of everything, clear picture of the products, helping us to make a decision. The only hick, longue delivery.

Company replied

Rated 4 out of 5 stars
Verified

I really like this company, and the quality of its items given the price. I'd only love to avoid printing the returning sheet, other sites allow me to forget about the printer :p .

Rated 4 out of 5 stars
Verified

I love the filters, personalization options. I love the unique pieces. I would love have better photos of some of the priciest items. I would love to have you also in Slovakia.

Rated 5 out of 5 stars
Verified

The site is very easy to navigate whether you know what you’re looking for or just browsing. Quality of items are always as described. Very good value, including postage. I most recently purchased an... See more

Rated 5 out of 5 stars
Verified

Nice clothing, some of it still expensive, which should be cheaper and affordable still want to buy more but waiting for the prices to drope more .the shipping is fast and nice, and you should put m... See more

Rated 5 out of 5 stars
Verified

Nice website. Items arriving with courier. Any defects on those are shown on the photos. Never any issues with the item or delivery. Happy with my experience here😁

Rated 5 out of 5 stars
Verified

Sellpy is excellent! I've made several purchases, and all are amazing for a great cost. This shop has incredible products with very affordable prices. Thank you so much! I recommend it a lot.

Company replied

Rated 5 out of 5 stars
Verified

It is very easy to get lost in so many goodies just like in any physical second hand shop, which is okay with me 😏. Thank you very much for affordable prices! One small point is that I wish some item... See more

Rated 3 out of 5 stars
Verified

LIKE: I love giving things a second life by shopping through online second-hand stores. There’s a wide selection and frequent new arrivals on Sellpy. DISLIKE: The prices are insane!!!!! Many times,... See more

Rated 5 out of 5 stars
Verified

I've only been a buyer for the last 4 years, and the experience has always been quite good. Lately, the merch is of a bit poorer quality for the price, or maybe they're just overclogged, as things are... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent delivery time Very happy wit my products. Although I did think the else slippers did show a bigger size when I was buyin them but when they arrived they wer only small kids size. So was a... See more

Rated 5 out of 5 stars
Verified

Could this be the best second hand shopping online app? I think so. Very professional service, great photos and descriptions you can trust. Quick and relatively cheap shipping. Easy to retun the item... See more

Rated 5 out of 5 stars
Verified

Perfect experience, easy menu online, enough info about all itmes and usefull filters, all well regarding timw shipping and survey, maybe u need better and solid boxes when it s about heavy orders bec... See more

Rated 5 out of 5 stars
Verified

Sellpy is straightforward and intuitive to use. The quality of images has improved significantly and it is much easier to clearly view products now. Customer service is responsive, polite and helpful.... See more

Rated 5 out of 5 stars
Verified

Excellent company! Great service giving clothes a second chance, and I love how the filtering works. Absolutely obsessed with Sellpy and will be buying lots more.

Rated 2 out of 5 stars

Great for buying things; terrible for selling. I really appreciate being able to buy things from Sellpy and think that the quality, price and overall experience in this regard is good. However, as a... See more

Rated 2 out of 5 stars
Verified

Very disappointed. Order three coats and none were suitable , so next day posted all three together back to supplier . On the day I posted I received a email offering to discount a coat that I had... See more

Rated 5 out of 5 stars
Verified

Hey there, I think this company has a great deal on men’s clothing and boots 🥾 I am looking forward to shopping again also it has women’s clothing, Very good condition it’s very comfortable clothe... See more

Company replied

Rated 5 out of 5 stars
Verified

I usually try to choose items that are New or in Very Good condition, but this time I bought several listed as being in Good condition and was very pleased. The delivery was also quite fast, arriving... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything explained very well, very fast, nice stuff, only note for the rest of Europe please lower the minimum order for free shipping to at least 60 euros thanks

Company replied

Rated 3 out of 5 stars
Verified

Once again would remind about the lack of the delivery to Malta. Although the DHL is acting here. There is a need of sizes clarification as to buy the stuff that wouldn't fit you doesn't make any sens... See more

Rated 5 out of 5 stars
Verified

Clothing all arrived as specified, in one package. Good brown paper strong pacaking. Got myself a cool trench Mac for 1/4 of the new price and some other pieces. First time user. Would recommend high... See more

Rated 2 out of 5 stars
Verified

Most of the items were in incredibly bad condition despite the description stating lightly used. Sizing was also incorrect for a dress I ordered. Wouldn’t buy off again.

Company replied

Rated 5 out of 5 stars
Verified

When I first found out about this app I was unsure whether it was real or not, because I found the jacket I really wanted that was €100 for only €30 here!!! This is my new favourite place to shop, not... See more

Rated 5 out of 5 stars
Verified

Cheap n cheerful Happy out with my purchase at a much cheaper price , And the particular Patagonia item of clothing I bought was in Vg condition

Rated 5 out of 5 stars
Verified

Incredible price to quality ratio, brilliant website for filtering what you need, and great customer service and refund system! Pictures could be better though :)

Rated 5 out of 5 stars
Verified

Great deals on second hand market. Good photos, so you know exactly what you are getting. Shipping cost is minor compared to Ebay or similar. Wish we had something like this in Slovenia, so I could se... See more

Rated 5 out of 5 stars
Verified

I had a great exeperience buying on sellpy.com. The delivery date is always exact and packaging is ok. The products arrived intact and in time. Also, the products I bought I consider them little... See more

Rated 3 out of 5 stars
Verified

Some of the clothes received not as described. One had a damage that someone tried to repair. Another seemed shrunk as though my size wouldn't fit. Sellpy did pay for return post tho

Company replied

Rated 5 out of 5 stars
Verified

Delivery was fast and every item ordered was exactly in the condition as prescribed.

Rated 5 out of 5 stars
Verified

The App is very clear and well arranged, helps find what are you looking for. Every item is credibly described. Everything works well - from searching to payment. And it's good quality/price balance.... See more

Rated 3 out of 5 stars
Verified

A coat that was listed as a 3XL came in so small that not even my friend who wears a medium could fit in it. That definitely should’ve been declared in the ad. Apart from that, everything was fine.

Company replied

Rated 4 out of 5 stars
Verified

First time buyer, Everything went well. I would buy more often if the shipping cost was more affordable. I purchased an item for 10€ but delivery was 9€ .

Rated 5 out of 5 stars
Verified

Great customer support Feel free to order anything anytime no stress no hard time that's hard to fund these days.

Rated 4 out of 5 stars
Verified

You get what you ordered. Sometimes some stains or holes are not shown in pictures, but overall description and pictures matches.

Company replied

Rated 5 out of 5 stars
Verified

Great ease and speed. The ability to combine everyone into one shipment is incredible. And the quality was top!

Company replied

Rated 4 out of 5 stars
Verified

Great clothes but I'd like more of details and description. If you don't know the item it can be tricky. Shipping is excellent

Company replied

Rated 5 out of 5 stars
Verified

Product in great condition and came super fast, amazing prices will definitely be buying again :)

Rated 5 out of 5 stars
Verified

Everything went smoothly. The product photos and descriptions were accurate. The product arrived on time.

Company replied

Rated 5 out of 5 stars
Verified

Every item was clean, well packed and delivered fast :)

Rated 5 out of 5 stars
Verified

Many thanks to the SELLPY team for the outstanding work they do to support and protect the environment. Their website is very well organized—functional, informative, and easy to use. An important miss... See more

Rated 5 out of 5 stars
Verified

Lots of second hand clothes, all price ranges, if something is wrong with anything delivered they handle it immediately. Very happy with deliveries.

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Company details

  1. Secondhand Shop
  2. Clothing Shop
  3. Second-hand Book Shop
  4. Second-hand CD Shop
  5. Second-hand Clothing Shop
  6. Used Game Shop

Written by the company

Om een betere toekomst te kunnen garanderen, moeten er dingen veranderen. Ons gedrag en onze prioriteiten moeten veranderen om de impact op onze planeet te verminderen. Dit is geen gemakkelijke missie, maar wij gaan de uitdaging aan. Sellpy is ontstaan uit het idee om het voor iedereen makkelijk te maken om circulair te leven. De eenvoudigste manier om de uitstoot te verminderen, is door spullen een langer leven te geven. Daarom is ons doel om tweedehands shoppen zo makkelijk mogelijk en voor iedereen toegankelijk te maken.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Very good second hand store

Lots of second hand clothes, all price ranges, if something is wrong with anything delivered they handle it immediately. Very happy with deliveries.

26 September 2025
Rated 1 out of 5 stars

I am losing money by falling int this…

I am losing money by falling int this trap. After sending a lot of high quality clothes now I'm learning that I have a negative balance due to listing and shipping costs. The prices they put on my items are unbelievably cheap and unfair. Getting my items back will cost even more money!

Overall my recommendation is to avoid this thing and either donate your items or throw them away because that's less hassle and somehow cheaper since now I'm in the negative for sending them my items

30 October 2025
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Mohsen,

Thank you for your review. We’re sorry that the fees and pricing led made your experience with Sellpy feel unfair. Your feedback is very important and helps us improve transparency and communication for our sellers.

If you’d like, our support team can review your profile and help clarify the charges. Feel free to reach out at hello@sellpy.com.

Best regards,
Sellpy 💙

Rated 5 out of 5 stars
Verified

Excellent delivery time

Excellent delivery time
Very happy wit my products. Although I did think the else slippers did show a bigger size when I was buyin them but when they arrived they wer only small kids size. So was a bit dissapointed . But I may av read it incorrectly. How ever other than that a very satisfied customer n will def recommend n buy off ye again soon 👍 😃😊

30 September 2025
Rated 1 out of 5 stars
Verified

Still not received

Still not received

6 October 2025
Sellpy logo

Reply from Sellpy

Hi Samantha,

We’re very sorry to hear that your order hasn’t arrived yet. 💙 Please reach out to our support team at hello@sellpy.com
with your order details, and we’ll do our best to resolve this quickly.

Best regards,
Sellpy

Rated 5 out of 5 stars
Verified

Best online thrift

This is the best only thrift store that I've come across. There is a: visually appealing presentation, user-friendly site (except that for finding the language settings), there are options for purchases and sales, overall good quality products with the option to create returns where necessary, efficient customer service.

6 October 2025
Rated 1 out of 5 stars
Verified

I DIDN'T GET A PRODUCT.

I DIDN'T GET A PRODUCT.

6 October 2025
Sellpy logo

Reply from Sellpy

Hi Silvija,

We’re really sorry your order hasn’t arrived yet. Please contact our support team at hello@sellpy.com with your order details so we can help resolve this as quickly as possible.

Best regards,
Sellpy

Rated 4 out of 5 stars
Verified

Good experience buying through Sellpy

I’ve had a nice experience buying through Sellpy. The process is super easy and transparent. The items I’ve ordered have matched their descriptions, and it feels great to give pre-loved things a second life. Shipping within Europe could be faster, however.

29 September 2025
Rated 1 out of 5 stars

Laughable - AVOID

This could been such a good concept, if they weren't this greedy.
1. If you want to sell here, be prepared to earn next to nothing. They take a huge cut of the earnings, after that another for advertising the product. When you want them to send the little money you make from here, the fee for a foreign payment is fully on you. Beware.
2. As a buyer, they are completely out of their minds with their pricing. I found out they price the USED items higher than the new items from the original brand. Saw that with Disturbia dresses - buying them new is often cheaper. Make this make sense.
3. Sorting: they wanted to trow away completely new /and/or/ washed nice quality clothing that I send them because they deemed them unsellable, which was not true. They will, of course, send them back if you want, for another steep postage fee.

So be prepared to earn next to nothing, have your nice clothes being trown to trash and pay higher price than for new items. Fantastic.

20 October 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Overall rating - 2.5 out of 5

LIKE: I love giving things a second life by shopping through online second-hand stores. There’s a wide selection and frequent new arrivals on Sellpy.
DISLIKE: The prices are insane!!!!! Many times, I've found brand-new original items being sold cheaper than on Sellpy!! The quality control is pretty poor — items often have many defects that aren’t mentioned in the description. Delivery can be quite slow sometimes.
Shopping on Sellpy is like playing roulette — sometimes you win, but many times you lose...

28 July 2025

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