Southface Dermatology Reviews 249

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness. Consumers highlight the excellent service provided, noting the efficiency and ease of the booking process. People also appreciate the positive user experience, emphasizing the welcoming and clean environment of the clinic. The level of expertise and care provided by the consultants is a recurring theme, with reviewers expressing confidence in the advice and treatments they received. The customer service is frequently commended for its thoroughness and the clear explanations provided, ensuring that individuals feel at ease and well-informed throughout their visit.

Based on these reviews

Rated 5 out of 5 stars

Dr Luna was very professional and thorough. She is very knowledgeable and easy to talk to. She identified sun damage on my face, and reassured me that it was nothing more sinister. She prescribed appr... See more

Rated 5 out of 5 stars

After a traumatic experience through the NHS a few years back, I put my trust in the clinic and Dr Helen Robertshaw to help me through what was a difficult procedure for me. I am so glad I did and hav... See more

Rated 5 out of 5 stars

I would highly recommend Southface Dermatology, Dr. Helen Robertshaw, and her team. I’ve had treatments over the year under Dr. Robertshaw’s care, all of which have gone well. Throughout the process,... See more

Company replied

Rated 5 out of 5 stars

After four appointments at my local doctor(s), none of which proved to be satisfactory. It was very reassuring to meet Dr Alice Plant, who advised of a suitable course of treatment. Overall an excelle... See more

Company replied

Rated 5 out of 5 stars

I would thoroughly recommend Southface. I was seen by Dr Alice Plant. She was excellent in all regards, not only providing a thorough check-up but also taking time to listen and provided thoughtful re... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Dr Helen Robertshaw, very professional and easy to talk to, she explained everything so well. Lovely clinic. Will definitely be back. Dawn

Company replied

Rated 5 out of 5 stars

I cannot recommend Southface Dermatology,Dr. Helen Robertshaw and her team highly enough. Over the past 12 months I have undergone various treatments under the guidance of Dr. Robertshaw all of which... See more

Company replied

Rated 5 out of 5 stars

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more

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Rated 5 out of 5 stars

I would highly recommend Southface Dermatology. Dr Helen Robertshaw is thorough and empathic, I have been seeing her for years now and I would not see anyone else. I actually travel from Brighton to C... See more

Company replied

Rated 5 out of 5 stars
Verified

I felt confident that the help I was receiving would hopefully solve my problems. It is too early at this stage to give a definite outcome. I do appear to have a spinoff from the initial treatment. Th... See more

Company replied

Rated 5 out of 5 stars

I had the signature hydrafacial with Amanda Capriani. I was impressed with how Amanda talked me through all the techniques she was using and her patience with my questions. My skin felt wonderful afte... See more

Company replied

Rated 5 out of 5 stars

My clinician was very professional and approachable. She was an experienced and knowledgable practitioner which appealed. I also liked the fact that she had had experience of life. I really enjoyed t... See more

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Rated 5 out of 5 stars
Verified

Dr Alice Plant made me feel completely at ease and listened to my concerns carefully. Her examination was very thorough and my follow up letter was informative and thoughtful

Company replied

Rated 5 out of 5 stars

My husband had a large mole removed very sucessfully some time ago from his temple so I was quite happy to put myself in the hands of the friendly efficient people at Southface. Dr Julia Martin treat... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the service at Southface Dermatology to be highly professional. I had a full body skin cancer check with Nikki Woodward. My moles were checked with a specialised mole scanner and Nikki did an... See more

Company replied

Rated 4 out of 5 stars
Verified

Not enough information on treatments or anyone to answer questions. My appointment was good but very expensive for time taken

Rated 5 out of 5 stars
Verified

I went to see Dr. Robertshaw about some concerning moles that had increased in size. After conducting a detailed examination she noted multiple seborrhoeic keratoses on my body and scalp. These are be... See more

Company replied

Rated 5 out of 5 stars

I visited Southface Clinic of Poole yesterday and saw Dr Julia Martin. She removed a couple of warts from my chest and face and also checked my whole body for any adnormal moles. I would highly re... See more

Company replied

Rated 5 out of 5 stars

The staff are knowledgeable , caring and have an eye to detail .I would highly recommend them, they went beyond for me and continued to assist in dressing of the wound from a carcinoma procedure ,in J... See more

Company replied

Rated 5 out of 5 stars

Nurse Amanda does an amazing job at explaining the process of a procedure and providing suggestions/options. I’m always thrilled with the results. The Southface team are lovely - welcoming and friendl... See more

Company replied

Rated 5 out of 5 stars
Verified

The nurse was very knowledgeable the technology was excellent i was happy i now have a baseline record of my skin, any further issues , i can refer to this report and it would help any further foll... See more

Company replied

Rated 5 out of 5 stars

20/10/25. I was seen on time. I was a little worried that my skin issue might be more serious than it turned out to be but the consultant was professional, reassuring and friendly, explaining the proc... See more

Company replied

Rated 5 out of 5 stars

I had a consultation with Dr Helen Robertshaw yesterday to receive advice on a sore seborrheic keratoses on my back. The consultation was extremely though and it was removed there and then. I found th... See more

Company replied

Rated 5 out of 5 stars

Unable to get NHS appointment without six months' wait, so went private, for sun damage on tip of nose. Not serious, but annoyingly red and visible. Dr Julia Martin was very nice and prescribed cream... See more

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Rated 5 out of 5 stars

I have been treated by Amanda for some age spots that needed "zapping". Kind, and a graet bedside manner, she has done a fantastic job! Recommended!

Company replied

Rated 5 out of 5 stars

Have been treated several times at Southface and every visit has had positive outcomes. My latest treatment by Dr Luna was excellent. She is very professional and very easy to talk to and understand... See more

Company replied

Rated 5 out of 5 stars

Excellent all round. Everything you'd want when having BCCs removed from your face (which, it being your face, you want to go right!). Am delighted with the outcome, minimal scarring which is cleverly... See more

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Rated 5 out of 5 stars

Incredible experience, I visited Dr Robertshaw to have cryotherapy on some seborrheic keratoses on my face. I was told full recovery was 3-4 weeks however after 10 days my face has never looked better... See more

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Rated 5 out of 5 stars

I was supposed to be fast tracked by a london hopital, but was let down badly and the, what turned out to be a squamous cell carcinoma on my arm, burst. I had heard excellent reports of Dr Helen Robe... See more

Company replied

Rated 5 out of 5 stars

I recently had a full body check , which I like to do now annually since having a melanoma. Dr Helen Robertshaw was, as last year, very meticulous and answered all my concerns with regard to some mark... See more

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Rated 5 out of 5 stars

The whole experience from making the initial enquiry through to final treatment was very efficient, considered and patient centric. Everyone was so helpful and at every stage everything was explained... See more

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Rated 5 out of 5 stars

I have visited Southface three times being treated by Helen each time. The treatments I received were carried out very effectively and I’m extremely happy with the results. I would have no hesitatio... See more

Company replied

Rated 5 out of 5 stars

The overall experience of the clinic was very pleasant. Clean, friendly, welcoming entrance & waiting area However it was the professional and personable manner of the consultant that made it life c... See more

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Rated 5 out of 5 stars

I had a appointment with Dr Andrew Hodder to check itchy moles on my back he checked me over thoroughly he then froze three on my back and one on my forehead that I hadn't really noticed. He was very... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the service. State of the art equipment but more importantly Nikki took the time to fully explain the process and answer all my questions. She gave me detailed informatio... See more

Company replied

Rated 5 out of 5 stars
Verified

Was seen quickly and examination was carried out in a friendly and professional way, all my concerns were addressed and my mind put at rest. Full body check was also carried out and advice given re... See more

Company replied

Rated 5 out of 5 stars

My first time here and what a remarkable experience it was. From the help, assistance and guidance in booking to the actual treatment were all first class. All was clearly explained by the wonderful... See more

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Rated 5 out of 5 stars
Verified

All the staff at the clinic are polite, professional and very helpful. The administration is excellent and the building clean. At a previous appointment the choices between treatments had... See more

Company replied

Rated 5 out of 5 stars

From the start of my laser treatment, always treated professionally and always given the best advice . Amanda completed my laser treatment and I always felt I was getting the best skin care . M... See more

Company replied

Rated 5 out of 5 stars

From booking my appointment to having treatment the whole process was seamless and reassuring. I was met at reception with a very warm welcome and my treatment by Dr Luna was second to none. In all a... See more

Company replied

Rated 5 out of 5 stars

So simple to book an appointment on line and the treatment was excellent. So effective and efficient.

Company replied

Rated 4 out of 5 stars
Verified

Staff all very pleasant. Minor op good, Doctor and Nurse excellent. Stitches removed VG. Only quibble is the waiting time for results. My thanks to all even pleasant Receptionist!

Company replied

Rated 5 out of 5 stars

My skin is so much better since I've had laser therapy at Southface. Highly recommended.

Company replied

Rated 5 out of 5 stars

I was very pleased with my consultation with Dr Luna. She was very kind and professional and explained my treatment. Highly recommend them.

Company replied

Rated 5 out of 5 stars
Verified

First class service from booking to appointment. Excellent staff and I wouldn’t go anywhere else.

Company replied

Rated 5 out of 5 stars

Pleasant reception staff and I have great confidence in the treatment I receive from Dr. Hodder

Company replied

Rated 5 out of 5 stars

Good experience from start to finish. Receptionists, doctors and nurse professional, caring, helpful and friendly throughout. My consultation and subsequent lesions removal went smoothly. Definitely r... See more

Company replied

Rated 5 out of 5 stars
Verified

Efficient booking and escalation of treatment. Professional and thorough - felt at ease throughout the consultation. Would highly recommend.

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Company details

  1. #5 of 8 best companies in Dermatologist
  2. #18 of 250 best companies in Health and beauty shop
  3. #9 of 37 best companies in Health consultant
  4. #6 of 22 best companies in Medical centre
  5. #11 of 64 best companies in Skin care clinic

Written by the company

Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

A great treatment to give skin a boost

I saw Nurse Amanda for a hydra facial as my skin was feeling dry and a bit blotchy after the summer. It is a new treatment and after a good explanation of procedures I decided to try this. My skin definitely feels and looks better less blotchy and more hydrated. Would recommend

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. So thoughtful and helpful. Dr Luna is calm and professional and I felt as though I was getting the best care, which I was. Thoroughly recommend Southface.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Lesion queries

On time, understanding of worries, explained condition without medical jargon, outlined treatment clearly, and price. Altogether reassuring.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Dr Luna

Dr Luna was very professional and thorough. She is very knowledgeable and easy to talk to. She identified sun damage on my face, and reassured me that it was nothing more sinister. She prescribed appropriate treatment, and gave me advice on long term preventative care. She also examined my torso to check for any sun damage. A first class service which I would thoroughly recommend.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Completely trust their expertise/skill …

After a traumatic experience through the NHS a few years back, I put my trust in the clinic and Dr Helen Robertshaw to help me through what was a difficult procedure for me. I am so glad I did and have returned for a further checkup and again received her expert advice. It’s so important to be able to trust the specialist caring for you at these times and her expertise, care and general approach is second to none. I wouldn’t go anywhere else.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I would highly recommend Southface Dermatology, Dr. Helen Robertshaw, and her team. I’ve had treatments over the year under Dr. Robertshaw’s care, all of which have gone well. Throughout the process, the team at Southface has been consistently professional.

26 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your 5* review! We really appreciate your feedback!

Kind regards

Southface Dermatology

Rated 5 out of 5 stars

Excellent service

After four appointments at my local doctor(s), none of which proved to be satisfactory. It was very reassuring to meet Dr Alice Plant, who advised of a suitable course of treatment. Overall an excellent service.

25 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your 5* review!!

If there is anything else we can help with in the future, please let us know.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Excellent experience with Dr Helen…

Excellent experience with Dr Helen Robertshaw, very professional and easy to talk to, she explained everything so well. Lovely clinic. Will definitely be back. Dawn

25 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your 5* review!!

We are pleased to hear your feedback!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Good experience from start to finish

Good experience from start to finish. Receptionists, doctors and nurse professional, caring, helpful and friendly throughout. My consultation and subsequent lesions removal went smoothly. Definitely recommending this clinic.

20 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your kind review! If there is anything else we can help with in the future, please don't hesitate to get in touch!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

I would thoroughly recommend Southface

I would thoroughly recommend Southface. I was seen by Dr Alice Plant. She was excellent in all regards, not only providing a thorough check-up but also taking time to listen and provided thoughtful responses. She also gave reading material for post-appointment follow up.

18 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your review! We will pass on your feedback!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Excellent service very attentive

Excellent service very attentive

17 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your 5* review!

We really appreciate it!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

My skin is so much better since I've…

My skin is so much better since I've had laser therapy at Southface.

Highly recommended.

12 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your review! We appreciate your feedback.

If there is anything else we can help with in the future, please do let us know.

Many Thanks,

Southface Dermatology

Rated 5 out of 5 stars

I have been treated by Amanda for some…

I have been treated by Amanda for some age spots that needed "zapping". Kind, and a graet bedside manner, she has done a fantastic job! Recommended!

11 November 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your review! We appreciate your feedback.

If there is anything else we can help with in the future, please do let us know.

Many Thanks,

Southface Dermatology

Rated 5 out of 5 stars
Verified

Dr Alice Plant made me feel completely…

Dr Alice Plant made me feel completely at ease and listened to my concerns carefully.
Her examination was very thorough and my follow up
letter was informative and thoughtful

5 November 2025
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your review! We appreciate your feedback.

If there is anything else we can help with in the future, please do let us know.

Many Thanks,

Southface Dermatology

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