Cafeology Limited  Reviews 1,309

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coffee, highlighting its great taste and freshness. Consumers appreciate the detailed product descriptions available online, which help them make informed choices. The ordering process is described as easy and straightforward, contributing to a positive overall experience. People are also very satisfied with the delivery service, noting its speed and efficiency. Many reviewers mention the personal touch provided by the company, such as surprise treats included in the orders and proactive communication to resolve any issues. The customer service team is frequently commended for their helpfulness, knowledge, and dedication to ensuring customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Delicious coffee, got the latin espresso beans. Perfect crema and lovely taste. Had a delivery would fall on new years and they kindly followed up to check if would want earlier. Quick despatch and d... See more

Company replied

Rated 5 out of 5 stars
Verified

Someone phoned to check up that if got my order correct - which I hadn't and also to tell me how much I needed to buy in order to get free postage - which I hadn't noticed. And, despite the dreadful... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my second review of Cafeology, although I actually subscribe to their Roastology retail store. I'm writing again because of the beyond outstanding customer service provided last week by Vicky... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a great company to deal with. I subscribe to their coffee beans and have three bags delivered every two months. They have a wide range on offer and I wanted to try them all ideally until I f... See more

Company replied

Rated 5 out of 5 stars

I chose Cafeology because it ranked well on ethicalconsumer.org. It smells amazing, is nicely packaged, and arrived quickly. I’m giving it as a gift but ordered a little extra for myself too.

Company replied

Rated 5 out of 5 stars
Verified

Good coffee, fair price, and best of all extremely efficient delivery which means you can trust it's arrival when only ordering at the point you are running low. The company scores really well from... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered friday morning wasn't expecting it arriving until early next week,however "slight change"usually delivered in own vehicle came Sat aft.via DPD in my opinion best courier of all. Product excel... See more

Company replied

Rated 5 out of 5 stars
Verified

Part of my order was delayed due to the beans still being in process. The team phoned me within 5 minutes of placing my order and offered to split the shipment which was perfectly reasonable. B... See more

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Rated 5 out of 5 stars
Verified

Really great tasting coffee and unquestionably premium fresh bean. I use a Sage Oracle bean to cup and my Cooling Towers beans have the grind level at 25. ( cheap coffee is 8) The higher the number th... See more

Company replied

Rated 4 out of 5 stars
Verified

Somehow, I was sent a rather peculiar looking spare part rather than the three bags of coffee I’d ordered. Easy mistake to make. I coped as best I could until the cavalry arrived in the form of a coff... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online with good descriptions of the products. Rapid and efficient shipping. The coffee tastes great. Having tried several blends, we settled for the Supernova Blend for a mocha pot coff... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ordering system for great coffee Bought bag of coffee after tasting at a Cafe while on holiday in the Peak District. Had to get some more. So search web. All information about each coffee is ni... See more

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Rated 5 out of 5 stars
Verified

I love their coffee and have subscribed since January 25. The beans I receive are fresh and beautifully packaged. I had to alter my last order and Lizzie in their offices made sure I got the new pr... See more

Company replied

Rated 5 out of 5 stars
Verified

Chose cafeology as it ranked well on ethicalconsumer.org. Smells amazing, nicely packaged and arrived quickly. Giving as a gift but ordered some extra for myself.

Company replied

Rated 5 out of 5 stars
Verified

Collect in person is always an excellent experience. Friendly staff and prompt order turnaround within 24 hours when I order during the week. The website is straightforward, and I appreciate the des... See more

Company replied

Rated 5 out of 5 stars
Verified

A really brilliant company selling superb products. I love the coffee which won my extensive taste tests along with the prompt despatch using DPD timed delivery. Perfect.

Company replied

Rated 5 out of 5 stars
Verified

Communication is great over the phone Website good many ways to pay Delivery was excellent Corrected my order error. This time i didn’t see a roast date just a best before date, and one of the thr... See more

Company replied

Rated 4 out of 5 stars
Verified

Maybe the expectations of my tastebuds are increasing, but the last batch of the ‘Supernova’ didn’t delight quite as much this time. ‘Cooling Towers’, however, very consistent.

Company replied

Rated 5 out of 5 stars
Verified

I placed my order in and very swiftly it arrived at my home very quickly with great updates on the journey from factory to home. The products were well packaged with no damages and even a little sur... See more

Company replied

Rated 5 out of 5 stars
Verified

I am relatively close to them but latest delivery amazed me,realised my supply was low ordered mid-morning arrived late afternoon same day,very courteous staff plus few complimentary biscuits. Bar se... See more

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Rated 5 out of 5 stars
Verified

Love the choice of coffee beans - single estate and blends . Really reliable delivery service and leaves in a safe place if we are not in .

Company replied

Rated 5 out of 5 stars
Verified

What a fantastic service! First order with Cafeology and like supporting local businesses. Easy ordering process online with plenty of information. Order arrived the next day and the little Biscoff bi... See more

Company replied

Rated 5 out of 5 stars
Verified

Placed 2 orders within minutes of each other, and was contacted to see if this was a duplicate & if not, did I want them shipped together. Good to know that you are dealing with real people & not just... See more

Company replied

Rated 5 out of 5 stars
Verified

We didn’t find our coffee for a day or two. In green bin but no note through door or email message. Contacted by Cafeology, genuine mistake by new driver! Dealt with very pleasantly, won’t hesitate t... See more

Company replied

Rated 5 out of 5 stars
Verified

Always a great service, and this time particularly very impressed. Order midday Friday, arrived midday Sunday and loved the little touch of a caramel shortcake in the box as a surprise. Keep up the gr... See more

Company replied

Rated 5 out of 5 stars
Verified

Great tasting coffee, I’d highly recommend the Christmas blend! Be sure to order the minimum amount for free postage though, it’s around the same cost as another 25g bag.

Company replied

Rated 5 out of 5 stars

I consistently receive great service, I ordered midday Friday, and my package arrived by midday Sunday. Keep up the fantastic work!

Company replied

Rated 5 out of 5 stars
Verified

I tried a few coffees a while back and was impressed. I ordered a kilo of the one I liked the best. The order was processed, dispatched and arrived in great time and with a very welcome bonus. Top exp... See more

Company replied

Rated 5 out of 5 stars

Picked our Decaff bag up from Coleman’s Deli in Hathersage, had my first cuppa this morning listening to the birds in the garden and the sun is shining and it is delicious, thank you.

Company replied

Rated 5 out of 5 stars
Verified

Repeat order for Cooling Towers beans. I really enjoy this coffee and will continue to order the 1 kg bag. I'm using about 1 bag a month, it is my regular treat

Company replied

Rated 5 out of 5 stars
Verified

I have this coffee on subscription. It's always on time, sometimes there is a little treat in the box and the coffee is always superb. I can't recommend Cafeology and the products they supply enough... See more

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Rated 5 out of 5 stars
Verified

I called and they couldn’t have been more helpful. The knowledge around the brand is on point and the coffee I ordered arrived quickly and is an excellent product. I will be ordering again for sur... See more

Company replied

Rated 5 out of 5 stars
Verified

Prompt service, delivery of order. Coffee is great, honey perfect and flapjacks like no other! What more can I say. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Cafeology have restored my faith in what true customer service is about. I had an unusual introduction to Cafeology, in that I had coffee in a restaurant and I was so surprised and delighted wit th... See more

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Rated 5 out of 5 stars
Verified

Very prompt service. If my order had been thrown into a car and driven straight to Essex it could not have been much quicker.

Company replied

Rated 4 out of 5 stars
Verified

A smidge slower to deliver than usual (I've been spoilt) and no sweet treats ever since I pointed out the harmful additives (E450 Diphosphates) in the flapjack.

Company replied

Rated 5 out of 5 stars
Verified

It's always 5 star service from this team. Small team, excellent comms. Cracking coffee. Swift delivery.

Company replied

Rated 4 out of 5 stars
Verified

my triple pack experiment has helped me focus on my coffee 'likes' and disregard the coffees I'm not so keen on (eg Ethiopia)

Company replied

Rated 5 out of 5 stars
Verified

Love their products. I’ve bought the Supernova coffee in both ground and bean form and it’s now a staple in my kitchen. I love it! Really great and quick service when I ordered online and I received a... See more

Company replied

Rated 4 out of 5 stars
Verified

The Christmas blend is a great drink but postage seems to have gone up by 100% which is why only 4 stars on this occasion

Company replied

Rated 5 out of 5 stars
Verified

I'm placing my regular order for Cooling Towers whole bean. My wife asked for a bag of decaff whole bean and I added it to the order. The decaff is very tasty and she is pleased.

Company replied

Rated 5 out of 5 stars
Verified

My third order of Cooling Towers espresso beans. I am enjoying the coffee. Great levels of service from this company

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service ordered the evening before the delivery how great is that! Coffee is lovely smooth and quality.

Company replied

Rated 5 out of 5 stars
Verified

I contacted Lizzie before placing my order and she was just brilliant in her advice as I could not remember my previous order details

Company replied

Rated 5 out of 5 stars
Verified

Great bespoke coffee delivered fresh to my door at the click of a mouse. Free postage too….love it x

Company replied

Rated 5 out of 5 stars
Verified

Great coffee and great service! Very quick and easy - Thankyou

Company replied

Rated 5 out of 5 stars
Verified

Great turn around on the order yet again. Great service, speed and product

Company replied

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Company details

  1. #2 of 67 best companies in Coffee Roasters
  2. #1 of 48 best companies in Beverage Distributor
  3. #1 of 47 best companies in Catering food and drink supplier
  4. #2 of 39 best companies in Coffee machine supplier
  5. #2 of 52 best companies in Coffee wholesaler
  6. #1 of 18 best companies in Tea Wholesaler

Written by the company

Established since 2003 we are an independently owned coffee roaster based in Sheffield. We have direct relationships with our producers and source speciality grade coffees that are hand roasted and packed at our modern facilities. We offer a same day dispatch service before 3pm with a next day delivery (dependent upon location) We take pride in offering a personal service and understanding our customers needs.

Cafeology - Great Coffee, Great Cause

Written by the company

100% Ethical in everything that we do
Established since 2003 supplying speciality coffees to the out of home market throughout the UK and now deliver direct to your home.

Order before 3pm on weekdays for same day dispatch

Free deliveries for all orders over £15

Orders delivered within 3 working days

Contact info

Cafeology Limited

Great Coffee Great Cause

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Someone phoned to check up that if got…

Someone phoned to check up that if got my order correct - which I hadn't and also to tell me how much I needed to buy in order to get free postage - which I hadn't noticed. And, despite the dreadful line, she sorted it all out for me. Great service and delicious coffee

1 December 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review, we're glad our Team were able to help and make sure you got value for money We're so glad that you enjoy the coffee too

Rated 5 out of 5 stars
Verified

Delicious coffee

Delicious coffee, got the latin espresso beans. Perfect crema and lovely taste. Had a delivery would fall on new years and they kindly followed up to check if would want earlier. Quick despatch and delivery too. Was shopping around to find my favourite fairtrade ethical espresso cup and have finally found it.

30 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

How lovely that you have found your favourite coffee and we have ensured you will be fully caffeinated over the Christmas period. Thankyou for taking the time to let us know

Rated 5 out of 5 stars
Verified

I contacted Lizzie before placing my…

I contacted Lizzie before placing my order and she was just brilliant in her advice as I could not remember my previous order details

20 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

What a lovely review its great to hear Lizzie was able to help you. I will be sure to let her have this feedback

Rated 5 out of 5 stars
Verified

Great coffee and great service

Great coffee and great service! Very quick and easy - Thankyou

28 September 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review We're so pleased that your ordering experience was great and you enjoy the coffee too

Rated 5 out of 5 stars

I chose Cafeology because it ranked…

I chose Cafeology because it ranked well on ethicalconsumer.org. It smells amazing, is nicely packaged, and arrived quickly. I’m giving it as a gift but ordered a little extra for myself too.

27 October 2025
Unprompted review
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review. We hope your gift is well received and that you enjoy your coffee too

Rated 5 out of 5 stars
Verified

Colour me impressed

Great turn around on the order yet again. Great service, speed and product

9 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your great review. Its lovely to read that we are consistently delivering orders quickly. This is great feedback for the whole Team

Rated 5 out of 5 stars
Verified

Great coffee

Great coffee, great service

13 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review We're pleased you have received a great all round experience

Rated 5 out of 5 stars
Verified

This is a great company to deal with.

This is a great company to deal with.
I subscribe to their coffee beans and have three bags delivered every two months. They have a wide range on offer and I wanted to try them all ideally until I find the ones that suit my taste. So I have to alter my choice every two months. Their Customer Support could not better, indeed I feel they are really keen to satisfy my curiosity. They even arranged for one of their very knowledgeable team to ring me and discuss my brewing methods so they can advise on my best choices.
What a great local company with customers at their heart.

11 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your great review. We love that you are trying different blends and we are helping with your choices.

Rated 5 out of 5 stars

I consistently receive great service

I consistently receive great service, I ordered midday Friday, and my package arrived by midday Sunday. Keep up the fantastic work!

6 August 2025
Unprompted review
Cafeology Limited  logo

Reply from Cafeology Limited

This is lovely to her that you consistently have a great experience when ordering. Its a true team effort so this feedback is really welcome

Rated 5 out of 5 stars
Verified

Excellent

Excellent coffee!

9 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review, we agree..we are maybe a little biased though

Rated 5 out of 5 stars
Verified

Friendly, knowledgeable, helpful, effective.

This is my second review of Cafeology, although I actually subscribe to their Roastology retail store. I'm writing again because of the beyond outstanding customer service provided last week by Vicky and Lizzie. Both were friendly, knowledgeable, extraordinarily helpful and completely effective. They certainly weren't going to let me run out of coffee even though it was down to me. If you could give them 10 stars I would!

7 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for such a fantastic review We will certainly make sure Lizzie and Vicki receive this feedback. We're so pleased to hear you had such a great experience

Rated 5 out of 5 stars
Verified

Bean to Cup never smelt and tasted so divine

Love the choice of coffee beans - single estate and blends . Really reliable delivery service and leaves in a safe place if we are not in .

5 November 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review We love to hear that you have had a great all round experience with your ordering

Rated 5 out of 5 stars
Verified

Gifts with heart - ethically sourced

Chose cafeology as it ranked well on ethicalconsumer.org.
Smells amazing, nicely packaged and arrived quickly. Giving as a gift but ordered some extra for myself.

28 October 2025
Cafeology Limited  logo

Reply from Cafeology Limited

thankyou for your review. Its great that you are really happy all round with our product and service. We hope your gift is as well received too, just to let you know we can deliver gifts direct too if you need this in the future

Rated 5 out of 5 stars
Verified

5star quality product/service

I am relatively close to them but latest delivery amazed me,realised my supply was low ordered mid-morning arrived late afternoon same day,very courteous staff plus few complimentary biscuits.
Bar set very high for improvement.

17 October 2025
Cafeology Limited  logo

Reply from Cafeology Limited

What a fantastic review, thankyou and I'm glad to hear it sounds like your order was timed to perfection too

Rated 4 out of 5 stars
Verified

Maybe the expectations of my tastebuds…

Maybe the expectations of my tastebuds are increasing, but the last batch of the ‘Supernova’ didn’t delight quite as much this time. ‘Cooling Towers’, however, very consistent.

20 September 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review I'm please to hear the Cooling Towers is consistent but I'm sorry the last batch of Supernova didn't delight you I am pleased to say we haven't received any other reports but rest assured I have refunded the cost of the bag you ordered as we want you to be totally happy with your coffee. Please always let us know straight away if this isn't the case as, although we appreciate coffee taste is subjective, we can investigate if necessary.

Rated 5 out of 5 stars
Verified

Quick delivery

Good coffee, fair price, and best of all extremely efficient delivery which means you can trust it's arrival when only ordering at the point you are running low.

The company scores really well from an ethical point of view too...

22 September 2025
Cafeology Limited  logo

Reply from Cafeology Limited

Thankyou for your review. We are very proud of our quick turn around and our ethics too. We are glad you appreciate this too

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