tellmeGen Reviews 130

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link... See more

Company replied

Rated 5 out of 5 stars

Everything was spot on time. Amazing team patiently responded to every query raised during the whole shipment process. Results were delivered spot on promised time. Been going thru the results surpris... See more

Company replied

Rated 1 out of 5 stars

They don't provide full mtDNA sequence, nor clarify that in the description of the mtDNA advert. They say they provide a "migration Path" map for the haplogroup. The little map they provide is not eve... See more

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Rated 5 out of 5 stars

I had a very pleasant experience with tellmegen! Not only were their instructions clear as day (my biggest fear was messing up getting my DNA to them) my DNA kit was received lightening fast by them.... See more

Company replied

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tellmeGen's online genetic test. Includes ancestry tests, predisposition to diseases and genetic nutrition analysis, among others. With tellmeGen's DNA test, you’ll discover in-depth insights about your health, origins, and wellness that you didn’t know before. More than just a genetic test: the most comprehensive and accessible genetic service you can find. Análisis genético online de tellmeGen. Incluye test de ancestros, predisposición a enfermedades, y análisis genético de nutrición, entre otros. Con el análisis genético descubrirás en profundidad numerosos aspectos sobre tu salud, origen y bienestar que antes desconocías. Mucho más que una simple prueba genética: el servicio genético más completo y accesible que puedes encontrar.


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4.3

Excellent

TrustScore 4.5 out of 5

130 reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Incorrect result and nonchalant…

Incorrect result and nonchalant customer service!
I bought the family kit for inheritance conditions, specifically interested in the result of Birt-Hogg-Dube, as a radiologist had recently raised suspicions from viewing a chest x-ray. A BHD patient needs to be monitored I various ways annually as 30% of BHD ppl will get malignt kidney cancer (at a much younger age (-20) her age than kidney cancer average for non BHD patients. So monitoring is crucial.

The TellMeGen test came back negative for BHD. Which then led to an even bigger health scare as another strong option to my lung condition could be Tuberous sclerosis. But after months of test, via state health care, blood work came back positive for BHD and that is now my formal diagnosis.
TellMeGen does not claim to be a tool for diagnosis, and they clearly only test for the most common known mutations per condition, NOT ALL, and in my case with the BHD it seems to be a Scandinavian/European strand of the mutation that is not included in the TellMeGen test. Just an FYI.

But the reason why I write this negative review is mostly because when I reached out to TellmeGen to let them know that I have a BHD diagnosis and that their test clearly didn’t cover that mutation in their test, offering them more information so that they could include this into their test to avoid more ppl getting a false negative for BHD, not ever asking for a refund just offering information. They never responded. Which speaks volumes.

If you are worried about something and am looking for answers. This company is not the answer.

10 September 2025
Unprompted review
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Reply from tellmeGen

Hello,
We are sorry that our test was unable to detect the specific variant you carry, although you understand the cause of this.
The test you purchased is a genotyping service, not sequencing, with all that this implies.
We interpret that the main reason for your dissatisfaction is the lack of response from our Customer Service (additionally, you have left us a negative 1* review, the worst possible rating, which we consider to be quite exaggerated).
When did you contact us? Are you aware that there are other contact methods besides email, such as social media or real-time chat?
With only the information you’ve provided in the review, we cannot assist you further.
Please get in touch with us, and we will see what we can do.
Best regards.

Rated 5 out of 5 stars

Scarily accurate and has made me have…

Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link to autism is clear, again, in a generalised way but it is interesting to see it all in ine place. Also the pharmacology interactions were dead on the money and explain a lot.

5 September 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your review.
We hope the results are more helpful than frightening :)
If you have any questions or need anything, we are here for you.
Best regards.

Rated 5 out of 5 stars

Its great

Now I finally know why my family is suffering/prone to diseases, and I know what traits I have thanks to this company! well appreciated!

15 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
We hope the results turned out well.
Best regards.

Rated 5 out of 5 stars

Exceptional product

It's hard to believe you can get such a detailed DNA test for such a small amount of money. This is life changing. It helped us prevent future diseases. And their customer support is brilliant too. Well done!

14 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
We hope to continue improving results in the future :)
Best regards.

Rated 5 out of 5 stars

Awesome and so interesting

I have really enjoyed this process. It was SO easy to do and results were speedy. Amazing to read the ancestry results and compare to my daughter's. Great to know health results as well. Very professional crew and always willing to help.

13 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
If you need anything, we're here.
Best regards.

Rated 5 out of 5 stars

Great services

First this was a lot faster than we expected! The detail of the DNA results is amazing and will take much more digging into. Ancestry, disease potential, body information, all excellent.

14 August 2025
Unprompted review
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Reply from tellmeGen

Thank you for the review.
We're glad you liked it so much :)
Best regards.

Rated 5 out of 5 stars

Extremely recommended

I am absolutely impressed with the details and results, not only for telling me about my ancestors, but also for my health, predisposition to illness, and detail about each organ, strengths and weakness. WOW! I am ordering it now for my whole family.

13 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
Let us know what your family thinks and if we can help with anything else :)
Best regards.

Rated 5 out of 5 stars

Efficient and friendly customer service

Very efficient and custom friendly service, always in touch and ready to answer questions. I got so much helpful and revealing information about my health for very decent price.

13 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you very much for the review.
We’ll stay in touch in case you need anything :)
Best regards.

Rated 5 out of 5 stars

Tellmegen DNA test

Bought a DNA kit from Telmegen, first class service in terms of response, quality of the products, and excellent support.
Thank you for the professional service, do recommend it.

11 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review and for recommending us.
Best regards.

Rated 5 out of 5 stars

So glad

I am so glad with the experience of tellmeGen. I did analysis of ancestry using starter kit. I received quickly the kit. the kit is very clear simple and efficient. thank you a lot. I feel exited to buy the advanced kit.

13 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
If you liked the Starter, you'll also like the Advanced.
Best regards!

Rated 5 out of 5 stars

Fast service

All the processes were very quick and problem-free, highly recommended.

12 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for recommending us.
Best regards.

Rated 5 out of 5 stars

Everything explained clearly

The process went perfectly because everything was well explained. The results were delivered before the announced deadline. I highly recommend it.

11 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for recommending us.
Best regards.

Rated 5 out of 5 stars

Perfect

Very happy! It's very simple to use. Shipping to the laboratory is included. The results came to me a few days before the scheduled date and with a lot of very useful ones. I am recommending it to everyone.

11 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for recommending us.
Best regards.

Rated 5 out of 5 stars

Wondrous

I bought it as a gift and the person I gave it to was thrilled, the results came after a few weeks of waiting and are very useful both for health purposes (knowing genetic predisposition to diseases) and to learn a bit about your past, advice!

11 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you very much for the review.
Best regards!

Rated 5 out of 5 stars

Amazingly customer centric extremely helpful

Everything was spot on time. Amazing team patiently responded to every query raised during the whole shipment process. Results were delivered spot on promised time. Been going thru the results surprised and happy... traits mentioned are spot on... HIGHLY HIGHLY RECOMMEND!!!

11 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you very much for the review.
We are proud of our customer service :)
Best regards!

Rated 5 out of 5 stars

Happy now

I was really pleasantly surprised that the issue we had with the service and the delay was resolved personally by the CEO. All questions were quickly clarified and answered. I'm very happy now.

11 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for the review.
Whatever you need, we are here.
Best regards.

Rated 5 out of 5 stars

Useful tool

It may attract curiosity to discover one's genetic origins, but perhaps the greatest utility lies in knowing the genetic predisposition to diseases. It may prove to be a useful tool for doctors who need to define a diagnosis in special cases.

11 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you very much for the review.
We have a tool called professional accounts specifically for collaborating with doctors and healthcare professionals :)
We agree with you.
Best regards.

Rated 5 out of 5 stars

I was skeptical

I was skeptical but I'm pretty impressed. I knew before that I had a gene mutation. This was proven five years ago with a complex blood test. Here you spit into a tube and get the same result - if it had been possible earlier, I might not have fallen ill. Highly recommended.

10 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you very much for the review.
We agree with you that in recent years, advancements in the field of genetics have made possible what previously required slower and more laborious tests.
Thank you for trusting us!
Best regards.

Rated 5 out of 5 stars

As thorough as it gets

I had a very pleasant experience with tellmegen! Not only were their instructions clear as day (my biggest fear was messing up getting my DNA to them) my DNA kit was received lightening fast by them. The results took a couple weeks, but I was sent an email about their completion. After logging in into my personal and secure account, I was able to pull up my results right away. They are VERY thorough, detailed and spot on from what I know from my personal family history. It was very interesting to learn about myself, which will help me be healthier in the future as I know what I am more prone to.

10 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you very much for the review.
We are glad that you liked your results :)
Best regards.

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