The Scent Reserve Reviews 6,807

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the quality and value for money of the fragrances, highlighting that the scents are long-lasting and comparable to more expensive brands. Consumers also appreciate the wide selection of products available and the overall scent quality. Many people mention receiving compliments when wearing these fragrances. The opinions on order and delivery service are mixed. While some reviewers report fast delivery and excellent service, others have experienced delays or issues with their orders, especially during peak sales periods. Some consumers have reported issues with customer service responsiveness, while others praise the prompt and helpful assistance they received.

Based on these reviews

Rated 4 out of 5 stars

Ordered at least 10 times in the last 18 months, so speaks for itself. In short "addicted" Powerful and bold, however wears out after a while but moneys worth for sure. Definitely, having them label... See more

Rated 4 out of 5 stars

Was a bit dubious trying something new but should have done it ages ago. Fragrances smell fantastic and last ages too. I ordered 4 bottles and we love them. Will be purchasing again. Will recommend t... See more

Rated 4 out of 5 stars

Ordered 4 for £29 was sceptical but yhea they stack up exactly like the essence vault,tbh ombre nomade was better than essence vault.All smell nice and last a good part of the day.1 million is very sw... See more

Rated 4 out of 5 stars

update on 6th Dec - I got a reply back from them as shown below (and on email) and they managed to dispatch the items promptly which has now saved our holiday so changing the rating however, it shou... See more

Company replied

Rated 5 out of 5 stars

Great selection of long lasting scents. I picked up 8 men’s fragrances, as I tend to prefer musky and spicy profiles. The standout for me was 550, inspired by Sauvage Elixir. It smells incredible and... See more

Company replied

Rated 5 out of 5 stars

I have ordered my perfume on 29 of November, 5 days later I haven’t hears from them anything about shipping, I started to worry so sent them an email, day after the customer service replied with apol... See more

Rated 5 out of 5 stars

These perfumes are the best dupes I’ve had and such an amazing price! The scents I’ve tried so far smell exactly like the real version and I'm always getting compliments whichever I wear! I’ve just or... See more

Company replied

Rated 5 out of 5 stars

The Scent Reserve is a great place to buy your aftershaves and perfumes at a bargain price, as well as the price being literally £60, £80 or even over £100 cheaper the scents last all day, you... See more

Rated 2 out of 5 stars

First time ordering from the scent reserve, although there are a good variety of scents. Received an incorrect item in the order. Tried to contact via email, the scent reserve message centre, Face... See more

Company replied

Rated 3 out of 5 stars

We ordered on Black Friday for the bundle deal with Royal Mail Tracked 24 shipping and have had no tracking information even though we have had a confirmation email and paid through shop and we have... See more

Company replied

Rated 5 out of 5 stars

Still building my collection, but i must say how impressed i am with my orders especially the black friday deal! The prices, the scents and ordering are absolutely spot on. will continue to build my... See more

Company replied

Rated 5 out of 5 stars

I thought I would give this a go, ordered on a Thursday received and was here on Saturday, excellent delivery service. Didn’t really know what I was ordering but when they arrived couldn’t fault them... See more

Rated 5 out of 5 stars

I absolutely love love The Scent Reserve. Their fragrances are affordable and brilliant value for money. The fragrances smell divine and have last long. I have purchased 20+ bottles in orders so far.... See more

Rated 3 out of 5 stars

1st order the scent was amazing lasted all day and got sooo many compliments. These bottles atomisers messed up which were easily and quickly replaced however the smell wasn’t as strong nor did it las... See more

Rated 5 out of 5 stars

Ordered 28th November Arrived 4th December. Considering it's black Friday and coming I to Christmas time I think this is very good, I've purchased items from boots which still haven't ar... See more

Rated 5 out of 5 stars

Had about 4 orders now and each one has been fantastic. I can’t compare the fragrances with there more expensive brand aftershaves as I’ll never pay them prices. However these are top quality long l... See more

Rated 2 out of 5 stars

Sorry Scent Reserve but so disappointed in the lasting power. Decided to buy after reading other reviews but after using 1st bottle for several days its lasting 3 hours at most before I have to reapp... See more

Company replied

Rated 2 out of 5 stars

The communication is terrible, never a good sign... Bought the 4 bottles for 30, took a while to get them (kind off understandable with the offer), and had to email numerous time's to find out what w... See more

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Rated 5 out of 5 stars

Used this website numerous times now! The scents you cannot tell a difference they last all day and is probably the best customer service I’ve ever received! I’m not one for leaving reviews but I subm... See more

Company replied

Rated 5 out of 5 stars

I have been using scent reserve for 2 years now and they never disappoint, I have had multiple scents both Men’s and Women’s and they are always spot on, I would highly recommend the blended scents... See more

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Rated 3 out of 5 stars

Still not received order after 5 days, have emailed twice and no response. Ive had no email to even say that it has even been shipped! I don't want an automated response telling me to email - as ive... See more

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Rated 2 out of 5 stars

I know these are not meant to smell exactly like the real thing but there is ZERO SIMILARITY!! I bought Alien, Black Opium & Black Orchid. The 1st 2 I'm very familiar with & there's no similarity. I g... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Scent Reserve for a while now, and I couldn’t be happier. The service is excellent, and the fragrances are absolutely amazing — each one is unique and long-lasting. It’s clear they put... See more

Company replied

Rated 3 out of 5 stars

Ordered on the 29th November still received nothing not even a tracking number sent a couple of emails still no reply c'mon scent reserve I know you can do better order number is TSR1168366 please rep... See more

Rated 5 out of 5 stars

Brought 3 bottles of the same fragrance, absolutely blown away how much it smells like the original, not quite as strong, but for everyday wear, at that amazing price I'm very happy. I've had so many... See more

Rated 5 out of 5 stars
Verified

I discovered The Scent Reserve by accident and I’m so glad I did. From the packaging to the first spray, everything feels premium and personal. The fragrances have real depth — not just another ge... See more

Rated 5 out of 5 stars

It was so easy to use there website and if know what your looking for that makes it easy aswell, all the fragrances come by numbers! But for instance its say 66 (good girl gone bad) so u would no that... See more

Company replied

Rated 5 out of 5 stars

I have ordered multiple times over the past year or so and never had an issue. Their products are excellent. My most recent order did present a minor problem, possibly down to my misunderstanding of... See more

Rated 3 out of 5 stars

Items are well wrapped, nice boxes and nice glass bottles. Unfortunately, two (out of five) leak a little when sprayed leaving a lot of liquid on the fingers. The scents are nice, not a lot like... See more

Rated 5 out of 5 stars

Absolutely brilliant value these fragrances. I’ve ordered several times, mixed and matched quite a few and had loads of compliments on how I smell so nice…last one at the vets when I took the dog and... See more

Company replied

Rated 5 out of 5 stars

I have purchased 7 bottles in the past week or so. Delivery was timely and packaging was in excellent condition on both occasions 👌 I have not used 4 of the 7 bottles as yet because I'm still... See more

Rated 5 out of 5 stars

I have had many orders from Scent reserve and every fragrance I have ordered as been Excellent.. Before I started using Scent reserve I used to pay a fortune for my originals.. Since using Scent r... See more

Rated 5 out of 5 stars

Absolutely over the moon I’ve been introduced to The Scent Reserve by a friend, after years of buying FM Fragrances, these are much cheaper and bigger bottles too. A great variety of fragrances availa... See more

Company replied

Rated 5 out of 5 stars

Without sounding too AI (like all the reviews they use on their website 🤔🤣), these smell fantastic and, most of them, just like their 'inspired by' scent... Even the ones that don't smell exactly... See more

Company replied

Rated 5 out of 5 stars

The scent is long-lasting without being overpowering, making it perfect for both everyday wear and special occasions. What truly sets it apart is its balance luxurious yet subtle, elegant yet modern.... See more

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Rated 2 out of 5 stars

Great smelling copies,brilliant prices however definitely do not last very long.Max 4 hours freshness at a push before having to re apply.If you use daily sprays and don’t want to splash out this is a... See more

Company replied

Rated 5 out of 5 stars

Ordered aftershave and car freshener. Arrived quickly, however the box was damaged. I emailed the team and they apologised and sent a new box within a week. Very good service.

Rated 5 out of 5 stars

BOUGHT THE 4 , Received my order today😃 ( ordered Sunday arrived Tuesday 💯👌 ) all smell AMAZING , very close to originals and last most of the day , 157 TERRE DE HERMES 💯🔥💯🔥💯🔥💯🔥

Company replied

Rated 5 out of 5 stars

Good selection of scents, which have a long life when worn. I bought a number of men’s fragrances, I prefer musks and spices. The one that stands out for me is 550, which is inspired by Sauvage El... See more

Rated 5 out of 5 stars

I ordered black friday deal and arr8ved today, amazing smells as always as I have ordered previously, took longer than normal to arrive but only expected at this time of the year, all I can say high... See more

Rated 5 out of 5 stars

I get these all the time well worth buying as they smell amazing last long and for a fraction of the price of other brands and perfumes 🙌 so from me it’s a big thank you as you save me lots of money... See more

Rated 5 out of 5 stars

Have ordered numerous times all without any issues,last order had smashed & missing bottles,from the first email reportimg this the level of service to fix this has been 1st class,will recommend to al... See more

Rated 5 out of 5 stars

Well. What can I say... Thanks guys! Thank you for amazing smells! And thank you for unblocking my nose as I have the flu. If this doesn't confirm you need to get this, then nothing will. Tha... See more

Company replied

Rated 5 out of 5 stars

My Husband and I have 9 bottles each they all smell amazing could not be happier with them all super fast delivery

Company replied

Rated 5 out of 5 stars

I love The Scent Reserve. I’ve bought fragrances both male and female for myself and as presents on several occasions and often get complimented by people recognising the scents as the perfumes they a... See more

Rated 5 out of 5 stars

After buying 4 at the reduce price black Friday the smell was so strong and brilliant it lasted more than 24 hours,so I thought while the offer is on I'd get it again 2 of my favourite and 2 diffe... See more

Rated 4 out of 5 stars

I was slightly pessimistic after trying them but found that, once left to dry naturally, the scent really came to the fore. Don't be put off when you apply them ...they don't seem to be what you'd exp... See more

Rated 5 out of 5 stars

I recently purchased a selection of perfumes from The Scent Reserve, and I must say—each one was a delight. From the moment I opened the packaging, I could tell this brand takes pride in its craft.... See more

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Company details

  1. Perfume store

Written by the company

At The Scent Reserve, we believe that everyone deserves to experience luxury fragrances without breaking the bank. Our mission is to bring you high-quality perfumes inspired by the latest high street brands, but at a fraction of the cost.


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Order never arrived. And no communication from company

I also ordered like many on this page. Other than the confirmation email, I have also received no updates regarding my order. And I paid for delivery. I have emailed the company but have received no response either. Very disappointed. Thought this was a genuine company. They have lost a genuine customer. I won’t be ordering again.

Update: I received email saying there’s a delay and I should get update soon. We shall see. I’m just really disappointed.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered my items on 1st…

Ordered my items on 1st December...emailed about 4 days ago and did get a speedy reply saying they would look into it and get the order dispatched as a matter of urgency. Still no parcel, emailed again this morning and have had no reply. Items were supposed to be dispatched following day ..very disappointed 😞

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on the 30th of Nov

Ordered on the 30th of November and it's still not here, it hasn't even been dispatched yet and its been 2 weeks. PLEASE get my order sorted: TSR1180734

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disappointing service and fraudsters

Ordered 8 bottles during the sale for the first time thinking to give this a try, expected atleast an update but it's been 12 days and no updates regarding the order. I planned to gift it but had to travel without a single update from Scent reserve. Absolutely unreliable and disgusting service. Won't ever order again, and would be sticking to original brands however expensive.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

BOGOF deal and no order recieved

I am a repeat customer and never in my life has this happened to me with this company. I placed an order on December 1st 2025, I paid for next day delivery, nothing has arrived and no dispatch email has been sent to me either. I have emailed 2 times with only a generic response saying you have emailed regarding delays. No you haven’t because I’m obviously not the only person with no idea about delays. appalling customer service I then messaged on your social media’s with yet another generic message to email your customer service. Please I just want my order as you advertised your Black Friday deal. If you can’t keep up with orders then don’t do big deals you cannot handle.

I wouldn’t have minded if you had dispatched my order and it was a delivery issue but that’s not the case. You haven’t even let your customers know the time frame of the delay.

I have waited a further 5 days after my email so what is happening? My order is now 10 days late.

Please provide my order : TSR1186380 and actually respond to your customers

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Unreal Value

8 bottles for under £40 in the sale, each one smells incredible. My brother has the real Sauvage and mine smells the same, hes not happy about it ðŸ˜

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Bargain

Paid less than £5 a bottle in the sale, thats cheaper than the body shop stuff and these smell way better

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Usually a pretty good but extremely bad now

Usually a pretty good service, but unfortunately my last order was lost in the post.
Scent reserve haven’t emailed me back after several attempts to contact them.
Can’t ring them and they don’t answer emails, so all in all a very bad experience and service

5 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Lasts all day

Put 2 sprays on before work at 7am and could still smell it at 5pm when I got home. Thats better than some designer ones I've had

10 December 2025
Rated 5 out of 5 stars

Really Impressed

I was proper skeptical, tried other dupe brands before and they were awful. These are different though, actually smell like the real thing and last ages

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing…

This is the best thing I discovered while surfing the net. This scent reserve fragrances are just too good. I can’t imagine I’ve been wasting my money on brands when I could get same product and quality for even less

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Saving so much money

Me and the wife have both switched from designer now. Must have saved hundreds over the last year. No point paying more when these exit

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 1st December on the black…

Ordered 1st December on the black Friday buy 4 get 4 free deal, and still not received.

No Response to emails, just radio silence. Yet they are still selling, advertising with promises of being dispatched in 48 Hours

This was my first time ordering and will be my last.

Have reported the problem with Klarna as the next payment is nearly due and i have nothing to show for it

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Been waiting since the 1st december for…

Been waiting since the 1st december for the order and still says its processing, recieved an update from the service support rep Emma saying they are working on the order mentioning patience meanwhile still recieving emails promoting to buy more from TSR. Your company clearly has no idea how to treat customers and the fact you didnt mention when the order will be dispatched shows how much your logistics is a complete failure. Guys dont waste your time buying from these lot!

10 December 2025
Unprompted review
The Scent Reserve logo

Reply from The Scent Reserve

Hello Aaron,
We sincerely apologise for the delay, we sent all customers an email to advise of the delays, as per your email request I have cancelled your order and refunded you in full, if there is anything else we can help you with, please don't hesitate to contact us. We truly regret that this situation did not meet your expectations,
TSR

Rated 5 out of 5 stars

Amazing quality

Amazing quality, incredible scents, and unbeatable prices. These dupes smell just like the designer versions and last all day! I have received so many compliments when out and about while wearing these perfumes, highly recommend

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Very 1st order placed a week ago

Very 1st order placed a week ago. Paid for delivery charges which says it will arrive 2 to 3 days. It has not been shipped yet. Very disappointed and not ordering again with them.
Order No # TSR1195099

10 December 2025
Unprompted review

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