Ordered at least 10 times in the last 18 months, so speaks for itself. In short "addicted" Powerful and bold, however wears out after a while but moneys worth for sure. Definitely, having them label... See more
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Company details
Written by the company
At The Scent Reserve, we believe that everyone deserves to experience luxury fragrances without breaking the bank. Our mission is to bring you high-quality perfumes inspired by the latest high street brands, but at a fraction of the cost.
Contact info
Unit 3 R/O Albert Street, DN20 8HQ, Brigg, United Kingdom
- help@thescentreserve.com
- thescentreserve.com
Replied to 92% of negative reviews
Typically replies within 1 week
Order never arrived. And no communication from company
I also ordered like many on this page. Other than the confirmation email, I have also received no updates regarding my order. And I paid for delivery. I have emailed the company but have received no response either. Very disappointed. Thought this was a genuine company. They have lost a genuine customer. I won’t be ordering again.
Update: I received email saying there’s a delay and I should get update soon. We shall see. I’m just really disappointed.
Ordered my items on 1st…
Ordered my items on 1st December...emailed about 4 days ago and did get a speedy reply saying they would look into it and get the order dispatched as a matter of urgency. Still no parcel, emailed again this morning and have had no reply. Items were supposed to be dispatched following day ..very disappointed 😞
Ordered on the 30th of Nov
Ordered on the 30th of November and it's still not here, it hasn't even been dispatched yet and its been 2 weeks. PLEASE get my order sorted: TSR1180734
Ordered on the 2nd of December still no…
Ordered on the 2nd of December still no shipping details email customer service they did finally respond with they are busy it’s now the 10th and still no shipping details #TSR1192066 and payed for shipping
Absolutely disappointing service and fraudsters
Ordered 8 bottles during the sale for the first time thinking to give this a try, expected atleast an update but it's been 12 days and no updates regarding the order. I planned to gift it but had to travel without a single update from Scent reserve. Absolutely unreliable and disgusting service. Won't ever order again, and would be sticking to original brands however expensive.
BOGOF deal and no order recieved
I am a repeat customer and never in my life has this happened to me with this company. I placed an order on December 1st 2025, I paid for next day delivery, nothing has arrived and no dispatch email has been sent to me either. I have emailed 2 times with only a generic response saying you have emailed regarding delays. No you haven’t because I’m obviously not the only person with no idea about delays. appalling customer service I then messaged on your social media’s with yet another generic message to email your customer service. Please I just want my order as you advertised your Black Friday deal. If you can’t keep up with orders then don’t do big deals you cannot handle.
I wouldn’t have minded if you had dispatched my order and it was a delivery issue but that’s not the case. You haven’t even let your customers know the time frame of the delay.
I have waited a further 5 days after my email so what is happening? My order is now 10 days late.
Please provide my order : TSR1186380 and actually respond to your customers
Unreal Value
8 bottles for under £40 in the sale, each one smells incredible. My brother has the real Sauvage and mine smells the same, hes not happy about it ðŸ˜
Bargain
Paid less than £5 a bottle in the sale, thats cheaper than the body shop stuff and these smell way better
Usually a pretty good but extremely bad now
Usually a pretty good service, but unfortunately my last order was lost in the post.
Scent reserve haven’t emailed me back after several attempts to contact them.
Can’t ring them and they don’t answer emails, so all in all a very bad experience and service
Lasts all day
Put 2 sprays on before work at 7am and could still smell it at 5pm when I got home. Thats better than some designer ones I've had
Not even delivered just took money and…
Not even delivered just took money and ran away
LOVE this brand
LOVE this brand! Have ordered from them twice now and both times the orders have arrived well packaged and the perfumes smell amazing!
Really Impressed
I was proper skeptical, tried other dupe brands before and they were awful. These are different though, actually smell like the real thing and last ages
Amazing…
This is the best thing I discovered while surfing the net. This scent reserve fragrances are just too good. I can’t imagine I’ve been wasting my money on brands when I could get same product and quality for even less
Saving so much money
Me and the wife have both switched from designer now. Must have saved hundreds over the last year. No point paying more when these exit
Ordered 1st December on the black…
Ordered 1st December on the black Friday buy 4 get 4 free deal, and still not received.
No Response to emails, just radio silence. Yet they are still selling, advertising with promises of being dispatched in 48 Hours
This was my first time ordering and will be my last.
Have reported the problem with Klarna as the next payment is nearly due and i have nothing to show for it
Been waiting since the 1st december for…
Been waiting since the 1st december for the order and still says its processing, recieved an update from the service support rep Emma saying they are working on the order mentioning patience meanwhile still recieving emails promoting to buy more from TSR. Your company clearly has no idea how to treat customers and the fact you didnt mention when the order will be dispatched shows how much your logistics is a complete failure. Guys dont waste your time buying from these lot!

Reply from The Scent Reserve
Amazing quality
Amazing quality, incredible scents, and unbeatable prices. These dupes smell just like the designer versions and last all day! I have received so many compliments when out and about while wearing these perfumes, highly recommend
Very 1st order placed a week ago
Very 1st order placed a week ago. Paid for delivery charges which says it will arrive 2 to 3 days. It has not been shipped yet. Very disappointed and not ordering again with them.
Order No # TSR1195099
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