bought the chunky canvas shoes, quality felt great, shipping went without a hitch and was under two weeks. However, when I was attempting to track my order, it remained still at 'packaging order', not... See more
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At Thesupermade, we take inspiration from rappers and street fashion. Our curated collections for all genders are assembled combining contemporary and classic.
United States
Replied to 100% of negative reviews
Typically replies within 24 hours
Very good clothing (100% cotton in my case) and I will buy again
Reply from Thesupermade
I brought - "Deconstructed Split Stand Collar PU Leather Jacket
Pale / L" and the quality is horrible, the button broke on day one trying to clip it.
Reply from Thesupermade
Placed an order on the 21st September.
It’s now the 9th October and the order hasn’t even been shipped yet.
Contacted customer service to find out where my order is and was told “ the item you purchased is currently part of a hot sale, which has led to higher-than-usual demand.
As a result, the processing time has been extended from the usual 5 business days to accommodate” (they sent me this email twice when I asked further questions)
But no indication of when my order would actually been shipped. 20 days? 30 days? 3 months from now?
I don’t even care if the item will turn up to be Harry Potter cloak of invisibility it still won’t rectify the terrible customer and almost 20 days and no sign of it being shipped. At this point they are holding my money hostage. I wouldn’t recommend ordering from this company unless you enjoy waiting indefinitely and getting the same unhelpful response over and over again.
Reply from Thesupermade
I want to give 5 stars to Supermade because i feel like its a very underrated clothing brand, all the clothes i've ordered from the past has arrived with no trouble. Sure the delivery time is a 8.3 out of 10, but overall its so worth the wait, they really do have alot of unique chunky shoes that have been slept on, all the baggy pants and stylish clothing they have and the price being where it should be is fire! I hope more people give this clothing brand some support because i would be really sad if it were no more.
Reply from Thesupermade
Would never order again from this site. I ordered a pair of jeans which don't fit and they are refusing to exchange for a bigger pair but offered me $23 off If I order again.
Poor service
Reply from Thesupermade
Very great quality !!
Got two Ts and the rugby looking long sleeve and they were perfect ,had weight to them too ,not SHEIN or temu quality at all . Will buy again .
Reply from Thesupermade
I ordered a pair of sneakers for my son for school, when the package was finally out for delivery they delivered the package to the wrong address. I provided pictures showing it was not my address, I did everything that was asked of my while they investigated. They ended up saying that it was indeed not delivered to me. Over a month later now and no refund or replacement. Over $100 they kept and now telling me they can’t do anything because a chargeback was initiated which is bullshit. Never received anything from them. I will NEVEr order from them again and I don’t recommend the store to anyone unless you don’t mind losing your money. Terrible business!!!
Reply from Thesupermade
i bought the Supermade × Mortemartt Graphic Hooded Jacket, i waited for it like a week or two today i got the package and heres my honest review. the packaging was nice, i even got a discount code with it but about the hoodie itself, i thought the material would be more like the one in hoodies from bershka or zara but i was sadly dissapointed when i first saw the hoodie cuz it wasnt anything like that. but saying it didnt reach my expectations doesnt mean its bad, its comfortable enough when i walked in it in my home idk how good itll be outside in a cold weather and if itll even warm me at all but yea at least it doesnt look like polyester to me comparing it to the hoodies i bought a couple of years ago from shein
UPDATE:
i wore the hoodie to school today and ive gotta say it was super comfy, it also kept me warm outside at 10 degrees celsius when i usually get quite cold in other hoodies the only problem i have with it is that the pockets are a bit too small and located in an uncomfortable place for the hands i think its probably made like that to look better but tbh its not that big of a deal when u have pockets in ur jeans also the hood is a bit too short for me and when i put it on it stretches instead of being like relaxed so i just dont put it on but yea i recommend the hoodie to everyone else its really good
Reply from Thesupermade
I ordered my son 2 jackets from this website on 9/30/25. I accidentally put the wrong email on the order so i haven’t gotten anything from them however i reached out 3 times and no response! I spent well over $100 and i hate to think im not getting my stuff! Please respond to me because im getting frustrated.
Reply from Thesupermade
Scamers
I wanted to return my order but their support just ghosted me
Reply from Thesupermade
I ordered my clothes for my birthday (14.10.2025) however i still haven’t received a tracking number or even know if it’s been shipped. I’m getting incredibly nervous the clothes won’t come in time for my to take some good pictures. Sent them an email and have gotten no response. I know the supermade team keep an eye on reviews so i’m asking on here for an order enquiry.
Order: TSM15811399
Reply from Thesupermade
I ve got a problem with my order and the suport team realy help me so much and they answear every question that i ve got.Respect👍👍👍👍
Reply from Thesupermade
SCAM 🚨do not buy from here ⚠️
I bought a pair of glasses from here, they arrived after 4 weeks really bad quality and tacky, no information provided how to return the item, after numerous emails they said i could have a small coupon instead of a return they said if not I would have to send the item directly back to Hong Kong.
Reply from Thesupermade
I ordered a pair of shoes 6 days ago, it has not been shipped and status is still unfufilled, even though their policy is to ship within 5 days of ordering. They did not even give me an ETA of the package before purchasing.
Reply from Thesupermade
The overall jacket is of high quality. It is double layered for climatisation, and intensely in its appearance. But watch out, it has no top pockets xD. I fell for that. Resumingly a nice buy and totally worth the price.
Reply from Thesupermade
I live me shopping with supermade for a while now, and I must say their quality and service are outstanding. The clothes are stylish, comfortable, and exactly as described. I appreciate the attention to detail in the fabric and stitching
Reply from Thesupermade
I just wanted to share my experience with you. I really like your store and enjoy shopping here, but I was a bit disappointed recently. When I tried to place an order, I was told that if I buy 3 of one item, I would get 1 free. However, I didn’t see that promotion listed anywhere on your page or at checkout, which was confusing.
I think it would be really helpful if offers like this were clearly shown, so customers know exactly what they’re getting when they place an order.
Thank you for taking the time to read my feedback—I really do like your store and just wanted to share this so the experience can be even better.
Reply from Thesupermade
Ordered my item 4 days and have not received or gotten news that it has been shipped worried because I paid for express shipping!
Reply from Thesupermade
they're selling items form ali sellers for doubled price!!!!! check it yourself
Reply from Thesupermade
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