Thesupermade Reviews 377

TrustScore 3.5 out of 5

3.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers often praise the brand's unique and trendy streetwear, with eye-catching graphic prints and comfortable fabrics. Many appreciate the quality of the clothing, noting that items often match or exceed expectations set by online images. Consumers find the brand suitable for those seeking edgy and different styles, with several highlighting the brand's ability to provide high-quality items at reasonable prices. However, some consumers report issues with the brand's customer service and responsiveness, particularly regarding order cancellations and inquiries. Delivery times are a recurring point of contention, with some experiencing significant delays. Mixed opinions were expressed about the ordering process. While some customers had a seamless experience, others encountered issues with promotions and a lack of clear communication regarding offers.

Based on these reviews

Rated 4 out of 5 stars

bought the chunky canvas shoes, quality felt great, shipping went without a hitch and was under two weeks. However, when I was attempting to track my order, it remained still at 'packaging order', not... See more

Company replied

Rated 4 out of 5 stars

So, I'm going to give you a concrete opinion, one that reveals my entire experience and that changes opinions that are just a sentence. I ordered a pair of "Belted Cut-out Pocket Scimitar Jeans... See more

Company replied

Rated 4 out of 5 stars
Verified

I can always count on The SuperMade for activewear that looks great and performs even better. Their pieces are not only stylish but also incredibly functional, keeping me comfortable during workouts.... See more

Company replied

Rated 4 out of 5 stars

i bought the Supermade × Mortemartt Graphic Hooded Jacket, i waited for it like a week or two today i got the package and heres my honest review. the packaging was nice, i even got a discount code... See more

Company replied

Rated 5 out of 5 stars

I want to give 5 stars to Supermade because i feel like its a very underrated clothing brand, all the clothes i've ordered from the past has arrived with no trouble. Sure the delivery time is a 8.3 ou... See more

Company replied

Rated 2 out of 5 stars

I ordered my clothes for my birthday (14.10.2025) however i still haven’t received a tracking number or even know if it’s been shipped. I’m getting incredibly nervous the clothes won’t come in time... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share my experience with you. I really like your store and enjoy shopping here, but I was a bit disappointed recently. When I tried to place an order, I was told that if I buy 3 o... See more

Company replied

Rated 5 out of 5 stars

The overall jacket is of high quality. It is double layered for climatisation, and intensely in its appearance. But watch out, it has no top pockets xD. I fell for that. Resumingly a nice buy and tota... See more

Company replied

Rated 5 out of 5 stars

I bought a fur jacket I saw on TikTok and fell in love with it. It was the vintage gothic one and the quality is actually VERY high. It was thick but cropped perfectly and it felt comfortable and the... See more

Company replied

Rated 5 out of 5 stars

I live me shopping with supermade for a while now, and I must say their quality and service are outstanding. The clothes are stylish, comfortable, and exactly as described. I appreciate the attention... See more

Company replied

Rated 5 out of 5 stars

The hoodie I bought is absolutely gorgeous!! The quality is amazing. Definitely recommend! I am absolutely in love with the fur lining on the hood!! 10/10. Im sure that their other products have just... See more

Company replied

Rated 5 out of 5 stars

Loved my tees, the fabric and style is sick. initially got a smaller fit but got it exchanged to my perfect size with smooth communication. Love a brand that’s intentional! Would definitely ge... See more

Company replied

Rated 2 out of 5 stars

I wanted to cancel my order. I requested it the next day. I received an email that the cancellation is getting approved and then after that no reply from them. They are not responsive at all. I tr... See more

Company replied

Rated 5 out of 5 stars

I was excited to get this T-shirt, and it didn’t disappoint. The print of the Virgin Mary is so intricate and detailed—it really stands out! The fabric is soft, and the T-shirt has a relaxed fit that’... See more

Company replied

Rated 5 out of 5 stars

Very great quality !! Got two Ts and the rugby looking long sleeve and they were perfect ,had weight to them too ,not SHEIN or temu quality at all . Will buy again .

Company replied

Rated 5 out of 5 stars
Verified

I've been searching for unique and trendy streetwear, and TheSupermade delivered exactly what I was looking for. The graphic prints on their shirts are eye-catching and unlike anything else I've seen... See more

Company replied

Rated 5 out of 5 stars

Arrived promptly (given the distance). Clothing is high quality and arguably even better than the pictures, which is a rarity. Rare that I feel the need to give a positive review but great across t... See more

Company replied

Rated 5 out of 5 stars

I ordered some stuffs on the 25th of July and it landed on 11th of August(Uk) well the delivery time was mad but atleast it came the time I needed it cl the cloths I ordered were actually lit and fire... See more

Company replied

Rated 5 out of 5 stars

The outfit I bought came on time, fit great, and I got tons of compliments. Not to mention I messed up my address and they gave me no problem fixing it. I will definitely be ordering again.

Company replied

Rated 5 out of 5 stars

The sweater I received from Thesupermade was exactly how I imagined. The quality is great and I will definitely continue to shop there brand. Customer service was also very helpful when I had question... See more

Company replied

Rated 5 out of 5 stars

I like the wasteland style it feels different and edgy. The zipper works smoothly, and the material feels solid without being too heavy.

Company replied

Rated 5 out of 5 stars

The quality and the fitting was really good had problems with shipping that’s not supermades fault but overall everything just perfect!!

Company replied

Rated 5 out of 5 stars

Trainers have arrived very happy with these they can’t from over seas so did take while 3 - 4 weeks but with very good communication whenever I asked something appreciated

Company replied

Rated 5 out of 5 stars

I’ve worn this a few times when going out with friends. It keeps me warm and I always get comments about the design. Definitely an eye-catching piece.

Company replied

Rated 5 out of 5 stars

I ve got a problem with my order and the suport team realy help me so much and they answear every question that i ve got.Respect👍👍👍👍

Company replied

Rated 5 out of 5 stars

I was nervous buying clothes online for my partner, but this turned out to be a good choice. The quality feels solid and he says it’s really comfortable.

Company replied

Rated 5 out of 5 stars

These haven’t shipped out to me yet but I could already tell how good the clothes are. The quality looks so awesome and I’ve never seen such good clothing brand like this one. Cop yourself some drip b... See more

Company replied

Rated 5 out of 5 stars

The delivery was fast the items are in accordance with the photo I put 5 stars because I loved the items too much I recommend the site for security purchases

Company replied

Rated 5 out of 5 stars

The materials were worth the wait, exactly how it look on their website, I’ll definitely order more from them.

Company replied

Rated 5 out of 5 stars

I placed an order that takes almost a week, but the product was what I wanted, the material is very good, the shirt meets exactly my expectations and I give it 5 stars for the quality of the product.... See more

Company replied

Rated 5 out of 5 stars

The quality of the material is nice. Everything I ordered looked exactly how it did online!

Company replied

Rated 5 out of 5 stars

I bought this jacket for my boyfriend and he loved it. The style is edgy and different, and it suits him really well. He’s already worn it several times.

Company replied

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Company details

  1. Clothing Shop

Written by the company

At Thesupermade, we take inspiration from rappers and street fashion. Our curated collections for all genders are assembled combining contemporary and classic.


Contact info

3.3

Average

TrustScore 3.5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

so cute and great quality!

29 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Miley Mamucud,

Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.

Have a great day!

Rated 5 out of 5 stars

Very good clothing (100% cotton in my…

Very good clothing (100% cotton in my case) and I will buy again

11 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Nico kieser,

Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.

Have a great day!

Rated 1 out of 5 stars

I brought

I brought - "Deconstructed Split Stand Collar PU Leather Jacket
Pale / L" and the quality is horrible, the button broke on day one trying to clip it.

11 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear ra,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 1 out of 5 stars

Five Business Days? More Like Five Business Eras

Placed an order on the 21st September.
It’s now the 9th October and the order hasn’t even been shipped yet.
Contacted customer service to find out where my order is and was told “ the item you purchased is currently part of a hot sale, which has led to higher-than-usual demand.
As a result, the processing time has been extended from the usual 5 business days to accommodate” (they sent me this email twice when I asked further questions)
But no indication of when my order would actually been shipped. 20 days? 30 days? 3 months from now?
I don’t even care if the item will turn up to be Harry Potter cloak of invisibility it still won’t rectify the terrible customer and almost 20 days and no sign of it being shipped. At this point they are holding my money hostage. I wouldn’t recommend ordering from this company unless you enjoy waiting indefinitely and getting the same unhelpful response over and over again.

21 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Eva Bingham,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

Supermade is very underrated. Give them a chance or two.

I want to give 5 stars to Supermade because i feel like its a very underrated clothing brand, all the clothes i've ordered from the past has arrived with no trouble. Sure the delivery time is a 8.3 out of 10, but overall its so worth the wait, they really do have alot of unique chunky shoes that have been slept on, all the baggy pants and stylish clothing they have and the price being where it should be is fire! I hope more people give this clothing brand some support because i would be really sad if it were no more.

9 October 2025
Unprompted review
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Reply from Thesupermade

Dear Vegard,

Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.

Have a great day!

Rated 1 out of 5 stars

Would never order again from this site

Would never order again from this site. I ordered a pair of jeans which don't fit and they are refusing to exchange for a bigger pair but offered me $23 off If I order again.

Poor service

9 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Drew Leigha,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

Very great quality !

Very great quality !!
Got two Ts and the rugby looking long sleeve and they were perfect ,had weight to them too ,not SHEIN or temu quality at all . Will buy again .

8 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear joel franco,

Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.

Have a great day!

Rated 1 out of 5 stars

I ordered a pair of sneakers for my son…

I ordered a pair of sneakers for my son for school, when the package was finally out for delivery they delivered the package to the wrong address. I provided pictures showing it was not my address, I did everything that was asked of my while they investigated. They ended up saying that it was indeed not delivered to me. Over a month later now and no refund or replacement. Over $100 they kept and now telling me they can’t do anything because a chargeback was initiated which is bullshit. Never received anything from them. I will NEVEr order from them again and I don’t recommend the store to anyone unless you don’t mind losing your money. Terrible business!!!

30 August 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Tara Rivera,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 4 out of 5 stars

i bought the Supermade × Mortemartt…

i bought the Supermade × Mortemartt Graphic Hooded Jacket, i waited for it like a week or two today i got the package and heres my honest review. the packaging was nice, i even got a discount code with it but about the hoodie itself, i thought the material would be more like the one in hoodies from bershka or zara but i was sadly dissapointed when i first saw the hoodie cuz it wasnt anything like that. but saying it didnt reach my expectations doesnt mean its bad, its comfortable enough when i walked in it in my home idk how good itll be outside in a cold weather and if itll even warm me at all but yea at least it doesnt look like polyester to me comparing it to the hoodies i bought a couple of years ago from shein

UPDATE:
i wore the hoodie to school today and ive gotta say it was super comfy, it also kept me warm outside at 10 degrees celsius when i usually get quite cold in other hoodies the only problem i have with it is that the pockets are a bit too small and located in an uncomfortable place for the hands i think its probably made like that to look better but tbh its not that big of a deal when u have pockets in ur jeans also the hood is a bit too short for me and when i put it on it stretches instead of being like relaxed so i just dont put it on but yea i recommend the hoodie to everyone else its really good

7 October 2025
Unprompted review
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Reply from Thesupermade

Dear whtee,

We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.

Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.

Rated 1 out of 5 stars

I ordered my son 2 jackets from this…

I ordered my son 2 jackets from this website on 9/30/25. I accidentally put the wrong email on the order so i haven’t gotten anything from them however i reached out 3 times and no response! I spent well over $100 and i hate to think im not getting my stuff! Please respond to me because im getting frustrated.

30 September 2025
Unprompted review
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Reply from Thesupermade

Dear Shawnia Florence,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 1 out of 5 stars

Scamers

Scamers

I wanted to return my order but their support just ghosted me

3 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Elias Schwarzenberger,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 2 out of 5 stars

Order Enquiry

I ordered my clothes for my birthday (14.10.2025) however i still haven’t received a tracking number or even know if it’s been shipped. I’m getting incredibly nervous the clothes won’t come in time for my to take some good pictures. Sent them an email and have gotten no response. I know the supermade team keep an eye on reviews so i’m asking on here for an order enquiry.

Order: TSM15811399

2 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Malachi Campbell-Brown,

Thank you for reaching out to us regarding your concern.

We wanted to inform you that we've already addressed your inquiry and sent a detailed response via email. To ensure you have the most up-to-date information and resolution steps, kindly check your email inbox, including any spam or promotions folders, as our team has provided comprehensive details to assist you further.

If you require any additional assistance or have further questions, please feel free to reach out to our support team directly.

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your understanding, and we appreciate your cooperation in resolving this matter.

Rated 5 out of 5 stars

I ve got a problem with my order and…

I ve got a problem with my order and the suport team realy help me so much and they answear every question that i ve got.Respect👍👍👍👍

29 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Thank you so much for trusting us! We will continue to give you the best assistance at any time! Have a nice day!

Rated 1 out of 5 stars

SCAM 🚨do not buy from here ⚠️

SCAM 🚨do not buy from here ⚠️

I bought a pair of glasses from here, they arrived after 4 weeks really bad quality and tacky, no information provided how to return the item, after numerous emails they said i could have a small coupon instead of a return they said if not I would have to send the item directly back to Hong Kong.

28 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Tom Hinchcliffe,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 1 out of 5 stars

Package hasn't shipped after awaited date

I ordered a pair of shoes 6 days ago, it has not been shipped and status is still unfufilled, even though their policy is to ship within 5 days of ordering. They did not even give me an ETA of the package before purchasing.

20 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Brennan A,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

Supermade comfortably

The overall jacket is of high quality. It is double layered for climatisation, and intensely in its appearance. But watch out, it has no top pockets xD. I fell for that. Resumingly a nice buy and totally worth the price.

23 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Jeanetta Patrikainen,

Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.

Have a great day!

Rated 5 out of 5 stars

Excellent Shopping Experience

I live me shopping with supermade for a while now, and I must say their quality and service are outstanding. The clothes are stylish, comfortable, and exactly as described. I appreciate the attention to detail in the fabric and stitching

11 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Nonso Emmanuel,

Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.

Have a great day!

Rated 5 out of 5 stars

Love the Store, Confused About the Buy 3 Get 1 Free Offer

I just wanted to share my experience with you. I really like your store and enjoy shopping here, but I was a bit disappointed recently. When I tried to place an order, I was told that if I buy 3 of one item, I would get 1 free. However, I didn’t see that promotion listed anywhere on your page or at checkout, which was confusing.

I think it would be really helpful if offers like this were clearly shown, so customers know exactly what they’re getting when they place an order.

Thank you for taking the time to read my feedback—I really do like your store and just wanted to share this so the experience can be even better.

19 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Stanley Zdral,

Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.

Have a great day!

Rated 1 out of 5 stars

Ordered my item 4 days and have not…

Ordered my item 4 days and have not received or gotten news that it has been shipped worried because I paid for express shipping!

22 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear John Reed,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 1 out of 5 stars

AliExpress Scam

they're selling items form ali sellers for doubled price!!!!! check it yourself

17 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Frxncik,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

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