Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products, highlighting their effectiveness and quality. Many consumers have reported positive impacts on their health and well-being after using the products. The ease of ordering and the speed of delivery are also frequently praised. Consumers consistently commend the company's staff for their helpfulness and knowledge. The responsiveness of the team in addressing queries and resolving issues is a recurring positive point. Several reviewers specifically mentioned the excellent customer service they received, with staff members going above and beyond to ensure satisfaction.

Based on these reviews

Rated 4 out of 5 stars
Verified

Updated review: customer service was 5 stars after my initial review of 1 star. They got ahold of me so quickly and replaced my order and have a great sale going on right now too. ALWAYS double chec... See more

Company replied

Rated 4 out of 5 stars
Verified

Reliably and customer service are tops. There are auto generated messages that sometimes can be confusing. The latest example is I sent a message regarding a missing order ( since resolved) and receiv... See more

Rated 4 out of 5 stars
Verified

I had some complications with my order, so I contacted Jake. He found the problem and worked it out. Sent me a gift card for the inconvenience.

Rated 4 out of 5 stars

The service offers solid guidance on fitness and nutrition, with knowledgeable staff who genuinely care. I appreciated the personalized approach, though there’s room for improvement in response times... See more

Rated 5 out of 5 stars
Verified

Jake and USA Medical are amazing! I have been personally helped with my dosage, and the product that I’m loving is CBG/CBD oil. One of my orders was lost in transit, and Jake sent me a replacement as... See more

Rated 5 out of 5 stars
Verified

Super easy to order what i need. Great specials that save me some money. Product quality is never in question, and it WORKS! 8 years and my Phsoriatic arthritis has been kept at bay, not mention overa... See more

Rated 5 out of 5 stars
Verified

Super easy to order and got a great deal but one get one free. Thought it was really cool how easy it was to track the package because they would update me via email every step of the way. The produc... See more

Rated 5 out of 5 stars
Verified

Jake is always so accommodating there have been times when I missed a cell by a day and he honored it for me. He is just such a wonderful soul. I feel like he’s a friend even though I don’t know I’m I... See more

Rated 5 out of 5 stars
Verified

There was an issue with my order delivery. Basically it wasn’t delivered and when I got a hold of someone there was a replacement order out to me within 2 days!

Rated 5 out of 5 stars
Verified

I use the 1000mg of cbd that has helped when I was getting panic attacks at work. I decided to finally try some for my fur baby that is terrified of fireworks, he took the 500mg and it worked so well.... See more

Rated 5 out of 5 stars
Verified

I have been using USA medical for many items for a couple years, I have always had the best results and Jake has been there every time I have a question. I place a order and I know there will be no p... See more

Rated 5 out of 5 stars
Verified

this product has changed my life. My anxiety was at an all time high, and it’s not even like i feel a weird feeling when taking this product, i just feel more like myself without all the extra anxiety... See more

Rated 5 out of 5 stars
Verified

Every time I order it’s always prompt. This time the order was short but didn’t have an issue replacing the order. It assume dealing with a company that takes care of you.

Rated 5 out of 5 stars
Verified

Jake was great with explaining everything thoroughly and why each supplement he recommended was beneficial! I have been taking them for over a month now and have already noticed a difference! I defini... See more

Rated 5 out of 5 stars
Verified

I like these Supplements because they are not filled with Useless Fillers. They are easy to open in case I want to add the Contents to my Homemade Nutritional Drink. Thank You for a Product I can Trus... See more

Rated 5 out of 5 stars
Verified

The best magnesium supplement I have ever taken. Did my research and settled on this product. I have already given some of it out to friends to try.

Rated 5 out of 5 stars
Verified

I bought the three pack of CBD for my pet. It makes such a difference! Jake is always responsive and make sure that orders get filled promptly. I never have an issue.

Rated 5 out of 5 stars
Verified

USA Medical has superior products as well as customer service and support! I’ve been using USA Medical products for almost a year and my health has improved tremendously!

Rated 5 out of 5 stars
Verified

Wonderful Company to do business with. Jake is a great resource and I highly recommend his supplements

Rated 5 out of 5 stars
Verified

The CBG is what all the reviews said it was. It does work wonderfully

Rated 5 out of 5 stars
Verified

Great product, timely shipment, good correspondence with tracking information, etc.

Rated 5 out of 5 stars
Verified

Quick response, product as ordered. And the Cbd sleep gels work great!

We perform checks on reviews


Company details

  1. Vitamin & Supplements Shop
  2. Beauty product supplier
  3. Fitness and nutrition
  4. Hair product shop
  5. Herbal Medicine Shop
  6. Weight-Loss Service

Written by the company

USA Medical is your lab-certified partner for organic supplements. At USA Medical, we expertly combine the power of science & nature in our organic CBD Oil and CBG Oil products. Experience deeper sleep, more energy, and total relief from the best that nature offers you at USA Medical!


Contact info

4.2

Great

TrustScore 4 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

I am immensely grateful to USA Medical

I am so grateful to Jake and the entire crew at USA Medical for their guidance. My daughter has been battling epilepsy, which needed medication for several years. I've always been skeptical about the pharmaceutical industry and was on a quest for a safer alternative. I talked with Jake, he told me about the advantages of CBD, especially for individuals with epilepsy. We decided to give it a shot and purchased a bottle. My daughter started using it a few weeks back. For starters, she is fond of the taste, a stark contrast to her previous medication. But more than that, she has remained seizure-free since we took her off of her medication to and now she is using CBD only. This has been a priceless gift to her, and I can't thank you enough!

22 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Melissa, I’m truly touched by your story. Hearing that your daughter is now seizure-free and enjoying the CBD is incredible! I’m so glad you reached out and found a solution that works for her. It means the world to me that we could be part of this journey. If you ever need anything, I’m always here.

Jake

Rated 5 out of 5 stars

Goodbye Epilepsy Medicine!

Jake and the team at USA Medical are so helpful! My daughter suffers from epilepsy and she's had to be on medication for the last few years. I truly disagree with all things big pharma, and was looking for a better alternative to giving my child what is likely hurting more than helping. When I spoke with Jake, he told me all the benefits of CBD and how it has absolutely helped people with epilepsy. So we got a bottle and started giving it to her a few weeks ago. Firstly, she MUCH prefers the taste to her old medicine. But, much more importantly, she hasn't had a seizure since she's been off of her medicine and on the CBD. Thank you so much for this gift to her!

28 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

It's incredible to hear that your daughter has been seizure-free since starting CBD, Jesse! I’m really glad she prefers the taste and that it's been such a positive change for her. Thank you for trusting me with her health journey – I’m always here if you need anything.

Jake

Rated 1 out of 5 stars
Verified

Product didn't work for me

Product didn't work for me. Keeped trying it for a week but no results.

26 July 2023
USA Medical logo

Reply from USA Medical

Thanks for your feedback, Samuel. I couldn’t locate your order in our system, and we’ve reached out via email without a response. Please reach out to me directly at jake@usamedical.com so we can resolve this for you. I’m here to help make sure everything’s right.

Jake

Rated 5 out of 5 stars

Great company

Great company, great customer service and a great guy. How many companies would give out their cell phone to get in contact if you have any questions? Customer for life.

5 July 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Thank you Jeremy! Your review means a lot :)

Rated 5 out of 5 stars

USA Medical

USA Medical! Is a life saver! I have gained so much knowledge from Jake! Jake is a great guy! Who takes the time to evaluate one’s individual needs! I appreciate Jake!

24 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Thanks Daniel! I appreciate the kind words!

Rated 5 out of 5 stars

Clean healthy way of life

I just received my first order and I am so excited to get started. I love being able to reach out to Jake with any questions I might have. Thank you for offering such a great selection of supplements.

22 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Susan, your review is much appreciated, thank you!

Rated 5 out of 5 stars

Excellent products and customer service

I have been getting my supplements and have been beyond happy. I love that they have support and a FB group to help with questions and information. You can tell this company cares about the greater good and not the bottom dollar. Thankful I found them!

24 August 2022
Unprompted review
USA Medical logo

Reply from USA Medical

Hey Lina, thanks so much for your review, we truly appreciate it :)

Rated 5 out of 5 stars

What a terrific company

What a terrific company, ran buy people that actually care about their customers. I found the owner Jake on his TikTok account doing a live answering questions about health issues and also the wonderful products they offer. If you haven't checked them out you definitely need to they have a wide range of great products and great deals on them. What have you got to loose try them out today!!!

21 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Hey Kimberly! Thanks so much for your kind words, we truly appreciate them :)

Rated 5 out of 5 stars

WHAT ARE YOU WAITING FOR-try them!

I find the communication with this company the BEST around. If I ever do have an issue, it is resolved, super fast and with a personal touch. The products are fantastic and I've never been able to address some of my chronic pain until finding some of the CBG products. Also, the magnesium and CBD capsule have really helped my sleep!!

19 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Hey Kris, thanks so much! We appreciate your review :)

Rated 5 out of 5 stars

Not just vitamins &supplements, life changing!

The products are high quality and they work. I use the women's multi, magnesium, cbd+cbg,cbd gel caps, immune support, ashwaganda, cbd treats and oil for my dogs. I've used other products they sell too.I need less pain meds for my bad back, I sleep so much better. Jake makes himself available to you and has the best customer service out there. He has helped me with my orders, scheduling how to take the supplements and so much more. The USA Medical Facebook group is so helpful and keeps you involved. They offer so much more then vitamins & supplements too. Finding USA Medical has been life changing for me. I have recommended then to people and will continue to do so for a long time! Been using their products over a year now.

18 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Hi Michele, thanks so much for your kind words! It means a lot, and we are happy that we can help!

Rated 5 out of 5 stars

It has been an all-around great…

It has been an all-around great experience working with this company, but what I found makes it stand out is a personal touch from Jake. Whenever I had a question he was quick to answer and I felt confident in what I was fine. Outstanding company and I would highly suggest giving them a try. Definitely will not be sorry.

18 August 2023
Unprompted review
USA Medical logo

Reply from USA Medical

Thanks Lynn! Your review means a lot to us :)

Rated 5 out of 5 stars
Verified

Pleased with my experience.

Jake is very knowledgeable and you can really tell he’s trying to help you based off of my call with him and he was very accommodating.

10 August 2023
USA Medical logo

Reply from USA Medical

Hi Cameron! Thanks so much for your review, we truly appreciate it :)

Rated 5 out of 5 stars
Verified

Everything was delivered almost on…

Everything was delivered almost on time, but, they texted me and explained why. What other company does that? I am so impressed with their honesty and integrity. Jake has a great company and is always willing to talk to you to answer questions.

31 July 2023
USA Medical logo

Reply from USA Medical

Hi Christyne, I am so glad to hear you are happy with our company, thanks so much for your kind words :)

Rated 5 out of 5 stars
Verified

It was a positive experience

It was a positive experience. I got my questions answered in a timely manner and magnesium arrived quickly!

31 July 2023
USA Medical logo

Reply from USA Medical

Hey Vicki! Thanks so much for your review, we truly appreciate it!

Rated 1 out of 5 stars
Verified

Ordered CBG-CBD oil

Ordered CBG-CBD oil, money taken from account, no product received _ordered 6/2/2023

14 June 2023
USA Medical logo

Reply from USA Medical

Hi Sharon, I know we had emailed about your order, here is the tracking confirming it was delivered

9400109104250511368890

Let me know if there is any other way we can assist you, I apologize for any inconvenience this may have caused, feel free to email us again: support@usamedicalshop.com or text us @ (323) 352-9131

Rated 3 out of 5 stars
Verified

Had issue with ordering system

Their online order system indicated that there was an error and my order did not go through. I reordered and then found out I was charged twice. I was able to resolve after back and forth with customer service. Jake was prompt in refunding the duplicate. Unfortunately I was not told that and just saw the refund on my CC statement.
The CSR apparently didn't know that he had issued the refund and was indicating I would be responsible for the shipping, then after pressed that I would get a gift card for the cost of shipping.

This was my first order, I can not comment on the product itself just my experience with attempting to resolve a customer service issue.

30 July 2023
USA Medical logo

Reply from USA Medical

Hi, I'm sorry, I'm very confused - we sent you a full refund for your mistaken order. Was that not satisfactory?

I've left you a message and sent a text, trying to understand where the frustration is coming from.

- Jake

Rated 1 out of 5 stars
Verified

This is nothing against you

This is nothing against you, Jake, I put in a CBD oil, capsules order, and ever since I did that they’ve use my credit card for all kinds of things and I’ve been hacked. I think you should know this. My name is Robert VanDerPloeg and I ordered from you couple weeks ago. Ever since then I’ve been in turmoil with my financial situation on the credit card. I know it’s not your fault, but you have a mole or something in your mist. You have my info, so if you wanted to get in contact with me, feel free.

18 July 2023
USA Medical logo

Reply from USA Medical

Jake here - I sent you an email as soon as I saw this.

We use Square’s 128-bit encryption payment processing (https://squareup.com/help/au/en/article/3797-secure-data-encryption#), nothing is stored on our servers or computers.

I can’t even see or charge credit cards, everything needs authorization from the customer.

I want to help get to the bottom of whatever has happened.

- Jake

Rated 5 out of 5 stars
Verified

Thanks for answering my questions

I was hesitant about the grape seed oil and when I asked through IG messages I got quick responses. I am currently trying to figure out my personal dosing for CBG , it has surely helped with anxiety but not much help with pain. Ive only been taking it for a few days. I am sleeping much better with the night time bundle. There are so many CBD companies out there so customer service is important

26 July 2023
USA Medical logo

Reply from USA Medical

Hi Becky! We appreciate your review, thanks for the kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look