Updated review: customer service was 5 stars after my initial review of 1 star. They got ahold of me so quickly and replaced my order and have a great sale going on right now too. ALWAYS double chec... See more
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USA Medical is your lab-certified partner for organic supplements. At USA Medical, we expertly combine the power of science & nature in our organic CBD Oil and CBG Oil products. Experience deeper sleep, more energy, and total relief from the best that nature offers you at USA Medical!
201 N Brand Blvd, STE 200, 91203, Glendale, United States
Replied to 25% of negative reviews
Typically replies within 1 month
I am so grateful to Jake and the entire crew at USA Medical for their guidance. My daughter has been battling epilepsy, which needed medication for several years. I've always been skeptical about the pharmaceutical industry and was on a quest for a safer alternative. I talked with Jake, he told me about the advantages of CBD, especially for individuals with epilepsy. We decided to give it a shot and purchased a bottle. My daughter started using it a few weeks back. For starters, she is fond of the taste, a stark contrast to her previous medication. But more than that, she has remained seizure-free since we took her off of her medication to and now she is using CBD only. This has been a priceless gift to her, and I can't thank you enough!

Reply from USA Medical
Jake and the team at USA Medical are so helpful! My daughter suffers from epilepsy and she's had to be on medication for the last few years. I truly disagree with all things big pharma, and was looking for a better alternative to giving my child what is likely hurting more than helping. When I spoke with Jake, he told me all the benefits of CBD and how it has absolutely helped people with epilepsy. So we got a bottle and started giving it to her a few weeks ago. Firstly, she MUCH prefers the taste to her old medicine. But, much more importantly, she hasn't had a seizure since she's been off of her medicine and on the CBD. Thank you so much for this gift to her!

Reply from USA Medical
Product didn't work for me. Keeped trying it for a week but no results.

Reply from USA Medical
Great company, great customer service and a great guy. How many companies would give out their cell phone to get in contact if you have any questions? Customer for life.

Reply from USA Medical
USA Medical! Is a life saver! I have gained so much knowledge from Jake! Jake is a great guy! Who takes the time to evaluate one’s individual needs! I appreciate Jake!

Reply from USA Medical
I just received my first order and I am so excited to get started. I love being able to reach out to Jake with any questions I might have. Thank you for offering such a great selection of supplements.

Reply from USA Medical
I have been getting my supplements and have been beyond happy. I love that they have support and a FB group to help with questions and information. You can tell this company cares about the greater good and not the bottom dollar. Thankful I found them!

Reply from USA Medical
What a terrific company, ran buy people that actually care about their customers. I found the owner Jake on his TikTok account doing a live answering questions about health issues and also the wonderful products they offer. If you haven't checked them out you definitely need to they have a wide range of great products and great deals on them. What have you got to loose try them out today!!!

Reply from USA Medical
I find the communication with this company the BEST around. If I ever do have an issue, it is resolved, super fast and with a personal touch. The products are fantastic and I've never been able to address some of my chronic pain until finding some of the CBG products. Also, the magnesium and CBD capsule have really helped my sleep!!

Reply from USA Medical
The products are high quality and they work. I use the women's multi, magnesium, cbd+cbg,cbd gel caps, immune support, ashwaganda, cbd treats and oil for my dogs. I've used other products they sell too.I need less pain meds for my bad back, I sleep so much better. Jake makes himself available to you and has the best customer service out there. He has helped me with my orders, scheduling how to take the supplements and so much more. The USA Medical Facebook group is so helpful and keeps you involved. They offer so much more then vitamins & supplements too. Finding USA Medical has been life changing for me. I have recommended then to people and will continue to do so for a long time! Been using their products over a year now.

Reply from USA Medical
It has been an all-around great experience working with this company, but what I found makes it stand out is a personal touch from Jake. Whenever I had a question he was quick to answer and I felt confident in what I was fine. Outstanding company and I would highly suggest giving them a try. Definitely will not be sorry.

Reply from USA Medical
Jake is very knowledgeable and you can really tell he’s trying to help you based off of my call with him and he was very accommodating.

Reply from USA Medical
Great products. Great deals and pricing. Great customer service.

Reply from USA Medical
Everything was delivered almost on time, but, they texted me and explained why. What other company does that? I am so impressed with their honesty and integrity. Jake has a great company and is always willing to talk to you to answer questions.

Reply from USA Medical
It was a positive experience. I got my questions answered in a timely manner and magnesium arrived quickly!

Reply from USA Medical
Ordered CBG-CBD oil, money taken from account, no product received _ordered 6/2/2023

Reply from USA Medical
Their online order system indicated that there was an error and my order did not go through. I reordered and then found out I was charged twice. I was able to resolve after back and forth with customer service. Jake was prompt in refunding the duplicate. Unfortunately I was not told that and just saw the refund on my CC statement.
The CSR apparently didn't know that he had issued the refund and was indicating I would be responsible for the shipping, then after pressed that I would get a gift card for the cost of shipping.
This was my first order, I can not comment on the product itself just my experience with attempting to resolve a customer service issue.

Reply from USA Medical
This is nothing against you, Jake, I put in a CBD oil, capsules order, and ever since I did that they’ve use my credit card for all kinds of things and I’ve been hacked. I think you should know this. My name is Robert VanDerPloeg and I ordered from you couple weeks ago. Ever since then I’ve been in turmoil with my financial situation on the credit card. I know it’s not your fault, but you have a mole or something in your mist. You have my info, so if you wanted to get in contact with me, feel free.

Reply from USA Medical
I was hesitant about the grape seed oil and when I asked through IG messages I got quick responses. I am currently trying to figure out my personal dosing for CBG , it has surely helped with anxiety but not much help with pain. Ive only been taking it for a few days. I am sleeping much better with the night time bundle. There are so many CBD companies out there so customer service is important

Reply from USA Medical

Reply from USA Medical
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