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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the user experience and the delivery service. Many consumers highlight the ease of installation and clear instructions, while others praise the app's functionality and user-friendly interface. The fast delivery and careful packaging are also aspects that customers find valuable. However, there are mixed opinions regarding the product and its quality. Some users report excellent video quality and solid construction, while others express concerns about the camera's performance, especially related to SD card issues and connectivity problems. Customer service receives mixed feedback as well; some reviewers praise the prompt and efficient support, while others express frustration with the lack of assistance or unfulfilled promises.

Based on these reviews

Rated 4 out of 5 stars
Verified

Sleek looking device, well built and has fantastic graphics. Easy to install. Set up is proving to be a challenge. Unit turn off and on when driving. I'm sure it's a set up thing but can't find a way... See more

Company replied

Rated 4 out of 5 stars
Invited

The camera is what was advertised. Works well so far. Very sensitive to taking photos when going over smallest of bumps. Had to set it to 1 or 2. Also user manual for connecting to PC is missing a few... See more

Company replied

Rated 4 out of 5 stars
Verified

The purchase process was easy. The installation was simple (I am a professional low voltage installer). Setup was easy and having the 1tb Vantrue media card was a reasonable upgrade. The app is easy... See more

Company replied

Rated 4 out of 5 stars
Invited

Great experience and fast delivery. First order got sipped pretty quickly but the delivery guy delivered to a complete random address. Thankfully I bought Seel cover with shipping and they refu... See more

Company replied

Rated 5 out of 5 stars

The CPL filter really makes a difference on sunny days. Glare on the windshield is almost completely gone and the footage is much clearer. It fits securely and doesn't impact night time video quality... See more

Company replied

Rated 5 out of 5 stars

Shipping was much faster than I expected. The package arrived well-protected, everything was neatly packed, and setup instructions were clear. Great experience from purchase to use!

Company replied

Rated 5 out of 5 stars
Verified

I purchased this dashcam for my sister as Xmas gift, so it is not mounted yet. Delivery was fast, packing was good and the camera box is solid and beautiful. Per the customers reviews and item descr... See more

Company replied

Rated 2 out of 5 stars
Verified

I just recently purchased the Vantrue 4 pro S and I’m having a little difficulty with it. It seems like the screen for the inside cabin is glitching and the cabin camera feels warm to the touch. The m... See more

Company replied

Rated 5 out of 5 stars
Invited

The ordering process was easy, but choosing the right option could have been easier with a side by side comparison chart. I bought an F1 for my Harley Tri-Glide and an N5S for use in my car and truck... See more

Company replied

Rated 3 out of 5 stars
Invited

Several Issues. I have tried multiple high speed SD cards and always get the “slow card” error. The unit is hardwired into my car and does not stay on to record motion. The interface on the app is a b... See more

Company replied

Rated 5 out of 5 stars

I bought the VanTrue N2 dash cam and found the camera to be decent. I decided to return the camera (for reasons other than the quality or product). The VanTrue’s customer service team was helpful... See more

Company replied

Rated 2 out of 5 stars

Well I was in a car accident on 10/19. So I decided to check my files. OK-I got a message to upgrade the firmware well ok. I did so and it FORMATTED my card after the upgrade and wiped my files. Now I... See more

Company replied

Rated 2 out of 5 stars
Verified

The picture quality is crystal clear BUT I can’t use the app or connect the app to the unit. Without the app it’s limiting what I can do or the video clips I can capture or edit. Edited I have the new... See more

Company replied

Rated 5 out of 5 stars

Vantrue Falcon F1 Motorcycle camera system - I find that these kind of camera systems are essential nowadays for Motorcyclists. I have found the Vantrue F1 to be amongst the best for the price point.... See more

Company replied

Rated 5 out of 5 stars
Invited

The Vantrue N5 is easy to install and use; performance are in line with expectations. Vibrations and movements of the car do not affect the video quality. In video recordings, the plates of nearby car... See more

Company replied

Rated 3 out of 5 stars
Invited

This is the third camera system that I've installed on my motorcycles. It is by far the largest one which makes it much harder to tuck away on a motorcycle as there is not much room. The front camera... See more

Company replied

Rated 5 out of 5 stars

I had an nissue with my camera. Support was helpful and patient. When issue couldn’t be resolved I received a new unit under warranty. I have 2 units and very pleased

Company replied

Rated 3 out of 5 stars
Verified

I've ordered 3 items on two different orders and they're taking forever to arrive, the tracking seems to suggest they been on two different cargo planes to date and there's still no sign of t... See more

Company replied

Rated 5 out of 5 stars
Invited

I have the N5S. I'm specifically happy with the LTE module. I love being able to remotely connect to my dash cam when I'm away from my car, like at home or in the office. And being able to view fro... See more

Company replied

Rated 3 out of 5 stars
Invited

International shipping is challenging, and that's perfectly fine, but ignoring customer instructions is not okay. I placed an order with the explicit instructions to not use postal services, knowin... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery and packaged really well with care. I already have one Vantrue N5 dash cam and got the newer, better version for my other car.

Company replied

Rated 5 out of 5 stars
Verified

I reached out to Vantrue with a number of questions (which were responded to promptly) about shipping and potential tariffs. The response helped me overcome any reservations about ordering the... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my second dash camera that for another car we use for fun and running around. My first camera was purchased in 2021 and is still working great with no problems, so when it was time to add ano... See more

Company replied

Rated 5 out of 5 stars
Verified

The n5 dashcam is so amazing.the quality of material fantastic.the camera very clear.for me this is the best dashcam.venture.com really great.very quick response to my order.dealivered earlier that m... See more

Company replied

Rated 5 out of 5 stars
Invited

Hello You send me good hardware and the following customer service thanks to Mrs Zhou is very helpful and efficient. All the best Ivanovic Goran

Company replied

Rated 2 out of 5 stars
Verified

Hard to rate the process when you send out the survey prior to actually getting the product!!!

Company replied

Rated 5 out of 5 stars
Verified

I have purchased two Vantrue units several years apart. They have always had Excellent customer support. If you are looking for a good Dash Cam, I recommend Vantrue.

Company replied

Rated 5 out of 5 stars
Invited

Great dash cam. The device is very detailed so having the complete users manual is very important for proper setup and operation.

Company replied

Rated 5 out of 5 stars
Invited

outstanding cam and set up. The installation kit could use the three-pin fuse holders, as my 25 GMC only had that option that I could power from. Great product. I am getting one for my other truck.

Company replied

Rated 5 out of 5 stars
Verified

Although Ive not had any experience with customer service the products so far are super. They seem to be built solid and work well. The kits come with everything and I'd surely recommend van true. I h... See more

Company replied

Rated 5 out of 5 stars
Verified

The dash cam works great and video quality is excellent. I had an issue with the adhesive mount falling off, but Vantrue customer service responded quickly and is sending replacement stickers. Very sa... See more

Company replied

Rated 5 out of 5 stars
Verified

Just upgraded from a n2s to the n5s. N2s was a great Cam but I needed Wi-Fi and rear view camera. N5s is great. I drive a lot and this catches everything inside and outside the car. Resolution and vid... See more

Company replied

Rated 3 out of 5 stars
Verified

Really would be nice to have a customer service number.. in my case just wanted to know if Vantrue LTE Module will work with the vantrue n5 unit.

Company replied

Rated 5 out of 5 stars
Verified

Quick replacement mounts for my N4 unit that we use. The original suction cup started tearing apart and it wouldn't stick to the glass.

Company replied

Rated 4 out of 5 stars
Invited

The dash cam works well,being able to download to my smartphone is really nice. I gave 4 stars because the unit gets extremely hot. When you touch the cam it feels like it’s going to melt down.

Company replied

Rated 5 out of 5 stars
Verified

Vantrue products are fabulous. Great piece of mind having a witness recording continuously while I drive

Company replied

Rated 4 out of 5 stars
Verified

It would have been 4 stars but the shipping fees felt extremely high given the size of the product and package weight.

Company replied

Rated 5 out of 5 stars
Verified

The customer service at Vantrue is top-notch. I had a question about my order. My email was answered promptly and handled efficiently. This is our third Vantrue purchase. We've been pleased with all o... See more

Company replied

Rated 5 out of 5 stars
Verified

Items arrived quickly. Bought the N5S and it works perfectly. Then decided to go with the OBD hardwire kit which gets you full access of what the camera can do.

Company replied

Rated 5 out of 5 stars
Verified

I got the nexus2. For my car inside n front. Easy to install. Great picture. To have parking monitoring you have to order the hard wire.

Company replied

Rated 2 out of 5 stars
Verified

I ordered a cable for my rear camera along with a mount my order had free shipping. I received the mount within a few days. Along with tracking for the cable from China. After a few weeks went by I... See more

Company replied

Rated 3 out of 5 stars
Verified

Not even 1 year old and the suction cup stopped working. Offer something different for NS2.

Company replied

Rated 3 out of 5 stars
Invited

I’m using a N4 pro. everything is fine, but I’m facing a problem with SD card. I already changed sd car 4/5 times in 1.5 years.sd card stop working after 3/4 using.even I purchased vantrue sd for $85... See more

Company replied

Rated 5 out of 5 stars
Verified

Great price quick shipping easy to install. The app is a little tricky to work at 1st but easy once you get the hang of it. Camera has great video quality also.

Company replied

Rated 5 out of 5 stars
Invited

It is the best dashcam on the market, easy to install and use, 100% recommended.

Company replied

Rated 2 out of 5 stars
Verified

Not what advertised Trying to return and no help from customer service Customer service has essentially said I cannot return it

Company replied

Rated 5 out of 5 stars
Invited

Excellent camera. Very good picture quality. The camera is small, hid it all behind the rear view mirror. The bundle includes CPL filter.

Company replied

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Company details

  1. Car accessories shop
  2. Auto electrical service
  3. Car Equipment Accessories Store
  4. Electronic parts supplier
  5. Electronics Company

About Vantrue

Written by the company

Truly Driven.

Since 2015, Vantrue has been driven by a passion for road safety, consistently delivering reliable solutions for drivers worldwide. Focused on advancing dashcam technology and quality, Vantrue has earned recognition as a top-tier brand by CNET, Wirecutter, and others, becoming one of the world’s leading dashcam manufacturers

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Vantrue

Written by the company

Our Advantages
Backed by a decade of hardware and software development, Vantrue upholds strict production and quality standards. We continuously refine the user experience and proactively integrate customer feedback to build better, smarter dashcams.

🛡️18-Month Warranty

Understand what’s covered and how to claim.

Understand what’s covered and how to claim.
Vantrue offers more than just high-quality dashcams — we deliver long-term peace of mind. Our commitment to customer satisfaction includes an 18-Month Extended Warranty on all official purchases, ensuring your dashcam is protected well beyond the standard coverage. https://www.vantrue.com/pages/warranty

Contact info

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Don't miss exclusive discounts and limited-time offers.

3.6

Average

TrustScore 3.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

This VP05 hardwire kit made…

This VP05 hardwire kit made installation super clean. The cables are long enough, and the fuse taps made it simple to connect. Now my dash cam runs perfectly in parking mode without draining the car battery.

5 November 2025
Unprompted review
Vantrue logo

Reply from Vantrue

Thank you!

Rated 5 out of 5 stars
Invited

Element 1 PRO

Element 1 PRO: Small, easy to install, and great picture quality. Bought it becauseof the sensor and size
Love the CPL filter addition.
Got it in 3 days from the EU shop.

16 September 2025
Vantrue logo

Reply from Vantrue

Thank you!

Rated 5 out of 5 stars

Shipping was much faster than I…

Shipping was much faster than I expected. The package arrived well-protected, everything was neatly packed, and setup instructions were clear. Great experience from purchase to use!

10 November 2025
Unprompted review
Vantrue logo

Reply from Vantrue

Thank you so much for your support!

Rated 5 out of 5 stars

The CPL filter really makes a…

The CPL filter really makes a difference on sunny days. Glare on the windshield is almost completely gone and the footage is much clearer. It fits securely and doesn't impact night time video quality at all.

2 December 2025
Unprompted review
Vantrue logo

Reply from Vantrue

Thank you!

Rated 2 out of 5 stars
Verified

Hard to rate the process when you send…

Hard to rate the process when you send out the survey prior to actually getting the product!!!

27 November 2025
Vantrue logo

Reply from Vantrue

We’re very sorry about the delay in your delivery experience. We just checked your order, and it shows that the package was delivered to your front door on November 29.
Could you please confirm if you have successfully received the product?
If not, please contact our support team at support@vantrue.net and we’ll assist you right away.

Thank you for your patience!

Rated 5 out of 5 stars

I had an nissue with my camera

I had an nissue with my camera. Support was helpful and patient. When issue couldn’t be resolved I received a new unit under warranty. I have 2 units and very pleased

15 November 2025
Unprompted review
Vantrue logo

Reply from Vantrue

Thank you so much for your support!

Rated 5 out of 5 stars
Verified

Great Christmas gift

I purchased this dashcam for my sister as Xmas gift, so it is not mounted yet.
Delivery was fast, packing was good and the camera box is solid and beautiful.
Per the customers reviews and item description this dash cam is perfect and budget friendly, easy to install and reliable.

25 November 2025
Vantrue logo

Reply from Vantrue

Thank you!

Rated 5 out of 5 stars

Vantrue Falcon F1 Motorcycle camera…

Vantrue Falcon F1 Motorcycle camera system - I find that these kind of camera systems are essential nowadays for Motorcyclists. I have found the Vantrue F1 to be amongst the best for the price point. Customer support has been exemplary and reassuring.

24 November 2025
Unprompted review
Vantrue logo

Reply from Vantrue

Thank you for your great support!

Rated 2 out of 5 stars
Verified

The picture quality is crystal clear…

The picture quality is crystal clear BUT I can’t use the app or connect the app to the unit. Without the app it’s limiting what I can do or the video clips I can capture or edit. Edited I have the newest version of the app and it won’t connect to the device

18 November 2025
Vantrue logo

Reply from Vantrue

Sorry for the inconvenience. The Vantrue N5S does support WiFi and the Vantrue App. Please make sure to download the Vantrue App to connect with your unit. If you have any questions about using the app, feel free to contact our support team at support@vantrue.net and we’re happy to help anytime.

Rated 4 out of 5 stars
Verified

Sleek looking device need give better support.

Sleek looking device, well built and has fantastic graphics. Easy to install. Set up is proving to be a challenge. Unit turn off and on when driving. I'm sure it's a set up thing but can't find a way to find out. Frustrating for an otherwise great experience

14 November 2025
Vantrue logo

Reply from Vantrue

We’re really sorry to hear that your unit keeps turning off and on while driving. This is definitely not the experience we want you to have. It’s likely a setup or power-related issue, and our team can help you get it fixed quickly.
Please contact us at support@vantrue.net and we’re here to help and will make sure everything works properly for you

Rated 2 out of 5 stars
Verified

I just recently purchased the Vantrue 4…

I just recently purchased the Vantrue 4 pro S and I’m having a little difficulty with it. It seems like the screen for the inside cabin is glitching and the cabin camera feels warm to the touch. The main screen goes dark after a few seconds, but I am able to use voice command to turn it on after which it goes dark again not very happy with the purchase. also, having issues with Wi-Fi connectivity, I have to repeatedly try to connect before pairing the camera with my phone. I checked all connections to ensure that connection was not an issue.

14 November 2025
Vantrue logo

Reply from Vantrue

We’re very sorry to hear about the issues you’re experiencing with your N4 Pro S and we definitely want to help get this resolved for you.
Please contact our support team at support@vantrue.net
with your order details, and we’ll assist you right away. Thank you for giving us the chance to make this right.

Rated 3 out of 5 stars
Invited

Cool design, unproven quality, problematic shipping.

International shipping is challenging, and that's perfectly fine, but ignoring customer instructions is not okay. I placed an order with the explicit instructions to not use postal services, knowing there are extensive disruptions that will delay the shipment so much so it will render the item useless to me. I would have loved to pay extra for express shipping, but that was not offered.
Days pass without any response to my instructions and suddenly the item is shipped via postal services.
Support staff was responsive and courteous, but did not deliver on the promise to refund the item when it reaches the country and gets stuck due to disruptions.
Product runs too hot, like online reviews point out, but thanks to the shipping issue I've not had any real use therefore cannot judge whether the excessive heat causes longevity or performance issues.

7 October 2025
Vantrue logo

Reply from Vantrue

Thank you for your feedback and for sharing your experience. We’re very sorry to hear about the shipping issue and the inconvenience it caused. We truly value your input and will work on improving our international shipping options and communication to better meet customer needs. We also appreciate your comments on the product performance and our team will review your feedback carefully to make future improvements.

Rated 4 out of 5 stars
Invited

The camera is what was advertised

The camera is what was advertised. Works well so far. Very sensitive to taking photos when going over smallest of bumps. Had to set it to 1 or 2. Also user manual for connecting to PC is missing a few things and needs updating.

2 November 2025
Vantrue logo

Reply from Vantrue

Thank you for your support

Rated 5 out of 5 stars
Invited

The ordering process was easy

The ordering process was easy, but choosing the right option could have been easier with a side by side comparison chart. I bought an F1 for my Harley Tri-Glide and an N5S for use in my car and truck. The F1 Installation instructions were good, but I had a hard time locating an accessory lead and I had my Harley dealer do the power installation. I was able to mount the cameras and controller. I utilized the handlebar camera mount for the controller by making a threaded base plate from 3/8 inch thick Lexan and devised a simple custom mounting plate under the steering tube. Every thing has a clean look and is functional. I have not received the N5S yet, but I expect that installation to be easier.

31 October 2025
Vantrue logo

Reply from Vantrue

Thank you so much for your detailed feedback! We’ll take your suggestion about a comparison chart into consideration to help make choosing the right model easier.

Rated 5 out of 5 stars

Overall good experience with customer service

I bought the VanTrue N2 dash cam and found the camera to be decent. I decided to return the camera (for reasons other than the quality or product).

The VanTrue’s customer service team was helpful and I got a full refund upon it arriving at their warehouse.

They even covered shipping despite the fact I had used the dash cam.

20 October 2025
Unprompted review
Vantrue logo

Reply from Vantrue

Thank you for your kind feedback! We’re glad our team could help make the return process easy for you. We appreciate your support and hope to serve you again in the future.

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